WQA IWA2 Requirements

8/13/2019 WQA IWA2 Requirements

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ISO / IWA 2 : 2003Requirements


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Quality Management SystemISO / IWA 2 : 2003 Requirements

1. Scope for Educational Organization2. Normative Reference

3. Terms and Definitions in Educational

Organization

4. Quality Management System

5. Management Responsibility

6. Resources Management

7. Product Realization8. Measurement, Analysis and

Improvement


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01. GENERAL.

A curriculum can specify what expected to be Learntand How the Learning is to be Assessed.

However the Curriculum by it self do start ensure

that needs and expectations will be met if deficientprocesses exist in Educational Organization.

The need to prevent these Deficiencies has led to theprovision of this IWA to help Educational Organization

implement Quality Management System that know tobe effective.

Continuing assessment of the Curriculum andEducational Process that support instruction canensure the effectiveness of the Learning process.


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01. GENERAL.

Internal Audit provide verification of the fulfillmentrequirements,

For example : State claims of achievements

The Quality Management System should be thesimplest one that works well. It need only becomprehensive enough to meet the QualityObjectives for Educational Organization

Quality Control is an essential process in a QualityManagement System.

Accurate measurement is not easy when assessingHuman Performance, and Appraisal is usually

conducted during the Educational Products.


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02. Process Approach in Educational Organization

Maintenance of the Working Environment.

Developing, Receiving and Up-dating Study Plans and

Curricula.

Admission and selection of applicants Students education follow-up and Assessment

Final assessment aimed to grant the Student an

Academic Degree, a degree that will be supported by

a Diploma, Acknowledgement, Bachelors Degree orCertificate of Competencies.


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02. Process Approach in Educational Organization

Supported Service for Teaching-Learning process

carried out for the Satisfaction accomplishment of

their Curricula, and support to the Student until

He/she can successes in obtaining His/Her AcademicDegree or Certificate.

Internal and External communication and

Measurement of the Educational Processes.


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1. SCOPE for Educational Organization

This IWA provides guidelines for application of

ISO 9001 : 2000 in the Educational Organization providingEducational Products.

This Guidelines do not add to change or modify therequirements of ISO 9001 : 2000 and are not intended for

use on contracts for conformity Assessment or forCertification.

Example :

Seluruh Fakultas pada Organisasi Pendidikan

Khusus Fakultas Teknik Khusus Lembaga Penelitian

Khusus Jasa Administrasi


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2. NORMATIVE REFERENCE

Refer to ISO 9001 : 2000 Requirements

IWA 2 : 2003, QMS Guidelines for the

Application of ISO 9001: 2000 in Education.

ISO 9000 : 2000, Fundamental and

Vocabulary.

ISO 9004 : 2000, Guidelines for Improvement

Acuan lain :

BAN-DIKTI


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3. TERMS and DEFINITIONSin Educational Organization

For the purpose of this IWA [ International WorkshopAgreements ], the Terms and Definitions given in the

ISO 9000 : 2000 and the following apply.

Example : BAN : Badan Akreditasi Nasional

DIKTI : Pendidikan Tinggi

SAP : Satuan Acara Perkuliahan

SKS : Satuan Kredit Semester


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4. QUALITY MANAGEMENT SYSTEM

4.1. General Requirements in the E.O4.2. Documentation Requirements

4.2.1. General

4.2.2. Documentation in the E.O

4.2.2.1. Quality Manual4.2.2.2. Control of Document in the E.O

4.2.2.3. Control of Record in the E.O


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4.1. General Requirementsin Educational Organization

Due the fundamental character of this clause guidelines

are limited to the following :

a. Educational Organization should define and managethose processes included in the :

- Educational Design,

- Educational Development- Educational Delivery Processes

- Procedures for Implementation and

- Measurement of Results

b. The condition for the acceptance of Educational at thetime of delivery, and

c. Continual Improvement of these processes and provisionof Resources.


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The Educational Organization should define very clearly the

intended Organization to which the purposed Quality

Management System is to apply.

For example :

Is it to be a Department or School within a largerEducational Organization.

An entire Educational Organization or all the EducationalOrganization in a given Government or Local GovernmentDivision.

Establishing the intent will help education to identify who

serves as : Top Management and the nature of system and

processes that have to be understood in Continual

Improvement and Customer satisfaction are to be achieved.


