Working at Moneypenny · 2020. 8. 4. · clients, their customers and our team What you will be...

Are you sitting comfortably? Then let’s begin: Moneypenny handles calls on behalf of

businesses, removing the unwelcome answering machine or unreliable mobile

connection by providing that all-important human contact for customers.

Small businesses, (which perhaps don’t have the budget or inclination to employ an

in-house receptionist) have the freedom to carry out their daily business without

worrying about looking after the phone.

Larger companies use us to support or replace their traditional telephone reception

set-up – this means they don’t have the HR headache of organising cover for the

phones; so they can get on with what they do best, and be confident that every call is

being handled superbly.

Because we recruit fantastic people

who love working together and with

us to ensure that our clients get an unprecedented

level of care and service. The result? A business that

is growing fast and that offers a host of new and

exciting opportunities for the right people.

Why are we the best?

• Brilliantly handling calls for our clients

• Promptly and efficiently taking and relaying messages to clients

• Working with our clients to ensure we are looking after their calls as efficiently and effectively as possible

• Handling queries and requests for information from our clients’ customers

• Working with your team to keep clients smiling

• Occasionally sourcing information for clients e.g. train schedules or quotes

• Generally smiling, being extra friendly, helpful and positive in all dealings with clients, their customers and our team

What you will be doing...

Paula, Moneypenny Receptionist .

Melissa, Moneypenny Receptionist .

As one of our super-duper PAs or receptionists you will be a vital

cog in the Moneypenny machine. Not only will you represent

Moneypenny to our clients, you will be representing those

clients too. In return for your commitment, time and energy

we will give you a competitive salary, full training, a fun and

über friendly working environment, an important role within

our growing team, and good prospects for promotion as the

company expands (and expanding we are!).

Your PA/Receptionist role:

What does Moneypenny do?

Working at Moneypenny

Welcome to Moneypenny 1

How does Moneypenny offer this service?To give you a clearer picture of what we do, here’s a little scenario:

Let’s pretend he’s called John.

The background

John’s client calls. Using some clever

technology, the call is redirected to Sian, who

answers the call in John’s company name.

What happens next?

Depending on John’s instructions, Sian can

deal with the call herself, put the call through to

John or take a message, which is forwarded via

text or email.

Every call captured

John’s Moneypenny PA is Sian. She understands John’s

business, recognises his regular callers and knows how he wants his calls handled.

The clever bit!

Sian has access to comprehensive information

about John and his company, (e.g. the office address andnames of key personnel).

Sian uses this informationto handle thecall superbly.

John is happy because heknows Sian captures

every call just as if she is based in his office.

It all starts with a client...

What we need from you:Team player

Attention to detail

Confidence with computers, in particular experience with Microsoft Office

And a sense of humour always helps

It goes without saying... confident telephone manner

Here’s Sian

Commonsense and lots of it!


Excellent speaking voice

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Week 1 11.28am - 8.02pm 11.28am - 8.02pm 11.28am - 8.02pm 11.28am - 8.02pm 11.28am - 8.02pm

Week 2

8.58am - 5.32pm 8.58am - 5.32pm 8.58am - 5.32pm 8.58am - 5.32pm 9pm - 5pm

Week 3 9.28am - 6.02pm 9.28am - 6.02pm 9.28am - 6.02pm 9.28am - 6.02pm 10am - 4pm




Hours of work:Working at Moneypenny means committing to working different rotas throughout the year. Therefore you need to be flexible and able to

work the odd weekend and bank holiday. We promise that you will have your rota well in advance so that you can make plans at home

to make the most of your time.

Here’s an example of one of our rotas to give you an idea of our requirements:

Bit of shopping, perhaps?

Coffee and catch up

Movie night?

Do the weekly shop

Weekend away?

zz zLazy Sunday?

Brunch with friends

Seaside stroll

Date night Pub lunch

Familyday out?

Bit of shopping, perhaps?

Familyday out?


Things to know:

• Starting salary will be £16,000 p.a.

• 25 days’ annual holiday

• 8 public holidays off (rota permitting; time off in lieu or overtime available if you are scheduled to work these days)

• 3 paid sick days per holiday year

• 6 month probationary period

• Wellness Bonus - cumulative cash sum every 6 months for staying well

Moneypenny, Western Gateway, Wrexham LL13 7ZB

LIFEASSURANCE

Starting salary of

£16,000(full-time) paid into your bank account on the last

working day of each month

SubsidisedLUNCHES

From birthday cake to the availability of an interest-free loan

and a health care cash plan, Moneypenny is all about giving

back to its dedicated and loyal staff.

Staff benefits...

CASHBONUS

for every6 months

absence-free

25 DAYS’ ANNUAL HOLIDAY

INTEREST-FREE STAFF LOAN up to £2,000(after 12 months’ employment)

FELLOWSHIP

AWARDS

CHESTER RACES

LOTSOF

CAKE

ON-SITEPUB

GREAT PARTIES& TEAM EVENTS

CHILDCAREVOUCHERS

15% off your childcare bill at Saplings

Children’s Nursery

HEALTH CARE CASH PLAN

FREE EYE TEST

plus 10% discount onany frames or lenses

purchased fromSchwarz Opticians

in Wrexham


The main Moneypenny number, in use 24/7, is 01978 367400.

Working at Moneypenny · 2020. 8. 4. · clients, their customers and our team What you will be...

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