Yealink SIP-T2xP IP Phone Family Administrator Guide_V2.1
Transcript of Yealink SIP-T2xP IP Phone Family Administrator Guide_V2.1
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Copyright 2012 YEALINK NETWORK TECHNOLOGY
Copyright 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use and not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired
operation.
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Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
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About This Guide
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The Yealink SIP-T2xP IP Phone Family Administrator Guide is considered to be an
administration-level version, which is intended for administrators who need to properly
configure, customize, manage, and troubleshoot Yealink IP phone systems rather than
the end-users of the IP phones. It includes details on the functioning and configuration of
the IP phones.
Many of the features are described in this guide involving the network settings, which
could affect the phones performance in the network. For this reason, an understanding
of IP networking and prior knowledge of IP telephony concepts are recommended.
This guide covers the Yealink SIP-T28P, T26P, T22P and T20P IP phones. The following
related documents for the SIP-T2xP IP phones are available:
Quick Installation Guides, which describe how to assemble the IP phones.
Quick Reference Guides, which describe the most basic features available on the
IP phones.
User Guides, which describe the basic and advanced features available on the IP
phones.
Yealink Auto Provisioning User Guide, which describes how to auto provision the IP
phones using the configuration files.
Yealink Configuration Conversion Tool User Guide, which describes how to encrypt
the configuration files using the Configuration Conversion Tool.
.cfg and .cfg template configuration files.
Yealink IP Phones Deployment Guide for BroadWorks Environments, which
describes how to configure the BroadSoft features on the BroadWorks web portal
and the IP phones.
For support or service, please contact your Yealink reseller or go to Yealink Technical
Support at http://www.yealink.com/index.php/Faq/lists/classid/2.
The information detailed in this guide is applicable to the firmware version 70 or higher.
This administrator guide is divided into the following chapters:
Chapter 1, Product Overview describes the SIP components and SIP IP phones.
Chapter 2, Getting Started describes how to install and connect the Yealink SIP IP
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phones and the IP phone interface methods.
Chapter 3, Configuring Basic Features describes how to configure the basic
features on the IP phones.
Chapter 4, Configuring Advanced Features describes how to configure the
advanced features on the IP phones.
Chapter 5, Security Features describes the encryption information of the IP
phones.
Chapter 6, Upgrading the Firmware describes how to upgrade the firmware of
the IP phones.
Chapter 7, Resource Files describes the resource files that can be downloaded
by the IP phones.
Chapter 8, Troubleshooting describes how to troubleshoot the IP phones and
provides some common troubleshooting solutions.
Chapter 9, Appendix provides the glossary, reference information about the IP
phones comply with RFC 3261, SIP call flows and the sample configuration file.
The following sections are new for this version:
BLF Call Park on page 44
Web Server Type on page 46
Tones on page 52
Action URL on page 60
Action URI on page 63
Resource Files on page 83
Appendix B: Configuration Parameters on page 101
Appendix E: Sample Configuration File on page 227
Major updates have occurred to the following sections:
Creating Dial Plan on page 21
Phone Lock on page 27
Time and Date on page 28
Busy Lamp Field on page 57
Shared Call Appearance on page 58
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About This Guide
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Major updates have occurred to the following sections:
Creating Dial Plan on page 21
Do Not Disturb (DND) on page 35
Call Forward on page 38
802.1X Authentication on page 70
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Table of Contents
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About This Guide ...................................................................... v
Documentations ............................................................................................................................... v
In This Guide .................................................................................................................................... v
Changes from Previous Versions ................................................................................................... vi
Changes from Version 1.0 ....................................................................................................... vi
Changes from Version 2.0 ...................................................................................................... vii
Table of Contents ..................................................................... 1
Product Overview ..................................................................... 1
VoIP Principle .................................................................................................................................... 1
SIP Components............................................................................................................................... 2
SIP IP Phone Models ........................................................................................................................ 3
Physical Features of the SIP-T2xP IP Phones ........................................................................... 4
Key Features of the SIP-T2xP IP Phones ................................................................................... 8
Getting Started ....................................................................... 11
Connecting the Phone ................................................................................................................... 11
Installing the SIP-T28P and SIP-T26P IP Phones...................................................................... 11
Installing the SIP-T22P and SIP-T20P IP Phones...................................................................... 13
Initialization Process Overview .................................................................................................... 15
Verifying Startup ............................................................................................................................ 17
Configuration Interfaces ............................................................................................................... 17
Phone User Interface.............................................................................................................. 17
Web User Interface ................................................................................................................ 17
Configuration Files.................................................................................................................. 18
Reading Icons ................................................................................................................................ 19
Configuring Network Parameters Manually ............................................................................... 20
Creating Dial Plan ......................................................................................................................... 21
Replace Rule ........................................................................................................................... 22
Dial-now .................................................................................................................................. 23
Area Code............................................................................................................................... 23
Block Out ................................................................................................................................. 24
Configuring Basic Features .................................................... 25
User Password ............................................................................................................................... 26
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Administrator Password ................................................................................................................ 26
Phone Lock ..................................................................................................................................... 27
Time and Date ............................................................................................................................... 28
Language ....................................................................................................................................... 30
Loading Language Packs ...................................................................................................... 31
Specifying the Language to Use........................................................................................... 31
Missed Call Log ............................................................................................................................. 32
Local Directory ............................................................................................................................... 33
Call Waiting .................................................................................................................................... 34
Auto Redial ..................................................................................................................................... 35
Do Not Disturb (DND) .................................................................................................................... 35
Call Hold ......................................................................................................................................... 37
Call Forward .................................................................................................................................. 38
Call Transfer ................................................................................................................................... 39
Centralized Conference ................................................................................................................ 40
Transfer on Conference Hang Up ................................................................................................ 41
Directed Pickup Key ...................................................................................................................... 41
Group Pickup Key .......................................................................................................................... 42
Call Park Key .................................................................................................................................. 44
BLF Call Park ................................................................................................................................... 44
Hotline ............................................................................................................................................ 45
Web Server Type............................................................................................................................ 46
Caller ID Presentation ................................................................................................................... 46
Callee ID Presentation .................................................................................................................. 47
DTMF ............................................................................................................................................... 48
Suppressing the Display of DTMF Digits ..................................................................................... 49
Configuring Advanced Features............................................ 51
Distinctive Ring Tones .................................................................................................................... 51
Tones ............................................................................................................................................... 52
Remote Phonebook ....................................................................................................................... 54
LDAP ................................................................................................................................................ 55
Busy Lamp Field ............................................................................................................................. 57
Shared Call Appearance ............................................................................................................. 58