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They will also help to identify what services are delivered

which is essential in the identification and separation of

Customer and other Interest Parties.

An instruction Quality Management System should be

understood in :

Terms of the Curriculum,

A system of Learning Processes,

The Organizational Structure,

Responsibility's,

Processes and

Resources that ensure the Quality of instruction


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The include most activities of the Educational Organization

employees or appropriate Suppliers.

Control of instruction may be exercised during the

following processes :

a. Instructional Needs analysisb. Instructional Design

c. Instructional Development

d. Delivery of Instruction

e. Instructional Evaluation

f. Educational Faculty Organization Development and

g. Operation of Libraries, Workshop and Laboratories.


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4.2. Documentation Requirements

4.2.1. General.

When a planning a Quality Management System, Educational

Organization developing their Quality Manual refer to

ISO/TR 10013 such as, but not limited to :

Terms & Definitions requirements by the Organization. Regulatory & Organization Policies.

Applicable Law & Regulations.

The competencies of Teaching Staff [Educational Provider]

Accreditation & Certification Programmes. Study Plans Curricula.

Competence Programmes, Awareness, Education, Trainingand Up-dating.

Support Services.


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4.2.2. Documentation in the E.O

4.2.2.1. Quality Manual

The Quality Manual should be describe the scope of the E.O

Quality Management System and interactions of its

Educational and Support processes.

It should include or contain references to all applicable

documented procedures required by ISO 9001 : 2000 and

other criteria upon which the QMS is based.


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4.2.2.2. Control of Documents in the E.OThe purpose of Document Control is to ensure thatDocuments from QMS are continually update and availablefor use.

To achieve this objective the E.O should establish a

Documented Procedure describing the arrangements : For Editing

Reviewing and

Approving internal Document including their identificationand Revision status

For controlling external Document, mainly relevantRegulation that should be continuously updated.


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4.2.2.2. Control of Documents in the E.O

Which ensure that Document are available to theOrganizations Personnel and

For Managing and Controlling the Students Legal

Documents for ensure the traceability of Educationalservice and verifying the fulfillment of requirements in theestablished Educational Stages.

Document use to define, and control Instruction andSupport activities should be controlled [ see 7.1 ]

Documents generated internally should be reviewed andapproved for adequacy and Conformity


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4.2.2.3. Control of Records in the E.O

Students records and Instructional records are typicallymaintained by E.O within the guidelines of Privacyprotection, such as :

Design & Development Report Instructor Certification or Qualification

Impact Evaluation

Students Performance records and Instruction reviews

Evidence of Completion [ Certificate, Credit, Diploma, etc]


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4.2.2.3. Control of Records in the E.O

Loss, damage or Unsuitable use of Student suppliedmaterials

Complaints

Participation in Research

Prerequisite Skill and

Copyright records or permission to use information

The specific requirements for records within an E.O Quality

Management System are define in clause 5 to 8 byreference to 4.2.4


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5. MANAGEMENT RESPONSIBILITY

5.1. Management Commitment in the E.O.5.2. Customer Focus in the E.O.

5.3. Quality Policy in the E.O

5.4. Planning

5.5. Responsibility, Authority andCommunication.

5.6. Management Review in the Educational

Sector


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5.1. Management Commitment in the E.O

Top Management [ a person or group of people who directs

and Control an Educational Organization at the highestlevel ] should identify the factors with Satisfy the Needsand Expectations of the Customers.

Top Management should ensure that Education

Programmes and Process comply with Legal and Regulatoryrequirements for their Certification or Accreditation

The main Requirements of this clause is that TopManagement identification and show their Commitment toachieve the Development and Continual Improvement ofthe Quality Management System.


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5.1. Management Commitment in the E.O

Some strategies that could be used in Educational

Organization are :

Organization Quality Policy

Communicating the QMS Plan throughout the

Organization. Communication Plan Reviewing and Follow-up


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5.2. Customer Focus in the E.O

The E.O Top Management should identify the Need and

Expectations of its Customers to fulfill them in order tostrive for their Satisfaction.

Needs and Expectations should be identified by taking intoaccount that an E.O has very specific Needs and

Expectations.Therefore, Customers Needs and Expectations should bedefined by the particular E.O

Customer Requirements are often implied, they should bedefined and Documented as Curriculum requirements thatinclude well defined Learning Outcomes and Specifiedperformance indicators, Instructional Design that should bereviewed at the proposal stage, and as a minimum,annually there after to assure that all requirements aremet and are aligned with the Organization Objectives.


