Jerrold Pelupessy  Customer Success Consultant

 LinkedIn

Your Next Hire Is Right in Front of You: Leveraging Internal Mobility & Talent

Networks

#intalent

 Donna Price  Resourcing Manager

 Harrods

 Dennis de Munck  HR Director Sales & Aftersales

 Ferrari

“Internal mobility is a dynamic internal process for moving talent

from role to role – at the leadership, professional and

operational level. ”  Bersin by Deloitte

#intalent

Tour of duty framework* Who and When? Deal Duration Transition

*The Alliance: Managing talent in the networked age By Reid Hoffman, Written by Ben Casnocha and Chris Yeh

Rotational

Transformational

Foundational

Incoming employees are onboarded programmatically

Negotiated individually

Negotiated individually

Assessment of potential future fit at the company; predictable

employment

Transformation of employee’s career; transformation of

company

For company, a steward of core values; for employee, deep purpose and meaning from

work

For typical analyst programs, usually one to three years; for other rotational tours: ongoing

Determined by the specific mission; usually two to five

years

Ongoing

Employee may start another rotation or shift to a

Transformational tour; little to no moral bonus for leaving the

company afterward

Prior to completing the mission, employee negotiates

a new tour at existing company, or transitions out

Both parties anticipate the relationship will be permanent and make their best efforts to

stay together

#intalent

“A Talent Network is the concept of building a collection of

candidates that fit job positions that you are consistently hiring

for. ”

#intalent

Talent Networks

Social Media Networks

Facebook Twitter

LinkedIn

Followers Groups (Old/Unused) Projects

ATS/CRM

Alumni Silver Medallists

Direct Applicants

Other sources

Referrals Internal Mobility

Job boards Niche boards

Niche community sites Events

#intalent

Know your existing Talent Networks: Followers Your followers might

be interesting candidates. They are

7 x more likely to respond to your

messages.

#intalent

Search through your followers base

#intalent

Know your existing Talent Networks: Groups

#intalent

Get in contact with leads via common groups

#intalent

Know your existing Talent Networks: Projects

#intalent

Search through old/unused projects

#intalent

Talent Accelerator

#intalent

Racing Innovation Exclusivity

#intalent

DNA

Unique Business Model §  € 2.3bn sales §  6.922 deliveries (+F1) §  € 337M R&D §  «Most Powerful Brand» §  (BrandFinance)

GT

Sports

V12

V8

Enzo Ferrari

“We build one less car than the market demands”

§  Tradition & Innovation §  Passion & Excellence §  Individual & Team

<3.000 staff

<200 dealers

>30.000 prospects <7.000 deliveries

Historic results

Options Atelier « One-Off Ferrari » Taylor-Made

#intalent

Unique Engagement §  <3.000 staff §  >30.000 CVs/yr §  218 hires (blue/white) §  incremental headcount §  «Great Place to Work»

Sergio Marchionne

“Authentic, deep-rooted passion and the ability to work together”

Ferrari Campus Formula Uomo 29 nationalities Engineers, Commercial & F1

§  Tradition & Innovation §  Excellence & Passion §  Individual & Team

Health & Wellbeing Junior Club « 100 Blue-to-White »

Taylored Training

#intalent

§  Insight into reality. §  Authenticity §  «Test-drive» before applications §  Retain fans §  Engage professionals.

#intalent

Engagement Hub

1.6M daily

41k daily

153k daily

Mission: identify & attract outstanding Engineering + Business graduates to work in Maranello. Success: In 3 weeks we have achieved: §  5.326 applications §  One role description, adapted languages §  Direct engagement with specific targeted audience (relevancy,

time to market) §  Reverse-recruitment : universities call us ! §  Referrals pipeline

« Ferrari Graduate Program, the Talent Accelerator »

#intalent

“We do not build cars….we build dreams” Enzo Ferrari

#intalent

#intalent

HARRODS – AN ICONIC STORE

A BRITISH LANDMARK – LUXURY RETAIL

Exclusive products Unrivalled customer service

5,000 Employees 1 million sq. ft of selling space

HARRODS – AN ICONIC STORE

A BRITISH LANDMARK – LUXURY RETAIL

Exclusive products Unrivalled customer service

5,000 Employees 1 million sq. ft of selling space

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

#intalent

HARRODS – AN ICONIC STORE

WHO DO WE HIRE?

SO WHY IS HIRING SO TOUGH?