As-Feature-Event ........................................................................................................................... 59
Action URL ...................................................................................................................................... 60
Action URI ....................................................................................................................................... 63
Server Redundancy ....................................................................................................................... 65
Network Address Translation ....................................................................................................... 67
SNMP .............................................................................................................................................. 69
802.1X Authentication ................................................................................................................... 70
TR-069 Device Management ........................................................................................................ 72
Security Features .................................................................... 75
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Transport Layer Security ................................................................................................................ 75
Encrypting Configuration Files ..................................................................................................... 78
Changing the AES Keys on the IP Phone .............................................................................. 79
Upgrading the Firmware ........................................................ 81
Resource Files ......................................................................... 83
Replace Rule Template ................................................................................................................. 83
Dial-now Template ......................................................................................................................... 84
Local Contact File .......................................................................................................................... 85
Remote XML Phonebook ............................................................................................................... 87
Specifying the Access URL of Resource Files .............................................................................. 88
Troubleshooting ...................................................................... 91
Troubleshooting Methods ............................................................................................................. 91
Viewing Log Files .................................................................................................................... 91
Capturing Packets .................................................................................................................. 92
Enabling the Watch Dog Feature .......................................................................................... 93
Getting Information from Status Indicators .......................................................................... 93
Analyzing Configuration Files ............................................................................................... 94
Troubleshooting Solutions ............................................................................................................. 94
Why is the phone LCD screen blank? ................................................................................... 94
Why cant the phone obtain the IP address? ....................................................................... 94
Why does the phone display No Service? ....................................................................... 95
Why cant the phone upgrade successfully? ....................................................................... 95
Why doesnt the phone display time and date correctly? ................................................. 95
Why do I get poor audio during a call? ............................................................................... 95
Why doesnt the phone apply the configuration? ............................................................... 96
How to solve the IP conflict problem? .................................................................................. 96
How to upgrade the phone firmware in the recovery mode? ........................................... 96
How to reset your phone to factory configurations? ........................................................... 96
Appendix ................................................................................ 99
Appendix A: Glossary ................................................................................................................... 99
Appendix B: Configuration Parameters .................................................................................... 101
Setting Parameters in Configuration Files .......................................................................... 101
Basic and Advanced Parameters ....................................................................................... 101
Security Feature Parameters ............................................................................................... 159
Upgrading the Firmware ..................................................................................................... 161
Resource Files ....................................................................................................................... 163
Troubleshooting .................................................................................................................... 165
Configuring DSS Key ............................................................................................................ 166
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Appendix C: SIP (Session Initiation Protocol) ............................................................................ 177
RFC and Internet Draft Support .......................................................................................... 178
SIP Request ............................................................................................................................ 179
SIP Header ............................................................................................................................ 180
SIP Responses ....................................................................................................................... 181
SIP Session Description Protocol (SDP) Usage .................................................................. 184
Appendix D: SIP Call Flows ........................................................................................................ 184
Successful Call Setup and Disconnect ............................................................................... 185
Unsuccessful Call SetupCalled User is Busy .................................................................. 188
Unsuccessful Call SetupCalled User Does Not Answer ................................................ 191
Successful Call Setup and Call Hold .................................................................................. 194
Successful Call Setup and Call Waiting ............................................................................. 197
Call Transfer without Consultation ...................................................................................... 202
Call Transfer with Consultation ............................................................................................ 207
Always Call Forward ............................................................................................................ 213
Busy Call Forward ................................................................................................................ 216
No Answer Call Forward ..................................................................................................... 219
Call Conference .................................................................................................................... 222
Appendix E: Sample Configuration File .................................................................................... 227
Index ......................................................................................233
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Product Overview
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This chapter contains the following information about the Yealink SIP-T2xP IP phones:
VoIP Principle
SIP Components
SIP IP Phone Models
VoIP
VoIP (Voice over Internet Protocol) is a technology using the Internet Protocol instead of
traditional Public Switch Telephone Network (PSTN) technology for voice
communications.
It is a family of technologies, methodologies, communication protocols, and
transmission techniques for the delivery of voice communications and multimedia
sessions over IP networks. The H.323 and Session Initiation Protocol (SIP) are two
popular VoIP protocols that are found in widespread implement.
H.323
H.323 is a recommendation from the ITU Telecommunication Standardization Sector
(ITU-T) that defines the protocols to provide audio-visual communication sessions on
any packet network. The H.323 standard addresses call signaling and control,
multimedia transport and control, and bandwidth control for point-to-point and
multi-point conferences.
It is widely implemented by voice and video conference equipment manufacturers, is
used within various Internet real-time applications such as GnuGK and NetMeeting and
is widely deployed worldwide by service providers and enterprises for both voice and
video services over IP networks.
SIP
SIP (Session Initiation Protocol) is the Internet Engineering Task Forces (IETFs) standard
for multimedia conferencing over IP. It is an ASCII-based, application-layer control
protocol (defined in RFC 3261) that can be used to establish, maintain, and terminate
calls between two or more end points. Like other VoIP protocols, SIP is designed to
address the functions of signaling and session management within a packet telephony
network. Signaling allows call information to be carried across network boundaries.
Session management provides the ability to control the attributes of an end-to-end call.
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SIP provides the capabilities to:
Determine the location of the target end point -- SIP supports address resolution,
name mapping, and call redirection.
Determine the media capabilities of the target end point -- Via Session Description
Protocol (SDP), SIP determines the lowest level of common services between the
end points. Conferences are established using only the media capabilities that can
be supported by all end points.
Determine the availability of the target end point -- A call cannot be completed
because the target end point is unavailable, SIP determines whether the called
party is already on the phone or did not answer in the allotted number of rings. It
then returns a message indicating why the target end point was unavailable.
Establish a session between the origin and target end point -- The call can be
completed, SIP establishes a session between the end points. SIP also supports
mid-call changes, such as the addition of another end point to the conference or
the changing of a media characteristic or codec.
Handle the transfer and termination of calls -- SIP supports the transfer of calls from
one end point to another. During a call transfer, SIP simply establishes a session
between the transferee and a new end point (specified by the transferring party)
and terminates the session between the transferee and the transferring party. At
the end of a call, SIP terminates the sessions between all parties.
SIP is a peer-to-peer protocol. The peers in a session are called User Agents (UAs). A
user agent can function as one of the following roles:
User Agent Client (UAC) -- A client application that initiates the SIP request.
User Agent Server (UAS) -- A server application that contacts the user when a SIP
request is received and that returns a response on behalf of the user.
User Agent Client (UAC)
The UAC is an application that initiates up to six feasible SIP requests to the UAS. The six
requests issued by the UAC are: INVITE, ACK, OPTIONS, BYE, CANCEL and REGISTER.
When the SIP session is being initiated by the UAC SIP component, the UAC determines
the information essential for the request, which is the protocol, the port and the IP
address of the UAS to which the request is being sent. This information can be dynamic
and this will make it challenging to put through a firewall. For this reason it may be
recommended to open the specific application type on the firewall. The UAC is also
capable of using the information in the request URI to establish the course of the SIP
request to its destination, as the request URI always specifies the host which is essential.