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5.3. Quality Policy in the E.O

The Quality Policy should be documented.

The Quality Policy should be consistent with :

Professional Standards

Government Rules & Regulation

Other Policies of the E.OManager should ensure that the Quality Policy is

understand, implemented and maintained by the

Organization.

The E.O Top Management should use the Quality Policy for

Guiding and Learning the decision making of the Personnel

involved in the Continual Improvement of the Educational

process.


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5.4. Planning

5.4.1. QUALITY OBJECTIVES in the E.O

The Quality Objectives should be Measurable and pertinent

to activities and processes of QMS, besides being aligned

with the Organizations Quality Policy.

Quality Objectives, should be integrated in the E.O, over all

Objectives, Support Services, Specifications and include

Performance Measures or Indicators


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5.4. Planning

5.4.2. QMS - PLANNING in the E.O

The QMS Planning should consist of the activities and

resources to achieve the E.O Objectives.

For example : Refer to ISO 9004 : 2000


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5.5.1. Responsibility & Authority in the E.O

The E.O Top Management, should clearly describe the

Organizational Structure, with a focus on the processes.

Which support the development and deployment of QMS.

This should include Responsibility and Authority delegation

per Functional area of the personnel involved in the QMSprocesses.


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5.5.2. Mgt. Representative in the E.O

The E.O should assign a persons the Responsibility for

ensuring that requirements of ISO 9001 : 2000 are met on

an on-going basis and that the guidance provided in this

IWA is being implemented.

This person should know the contents of these Standard andavailable for advice on their implementation.


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5.5.3. Internal Communication in the E.O

The E.O Top Management should ensure that there are

communication processes vertically, at different

organization levels, as well as horizontally, through

different areas and department in order and to share

information related to effectiveness of Quality Management

System.


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5.6. Management Review in the E.O

5.6.1. General

The E.O Top Management should carry out the QMS review

periodically, according to the Organizations needs in order

to Assess the effectiveness in the fulfillment of

requirements and Indicators of the QMS, and should

establish Preventive & Corrective action for identified orpotential Nonconformities.


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5.6. Management Review in the E.O

A review of QMS should include :

The scheduled periodic review of the Instructional

Support system

Customer Satisfaction

Assessment Criteria

Evaluation results and

Documented Improvement

This list is neither exhaustive nor prescriptive.

Records of these reviews should be kept.


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5.6.2. Review Input in the E.O

Input information to Assessment the QMS effectiveness

should consider the Students and/or Customers and also,

for example :

Comparative Studies with other Organization

[ e.g. : Benchmarking ] Status of follow-up action in Graduates and

Proposal for Improvement / Changes


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A review of the QMS should include :

The scheduled periodic review of Educational and

Support processes,

Customer Satisfaction,

Assessment Criteria,

Evaluation results and

Dominative Improvement

This list is neither exhaust nor prescriptive

5.6.2. Review Input in the E.O


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6. RESOURCES MANAGEMENT

6.1. Provision of Resources in the E.O.

6.2. Human Resources in the E.O.

6.2.1. General

6.2.2. Competence, Awareness and

Training in the E.O

6.3. Infrastructure in the E.O.

6.4. Work Environment in the E.O


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6.1. Provision of Resources in the E.O

The Organization providing Educational Services should

establish arrangements for identifying Resources Needs forperformance of the Teaching-Learning process.

The Organization should also ensure availability for

effective functioning of the Quality Management System aswell as providing resources for enhancing Customer

Satisfaction by meeting Customer Requirements.


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6.1. Provision of Resources in the E.O

The Organization should :

Establish information Inputs for detecting the needs for

resources.

Perform resources Planning at a Short, Medium and Long

term.

Carry out the follow-up of verification and Assessment Task

and

Provide the Resources to communicate effectively to

Instruction staff, the administrative staff, employees and

Customers.


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6.2. Human Resources in the E.O

6.2.1. GENERAL.

The E.O should Plan a Personnel System to maintain andImprove the Competence of Teaching and SupportingPersonnel.

Competency may include element such as :

Adaptation of Curricula to Accommodate specific andTechnological changes.

