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COPYRIGHT 2011, 2012(rev.). The Work Readiness Competency Guide is copyrighted and is available for use by the organizations listed above. Other organizations are invited to use the guide for its intended purpose. The contents should not be altered without prior permission from Greenville Works.
Work Readiness Competency Guide
Greenville, South Carolina 2011 (revised 2012)
This guide was developed in collaboration with the following organizations: AARP Foundation WorkSearch
Goodwill Industries of the Upstate / Midlands
Greenville Chamber
Greenville County Library System
Greenville/Pickens Department of Social Services
Greenville Society for Human Resource Management
Greenville Literacy Association
Greenville Technical College
Greenville County Workforce Development
Greenville County Schools Lifelong Learning
Greenville Works
SHARE, Inc.
Greenville Department of Mental Health
SC Vocational Rehabilitation
Triune Mercy Center
United Ministries
United Way of Greenville County
PO BOX 5616, Mail Stop 5011 864-250-6715
www.greenvilleworks.com
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Table of Contents
I. Preface ................................................................................................................. 4
II. Introduction ......................................................................................................... 5
III. Work Readiness Competencies Diagram ................................................................ 6
IV. Reinforcing Personal Effectiveness throughout Interactions with Participants ....... 7
V. How to Use This Guide .......................................................................................... 8
Work Readiness Competency Chart
VI. Employment Search .............................................................................................. 9
A. Communication Skills (Requesting & Receiving Assistance) ........................... 10
B. Career Interest & Skills .................................................................................... 10
C. Job Applications .............................................................................................. 10
D. Resumes .......................................................................................................... 11
E. Job Search Letters ........................................................................................... 11
F. Networking ...................................................................................................... 11
G. Etiquette / Appearance ................................................................................... 12
H. Interviewing .................................................................................................... 12
I. Negotiating / Accepting Employment ............................................................. 13
J. Online Job Search ............................................................................................ 13
VII. Basic Academic & Computer Skills ....................................................................... 14
A. Applied Mathematics ...................................................................................... 15
B. Locating Information ...................................................................................... 15
C. Reading for Information .................................................................................. 15
D. Writing ............................................................................................................ 16
E. English Language ............................................................................................ 17
F. Computer Literacy ........................................................................................... 17
VIII. Employment Barriers ......................................................................................... 19
A. Criminal Background ....................................................................................... 20
B. Health – Physical, Mental, Personal Hygiene ................................................. 21
C. Housing, Bills, Food, Clothing .......................................................................... 21
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D. Domestic Abuse ............................................................................................... 22
E. Substance Abuse ............................................................................................. 22
F. Transportation ................................................................................................ 23
G. Childcare ......................................................................................................... 23
H. Child Support ................................................................................................... 24
I. Age-related Issues ........................................................................................... 24
J. Long-term Unemployment .............................................................................. 24
K. Licensing Exams .............................................................................................. 25
IX. Self Management / Life Management ................................................................. 26
A. Financial Management ................................................................................... 27
B. Conflict Management / Stress Management ................................................. 28
C. Time Management .......................................................................................... 28
D. Family / Parenting ........................................................................................... 29
E. Self-Esteem ...................................................................................................... 29
X. Personal Effectiveness .......................................................................................... 30
A. Dependability & Reliability .............................................................................. 31
B. Initiative .......................................................................................................... 31
C. Integrity ........................................................................................................... 32
D. Professionalism ............................................................................................... 32
E. Interpersonal Skills .......................................................................................... 32
F. Adaptability & Flexibility ................................................................................. 32
G. Planning & Organizing .................................................................................... 33
H. Critical Thinking & Problem Solving ................................................................ 33
I. Willingness to Learn / Lifelong Learning ......................................................... 33
XI. Worksheets
A. Organizational Evaluation .............................................................................. 34
B. Participant Self Assessment ............................................................................ 35
C. Participant Take-away Recommendations – Give to Participant ................... 36
D. Workforce Professional Case Notes ................................................................ 38
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I. Preface
The Work Readiness Guide was created by multiple organizations in and around Greenville County, South Carolina that have a strong interest in the subject of work readiness. Many of these organizations have decades of experience assisting job seekers in preparing for productive employment. Others represent employers’ knowledge regarding skills and behaviors needed in the workplace. Despite these organizations’ collective wealth of knowledge on various aspects of work readiness, there existed no common, shared understanding of its components tailored to the area’s employment environment. By coming together to create this guide, participating organizations fostered dialogue around work readiness and gained a more thorough understanding of its components. The resulting guide represents a core set of work readiness competencies. We hope organizations that use this guide find that it helps their staff view work readiness from a deeper, more complete perspective, and that it increases their levels of service when working with participants (including clients, trainees, employees, etc.). Ultimately, our goal was to develop a practical tool to help bridge the gap between the work readiness needs of employers and the work readiness skills of participants. Specifically, organizations may use this guide to:
1) Introduce and/or reinforce the many components of work readiness with case managers, career coaches, employment service staff, human resource staff, training / instructional staff, and other career development and workforce development staff.
