2014 Customer Success Salary Survey Report By Totango

Totango 3 tips to grow retain customers

Zendesk Presentation at Marketo Summit_2012

How to Boost Sales with a Free Trial Model

2012 SaaS Customer Engagement Benchmark Report

Using customer analytics to increase saas revenue

2012 saas free trial, freemium, pricing benchmark

Totango Marketo Integration

2012 annual saas metrics survey results

2012 saas conversions benchmark

2013 Totango Annual SaaS Metrics Survey

Making Customer Success and Customer Support Work Hand-in-hand

Taking the Guesswork out of a New Product Launch

Moving beyond account management to customer success

Putting Customer Success in the hands of the customer

Customer Success Manifesto

Run a Smart SaaS Company

Introduction to Totango

Customer Success Keynote - SIIA Maximize 2014

Enabling strategic relationships