ARCHITECTS

BUYERS

INTERIOR DESIGN STUDIO

CHEFSDESIGNERS

ENGINEERS

FOOD DEVELOPERS

SUPER SELLERS

HARRODS BANK

HARRODS ESTATES

VISUAL MERCHANDISERS

IN-HOUSE SECURITY

20 INDUSTRIES

BEYOND PURE

RETAIL

#intalent

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

HARRODS – AN ICONIC STORE

OUR PROMISE TO EMPLOYEES

To exceed expectations and achieve high standards we

invest heavily in our people, service, products and store.

EMPLOYEES PROMISE TO US

We expect all employees at all levels to uphold the brand values and vision

of Harrods.

OUR PROMISE TO EACH OTHER

We expect and embrace cultural difference as a

necessity for the richness of our working environment.

1. We are an iconic British brand

2. We have a high performance culture

3. We offer an exceptional total rewards package

4. We have a great learning and development offer

5. We offer unique career opportunities for the best

HARRODS – AN ICONIC STORE

OUR PROMISE TO EMPLOYEES

To exceed expectations and achieve high standards we

invest heavily in our people, service, products and store.

EMPLOYEES PROMISE TO US

We expect all employees at all levels to uphold the brand values and vision

of Harrods.

OUR PROMISE TO EACH OTHER

We expect and embrace cultural difference as a

necessity for the richness of our working environment.

1. We are an iconic British brand

2. We have a high performance culture

3. We offer an exceptional total rewards package

4. We have a great learning and development offer

5. We offer unique career opportunities for the best

#intalent

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

OUR EXTERNALMESSAGING…

LinkedIn followers

of recent hires were followers

Twitter followers

applications via

harrodscareers.com

50,000 20%

10,000 100,000

RECOMMENDA FRIEND

Through our new online referral scheme. Please visit OMNIA for more details.

OUR EXTERNALMESSAGING…

LinkedIn followers

of recent hires were followers

Twitter followers

applications via

harrodscareers.com

50,000 20%

10,000 100,000

RECOMMENDA FRIEND

Through our new online referral scheme. Please visit OMNIA for more details.

#intalent

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

1. Review – What was our aim? What needed to change?

� x Creating awareness

� x Tailored feedback

� x Structured learning

2. Action – A focus on communication

3. Result – The launch of 'Conscious Career Development'

OUR INTERNALMESSAGING…#BEHARRODS

� 10 Most Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

1Q10 : I believe the following brand values are representative of the Harrods customer experience Luxury ±Providing one-off products and shopping experiences

54 41 4 1 4.48 3644 �

2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683 �

3Q18 : When performing my job I think of how I am working to each of the following brand values Service ±Making every customer feel special

52 40 7 1 4.42 3541 �

4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666 �

5Q15 : When performing my job I think of how I am working to each of the following brand values Luxury ±Providing one-off products and shopping experiences

46 44 8 1 4.34 3543 �

6Q12 : I believe the following brand values are representative of the Harrods customer experience Sensation ±Providing a retail experience through product, environment and entertainment

42 51 6 1 4.32 3634 �

7Q13 : I believe the following brand values are representative of the Harrods customer experience Service ±Making every customer feel special

43 47 7 2 4.30 3640 �

8Q17 : When performing my job I think of how I am working to each of the following brand values Sensation ±Providing a retail experience through product, environment and entertainment

42 46 10 1 4.27 3534 �

9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669 �

10Q16 : When performing my job I think of how I am working to each of the following brand values Innovation ±Pioneering product, service and retail trends

37 49 11 2 4.20 3535 �

� 10 Least Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

48 Q55 : The programmes, courses, seminars that Learning & Development offer are easily accessible 19 49 20 9 3 3.73 3646 �

49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638 �

50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645 �

51 Q25 : I believe Harrods has made improvements to simplify the way we do things within the last 12 months 17 46 25 9 3 3.65 3657 �

52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660 �

53 Q23 : Our existing ways of working at Harrods help us do our jobs effectively 14 50 21 13 3 3.59 3646 �

54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655 �

55 Q46 : I am paid fairly for the work I do compared to people in similar roles in other organisations 20 42 16 15 7 3.53 3646 �

56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668 �

57 Q22 : I believe the IT systems, equipment and support, enable me to do my job effectively 13 38 18 19 12 3.20 3664 �

Only includes questions with an 'Agree Strongly' to 'Disagree Strongly' scalewww.surveysolutions.co.uk page 24