2) Compare one’s own organizational work readiness program offerings to the components listed in the guide. Organizations may decide to adjust their program offerings as a result.
3) As a checklist when working with participants to ensure a variety of work readiness components are discussed, addressed, and/or achieved in a time frame that is consistent with participant needs.
4) Make referrals and partnerships with other organizations that can assist participants with one or more work readiness component. For a list of organizations, call 2-1-1 or go to www.unitedwaygc.org/get_help.php to access their Community Resource Guide.
This guide is intended for the above uses only and is not intended for use as a participant selection tool for training programs, employment programs, or any other program or hiring decision. Competencies listed in the guide may or may not apply to all participants and should be considered based on individual participants’ needs, which may shift over time. Much expertise, dedication and collaborative spirit was contributed to the development of this guide. Thank you to all participating organizations for their collective efforts. We welcome changes and suggestions to this guide by contacting [email protected].
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II. Introduction
In February, 2011, Greenville Works invited professional leaders from the education, workforce
development, and employer community to assemble and/or provide input on a core set of work
readiness competencies. Together, representatives from 17 organizations agreed to:
1) Identify the core set of work readiness competencies that are critical to the Greenville, South Carolina community;
2) Identify indicators of successful attainment of these competencies;
3) Assemble a list of local organizations that provide training in these competencies*;
4) Receive employer input and adapt the competencies accordingly; and
5) Make the work readiness competencies available in a guide format to workforce and training professionals, employers, and volunteers from public, private, non-profit, faith-based, and volunteer organizations.
The group used a previous version of the Work Readiness Diagram found on page 6 as a foundation for discussion. After eight months of work, this process was completed in September, 2011. The Work Readiness Competency Guide is the result.
* During the course of guide development, the contributors felt that creation of a comprehensive list of service-providing organizations would duplicate the efforts of the United Way of Greenville County’s Community Resource Guide and 2-1-1 telephone referral service. The Community Resource Guide is an extensive, up-to-date listing of organizations that provide a wide variety of types of assistance to the South Carolina community. The Community Resource Guide is accessible online and as a PDF file at www.unitedwaygc.org/get_help.php. An Spanish language version of the Community Resource Guide is also available at this site. For referrals over the telephone, simply dial 2-1-1.
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III. Work Readiness Competencies Diagram
Workplace
Technical Skills
Workplace
Non-technical
Skills
Personal
Effectiveness
Skills
Self Management/
Life Management
Basic Academic -
To 8th Grade
Computer Skills
Basic Academic -
GED Preparation
Employment
Barriers
Hard
Skills
Employment
Search Skills
Basic Skills
Workplace Related Skills
Soft
Skills
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IV. Reinforcing Personal Effectiveness and Workplace Non-technical Skills throughout Interactions with Participants
Most employers look for a mix of education, training, technical skills, and experience in
applicants during the hiring process. While most employers agree that the “hard skills”
mentioned above are fundamental to an employee’s ability to perform well on the job,
personal effectiveness skills or “soft skills” are also critical components of work readiness.
