Working-with-Difficult-Families
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Transcript of Working-with-Difficult-Families
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Dealing with Difficult Families
“I know this is hard on you, but can
you let me do my job?”
Empathy and boundary setting
with difficult families.
Stephanie Erickson, MSW, PSW, LCSW
© 2011 Erickson Resource Group www.ericksonresource.com
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www.ericksonresource.com © 2011 Erickson Resource Group
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PRESENTATION OVERVIEW
E M P L O Y E E A N D FA M I LY R E S P O N S I B I L I T I E S1
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R E L AT I O N S H I P P I T FA L L S , B A R R I E R S , I N F L U E N C E S
U N D E R S TA N D I N G T H E FA M I LY ’ S J O U R N E Y: I L L N E S S ,
G R I E F, A N D P S Y C H O L O G I C A L P R O C E S S E S
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M E R G I N G O F P R O F E S S I O N A L A N D FA M I LY E X P E C TAT I O N S
C O M M U N I C AT I O N A N D R E L AT I O N S H I P B U I L D I N G
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© 2011 Erickson Resource Group
Understand the families of your patients. This is not a “just another
day” experience for them.
TAKE HOME MESSAGE…
www.ericksonresource.com
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© 2011 Erickson Resource Group
Be purposeful with your interactions and planning process. Remember
that you are not alone.
TAKE HOME MESSAGE…
www.ericksonresource.com
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© 2011 Erickson Resource Group
Professional boundaries combined with empathy and purposeful care
planning provides your patients with quality care, and improves the work
environment for your care team.
TAKE HOME MESSAGE…
www.ericksonresource.com
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www.ericksonresource.com © 2011 Erickson Resource Group