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----with an emphasis on daily private banking service

A gap between Chinese and British banks

Presentation

Shaun, Group 18

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www.themegallery.com

ConclusionConclusion

Why choose this topicWhy choose this topic

Two differencesTwo differences

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ContentsContents

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www.themegallery.comWhy choose this topicWhy choose this topic

Chinese banks are different from British banks

--Chinese banks: Noisy, Busy, Disorderly

--British banks: More efficient and scientific

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1.Difference about how to get a service

--Chinese banks

Consult the lobby manager

Get a number and wait

--British banks

Line up at the waiting area

Make an appointment for saving time

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www.themegallery.comTwo differencesTwo differences

1.Difference about how to get a service

Defect:

•The manager is too busy to answer every request.

Step 1

Step 2

Step 3

•Customers are lack of autonomous right.

•Customers keep waiting.

•Customers become upset.

•Out of control.

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www.themegallery.comTwo differencesTwo differences

2.Difference about division of labour

--Chinese banks

Almost every kind of daily private banking service should be

operated by the tellers.

Managers give financial advice and sell financial products.

--British banks

Managers do lots of jobs which belong to tellers in China.

Redirect and show respect to the customers.

Make banking service more efficient.

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www.themegallery.comConclusionConclusion

--Chinese banks are lack of efficiency, the division

of labour is not scientific.

--It is a long way for Chinese banks to improve the

system.

--Government should focus on the populace’s

cultivation.

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