Inappropriate attire, an unprofessional choice of words, negative body language, or poor cell
phone etiquette in an interview can prevent a candidate with a top-notch resume and career
credentials from being hired. In the same way, failure to create a back-up plan for unexpected
transportation or childcare problems, an inability to deal professionally with coworkers, or a
lack of initiative in the workplace can cause an otherwise skillful employee to lose his/her job.
The personal effectiveness skills identified in this guide are as follows:
Dependability & Reliability
Initiative
Integrity
Professionalism
Interpersonal Skills
Adaptability & Flexibility
Planning & Organization
Critical Thinking & Problem Solving
Willingness to Learn, Lifelong Learning
Personal effectiveness skills often overlap with other work readiness competencies. For
example, it is impossible for a job applicant to indicate that he/she can meet and maintain
certain standards of etiquette and appearance without displaying professionalism. In addition,
one cannot arrange for childcare and then arrive on-time for an interview without using
planning and organization skills. Individuals begin to learn and develop personal effectiveness
skills at an early age. Several factors such as home life, quality of formal and informal
education, activities, and interactions with others impact each individual’s mastery of personal
effectiveness skills. While many job seekers understand these skills and use them during the
job search process and on the job after hire, others experience deficits in applying personal
effectiveness skills in their work and home lives.
Workforce professionals and volunteers seek to reinforce the necessity and value of personal
effectiveness skills when assisting participants with job search and retention activities. Yet,
these skills are not easily taught or absorbed in a few meetings or workshops. Individuals must
be motivated to change their own approach to personal effectiveness skills and willing to invest
in the personal development, time, and effort required. By becoming familiar with the personal
effectiveness skills employers value, workforce professionals and volunteers can do much to
guide and support individuals as they work to increase their skill levels over the long-term.
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V. How to Use This Guide
Competencies, Outcomes and Indicators
The term competency is used to describe sets of skills, knowledge, and behaviors that constitute work readiness. In this guide, work readiness competencies are grouped together into broad categories such as Employment Search Competencies, Basic Academic & Computer Skills Competencies, Employment Barriers, and Self Management / Life Management Competencies. Each broad category is further divided into a set of specific competencies. Outcomes are listed under each specific competency to illustrate its application. Ideally, participants achieve outcomes as a means to build upon their skill in each corresponding competency. Indicators serve as evidence that the outcome has been achieved. The indicators listed in this guide are merely suggestions and are not meant to be all-inclusive. Indicators may differ per customer or per organization. Space was created for staff to include other possible indicators. Personal Effectiveness Skills The far right column displays the Personal Effectiveness Skills (commonly referred to as Soft Skills) that may be applied by participants as they strive to achieve each outcome. Personal Effectiveness Skills are abbreviated as follows:
- Dependability, Reliability (Dependability)
- Initiative (Initiative)
- Integrity (Integrity)
- Professionalism (Professional)
- Interpersonal Skills (Interpersonal)
- Adaptability, Flexibility (Adapt/Flex)
- Planning, Organization (Planning/Org)
- Critical Thinking, Problem Solving (Critical
Thinking)
- Willing to Learn, Lifelong Learning (LL Learning)
To Use This Guide: Read through the guide. After reviewing its contents, turn to page 10. Use the check boxes shown in the far left column to indicate: 1) Whether your organization prepares participants for the listed outcomes and competencies.
a. If yes, add other indicators that demonstrate participant progress. b. If no, consider potential referrals to other organizations that address those
outcomes and competencies. 2) Whether each individual participant is progressing in work readiness competencies through
outcome achievement. When working with individual participants, reinforce areas of accomplishment and focus efforts on areas that need improvement. Make appropriate referrals to assist participants in addressing the full set of work readiness competencies.
3) Use the Worksheets (pgs. 33-39) to enhance your use of this guide.
