xplore+ CoRePublisher Basic Troubleshooting Guidelines

CoRePublisherBasic Troubleshooting Guidelines

CoRePublisher Basic Troubleshooting Guidelines

Using these slides• you will be able to do a first health check and

to resolve basic issues that might prevent the CoRePublisher service from publishing your IBM Cognos reports;

• and you will also be able to better narrow down the problem, and hence to accelerate the support process (your xplore+ ticket requests).


The overall high level process

Target System

Windows System

Cognos SystemIBM Cognos

(scheduled or ad hoc reports)

IBM CognosReport Output Location

CoRePublisherWindows Service

Target SystemE.g. SharePoint



• Are the reports still being scheduled?– Is the schedule active?– Is the report definition still valid?– Is the report failing?– Check the report run history

• Is the option to save the report to disk still configured?

• Did the permissions change in Cognos?

IBM Cognos


IBM Cognos output folder• Are the reports available in the Cognos report

output folder?• Is the folder or share still accessible? Did the

permissions change?


CRP service• Is the service still running? Check the

Windows Services manager:


• Check the CRP Monitor logs tail (logging directory is configured in CRP_Config.xml), do you find any errors in the log?

• Is the CRP Service still able to monitor the Cognos output folder location?

2013-09-23T23:09:27 ERROR Unable to monitor E:\Cognos Output Director, directory does not exist or cannot be accessed.

• Access permissions might have changed or shares could be temporarily unavailable

CRP Monitor logging


• In case of reports not being published, you should only consult the CRP Monitor log files, the CRP Configurator log is not relevant at this time

• There is high level logging at the CRP service level and logging at the level of the common home directory:

CRP logging in general


• Is the CRP Service still able to access the target?• E.g. in case of a target folder or share:

2013-09-23T23:15:34 INFO MoveToFolder: Directory not found

• E.g. in case of a SharePoint site or dcument library not found:2013-09-23T23:21:35 ERROR Error while processing SharePoint publication, failed to get the full Document Library URL (GetList webservice call), using site: http://vmxplus15 - Document Library Display Name: Cognos Demo

Target


• In case of other target types, error messages will be different and should provide you with an indication of what the problem is

• Or, in some cases the logon credentials are wrong, expired or access is denied because of permission changes

• Test whether you can access the target or still can manually upload reports yourself

Other targets issues


• Did the Monitor configuration change? E.g. Is your monitor folder still enabled?

CRP Monitor configuration


• Is the publication still activated?

CRP Publication configuration


• In case a publication fails it is sent together with the *_desc.xml file to the publishFailed folder (every target type has its own publishFailed folder):

Publish failed folder


• For detailed information on setup, configuration, logging and the different target publications, refer to the CRP Installation and End User manuals

• If the root cause cannot be detected, and the publication keeps on failing, a service ticket can be opened at the xplore+ Support Center: http://xploreplus.com/support/

Next steps

http://xploreplus.com/support/

http://xploreplus.com/support/


Contactxplore+ VoF ● Overhemstraat 25 ● Meldert, 3320

Belgium ● Europe+32(0)16 81 84 47 ● +32(0)479 52 76 80

www.xploreplus.com ● [email protected]

xplore+ CoRePublisher Basic Troubleshooting Guidelines

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