The port and protocol are not always specified by the request URI. Thus if the request
does not specify a port or protocol, a default port or protocol is contacted. Using this
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Product Overview
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method may be the preferred measure when not using an application layer firewall,
application layer firewalls like to know what applications are flowing though which
ports and it is possible using content types of other applications other than the one you
are trying to let through which has been denied.
User agent server (UAS)
UAS is the Server that hosts the application responsible for receiving the SIP requests
from a UAC, and on reception returns a response to the request back to the UAC. The
UAS may issue multiple responses to the UAC, not necessarily a single response.
Communication between UAC and UAS is client/server and peer-topeer.
Typically, a SIP end point is capable of functioning as both a UAC and a UAS, but it
functions only as one or the other per transaction. Whether the endpoint functions as a
UAC or a UAS depends on the UA that initiates the request.
This section introduces the SIP-T2xP IP phone family. The Yealink SIP-T2xP IP phones are
end points in the overall network topology, which are designed to interoperate with
other compatible equipments including application servers, media servers,
internet-working gateways, voice bridges, and other end points. The SIP-T2xP IP phones
are characterized by a large number of functions, which simplify business
communication with a high standard of security and can work seamlessly with a large
number of SIP PBXs that support SIP.
The SIP-T2xP IP phones provide a powerful and flexible IP communication solution for
Ethernet TCP/IP networks, delivering excellent voice quality. The high-resolution graphic
display supplies content in multiple languages for system status, call history and
directory access. The SIP-T2xP IP phones also support advanced functionalities,
including LDAP, Busy Lamp Field, Shared Call Appearance and Centralized Conference.
The following IP phone models are described:
SIP-T28P
SIP-T26P
SIP-T22P
SIP-T20P
The Yealink SIP-T2xP IP phones comply with the SIP standard (RFC 3261), and they can
only be used within a network that supports this type of phone.
For the Yealink SIP-T2xP IP phones to successfully operate as SIP endpoints in your
network, they must meet the following requirements:
A working IP network is established.
Routers are configured for VoIP.
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VoIP gateways are configured for SIP.
The latest (or compatible) firmware of the SIP-T2xP IP phones is available.
A call server is active and configured to receive and send SIP messages.
This section lists the available physical features of the SIP-T2xP IP phones.
SIP-T28P
Physical Features:
- TI TITAN chipset and TI voice engine
- 320x160 graphic LCD with 4-level grayscales
- 6 VoIP accounts, Broadsoft/Avaya/Asterisk validated
- HD Voice: HD Codec, HD Handset, HD Speaker
- 48 keys including 16 programmable keys
- 1xRJ9 (4P4C) handset port
- 1xRJ9 (4P4C) headset port
- 2xRJ45 10/100M Ethernet ports
- 1XRJ12 (6P6C) expansion module port
- 19 LEDs: 1xpower, 6xline, 1xmessage, 1xheadset, 10xmemory
- Power adapter: AC 100~240V input and DC 5V/1.2A output
- Power over Ethernet (IEEE 802.3af)
- Multi-language display
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SIP-T26P
Physical Features:
- TI TITAN chipset and TI voice engine
- 132x64 graphic LCD
- 3 VoIP accounts, Broadsoft/Avaya/Asterisk validated
- HD Voice: HD Codec, HD Handset, HD Speaker
- 45 keys including 13 programmable keys
- 1xRJ9 (4P4C) handset port
- 1xRJ9 (4P4C) headset port
- 2xRJ45 10/100M Ethernet ports
- 1XRJ12 (6P6C) expansion module port
- 16 LEDs: 1xpower, 3xline, 1xmessage, 1xheadset, 10xmemory
- Power adapter: AC 100~240V input and DC 5V/1.2A output
- Power over Ethernet (IEEE 802.3af)
- Multi-language display
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SIP-T22P
Physical Features:
- TI TITAN chipset and TI voice engine
- 132x64 graphic LCD
- 3 VoIP accounts, Broadsoft/Avaya/Asterisk validated
- HD Voice: HD Codec, HD Handset, HD Speaker
- 32 keys including 4 programmable keys
- 1xRJ9 (4P4C) handset port
- 1xRJ9 (4P4C) headset port
- 2xRJ45 10/100M Ethernet ports
- 5 LEDs: 1xpower, 3xline, 1xmessage
- Power adapter: AC 100~240V input and DC 5V/1.2A output
- Power over Ethernet (IEEE 802.3af)
- Wall-mounted
- Multi-language display
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SIP-T20P
Physical Features:
- TI TITAN chipset and TI voice engine
- 3-line LCD with an icon line and 2x15 characters lines
- 2 VoIP accounts, Broadsoft/Avaya/Asterisk validated
- HD Voice: HD Codec, HD Handset, HD Speaker
- 31 keys including 9 programmable keys
- 1xRJ9 (4P4C) handset port
- 1xRJ9 (4P4C) headset port
- 2xRJ45 10/100M Ethernet ports
- 4 LEDs: 1xpower, 2xline, 1xmessage
- Power adapter: AC 100~240V input and DC 5V/1.2A output
- Power over Ethernet (IEEE 802.3af)
- Wall-mounted
- Multi-language display
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In addition to the physical features introduced above, the SIP-T2xP IP phones also
support the following key features when running the latest firmware:
Phone Features
- Call Options: emergency call, call waiting, dial plan, call hold, call mute,
3-way conference, speed dial.
- Basic Features: DND, phone lock, auto redial, call transfer, hotline, call pickup,
call forward, calling party identity.
- Advanced Features: BLF/BLF list, shared call appearance, distinctive ring
tones, remote phonebook, SNMP, LDAP, 802.1x.
Codecs and Voice Features
- Wideband codec: G.722
- Narrowband codec: G.711, G.723.1, G.726, G.729AB
- VAD, CNG, AEC, PLC, AJB, AGC
- Full-duplex speakerphone with AEC
Network Features
- SIP v1 (RFC2543), v2 (RFC3261)
- NAT Traversal: STUN mode
- DTMF: INBAND, RFC2833, SIP INFO
- Proxy mode and peer-to-peer SIP link mode
- IP assignment: Static/DHCP/PPPoE
- Bridge/Router mode
- TFTP/DHCP/PPPoE client
- HTTP/HTTPS server
- DNS client
- NAT/DHCP server
Management
- FTP/TFTP/HTTP/PnP auto-provision
- Configuration: browser/phone/auto-provision
- Direct IP call without SIP proxy
- Dial number via SIP server
- Dial URL via SIP server
- TR-069
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Security
- HTTPS (server/client)
- SRTP (RFC3711)
- Transport Layer Security (TLS)
- VLAN (802.1q), QoS
- Digest authentication using MD5/MD5-sess
- Secure configuration file via AES encryption
- Phone lock for personal privacy protection
- Admin/User configuration mode
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Administrators Guide for SIP-T2xP IP Phones
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Getting Started
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This chapter introduces the initialization of the SIP-T2xP IP phones, the installing and
connecting process of the IP phones which you need to follow.