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Work Readiness Competency Chart
VI. Employment Search Competencies ........... 9 A. Communication Skills (Requesting & Receiving Assistance) .. 10
B. Career Interest & Skills .................................................... 10
C. Job Applications .............................................................. 10
D. Resumes .......................................................................... 11
E. Job Search Letters ........................................................... 11
F. Networking ..................................................................... 11
G. Etiquette / Appearance ................................................... 12
H. Interviewing .................................................................... 12
I. Negotiating / Accepting Employment ............................. 13
J. Online Job Search ............................................................ 13
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VI. Employment Search Competencies
Competency A: Communication Skills (Requesting & Receiving Assistance)
Outcome 1: Customer requests assistance
Possible Outcome 1 Indicators: 1. Number of inquiries 2. Completed intake form 3. _______________________________ 4. _______________________________
Personal Eff. Initiative LL Learning Critical Thinking
Outcome 2: Customer follows through appropriately
Possible Outcome 2 Indicators: 1. Number of repeat appointments 2. ______________________________ 3. ______________________________
Personal Eff. Dependability Initiative Planning/Org
Competency B: Career Interest & Skills
Outcome 1: Realistic understanding of skills, interests, and potential career pathways
Possible Outcome 1 Indicators: 1. Completed career interest inventory 2. Completed existing skills / transferable skills assessment 3. Completed individual career plan with daily schedule of job search activities, daily goals 4. Visits / reads industry and career information research websites 5. Number of companies researched 6. Number of education or training providers researched 7. Researched apprenticeship, on-the-job training, company sponsored training options 8. _____________________________________ 9. _____________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Competency C: Job Applications
Outcome 1: Effectively uses hard-copy and electronic application process (understands how to answer questions, online formats, kiosks, finding online applications, copying/pasting into online forms, etc.)
Possible Outcome 1 Indicators: 1. Completed good quality hard-copy job application form 2. Completed electronic job application(s) 3. _______________________________ 4. _______________________________
Personal Eff. Initiative Professional LL Learning
Outcome 2: Understand appropriate follow up after submitting job application (hard-copy or online)
Possible Outcome 2 Indicators: 1. Wrote / sent thank you note 2. Follow up phone conversation, email, etc. 3. job search activity checklist 4. _______________________________ 5. _______________________________
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Competency D: Resumes
Outcome 1: Effectively develops / uses hard-copy and electronic resumes
Possible Outcome 1 Indicators: 1. Completed good quality hard-copy job specific resume(s) 2. Resume reviewed by knowledgeable source 3. _______________________________ 4. _______________________________
Personal Eff. Initiative Professional LL Learning
Outcome 2: Ability to properly ask for references / letters of recommendation
Possible Outcome 2 Indicators: 1. Three references with contact information written down 2. _______________________________ 3. _______________________________
Personal Eff. Professional Interpersonal Planning/Org
Competency E: Job Search Letters
Outcome 1: Effectively develops / uses job search letters
Possible Outcome 1 Indicators: 1. Completed hard-copy job specific cover letter(s) 2. Completed electronic self-introduction paragraph to email with resume 3. Completed thank you note (hard-copy and electronic) 4. Receipt of Reference letter(s) 5. _____________________________________ 6. _____________________________________
Personal Eff. Initiative Professional LL Learning
Competency F: Networking
Outcome 1: Understands value of networking and applies networking methods in job search
Possible Outcome 1 Indicators: 1. Contact list of personal network; records
networking activity 2. Records networking outreach, activity,
follow up on daily job search schedule 3. Number of informational interviews 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Professional Interpersonal Planning/Org
Competency G: Etiquette / Appearance
Outcome 1: Understands personal responsibility for self-marketing
Possible Outcome 1 Indicators: 1. Observation by job coach/case manager/staff 2. _____________________________________ 3. _____________________________________
Personal Eff. Dependability Initiative
Outcome 2: Displays courtesy for others / good manners / common sense
Possible Outcome 2 Indicators: 1. Observation by job coach/case manager/staff 2. _____________________________________ 3. _____________________________________
Personal Eff. Professional Interpersonal
Outcome 3: Adapts to and maintains employer standards of dress, grooming, accessories (including tattoos,
Possible Outcome 3 Indicators: 1. Personal appearance is appropriate for appointments 2. Personal appearance is appropriate for job
Personal Eff. Dependability Professional Adapt/Flex
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piercings, cologne, etc.) prior to employment and once employed
interview 3. _____________________________________ 4. _____________________________________
Outcome 4: Maintains professional electronic appearance (Social Media, Voice Mail, Email Address, etc.)
