Working together to deliver results Tony Wilson Policy Director Centre for Economic and Social...
Transcript of Working together to deliver results Tony Wilson Policy Director Centre for Economic and Social...
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Working together to deliver results
Tony WilsonPolicy Director
Centre for Economic and Social Inclusion
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Context
Changing marketplace:• From eight lead contractors to three• At least as many sub-contractors under the bonnet...• And could be more: Leads will need to offer support
for longer, to wider range of people, across NI
Changing contracts:• Greater focus on performance/ financial/ risk
management
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Implications...
• Different relationship between DEL and leads; leads and subs – the vertical links
• Different relationships between providers?Horizontal links. In particular:
• More scope for testing, learning, adapting?
• New ways of working – technical needs
• Provider voice?
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Joining up horizontally...
By geography – e.g.:• City Strategy Pathfinders (2005-2010):
• Clear local strategy/ planning/ leadership• Facilitated networks• ... of course relied on some funding
By specialism – e.g.:• ERSA sub-groups:
• Virtual and real networks• Self-organised by industry... of course member benefit
• Sponsored networks, e,g. NEON (2009-11):• Virtual and real, funded by Government
And cutting across these, events like today’s
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Test, learn, adapt – more effective
• We know broadly what works...
• ... And you will know as well/ better than me
• Loads of UK research, even more internationally – via OECD, IZA, World Bank, others
• At least: how best to use, share, learn from what we think we know so far?
• At most: can we aspire to sharing learning across Steps 2 Success..? Possibly not at first...
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Technical/ professional needs – more effecientGreat 2008 report by “Third Sector Task Force”:
• Providers need professional expertise in:• Contract negotiation• Managing financial risk• New performance management systems
• Providers need to work together and share expertise
• Proposed specialist mentors, common standards
What scope, lessons can learn for NI?
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Provider voice – more powerful
• ERSA – and equivalents in US, Australia
• “T2 Connect”
• Sub-contractors’ forum (to come)
Feasibility study recommended Code of Conduct, some standardisation of terms.
• But how ensure strong voice?
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An example from Steps to Work
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Springvale Learning
Partnership Working
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Springvale Learning
1992- 2012
First Community Employment and Training Facility
Delivering
Employment Related Services
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Springvale Learning
Partnering:Local Community OrganisationsVoluntary Specialist GroupsPrivate ProvidersEmployersPublic Sector Bodies
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Models of Managing Supply Chain
1. Lead Contractor of Consortium 33 members
2. Lead Contractor of Supply Chain 20 members
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Contract Delivery
Selection of Providers to achieve
Contract AimsContract TargetsContract Supply
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Contract Delivery
“The strategic leadership provided by Springvale as Lead Contractor of the West
Belfast contract area is very good”
ETI Inspection 2009
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Management of Supply Chain
Subcontractors:Expectations Clear Service level ContractProvision and volumeQuality Assurance
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Management of Supply Chain
Subcontractors:Communication Subcontractors Monthly MeetingsOne to one Subcontractor meetings
“There is effective communication and outstanding relationships between the Lead Contractor and the sub-
contractors. “ ETI Inspection 2011
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Management of Supply Chain
Subcontractors:Administration SystemFinancial SystemSharing up to date informationPerformance data
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Management of Supply Chain
Subcontractors:Good practice forums
AssessmentPolicies and ProceduresDelivery techniquesJobsearch materialsSelf Evaluation Training
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Springvale Learning
Comments /Questions