This chapter provides the following major sections:
Connecting the Phone
Initialization Process Overview
Verifying Startup
Configuration Interfaces
Reading Icons
Configuring Network Parameters Manually
Creating Dial Plan
This section introduces how to install SIP-T2xP IP phones with the components in the
packing list.
1. Attach the Stand
2. Connect the Handset and optional Headset
3. Connect the Network and Power
Note
1) Attaching the Stand:
A headset is not provided in the packing list.
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2) Connecting the Handset and optional Headset:
3) Connecting the Network and Power:
You have two options for power and network connections. Select a suitable way
according to your actual situation.
AC power
Power over Ethernet (PoE)
AC Power
To connect the AC power and network:
1. Connect the DC plug of the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the SIP-T28P and SIP-T26P IP phones can be powered
from a PoE (IEEE 802.3af) compliant switch or hub.
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Getting Started
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To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
1) Attaching the Stand:
Desk-mounted Method
Wall-mounted Method
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2) Connecting the Handset and optional Headset:
3) Connecting the Network and Power:
AC power
Power over Ethernet (PoE)
AC Power
To connect the AC power and network:
1. Connect the DC plug of the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2. Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Using a regular Ethernet cable, the SIP-T22P and SIP-T20P IP phones can be powered
from a PoE (IEEE 802.3af) compliant switch or hub.
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To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
Note
The initialization process of the IP phone is responsible for network connectivity and
operation of the IP phone in your local network.
Once you connect your phone to the network and to an electrical supply, the phone
begins its initialization process.
During the initialization process, the following events take place:
Loading the ROM file
The ROM file resides in the flash memory of the IP phone. The IP phone comes from the
factory with a ROM file preloaded. During initialization, the IP phone runs a bootstrap
loader that loads and executes the ROM file.
Configuring the VLAN
If the IP phone is connected to a switch, the switch notifies the IP phone of the VLAN ID
defined on the switch. The IP phone can then proceed with the DHCP request for its
network settings (if using DHCP).
If in-line power is provided, you dont need to connect the AC adapter. Make sure the
Ethernet cable and switch/hub are PoE compliant.
The IP phone can also share the network with other network device such as a PC
(personal computer). It is an optional connection.
Important! Do not unplug or remove power while the IP phone is updating firmware and
configuration.
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DHCP (Dynamic Host Configuration Protocol)
The IP phone is capable of querying a DHCP server. DHCP is enabled on the IP phone
by default. The following network settings can be obtained from the DHCP server during
initialization:
IP Address
Subnet Mask
Gateway
Primary DNS (Domain Name Server)
Secondary DNS
You need to configure the IP phone manually if any of the network parameters is not
supplied by the DHCP server. For more information on manually configuring network
parameters, refer to Configuring Network Parameters Manually on page 20.
Contacting the TFTP server
If the IP phone is using the TFTP server to obtain its configurations, there should be a
configuration file or files on the TFTP server that the phone will request and download.
The IP phone resolves and applies the configurations written in the configuration file or
files. In the configuration file or files, SIP parameters that are required by the IP phone to
operate in a SIP VoIP environment are defined. If the phone is not obtaining its
configurations via the TFTP server, the phone will use configurations that are stored in
the flash memory.
Verifying the firmware version
If the phone determines that the firmware version defined in a configuration file differs
from the image it has stored in the flash memory, it performs a firmware upgrade. When
performing a firmware upgrade, the phone downloads the firmware image from the
TFTP server, programs the image into the flash memory, and reboots.
Loading the resource files
The IP phone may require resource files that are used by some of the advanced
features, which are also defined in the configuration file or files. These resource files are
optional, but if the particular feature is being employed, these files are required.
Some examples of resource files include:
Language files
Ring tones
Directories
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Getting Started
17
After connecting the power and network, the IP phone begins the startup process by
cycling through the following steps:
1. The power indicator LED is illuminated.
2. The message Initializing, Please wait appears as phone starts up.
3. The main LCD screen displays the following:
Time and Date
Soft key labels (not supported by T20P)
4. Press the OK key to verify the phone status, the LCD screen displays the valid IP
address, MAC address and firmware version, etc.
If the IP phone has successfully passed through these steps, it starts up properly and is
ready for use.
You can use the following ways to setup and configure the IP phone:
Phone User Interface
Web User Interface
Configuration Files
The following sections describe how to configure the IP phone using each way.
The IP phone user interface provides an easy way to access features and functions for
using and configuring the IP phone. Access to specific features and functions are
restricted to the administrator. A user can configure a subset of these features and
functions. Advanced Settings are password protected by default. Enter the
administrator password to unlock. The default password is admin (case-sensitive).
Not all features are available for configuring via phone user interface.
An administrator can configure the IP phone using the web user interface. The default
administrators name and password for logging in the web user interface are admin
(case-sensitive). Almost all features are available to be configured using the web user
interface. The phone web user interface supports both HTTP and HTTPS protocols, you
can configure the web server type, refer to Web Server Type on page 46 for more
information.
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Administrators Guide for SIP-T2xP IP Phones
18
An administrator can configure the IP phone using the configuration files. There are two
configuration files both of which are CFG format. We call them Common CFG file and
MAC-Oriented CFG file. A Common CFG file will be effectual for all IP phones of the
same model. However, a MAC-Oriented CFG file will only be effectual for the specific IP
phone. The common CFG file has a fixed name for each phone model, while the
MAC-Oriented CFG file is named with the MAC address of the IP phone. For example, a
SIP-T22P IP phone whose MAC address is 001565113af8, the two configuration files must
be: y000000000005.cfg and 001565113af8.cfg.
The name of the Common CFG file for each SIP-T2xP IP phone model is:
SIP-T28P: y000000000000.cfg
SIP-T26P: y000000000004.cfg
SIP-T22P: y000000000005.cfg
SIP-T20P: y000000000007.cfg
In order to configure the IP phone using the configuration files (.cfg
and .cfg), you need to use a text-based editing application to edit the
configuration files, and store the configuration files to the root directory of a
configuration server. The IP phone supports downloading the configuration files using
any of the following protocols: FTP, TFTP, HTTP and HTTPS. You can configure the type of
configuration server.
The IP phone gets the address of the configuration server during startup through any of
the following processes: Zero Touch, PnP, DHCP Option and Phone Flash. Then the IP
phone downloads the configuration files from the configuration server, resolves and
applies the configurations written in the configuration files. This entire process is called
Auto Provisioning. For more information on auto provisioning, refer to the document
Yealink Auto Provisioning User Guide.