Possible Outcome 4 Indicators: 1. Professional voice mail message and on-
hold music 2. Professional email address 3. Professional presentation of self on social
media 4. ___________________________________ 5. ___________________________________
Personal Eff. Professional Interpersonal
Competency H: Interviewing
Outcome 1: Understands employer expectations of punctuality, voice tone, behavior before/during/after interview
Possible Outcome 1 Indicators: 1. Read interview skills handout, answered follow up questions 2. Attended interview workshop 3. _____________________________________ 4. _____________________________________
Personal Eff. Professional Interpersonal
Outcome 2: Engages in employer research, position research prior to interview
Possible Outcome 2 Indicators: 1. Conducted Internet-based or other research on company 2. Appropriate questions asked during mock interview 3. Appropriate questions prepared for actual interview 4. _____________________________________ 5. _____________________________________
Personal Eff. Initiative Professional Interpersonal Planning/Org
Outcome 3: Familiar with common interview questions; recognizes & responds to behavioral interview questions; prepared to handle illegal or inappropriate questions; prepared to answer questions about potential employment barriers; prepared to ask relevant questions. Familiar with interview types & styles.
Possible Outcome 3 Indicators: 1. Read interview skills handout, answered follow up questions 2. Attended interview workshop 3. Participated in mock interview 4. records interviews on daily job search schedule 5. _____________________________________ 6. _____________________________________
Personal Eff. Dependability Initiative Professional Interpersonal Planning/Org Critical Thinking
Outcome 4: Plans for transportation, directions, arrives at interview 10 to 15 minutes early. Has back-up transportation plan.
Possible Outcome 4 Indicators: 1. Discussed with case manager / counselor, put plan in place 2. _____________________________________ 3. _____________________________________
Personal Eff. Dependability Initiative Planning/Org
Outcome 5: Follows through appropriately (thank you note, assessments, etc.)
Possible Outcome 5 Indicators: 1. Thank you note sent 2. Follow up meetings attended, phone calls made, emails sent, etc. 3. Records follow up activities on daily job
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search schedule 4. _____________________________________ 5. _____________________________________
Competency I: Negotiating / Accepting Employment
Outcome 1: Able to locate salary range for the position / the industry and career advancement pathway
Possible Outcome 1 Indicators: 1. Used resources (Internet salary survey, ONET info, recruiter, etc.) to find salary and career path info 2. Has relevant salary information 3. Has relevant career pathway information 4. _____________________________________ 5. _____________________________________
Personal Eff. Initiative LL Learning Critical Thinking
Outcome 2: Ability to positively negotiate start date, salary
Possible Outcome 2 Indicators: 1. Job offer 2. Job acceptance 3. ___________________________________ 4. ___________________________________
Personal Eff. Professional Interpersonal
Outcome 3: Issues such as transportation, child care addressed prior to start date
Possible Outcome 3 Indicators: 1. Discussed with case manager / counselor,
put plans in place 2. Arrives at appropriate time and ready to
work / stays on the job 3. ___________________________________ 4. ___________________________________
Personal Eff. Dependability Professional Planning/Org Critical Thinking
Competency J: Online Job Search
Outcome 1: Uses appropriate career websites for desired career
Possible Outcome 1 Indicators: 1. Website addresses used 2. Has relevant salary information 3. Has relevant career pathway information 4. _____________________________________ 5. _____________________________________
Personal Eff. Initiative LL Learning Critical Thinking
Outcome 2: Locates employer information / labor market data / career information on the Internet on own
Possible Outcome 2 Indicators: 1. Visits industry and career information research websites 2. Number of companies researched 3. _____________________________________ 4. _____________________________________
Personal Eff. Initiative Critical Thinking
Outcome 3: Competent in applying for jobs online