Assessment of Student achievement and OrganizationalEffectiveness based on fulfillment of Educational Goals and

Ensuring Staff Competence for carrying out their functions.


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6.2.1. GENERAL.

Customer need to be assured that the E.O has Qualified

Instructional personnel needed to meet Students

Instructional requirements

Qualification may include : Academic Degrees held by Instructors,

Employment history

Special Course or Certificate and

Service Training,which should be a part of the Quality records


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6.2.2. COMPETENCE, AWARENESS and

TRAINING in the E.O

Top Management should provide Teaching and SupportingStaff with Information on How their Competence,Awareness and Training are aligned with theirResponsibilities, Authorities and Academic Administrationactivities.

Carry out Systematic actions for detecting Competenceneeds by comparing Curricula Requirements with thecurrent Personnel Competence.

Determine the needs for Training, and other activities toclose any Competence gaps.


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6.2.2. COMPETENCE, AWARENESS and

TRAINING in the E.O

Ensure that Teachers operate with the current and

harmonized evaluation criteria and

Keep records of Academic and Administrative Staff

Competence [ see 4.2.2.4 ]

Records should show a periodic review of Training needs

and their Outcome.



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6.3. Infrastructure in the E.O

The E.O should establish arrangements to identify the

Specific Infrastructure and Equipment needs to achieveConformity to Products Requirements.

The Organization should define Responsibilities andAuthorities for carrying out Bidding, Purchase, ReceptionStorage, Safeguarding, Installation, Usage and Maintenance

activities.

The Education Organization should determine programmesfor Planning providing and maintaining the necessaryinfrastructure and for analysing the associated riskregarding People, Security and Hygiene


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Infrastructure include, when applicable :

Building, Working Space, Class Rooms, Laboratories, Workshops,Libraries, Green Areas.

Associated Service such as :

- Water

- Electric Current with the proper installations- Gases & Fuels including those needs for instrumental

usage.

- Health Services

Equipment for Teaching-Learning process, this includes

accessories, Supplies and Consumables and Support Services such as :

Transport, Bookstore, School items, Cafetaring, Reflectories and

Creches as necessary.


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If the materials and Facilities to be used in instruction have

not been developed according to this guideline, thenresources should be available which describe the

prerequisites, Objectives, Standards for Assessments,

Instructional.

Strategies, necessary controls and arrangements for all the

materials and facilities used for instruction.


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6.4. Work Environment

An Instruction Plan should require that conditions for

Learning include Safe Classroom, Offices, Laboratories,Dormitories and Common Space, free of Health Hazards and

Physical Distractions.

Supporting Services should reinforce Learning and notinterfere with the Learning process.

Education Organization should consider the Learning

environment and conditions for off Campus's Learning

Environments.


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7. PRODUCT REALIZATION

7.1. Planning of Product Realization in the E.O.

7.2. Customer Related Processes

7.2.1. Determination of Product related

Requirements in the E.O


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7.3. Design and Development in the E.O.

7.3.1. D & D Planning in the E.O7.3.2. D & D Inputs in the E.O

7.3.3. D & D Outputs in the E.O7.3.4. D & D Review in the E.O

7.3.5. D & D Verification in the E.O

7.3.6. D & D Validation in the E.O7.3.7. Control of D & D Changes in the E.O

7.4. Purchasing in the E.O


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7.5. Product and Service Provision.

7.5.1. Control of production & ServiceProvision in the E.O

7.5.2. Validation of processes for productionand service provision in the E.O

7.5.3. Identification & Traceability

in the E.O7.5.4. Customer Property in the E.O

7.5.5. Preservation of Product in the E.

7.6. Control of M & M devices in the E.O


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7.1. Planning of Prod. Rel. In the E.O

Educational Organization should Plan, as a minimum

the different stages of instruction Design,Development, Delivery, Evaluation & Support Servicesactivities, Resources allocation, Evaluation Criteriaand Improvement procedures to achieve the desireresults.

The Organization should Plan the necessary resourcesfor all processes.

In Educational Organizations some processes for

Product realization are :


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In Educational Organizations some processes for Product

realization are :

Securing accreditation of programs, ProfessionalResources and Post-Graduate Studies.

Providing Library, Audio Visual, Equipment,

Computers and other services. Providing Security, Safety and Civil Protectionservices.

