You Have Your Survey Data, Now What?
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Transcript of You Have Your Survey Data, Now What?
![Page 1: You Have Your Survey Data, Now What?](https://reader033.fdocuments.in/reader033/viewer/2022042907/5872e90a1a28abfa548b69eb/html5/thumbnails/1.jpg)
You Have Your Survey Data, Now What?
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![Page 3: You Have Your Survey Data, Now What?](https://reader033.fdocuments.in/reader033/viewer/2022042907/5872e90a1a28abfa548b69eb/html5/thumbnails/3.jpg)
A fewassumptions
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Analyze the data
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Company Level Analysis
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Slicing & Dice Your DataBy revenue bands
By tenureBy CS Manager
By product
By geographyBy vertical
By opportunity
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Closing the Loop
1 • Triage
2 • Satisfied, unenthused
3 • Advocates
4 • Non responders
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Share acrosscompany
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Improve Your Business
Add product features
Strengthen onboarding
Enhance communication
Improve support
New community, self-help
Expand training resources
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Performance reviews
Storytelling
Rewards & recognition
Lead by example
Consistent communication
Strengthen Your Culture
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Key Takeaways for Success
Interpret Feedback Share Insights
Take ActionFocus on Culture
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Find Us:
www.SatrixSolutions.com
satrix-solutions-llc.
@satrixsolutions
Evan Klein, Founder
Let’s Hear Your Questions