You seem to be in a good place compared to other organisations – ‘is 45.8% not a good number?’ Sandra Evans, The Art of Work

1. Review – What was our aim? What needed to change?

� x Creating awareness

� x Tailored feedback

� x Structured learning

2. Action – A focus on communication

3. Result – The launch of 'Conscious Career Development'

OUR INTERNALMESSAGING…#BEHARRODS

� 10 Most Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

1Q10 : I believe the following brand values are representative of the Harrods customer experience Luxury ±Providing one-off products and shopping experiences

54 41 4 1 4.48 3644 �

2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683 �

3Q18 : When performing my job I think of how I am working to each of the following brand values Service ±Making every customer feel special

52 40 7 1 4.42 3541 �

4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666 �

5Q15 : When performing my job I think of how I am working to each of the following brand values Luxury ±Providing one-off products and shopping experiences

46 44 8 1 4.34 3543 �

6Q12 : I believe the following brand values are representative of the Harrods customer experience Sensation ±Providing a retail experience through product, environment and entertainment

42 51 6 1 4.32 3634 �

7Q13 : I believe the following brand values are representative of the Harrods customer experience Service ±Making every customer feel special

43 47 7 2 4.30 3640 �

8Q17 : When performing my job I think of how I am working to each of the following brand values Sensation ±Providing a retail experience through product, environment and entertainment

42 46 10 1 4.27 3534 �

9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669 �

10Q16 : When performing my job I think of how I am working to each of the following brand values Innovation ±Pioneering product, service and retail trends

37 49 11 2 4.20 3535 �

� 10 Least Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

48 Q55 : The programmes, courses, seminars that Learning & Development offer are easily accessible 19 49 20 9 3 3.73 3646 �

49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638 �

50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645 �

51 Q25 : I believe Harrods has made improvements to simplify the way we do things within the last 12 months 17 46 25 9 3 3.65 3657 �

52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660 �

53 Q23 : Our existing ways of working at Harrods help us do our jobs effectively 14 50 21 13 3 3.59 3646 �

54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655 �

55 Q46 : I am paid fairly for the work I do compared to people in similar roles in other organisations 20 42 16 15 7 3.53 3646 �

56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668 �

57 Q22 : I believe the IT systems, equipment and support, enable me to do my job effectively 13 38 18 19 12 3.20 3664 �

Only includes questions with an 'Agree Strongly' to 'Disagree Strongly' scalewww.surveysolutions.co.uk page 24

You seem to be in a good place compared to other organisations – ‘is 45.8% not a good number?’ Sandra Evans, The Art of Work

1. Review – What was our aim? What needed to change?

� x Creating awareness

� x Tailored feedback

� x Structured learning

2. Action – A focus on communication

3. Result – The launch of 'Conscious Career Development'

OUR INTERNALMESSAGING…#BEHARRODS

� 10 Most Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

1Q10 : I believe the following brand values are representative of the Harrods customer experience Luxury ±Providing one-off products and shopping experiences

54 41 4 1 4.48 3644 �

2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683 �

3Q18 : When performing my job I think of how I am working to each of the following brand values Service ±Making every customer feel special

52 40 7 1 4.42 3541 �

4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666 �

5Q15 : When performing my job I think of how I am working to each of the following brand values Luxury ±Providing one-off products and shopping experiences

46 44 8 1 4.34 3543 �

6Q12 : I believe the following brand values are representative of the Harrods customer experience Sensation ±Providing a retail experience through product, environment and entertainment

42 51 6 1 4.32 3634 �

7Q13 : I believe the following brand values are representative of the Harrods customer experience Service ±Making every customer feel special

43 47 7 2 4.30 3640 �

8Q17 : When performing my job I think of how I am working to each of the following brand values Sensation ±Providing a retail experience through product, environment and entertainment

42 46 10 1 4.27 3534 �

9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669 �

10Q16 : When performing my job I think of how I am working to each of the following brand values Innovation ±Pioneering product, service and retail trends

37 49 11 2 4.20 3535 �

� 10 Least Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

48 Q55 : The programmes, courses, seminars that Learning & Development offer are easily accessible 19 49 20 9 3 3.73 3646 �

49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638 �

50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645 �

51 Q25 : I believe Harrods has made improvements to simplify the way we do things within the last 12 months 17 46 25 9 3 3.65 3657 �

52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660 �

53 Q23 : Our existing ways of working at Harrods help us do our jobs effectively 14 50 21 13 3 3.59 3646 �

54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655 �

55 Q46 : I am paid fairly for the work I do compared to people in similar roles in other organisations 20 42 16 15 7 3.53 3646 �

56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668 �

57 Q22 : I believe the IT systems, equipment and support, enable me to do my job effectively 13 38 18 19 12 3.20 3664 �

Only includes questions with an 'Agree Strongly' to 'Disagree Strongly' scalewww.surveysolutions.co.uk page 24

You seem to be in a good place compared to other organisations – ‘is 45.8% not a good number?’ Sandra Evans, The Art of Work

1. Review – What was our aim? What needed to change?

� x Creating awareness

� x Tailored feedback

� x Structured learning

2. Action – A focus on communication

3. Result – The launch of 'Conscious Career Development'

OUR INTERNALMESSAGING…#BEHARRODS

� 10 Most Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

1Q10 : I believe the following brand values are representative of the Harrods customer experience Luxury ±Providing one-off products and shopping experiences

54 41 4 1 4.48 3644 �

2 Q1 : I am proud to tell people that I work for Harrods 55 39 5 1 4.46 3683 �

3Q18 : When performing my job I think of how I am working to each of the following brand values Service ±Making every customer feel special

52 40 7 1 4.42 3541 �

4 Q3 : I am willing to go the extra mile for Harrods 50 42 6 1 4.39 3666 �

5Q15 : When performing my job I think of how I am working to each of the following brand values Luxury ±Providing one-off products and shopping experiences

46 44 8 1 4.34 3543 �

6Q12 : I believe the following brand values are representative of the Harrods customer experience Sensation ±Providing a retail experience through product, environment and entertainment

42 51 6 1 4.32 3634 �

7Q13 : I believe the following brand values are representative of the Harrods customer experience Service ±Making every customer feel special

43 47 7 2 4.30 3640 �

8Q17 : When performing my job I think of how I am working to each of the following brand values Sensation ±Providing a retail experience through product, environment and entertainment

42 46 10 1 4.27 3534 �

9 Q2 : I would recommend Harrods as an employer 41 48 7 2 4.26 3669 �

10Q16 : When performing my job I think of how I am working to each of the following brand values Innovation ±Pioneering product, service and retail trends

37 49 11 2 4.20 3535 �

� 10 Least Positive Results AgreeStrongly Agree Neither Disagree Disagree

Strongly Mean Resp. �

48 Q55 : The programmes, courses, seminars that Learning & Development offer are easily accessible 19 49 20 9 3 3.73 3646 �

49 Q33 : I believe there is not much duplication of tasks within my team 18 48 21 9 3 3.69 3638 �

50 Q30 : I have the resources I need to do my job effectively 19 49 16 13 3 3.68 3645 �

51 Q25 : I believe Harrods has made improvements to simplify the way we do things within the last 12 months 17 46 25 9 3 3.65 3657 �

52 Q28 : My role makes best use of my talents, abilities and skills 22 44 15 13 6 3.64 3660 �

53 Q23 : Our existing ways of working at Harrods help us do our jobs effectively 14 50 21 13 3 3.59 3646 �

54 Q24 : At Harrods, we make decisions in a timely manner 15 49 19 13 4 3.59 3655 �

55 Q46 : I am paid fairly for the work I do compared to people in similar roles in other organisations 20 42 16 15 7 3.53 3646 �

56 Q20 : At Harrods we share information in an honest and open way 16 44 21 15 4 3.51 3668 �

57 Q22 : I believe the IT systems, equipment and support, enable me to do my job effectively 13 38 18 19 12 3.20 3664 �

Only includes questions with an 'Agree Strongly' to 'Disagree Strongly' scalewww.surveysolutions.co.uk page 24

You seem to be in a good place compared to other organisations – ‘is 45.8% not a good number?’ Sandra Evans, The Art of Work

#intalent

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

THE HARRODS SERVICE PROPOSITION

Professional Premium Luxury Bespoke Elite

THE HARRODS SERVICE PROPOSITION

Professional Premium Luxury Bespoke Elite

#intalent

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS

#intalent

1. Understanding You: a variety of ways to progress

2. Knowing Harrods: some areas have limited opportunities

3. Being Focused: personal responsibility and good current performance

4. Seeking Opportunities: improved use of internal communication

5. Taking Action: our promises to each other

Understanding You

Knowing Harrods

Being Focused

Seeking Opportunities

Taking Action

KEY TAKEAWAYS