When modifying parameters, remember the following:
Parameters in the configuration files override those stored in the phones flash
memory.
The .cfg extension of the configuration files must be in lowercase.
Each line in a configuration file must use the following format and adhere to the
following rules:
variable-name = value
- Associate only one value with one variable.
- Separate variable name and value with equal sign.
- Set only one variable per line.
- Put the variable and value on the same line, and do not break the line.
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Getting Started
19
- Use white space before or after a variable or value.
- Comment the variable on a separated line. Use the pound (#) delimiter to
distinguish the comments.
The IP phone can accept two sources of configuration data:
Downloaded from the configuration files
Changed on the phone user interface or the web user interface
The latest values to be applied to the IP phone are the values that take effect.
When using or configuring different features on the IP phone, a variety of icons may
appear on the LCD screen. The following table lists and describes icons that you might
see while using different IP phone models.
T28P T26P T22P T20P Description
Network unavailable
/
Private line registers
successfully
/
Shared line registers
successfully
/ Registered fail
/ Registering
Hands-free speakerphone
mode
Handset mode
Headset mode
Voice Mail
/ Text Message
Auto Answer
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Administrators Guide for SIP-T2xP IP Phones
20
T28P T26P T22P T20P Description
Do Not Disturb
Call Forward
/ Call Hold
Call Mute
/ Ringer volume is 0
Phone Lock
Received Calls
Dialed Calls
Missed Calls
By default, DHCP is enabled on the IP phone. The IP phone can automatically derive the
network settings from the DHCP server. If DHCP is disabled or the phone cannot obtain
network settings, you need to manually configure them. The following network
parameters must be configured for the IP phone to operate in an IP network:
IP Address
Subnet Mask
Default Gateway
Primary DNS
Secondary DNS
Procedure
Network settings can be configured using the configuration files or locally.
Configuration File .cfg
Configure the basic network
parameters of the phone.
For more information, refer to
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Getting Started
21
Network Settings on page 101.
Local
Web User Interface
Configure the basic network
parameters of the phone.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=2
Phone User Interface
Configure the basic network
parameters of the phone.
For more information, refer to the
SIP-T2xP User Guide.
To configure the network settings via web user interface:
1. Click on Network.
2. Mark the Static IP Address radio box.
3. Enter the IP Address, subnet mask, default gateway, primary DNS and secondary
DNS in the corresponding fields.
4. Click Confirm to save the change.
Regular expression, often called a pattern, is an expression that specifies a set of strings.
A regular expression provides a concise and flexible means to "match" (specify and
recognize) strings of text, such as particular characters, words, or patterns of characters.
Regular expression is used by many text editors, utilities, and programming languages
to search and manipulate text based on patterns. Regular expression can be used to
define dial plan for the IP phone. Dial plan is a string of characters that governs the way
for the IP phone processing the inputs received from the phone keypad. The IP phone
supports the following dial plan features:
Replace Rule
Dial-now
Area Code
Block Out
You need to know the following basic regular expression syntax when creating dial
plan:
.
The dot "." can be used as a placeholder or multiple placeholders for
any string. Example:
"12." would match "123", "1234", "12345", "12abc", etc.
x The "x" can be used as a placeholder for any character. Example:
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Administrators Guide for SIP-T2xP IP Phones
22
"12x" would match "121", "122", "123", "12a", etc.
-
Numeric ranges are allowed within the brackets: Digit - Digit.
Example:
[5-7] would match the number5, 6or 7.
[]
The square bracket "[]" can be used as a placeholder for a single
character which matches any of a set of characters. Example:
"91[5-7]1234" would match "9151234", "9161234", "9171234", etc.
()
The parenthesis "( )" can be used to group together patterns, for
instance, to logically combine two or more patterns. Example:
"([1-9])([2-7])3" would match "923", "153", "673", etc.
$
The $ followed by the sequence number of a parenthesis means
the characters placed in the parenthesis. The sequence number
stands for the corresponding parenthesis. Example:
A replace rule configuration, Prefix: "9([5-7]) (.)", Replace: "5$2". When
you dial out "96123" on your phone, the phone will replace the
number as "5123" and then dial out. $2 means the characters in the
second parenthesis, that is, 123.
Replace rule is an alternated string of characters that replaces the numbers dialed by
the user. You can specify at most 20 replace rules for the IP phone. You can create
multiple replace rules using a replace rule template and specify which phones are to
use the replace rules. For more information on the replace rule template, refer to
Replace Rule Template on page 83.
Procedure
Replace rule can be created using the configuration files or locally.
Configuration File .cfg
Create the replace rule for the
phone.
For more information, refer to Dial
Plan on page 103.
Local Web User Interface
Create the replace rule for the
phone.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=12
For more information, refer to the
SIP-T2xP User Guide.
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Getting Started
23
Dial-now is a string of characters that used to match the numbers dialed by the user,
when the dialed numbers match the predefined dial-now rule, the IP phone will
automatically dial out the numbers without pressing the send key. You can specify at
most 20 dial-now rules for the phone. You can create multiple dial-now rules using the
dial-now template and specify which phones are to use. For more information on the
dial-now template, refer to Dial-now Template on page 84.
Procedure
Dial-now rule can be created using the configuration files or locally.
Configuration File .cfg
Create the dial-now rule for the
phone.
For more information, refer to Dial
Plan on page 104.
Local Web User Interface
Create the dial-now rule for the
phone.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=12
For more information, refer to the
SIP-T2xP User Guide.
Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate
geographical areas in one country. You can configure only one area code for the IP
phone. When dialing out numbers, the IP phone will automatically add the area code
before the dialed numbers. You can also specify the area code for the desired line and
the fixed lengths of the dialed numbers.
Procedure
Area code can be configured using the configuration files or locally.
Configuration File .cfg
Configure the area code and
specify the maximum and
minimum lengths of the dialed
numbers.
For more information, refer to Dial
Plan on page 104.
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Administrators Guide for SIP-T2xP IP Phones
24
Local Web User Interface
Configure the area code and
specify the maximum and
minimum lengths of the dialed
numbers.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=12
For more information, refer to the
SIP-T2xP User Guide.
You can block the IP phone to dial out some specific numbers by configuring block out
numbers. You can create at most 10 block out numbers. When dialing out the block out
number, the phone LCD screen prompts the message Forbidden Number.
Procedure
Block out number can be specified using the configuration files or locally.
Configuration File .cfg
Specify the block out number for
the phone.
For more information, refer to Dial
Plan on page 106.
Local Web User Interface
Specify the block out number for
the phone.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=12
For more information, refer to the
SIP-T2xP User Guide.