Possible Outcome 3 Indicators: 1. Inputs resume or job application information into online applications 2. Inputs resume or job application information into appropriate resume banks 3. Balanced use of time conducting online job search and other job search activity; stays on task when online job searching 4. Record of jobs applied for, date, next steps 5. _____________________________________ 6. _____________________________________
Personal Eff. Initiative Professional LL Learning Planning/Org
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Work Readiness Competency Chart
VII. Basic Academic & Computer Skills 14 A. Applied Mathematics ...................................................... 15
B. Locating Information ...................................................... 15
C. Reading for Information ................................................. 15
D. Writing ............................................................................ 16
E. English Language ............................................................ 17
F. Computer Literacy ........................................................... 17
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VII. Basic Academic and Computer Skills
Competency A: Applied Mathematics
Outcome 1: Solves problems that require a single type of mathematics operation (addition, subtraction, multiplication, and division) using whole numbers
Possible Outcome 1 Indicators:
1. WorkKeys score of 3 or higher
2. GED or High School Diploma
3. ___________________________________
4. ___________________________________
Personal Eff. LL Learning Critical Thinking
Outcome 2: Adds or subtracts negative numbers
Possible Outcome 2 Indicators:
1. WorkKeys score of 3 or higher
2. GED or High School Diploma
3. ___________________________________
4. ___________________________________
Personal Eff. LL Learning Critical Thinking
Outcome 3: Changes numbers from one form to another using whole numbers, fractions, decimals, or percentages
Possible Outcome 3 Indicators:
1. WorkKeys score of 3 or higher
2. GED or High School Diploma
3. ___________________________________
4. ___________________________________
Personal Eff. LL Learning Critical Thinking
Outcome 4: Converts simple money, time units (hours to minutes, etc.)
Possible Outcome 4 Indicators:
1. WorkKeys score of 3 or higher
2. GED or High School Diploma
3. ___________________________________
4. ___________________________________
Personal Eff. LL Learning Critical Thinking
Competency B: Locating Information
Outcome 1: Ability to find one or two pieces of information in a graphic
Possible Outcome 1 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ___________________________________ 4. ___________________________________
Personal Eff. LL Learning Critical Thinking
Outcome 2: Ability to fill in one or two pieces of information that are missing from a graphic
Possible Outcome 2 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ___________________________________ 4. ___________________________________
Personal Eff. LL Learning Critical Thinking
Competency C: Reading for Information
Outcome 1: Identifies main ideas and clearly stated details
Possible Outcome 1 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. LL Learning Critical Thinking
Outcome 2: Chooses the correct meaning of a word that is clearly defined in the reading
Possible Outcome 2 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
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Outcome 3: Chooses the correct meaning of common, everyday workplace words
Possible Outcome 3 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. LL Learning Critical Thinking
Outcome 4: Chooses when to perform each step in a short series of steps
Possible Outcome 4 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. LL Learning Critical Thinking
Outcome 5: Applies instructions to a situation that is the same as the one in the reading
Possible Outcome 5 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. LL Learning Critical Thinking
Competency D: Writing
Outcome 1: Messages are clear
Possible Outcome 1 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. LL Learning Planning/Org Critical Thinking
Outcome 2: The majority of the sentences are complete
Possible Outcome 2 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. Professional LL Learning Planning/Org Critical Thinking
Outcome 3: Writing has few mechanical, grammatical, and word usage errors so the message is adequately conveyed. Spelling is generally correct.
