YOU AS A

MANAGER OR

SUPERVISOR

WHAT DOES SUPERVISION MEAN TO YOU?

To watch over the work of their team members, to make sure it meets with the requirements of the hospitality operation.

To offer guidance for meeting day-to-day goals.

To provide leadership in difficult times.

OBJECTIVES

Understand the importance and responsibilities of Supervisors in the Hospitality Industry.

Identify the functions of management and understand how they fit into your job.

Learn how to deal with your Boss, Staff, and other Supervisors more effectively.

Understand how appearance, manners, ethics, and self-esteem affect your job performance and that of your

Staff.

IMPORTANCE OF SUPERVISION IN THE HOSPITALITY INDUSTRY

Upper Management

Governmental Agencies

Middle Management

Employees

Industry Demands

Guests

Suppliers

Labor Unions

RESPONSIBILITIES OF A SUPERVISOR

That learning about people rather than tasks is a new responsibility for Supervisors.

That Supervisors have responsibilities to their Bosses, Staff, other Supervisors, and Guests.

That Employees at all levels depend on me to get the job done.

That I am responsible for helping my property meet its objectives.

***TIPS for new Supervisors

Don’t expect to know all the answers right away. Learn from other supervisors and your own

employees. Ask for their opinions and advice.

Don’t let your insecurity get in the way of your doing your job. Taking on any new job is a scary

experience, but remember that somebody thought you were good enough to be a

Supervisor.

Don’t make the same mistakes the person you’re replacing did. Be aware of his or her weakness.

Don’t make a big splash first. It’s best to keep a low profile and test the water before you make major decisions and changes.

Don’t be humorless. A sense of humor -- about others and yourself -- puts people at ease.

Never be embarrassed to ask questions.

FUNCTIONS OF MANAGEMENTManagers perform FOUR key activities or functions.

The basic responsibility for these functions begins

with Top Management and moves down the

Management Ladder. Because you are a member of

the management team at your property, you work with

your Manager to carry out these functions.

MANAGEMENT FUNCTIONS

PLANNING You plan objectives and decide how you

will reach them.

ORGANIZING You carry out management’s decisions

about how the work and responsibilities

will be divided in your department.

LEADING You stimulate and guide your employees so they can meet departmental and

organizational goals.

CONTROLLING You make sure that plans are properly

carried out.

PLANNING

Planning is deciding how you will

accomplish your objectives.

To be involved in PLANNING function, the following helps in Planning Activities:

Setting aside time for PlanningGathering all necessary informationLetting employees help in PlanningMaking a flexible PlanUsing employee, equipment, and time resources wiselyEvaluating the PlanCompleting the Plan on Time

ORGANIZING

Organizing is carrying out Management’s decision about how work and

responsibilities will be divided in your department.

To be involved in ORGANIZING function, the following helps in organizing activities:

Considering an employee’s personal qualities when assigning job responsibilities.Training employees who need to improve their skills.Telling employees that their work affects other departments.Showing employees how they can work with other departments to get the job done.Coordinating resources effectively.Considering job applicants from all possible sources.Screening job applicants by using interviews, tests, and reference checks.

LEADING

Leading is directing and motivating the members of your employee team so they can meet personal, departmental, and organizing goals. Leading involves

overseeing, motivating, evaluating, and disciplining employees. This is a “people-

centered” management function.

To be involved in LEADING function, the following helps in leading activities:

Telling my staff what’s expected of them.Showing a positive attitude.Complimenting employees for their good performance.Seeking employee suggestions.Thanking and rewarding employees who perform well.Setting a good example through my behavior.Showing sincere interest in my employees’ questions and concerns.Standing up for employees when they need my support.

CONTROLLING

Controlling is making certain that plans

are carried out properly.

To be involved in CONTROLLING function, the following helps in controlling activities:

Helping employees to improve when they are performing poorly.Knowing that sometimes we need to change how things are done in order to meet goals.Knowing that preventing problems and errors is easier than correcting them.Knowing that operating within my departmental budget is an important tool in control.Tackling the worst problems and blocks first will help me reach my objectives.

YOU AS A MANAGER

OR

SUPERVISOR