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Configuring Basic Features
25
The IP phone has specific features you can configure to customize your phone. This
chapter provides information for making configuration changes for the following basic
features:
User Password
Administrator Password
Phone Lock
Time and Date
Language
Missed Call Log
Local Directory
Call Waiting
Auto Redial
Do Not Disturb (DND)
Call Hold
Call Forward
Call Transfer
Centralized Conference
Transfer on Conference Hang Up
Directed Pickup Key
Group Pickup Key
Call Park Key
BLF Call Park
Hotline
Web Server Type
Caller ID Presentation
Callee ID Presentation
DTMF
Suppressing the Display of DTMF Digits
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Administrators Guide for SIP-T2xP IP Phones
26
Several setting menus are protected with two privilege levels, user and administrator,
each with its own password. When logging in the web user interface, the IP phone will
prompt for the username and password before granting access to various menu options.
A user or an administrator can change the user password. The IP phone supports
alphanumeric characters (- *.+ are included) only in passwords.
Procedure
User password can be changed using the configuration files or locally.
Configuration File .cfg
Change the user password of the
phone.
For more information, refer to on
User Password page 107.
Local Web User Interface
Change the user password of the
phone.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=8
To change the user password via web user interface:
1. Click on Security.
2. Mark the user radio box.
3. Enter the current user password in the Current Password field.
4. Enter a new password in the New Password and Confirm Password fields.
5. Click Confirm to save the change.
Advanced menu options are restricted to administrator. You must log in as administrator
to configure them when using the web user interface. The administrator password can
be only changed by the administrator. The IP phone supports alphanumeric characters
(- *.+ are included) only in passwords.
Procedure
Administrator password can be changed using the configuration files or locally.
Configuration File .cfg
Change the administrator
password.
For more information, refer to
Administrator Password on page
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Configuring Basic Features
27
107.
Local Web User Interface
Change the administrator
password.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=8
To change the administrator password via web user interface:
1. Click on Security.
2. Mark the admin radio box.
3. Enter the current administrator password in the Current Password field.
4. Enter a new password in the New Password and Confirm Password fields.
5. Click Confirm to save the change.
A user or administrator can lock the IP phone to prevent it from unauthorized use. Once
the IP phone is locked, the user or administrator needs to enter the password to unlock
the phone. The default unlock password is 123. You can change the unlock password
and configure the interval to automatically lock the phone. The phone supports numeric
characters only in unlock passwords. The maximum length of the password is 15
characters. You can configure a DSS key to be keypad lock key. After enabling the
phone lock feature, the phone is locked after a configured period of inactivity. You can
long press the pound key or press the keypad lock key on the idle screen to lock the
phone immediately. You are only allowed to dial out the emergency numbers when the
phone is locked. You can specify one or more emergency numbers for the IP phone.
There are four types of "locks" that can apply to the IP phone:
Menu Key: The Menu key is locked. You cannot access the menu of the IP phone
until unlocked.
Function Keys: The function keys are locked.
All Keys: All keys are locked except the Volume key. The IP phone can only dial out
emergency numbers and answer incoming calls by lifting the handset, pressing the
Speakerphone key, pressing the HEADSET key or pressing the OK key.
Lock&Answer: All keys are locked, except the Menu key, the HEADSET key and the
Volume key. The IP phone can automatically answer the incoming calls and place
the previous conversation (if one) on hold, but cannot end the call.
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Administrators Guide for SIP-T2xP IP Phones
28
Procedure
Phone lock can be configured using the configuration files or locally.
Configuration File .cfg
Configure the type of phone
lock.
Change the unlock password
and configure the interval to
automatically lock the phone.
Configure the emergency
numbers.
For more information, refer to
Phone Lock on page 107.
Assign a keypad lock key.
For more information, refer to
Keypad Lock Key on page 171.
Local
Web User Interface
Configure the type of phone
lock.
Change the unlock password
and configure the interval to
automatically lock the phone.
Configure the emergency
numbers.
Navigate to:
http:///cgi-bi
n/ConfigManApp.com?Id=5
Assign a keypad lock key.
Navigate to:
http:///cgi-bi
n/ConfigManApp.com?Id=21
Phone User Interface
Configure the type of phone
lock.
For more information, refer to
the SIP-T2xP User Guide.
The IP phone maintains a local clock and calendar. Time and date display on the idle
screen of the IP phone. In addition to configuring the IP phone to obtain the time and
date from the Simple Network Time Protocol (SNTP) server, you can also manually set
the time and date, the time and date format and the daylight saving time.
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Configuring Basic Features
29
The following table lists the available methods for each feature:
Feature Methods of Configuration
Set Time Web User Interface
Phone User Interface
Set Time Format
Configuration Files
Web User Interface
Phone User Interface
Set Time Zone Configuration Files
Web User Interface
Set Date Web User Interface
Phone User Interface
Set Date Format
Configuration Files
Web User Interface
Phone User Interface
Set Daylight Saving Time Configuration Files
Web User Interface
Time Zone
A time zone is a region on the earth that has a uniform standard time. It is convenient for
areas in close commercial or other communication to keep the same time. You can set
time zone using the Time Zone option in the web user interface or using the
parameters in the configuration files.
Daylight Saving Time
Daylight Saving Time (DST) is the practice of temporarily advancing clocks during the
summertime so that evenings have more daylight and mornings have less. Typically
clocks are adjusted forward one hour near the start of spring and are adjusted
backward in autumn. Many countries have used the DST at various times, details vary
by location. The DST can be adjusted automatically from the time zone configuration.
Usually there is no need to change this setting.
Procedure
DST, time and date can be configured using the configuration files or locally.
Configuration File .cfg
Configure the DST, time and date
manually.
For more information, refer to
Time and Date on page 109.
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Administrators Guide for SIP-T2xP IP Phones
30
Local
Web User Interface
Configure the DST, time and date
manually.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=5
For more information, refer to the
SIP-T2xP User Guide.
Phone User Interface
Configure the time and date
manually.
For more information, refer to the
SIP-T2xP User Guide.
The IP phone supports displaying multiple languages. The languages displaying on the
phone user interface and web user interface can be specified respectively as required.
The following tables list the languages supported by the phone user interface.
The phone user interface supports the following languages:
Available Language Associated Language File
English lang+English.txt
Chinese_S lang-Chinese_S.txt
Chinese_T lang-Chinese_T.txt
Deutsch lang-Deutsch.txt
French lang-French.txt
Italian lang-Italian.txt
Portuguese lang-Portuguese.txt
Polish lang-Polish.txt
Spanish lang-Spanish.txt
Turkish lang-Turkish.txt
Note
The Chinese_S and Chinese_T languages are not applicable to the SIP-T20P IP phone.
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Configuring Basic Features
31
All supported languages may not be available for selection. The available selected
languages are dependent on the language packs currently on the IP phone. You can
make languages available to display on the phone user interface by loading language
files to the IP phone. The language files and file name must be the one listed in the
above tables. You can only load language packs to the IP phone using the configuration
files.