Allocating Classroom, Laboratories, Workshops,Auditorium, Classroom for Ceremonies and

Maintaining Facilities


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The major instructional processes that should controlled

may include :

Needs Assessments

Instructional Design

Development & Delivery and

Outcome Measurement

The major support processes describes in the ISO 9001

should also be conducted.

The Organization selecting ISO 9001, Control Methods

Developed by Instructors or control committee may beEstablished.


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The control methods should be part of the

knowledgement review to assure that instructionalspecification are met and that the control methodsare consistent with accepted Quality practices.

Changes in the control methods of these majorprocesses should be documented and the instruction

should be evaluated after by change has taken place.

Observations should be made to verify that controlmethods are effective.

In effective control methods should be modified.


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7.2. Customer Related Processes.

For the most part, Educational Organization provide a

Service that is Intangible, not storable and consumedduring delivery.

Education Organization provide opportunity for

Students to study ensuring Knowledge & practice its

application.

This Organization also have administrative support

systems that help ensure high-grade instruction.


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7.2.1. Determination of product relatedrequirements in the E.O

The Educational Requirements are expressed as

behavior needed to meet Academic, Professional andSocietys Expectation.


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7.3.1. D & D Planning in the E.O

In Designing & Developing the Curriculum Plan, the

Educational Organization should consider entrance to thenext grade to be the exit level from the present grade or

Competence level.

Top Management should consider the Design & Development

of Education for Benefits of Student & other Customers.

Design control activities should be appropriate to the purpose

and duration of the Education

Procedures should ensure that appropriate instructionmaterials match the instruction Requirements.

Calibrated equipment may be needed for some instructionpurposes.


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Since needs Assessments include Student achievement and

Organization effectiveness, this Assessment should includepotential or actual performance requirements to determine :

How instruction can help Students to become Competent.

How new Requirement can be met.

Specific measures of instructional effectiveness and

If skill to be taught match Curricular Requirements

This Assessment should provide information that can be used

in the instruction review process.Where experimental validation of instruction is not permitted,

a peer review process could be adopted.


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A needs analysis report should provide input to the

instructional Design process, describe the results of the needsAssessment and state the goals for Design.

Typically a report should :

State why Training was chosen as the means to improve

performance State any differences between Required & Acquired

performance Gaps that the instruction was Designed tomeet

State how the Gaps are to be met in performance terms

and state the Rationale. Identify the target Student population

Identify Preventive Action.


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Typically a report should :

Specify any changes in instruction activities and

State that all relevant safety and Legislative Regulationsare observer even when not stated in contract, InstructionSpecification or Curriculum.


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7.3.2. D & D Inputs in the E.O

The E.O should identify the Inputs to Design of Curricula.

They should include :

Result of effectiveness of instructional material

Certification, Licenses or Occupational Requirements

Data and Research of Student Learning Capacity The required Competence of Teachers

Pre requisites for Courses and

Difficulty Level Objectives


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7.3.3. D & D Outputs in the E.O

D & D Outputs should, at least, include the following :

Skill and Knowledge to be acquired

Assessment of Performance

Appropriate Instruction Strategies and

Reliable Delivery Media


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7.3.5. D & D Verification in the E.O

Design Verification should be performed in the one or several

stages according to the Design & Development Plan.

The activity could be performed either Internally by any

specialist who has not participated in the Design &

Development verification or Externally

The Design & Development Output stage should match the

Design & Development Input Specification.


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7.3.6. D & D Validation in the E.O

This process is carried out to ensure that Planned Product

Characteristic are met by the resulting Curriculum or Syllabus

Design.

Validation should be performed generally on the final Design

stages among others, Piloting & Certification are acceptedValidation methods.


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7.3.7. Control of D & D Changes in the E.O

In the Education Environment the rapid evolution of

Knowledge leads to periodic Curricula & Syllabus review &

resulting revision.

These changes should be identified, Documented, Authorized,

and Communicated.

The revision of any subject should be include the evaluation of

its effect on the entire Curriculum & Records should be

maintained.


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No guidance is considered necessary [ See ISO 9001:2000 ]

7.4.1. PURCHASING PROCESS.

The Organization shall ensure that purchased product

conforms to specified Purchased Requirements.

The type and extent of control applied to the Supplier and

the Purchased product shall be dependent upon the effect

of the purchased product on subsequent product

realization or the final product.