Note
Procedure
Loading language file can be only performed using the configuration files.
Configuration File .cfg
Specify the access URL of the
language file.
For more information, refer to
Language on page 113.
The default language displays on the phone user interface is English. Once the
language pack(s) have been loaded, you can specify which language to use. You need
to specify the languages for the phone user interface and web user interface
respectively.
Procedure
Specify the display language using the configuration files or locally.
Configuration File .cfg
Specify the languages for the
phone user interface and the
web user interface.
For more information, refer to
Language on page 113.
Local Web User Interface
Specify the language for the web
user interface.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=5
You can only load and delete the language packs of the IP phone using the configuration
files.
The default (English) language pack for the phone user interface cannot be deleted.
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Administrators Guide for SIP-T2xP IP Phones
32
For more information, refer to the
SIP-T2xP User Guide.
Phone User Interface
Specify the language for the
phone user interface.
For more information, refer to the
SIP-T2xP User Guide.
The IP phone can display the number of missed calls and log the missed calls in the
Missed Calls list. This missed call log feature is configurable on a per-account basis.
When enabled, the prompt message " New Missed Call" along with an
indicator icon display on the idle screen of the IP phone. Once the user accesses the
Missed Calls list, the prompt " New Missed Call" and the indicator icon on the
idle screen are cleared. When disabled, there is no indicator displaying on the LCD
screen, the IP phone does not log the missed call in the Missed Calls list.
Procedure
Missed call log can be configured using the configuration files or locally.
Configuration File .cfg
Configure the missed call log
feature.
For more information, refer to
Missed Call Log on page 115.
Local Web User Interface
Configure the missed call log.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=4
To configure the missed call log via web user interface:
1. Click on Account.
2. Select the desired account from the pull-down list of Account.
3. Select the desired value from the pull-down list of Missed Call Log.
4. Click Confirm to save the change.
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Configuring Basic Features
33
The built-in phone directory can store up to 300 contacts. You can manually store the
frequently used names and numbers to the local directory. You can add multiple
contacts by downloading a contact file to the phone. For more information on the
contact file, refer to Local Contact File on page 85.
Procedure
Downloading the contact file can be performed using the configuration files or locally.
Configuration File .cfg
Specify the access URL of the
local contact file.
For more information, refer to
Access URL of Local Contact File
on page 164.
Local
Web User Interface
Download the contact file or add
the contact to the phone.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=9
For more information, refer to the
SIP-T2xP User Guide.
Phone User Interface
Add the contact to the local
directory directly.
For more information, refer to the
SIP-T2xP User Guide.
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Administrators Guide for SIP-T2xP IP Phones
34
When you are in an active call, the call waiting feature notifies you of the new
incoming call, and presents the incoming call visually on the phone LCD screen. If the
call waiting feature is disabled, the new incoming call will be automatically rejected
by the IP phone with a busy message.
Note
Call Waiting Tone
You can also enable or disable the playing of a short Call Waiting Tone" when there is
an incoming call on your IP phone. This feature is enabled by default. If you have Call
Waiting Tone enabled, and a call comes into the IP phone when you are in an active call,
a tone is audible to notify you of that incoming call. The Call Waiting Tone feature works
only if the Call Waiting feature is enabled.
Procedure
Call waiting and call waiting tone can be configured using the configuration files or
locally.
Configuration File .cfg
Configure the call waiting and
call waiting tone features.
For more information, refer to Call
Waiting on page 115.
Local Web User Interface
Configure the call waiting and
call waiting tone features.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=6
To configure the call waiting via web user interface:
1. Click on Phone->Features->General Information >>.
2. Select the desired value from the pull-down list of Call Waiting.
3. Click Confirm to save the change.
To configure the call waiting tone via web user interface:
1. Click on Phone->Features->Audio Settings>>.
2. Select the desired value from the pull-down list of Call Waiting Tone.
3. Click Confirm to save the change.
If the call waiting feature is disabled and the IP phone is in an active call, the Missed
Calls list does not get updated with details of incoming calls.
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Configuring Basic Features
35
The auto redial feature allows the IP phone to redial the dialed out number
automatically when the dialed number is busy. You can set the times of auto redial and
the seconds to wait between redial attempts. The IP phone will retry as many times as
configured till the dialed number is no longer busy.
Procedure
Auto redial can be configured using the configuration files or locally.
Configuration File .cfg
Configure the auto redial feature
on the IP phone.
For more information, refer to
Auto Redial on page 116.
Local Web User Interface
Configure the auto redial feature.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=6
To configure the auto redial via web user interface:
1. Click on Phone->Features->General Information >>.
2. Select Enabled from the pull-down list of Auto Redial.
3. Enter the desired value in the Auto Redial Interval field.
4. Enter the desired value in the Auto Redial Times field.
5. Click Confirm to save the change.
The DND feature allows the IP phone to reject the incoming calls on a specific line or on
all lines. The incoming calls are logged as missed calls while the DND is enabled. You
can enable the DND on the phone or on the server. You can enable/disable the DND
feature for the phone, or you can customize the DND feature for each account or all
accounts. The following describes the DND key modes:
Phone (default): When the DND key mode is phone, it means the DND feature
applies to all accounts.
Custom: When the DND key mode is custom, it means that you can configure the
DND feature for each account or all accounts.
The DND enabled on the phone disables the local Call Forward settings. The DND
enabled on the IP phone may be overridden by the server settings. You can configure a
DSS key to be DND key. Press the DND key on the IP phone to toggle the DND mode.
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Administrators Guide for SIP-T2xP IP Phones
36
Return Message When DND
When the DND mode is activated on the IP phone, any user calls the accounts
registered on the IP phone will be rejected automatically and receives a busy tone and
a message. The return message displays on the LCD screen of the callers phone. You
can configure the type of the return message.
Procedure
DND features can be configured using the configuration files or locally.
Configuration File .cfg
Specify the type of return
message.
For more information, refer to
Do Not Disturb on page 117.
Assign a DND key.
For more information, refer toDND
Key on page 171.
Specify the DND key mode.
For more information, refer to
Do Not Disturb on page 117.
Local
Web User Interface
Specify the type of the return
message.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=6
Assign a DND key.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=21
For more information, refer to
SIP-T2xP User Guide.
Specify the DND key mode.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=6
Phone User Interface
Assign a DND key.
For more information, refer to the
SIP-T2xP User Guide.
To configure the type of return message via web user interface:
1. Click on Phone->Features->General Information >>.
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Configuring Basic Features
37
2. Select the desired type from the pull-down list of Return Code When DND.
3. Click Confirm to save the change.
To configure the DND key mode via web user interface:
1. Click on Phone->Features->DND>>.
2. Select the desired mode in the DND Key Mode field.
3. Click Confirm to save the change.
Call Hold Tone
The call hold feature allows you to place an active call on hold while you want to initiate
or answer a second call. The line LED flashes green and the IP phone plays a warning
tone at regular intervals to remind you that there still has a call on hold. You can set the
interval for the IP phone to play hold tone. When the play hold tone feature is disabled,
the IP phone will not play a warning tone when there is a call on hold.
Call Hold Method
The IP phone supports two SIP call hold methods. One is according to RFC 2543, setting
c=0.0.0.0, the other is according to RFC 3261, setting c=IP address. The IP phone uses
RFC 3261 to request the remote party to stop sending media by default.
Procedure
Call hold can be configured using the configuration files or locally.
Configuration File .cfg
Configure the call hold tone and
call hold tone delay features.
Specify whether to use RFC 2543
(c=0.0.0.0) when outgoing hold
signaling.
For more information, refer to Call
Hold on page 117.
Local Web User Interface
Configure the call hold tone and
call hold tone delay features.
Specify whether to use RFC 2543
(c=0.0.0.0) when outgoing hold
signaling.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=6
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To configure the call hold method via web user interface:
1. Click on Phone->Features->General Information >>.
2. Select the desired value from the pull-down list of RFC 2543 Hold.
3. Click Confirm to save the change.
To configure the call hold tone and call hold tone delay features via web user interface:
1. Click on Phone->Features->Audio Settings>>.
2. Select the desired value from the pull-down list of Play Hold Tone.
3. Enter the desired time in the Play Hold Tone Delay field.
4. Click Confirm to save the change.
The call forward feature allows the IP phone to forward incoming calls to another party.
You can manually forward incoming calls to a predefined or a random number while the
phone is in the ringing state. You can also enable the call forward feature to statically
forward incoming calls to a predefined number. You can configure three types of call
forward:
Always Forward -- Forward the incoming calls immediately.
Busy Forward -- Forward the incoming call when the called user is busy.
No Answer Forward -- Forward the incoming call after a period of ring time.
You can configure the phone to support the call forward feature for the phone system, or
for each account. The following describes the call forward key modes:
Phone: Call forward in phone mode means that the call forward feature is effective
for the phone system.
Custom: Call forward in custom mode means that you can configure the call
forward feature for each account or all accounts.
You can set on code and off code on the phone to inform the server to sync the settings
of call forward configured on the IP phone. The on code and off code may vary in
different servers.
Procedure
Call forward can be configured using the configuration files or locally.
Configuration File .cfg
Specify the Call Forward key
mode.
For more information, refer to
Call Forward on page 118.
Configure the call forward
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Configuring Basic Features
39
feature in phone mode.
For more information, refer to
Call Forward on page 119.
Configure the call forward
feature in custom mode.
For more information, refer to
Call Forward on page 123.
Local
Web User Interface
Configure the call forward
feature.
Navigate to:
http:///cgi-bi
n/ConfigManApp.com?Id=6
For more information, refer to
SIP-T2xP User Guide.
Phone User Interface
Configure the call forward
feature.
For more information, refer to
SIP-T2xP User Guide.
The call transfer feature allows user to transfer an existing call to another party. The IP
phone offers three types of transfer:
Blind Transfer -- Transfer a call directly to another party without consulting.
Semi-attended Transfer -- Transfer a call after hearing the ring-back tone.
Attended Transfer -- Transfer a call with prior consulting.
Normally, the transfer is completed by pressing the Transfer key. You can configure the IP
phone to complete the blind transfer and attended transfer through on-hook. This
feature is enabled by default.
When performing the semi-attended transfer, you can configure the phone whether to
display the prompt 1 New Missed Call(s) on the LCD screen of the destination partys
phone. This feature is disabled by default.
Procedure
Call transfer can be configured using the configuration files or locally.
Configuration File .cfg
Configure the phone to complete
the blind or attended transfer
through on-hook.
Configure the semi-attended
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40
transfer feature.
For more information, refer to Call
Transfer on page 123.
Local Web User Interface
Configure the phone to complete
the blind or attended transfer
through on-hook.
Configure the semi-attended
transfer feature.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=6
To configure the call transfer feature via web user interface:
1. Click on Phone->Features->Transfer Settings>>.
2. Select the desired values from the pull-down lists of Semi-Attended Transfer, Blind
Transfer on Hook and Attended Transfer on Hook.
3. Click Confirm to save the change.
You can initiate a local conference with the remote parties by using the phones local
audio processing resources. There is no dependency on network signaling for local
conference. The IP phone also supports centralized conference for which external
resources are used such as a conference bridge. The centralized conferences depend
on support from the SIP server.
Procedure
Centralized conference can be configured using the configuration files or locally.
Configuration File .cfg
Configure the type and URI of the
centralized conference.
For more information, refer to
Centralized Conference on page
128.
Local Web User Interface
Configure the type and URI of the
centralized conference.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=4
For more information, refer to
SIP-T2xP User Guide.
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Configuring Basic Features
41
All parties release from the call when the conference initiator drops from the conference
call. You can enable the Transfer on Conference Hang up feature on the initiators
phone, the conference initiator will transfer the call when dropping from the conference
call. This feature is only applicable to the local conference.
Procedure
Transfer on conference hang up feature can be configured using the configuration files
or locally.
Configuration File .cfg
Configure the transfer on
conference hang up feature.
For more information, refer to
Transfer on Conference Hang Up
on page 128.
Local Web User Interface
Configure the transfer on
conference hang up feature.
Navigate to:
http:///cgi-bin/
ConfigManApp.com?Id=6
To configure the Transfer on Conference Hang up feature via web user interface:
1. Click on Phone->Features->Transfer Settings>>.
2. Select the desired value from the pull-down list of Transfer on Conference Hang
Up.
3. Click Confirm to save the change.
The directed pickup feature allows the user to pick up ringing calls of the specific
extension. When assigning a directed pickup key on the IP phone, specify the extension
you want to intercept. You can configure the IP phone to display the DPickup soft key in
the dialing interface. Then you can pick up the incoming calls of the monitored
extension using the DPickup soft key or the directed pickup key. When configuring the
DPickup soft key, you can configure the directed pickup code on a phone or per-account
basis. The settings on a per-account basis take precedence over the settings on a
phone basis. If the monitored extension receives multiple incoming calls, the IP phone
picks up the first incoming call. The directed pickup feature depends on support from
the SIP server.
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Administrators Guide for SIP-T2xP IP Phones
42
Procedure
Directed pickup can be configured using the configuration files or locally.
Configuration File .cfg
Assign a directed pickup key.
For more information, refer to
Directed Pickup Key on page
172.
Configure the directed pickup
feature on a phone basis.
For more information, refer to
Directed