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7.4.1. PURCHASING PROCESS.

The Organization shall evaluate and select Suppliers based

on their Ability to supply Product in accordance with the

Organizations Requirements.

Criteria for Selection, Evaluation and Re-evaluation shallbe established. Records of the results of evaluation and

any necessary actions arising from the evaluation shall be

maintained.


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7.4.2. PURCHASING INFORMATION.

Purchasing Information shall describe the product to be

Purchased, including where appropriate :

Requirements for approval of product. Procedures,

processes and equipment

Requirements for Qualification of Personnel and

Quality Management System requirements.

The Organization shall ensure the adequacy of Specified

purchased requirements prior to their communication tothe Supplier.


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7.4.3. VERIFICATION OF PURCHASED PRODUCT.

The Organization shall establish and implement theinspection or other activities necessary for ensuring

that purchased product meets specified purchase

requirements.

Where the Organization or its Customer intends to

the perform verification at the Suppliers premises,

the Organization shall state the intended verification

arrangements and methods of product release in the

purchasing information.


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7.5. Control of Production & ServiceProvision in the E.O

Top Management [ Superintendents, Principals, Director,

Faculty Senates, Deans, Vice Presidents, Presidents ] in-cooperation with the Instructors, should identify over all

Topics and Themes of the subject matter to be taught.

Generally accepted methods of Instructions and establishvariants accepted measures for determining compliance

with Learning Objectives


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7.5.1. Control of Production & ServiceProvision in the E.O

The Educational Organization should ensure the control

processes for this. An Educational Organization shouldconsider the following processes, as appropriate :

Selecting & Enrolling Student

Designing Curricula on different subjects

Developing Course catalogues

Allocating Teaching Loads

Providing Practice Manuals for Laboratories & Workshop


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Developing Course Material

Establishing methods to verify Academic Performance Allocating spaces for Classroom, Cafeteria, Workshop,

Libraries & Other similar space and

Tutoring and Consulting on Vocational opportunities

If a Contract Agreement Requires further support of Student

after completion of their program of Studies, the Organization

should indicate how such support will be given and monitored.


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A data base should be established to identify the actual

instruction provided, which may include :

Students Course Records

The Course Syllabus

The Learner Group schedule Textbook and Edition

List of Instructors Name

Instructions Material and

Relevant Pre-requisite Knowledge or Experience


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7.5.2. Validation

This clause should be applied when monitoring and

measuring of the Education Services can not be carried outas describes in clause 8.2.3. [ Monitoring & Measurement in

the processes ].

The validation of Learning Processes should include :

D & D Validation result of Curricula or syllabus

Equipment approval & Teachers qualifications

Course Note and Examination papers

Records Data and

Revalidation frequency


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7.5.3. Identification & Traceability in the E.O

Identification and Traceability of relevant information

should include, as necessary :

Curricula, Course, Content unit codes

Student Identification Records

Learner Group Schedules

Text Books/ Notes

Laboratories Equipment and

Research Contract

The on going monitoring and performance status of

Students/ Groups should be identification and recorded.


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7.5.4. Customer Property in the E.O

In the Educational Organization property provided byCustomers/ Students is that provided at the moment ofadmission for Registration or Registration renewal purposesand during the service provision.

Among other documents, there are :

Documents given by Students such as :- Certificate, Diplomas of previous Scholar level,

- Personal ID Documents [ Birth Certificate, ID card ]

- Other similar ones.

Intellectual property agreements

Medical Exams, Studies or Certificates of the Students Exams, Test or Paperwork performed by the Students

Final works, Prototypes Developed and Other


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Applications, Records or Documents given by the

Student for his registration or Registration renewal. Records and Documents of the Students Academic

history.

Student/ Customer owned equipment and

Facilities for courses provided at the Customers

premises.

Customer property include items such as :

Textbooks, Workbooks

Case Studies, Special Education provisions

Computer, Software, Art Supplies or

Facilities by Companies that purchase instruction for

employees


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As appropriate, Standards and Specifications may be

established for supplied materials to ensure suitability foruse in instruction.


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7.5.5. Preservation of Product in the E.O

The Educational Organization should consider preservingAcademic documents such as :

Syllabus

Curricula and,

Printed or Electronic Materials [ Documents,

Course Notes, Magnetic or Optical Disks,

Computer Programs, Files, etc]

Supplies for Education and/ or Training processes could

also be include, example :

Chemical for Laboratories,

Raw or processed materials for pilot Plants Limited Shift-live products for Teaching purposes or

Research and Development work


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7.5.5. Preservation of Product in the E.O

There may be some limited application of this element in

The ISO 9001:2000 which include : The methods of delivery

How material should be presented to the Student

Equipment that needs to be available [e.g. Video Tape]

For resident Student they may also be services, thatshould be provided such as :

Health

Counseling

Personal Safety

Lodgings

Food Services

Etc.


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7.6. Control of M & M devices in the E.O

To ensure that measurement capability is consistent with the

measurement requirements, Measurement system should beValidated for their Reliability & Utility.

Monitoring & Measurement, should be carried out during

instruction to assurance conformity with the Instruction Plan.

This may include : Student Performance profiles

Assessments of Personnel records

Written Course Assessment

Observations which note whether instruction are followingthe Plan and,

Final Examinations


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8. MEASUREMENT, ANALYSIS and


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IMPROVEMENT

8.1. General Guidance in the E.O.

8.2. Monitoring and Measurement

8.2.1. Customer Satisfaction in the E.O

8.2.2. Internal Audit in the E.O

8.2.3. M & M of Process in the E.O8.2.4. M & M of Product in the E.O

8.3. Control of Nonconforming Product in the

Educational Organization.

8. MEASUREMENT, ANALYSIS and

IMPROVEMENT


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IMPROVEMENT

8.4. Analysis of Data in the E.O.

8.5. Improvement.

8.5.1. Continual Improvement in the E.O

8.5.2. Corrective Action in the E.O

8.5.3. Preventive Action in the E.O

8 1 G l G id i th E O


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8.1. General Guidance in the E.O

The E.O should establish a process for correcting theappropriate information, including :

The identification of information sources Data should beused to ensure the effectiveness of the Teaching/ LearningProcess.

Example :

Include control Graphs Histogram

Pareto Charts

Satisfaction Survey of Customer and

Other Identified Interested Parties

Teaching Methods

Organization Administrative


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8 1 G l G id i th E O


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8.1. General Guidance in the E.O

The measurement process for Education and Supporting

process should be divided into the following steps :

Deciding which measurement will be of value to monitor

Observing and making Qualitative and/ or Quantitativemeasures and

Correcting information into knowledge

8 2 1 Customer Satisfaction in the E O


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8.2.1. Customer Satisfaction in the E.O

The E.O should have reliable methods for Monitoring andMeasuring Customer Satisfaction, Trend indicator of

Customer Satisfaction should be Documented andSupported by Objective evidence.

The Organization should communicate the result ofCustomer Satisfaction at appropriate frequencies to

Interested Parties. Example of Monitoring and Measurement of Customer

Satisfaction include timely answer to complaints,Satisfaction Survey regarding the courtesy of administrativeand Teaching Staff

8 2 2 Internal Audit in the E O


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The E.O should carry out Internal Audit considering aspectrelated to Educational Product, Accreditation and

Certification failures in the Teaching/ Learning Process, theeffectiveness of Teaching methods, Educational Processand Performance of the QMS

The Organization should document the final report of the

Internal Audit.

Example : of aspects to be evaluated are :

Verifying that the Procedures for achievement of

Educational Objectives have been fully implemented.

Verifying that QMS Requirements have been achieved. Verifying that Sufficient Resources have been provided to

achieve Quality Objectives

8 2 2 Internal Audit in the E O


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Quality Records as stated in the QMS

Activities of the Organization Personnel that affect Qualityand

Ensuring that ISO 9001 Requirements are known,implemented and maintained

Note :See ISO 19011 : 2002

8 2 3 M & M of Process in the E O


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8.2.3. M & M of Process in the E.O

The E.O should Measure & Monitor the Process used to Manage

and Deliver the Educational Products.

Measurement should be done at appropriate periods.

Example of the Process that should be monitored include, but

are not limited to :

Administration of Enrolments and Assessments Records Management, and

Educational Programmes

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8.2.3. M & M of Process in the E.O

The E.O should document methods used in order to measure

the Process.

Example of methods include :

Comparative analysis

Statistical Methods

Cycle Time, etc.

8 2 4 M & M of Product in the E O


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8.2.4. M & M of Product in the E.O

The E.O should establish and use methods for monitoringEducational Product outcomes in order to maintain

established Educational Process.

For All types of Education, Specific Evaluation Process, suchas Assessments, Test or Examinations, should be used tomeasure the progress toward fulfilling the CurriculumRequirements.

A range of measures from Observation of performance to afull set of examinations may be used.

The result of this evaluation processes should be recorded

and used to demonstrate that the Educational Productsachieved the Planned Objectives.

8.3. Control of Nonconforming Product

in the Educational Organization


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Areas in which Nonconforming can may be found

include, but are not limited to : Training Plan

Teaching Staff and

Student Performance,

Materials and

Services provided for Educational Organization

Where a Nonconformity exist, involving Student participation

in the Educational Process.

8.3. Control of Nonconforming Product



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Student may be, where permitted :

Provided with additional training and permitted to be re-assessed

To continue in the Educational Training programme inaccordance to defined procedures and

Transferred to another study programme

Nonconformity Product may include :

Educational Programmes

Training Plan

Support Materials or Tools

Waiver for Special Programs should be recorded and reviewed

annually.

8.4. Analysis of Data in the E.O


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The E.O should collect data for analysis of Performing in

relation to the Requirements of the QMS and EducationalProcess.

Data should be collected from :

Management Review

Teaching and Administrative, also Students [ eg.Competence ]

Product Requirements Review

Educational Program & Training plan Design & Development

Performance & Educational Products Supplier Evaluation



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Data should be collected from :

Customer and other identification Interested PartySatisfaction Surveys.

Monitoring & Measurement at the beginning, during and atthe end of the Process.

Product Identification

Customers Good and Properties

Performance & Educational Products

Verification & Validation of Methods used for M & M and

Nonconforming Product



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The E.O should analyse collected data and information making

use of, but not limited to the accepted methods of analysis

and solution of procedures, such as :

Process Conceptual Diagram

Process Diagrams

Flowcharts

Statistical Control Graphs

Pareto Diagram

Cause and Effect Diagram

Output from Internal Audit and

FMEAOnce the analysis is done, in should be used to support a

Continual Improvement through a Corrective and Preventive

Action


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8.5.1. Continual Improvement in the E.O


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p

The improvement process should address :

Customer and other identified Interest Parties Complaints & comment,

Output of Quality Audits,

Retention and

Success Rates



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The E.O should improvement Corrective Actions that are

identified from the cause analysis of non conformities andimprovement opportunities.

Conformities occurring during performance of Educational

process, such as :

Nonconforming Educational Product Non achievement of Educational Objectives

Deviation of Educational Programmes and Plans for the

Training of personnel.

Output Data from Design Review, Verification, Validationand Modification of Educational Product Design &

Development.



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High rate of Drop Out

Customer and Other Identified Interested Party Complaints Out put from Audits and

Nonconformities, Identified in Monitoring & Measurement of

Educational Process and Product.

These Corrective Action should be established and be

appropriate for eliminating the causes of Nonconformities

identified by performed analysis and identified level of risk

Corrective Action should be recorded to ensure their

implementation.



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There should be a Monitoring Procedures for Corrective Action

Including analysis related to root cause, to ensure theireffectiveness in order to avoid the recurrence of the

Nonconformity.

Evaluation should be designed to identified level of risk.Corrective Action should be recorded to ensure their

Implementation.



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These should be a Monitoring Procedures for Corrective

Actions, including analysis related to root causes to ensuretheir effectiveness in order to avoid the recurrence of the

Nonconformity.

Evaluation should be designed to identify root causes beforeCorrective Action is taken



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The E.O should implement Preventive Action that result from

the cause analysis of potential nonconformities of the QMSAnd Educational process data used include :

Information coming from trends, indicator of Teaching and

administrative personnel performance

Achievement of Quality Objectives Cost analysis related to achievement of Quality Objectives

Satisfaction survey from customer & other identified

interest parties and

Outputs from audit & Management Review



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The Preventive Action should be recorded to ensure their

Implementation.

Action resulting from the Preventive Action process should be

documented and communicated to the appropriate areas of

the Organization.

The Learning resulting from the Preventive Action and

Communicated to the whole Organization


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WQA IWA2 Requirements

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