Possible Outcome 3 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. Professional LL Learning Planning/Org Critical Thinking
Outcome 4: The language may be more casual than standard business English but never contains slang or is rude
Possible Outcome 4 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. Professional Planning/Org Critical Thinking
Outcome 5: Some organization is evident, but the writing may have inappropriate transitions and/or some information out of logical order
Possible Outcome 5 Indicators: 1. WorkKeys score of 3 or higher 2. GED or High School Diploma 3. ______________________________ 4. ______________________________
Personal Eff. LL Learning Planning/Org Critical Thinking
Competency E: English Language (Low Intermediate ESL: Functional & Workplace Skills)
Outcome 1: Ability to interpret simple directions and schedules, signs and maps
Possible Outcome 1 Indicators: 1. BEST Plus: 4390472 (SPL 4); BEST Literacy:
64-67 2. WorkKeys score of 3 or higher 3. GED or High School Diploma 4. ______________________________
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5. ______________________________
Outcome 2: Ability to fill out simple forms (may need support on documents that are not simplified)
Possible Outcome 2 Indicators: 1. BEST Plus: 4390472 (SPL 4); BEST Literacy:
64-67 2. WorkKeys score of 3 or higher 3. GED or High School Diploma 4. ______________________________ 5. ______________________________
Personal Eff. Critical Thinking
Outcome 3: Can perform routine entry level jobs that involve some written or oral English communication, but in which job tasks can be demonstrated
Possible Outcome 3 Indicators: 1. BEST Plus: 4390472 (SPL 4); BEST Literacy:
64-67 2. WorkKeys score of 3 or higher 3. GED or High School Diploma 4. ______________________________ 5. ______________________________
Personal Eff. Critical Thinking
Competency F: Computer Literacy
Outcome 1: Has ongoing access to a computer with Internet and printer (knows access locations and hours, has transportation)
Possible Outcome 1 Indicators: 1. Observation by job coach/case
manager/staff 2. ___________________________________ 3. ___________________________________
Personal Eff. Initiative LL Learning Planning/Org
Outcome 2: Ability to operate a computer, including turning a variety of units on and off, logging on, using a mouse, using/familiar with keyboard
Possible Outcome 2 Indicators: 1. Observation by job coach/case
manager/staff 2. Completes a basic computer orientation
class 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative LL Learning
Outcome 3: Ability to perform basic word processing, including creating, accessing and maneuvering MS Word or other WP software, and saving and printing documents
Possible Outcome 3 Indicators: 1. Document produced in MS Word or
another word processing software and printed
2. Observation by job coach/case manager/staff
3. Completes a basic word processing class 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative LL Learning
Outcome 4: Uses email for job search or work, including setting up or maintaining a working, professionally named email address, receiving and sending messages in a timely manner, attaching documents and opening attachments
Possible Outcome 4 Indicators: 1. Working email account with professional
email address 2. Sends job coach/case manager/staff email
with attachments in timely manner from personal email account
3. ___________________________________ 4. ___________________________________
Personal Eff. Dependability Initiative Professional LL Learning Interpersonal
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Outcome 5: Demonstrates professional email etiquette, such as proper language and tone, formatting rules, refraining from writing or forwarding inappropriate messages, sending messages too frequently, etc.
Possible Outcome 5 Indicators: 1. Observation of job coach/case
manager/staff email 2. ___________________________________ 3. ___________________________________
Personal Eff. Initiative Professional LL Learning Interpersonal
Outcome 6: Ability to use the Internet for job search, including 1) using search engines and finding websites; 2) navigating within websites; 3) creating usernames and passwords; 4) finding websites; 5) uploading and downloading documents
Possible Outcome 6 Indicators: 1. Observation by job coach/case
manager/staff 2. Completes a basic Internet navigation class 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative LL Learning
NOTES
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Work Readiness Competency Chart
VIII. Employment Barriers ............................ 19 A. Criminal Background ....................................................... 20
B. Health – Physical, Mental, Personal Hygiene .................. 21
C. Housing, Bills, Food, Clothing .......................................... 21
D. Domestic Abuse .............................................................. 22
E. Substance Abuse ............................................................. 22
F. Transportation ................................................................ 23
G. Childcare ......................................................................... 23
H. Child Support .................................................................. 24
I. Age-related Issues ........................................................... 24
J. Long-term Unemployment .............................................. 24
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VIII. Employment Barriers
Competency A: Criminal Backgrounds
Outcome 1: Aware of own background check / criminal record status
Possible Outcome 1 Indicators: 1. SLED check, other background check 2. Review of SLED check with knowledgeable
source (trained case manager, coach, staff, legal aid, solicitor's office, etc.) including nature/gravity of offense(s); time passed since conviction or completion of sentence, relation to nature of job sought)
3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative
Outcome 2: Avoids future criminal offenses / knows the negative impact on employment
Possible Outcome 2 Indicators: 1. Observation by job coach/case
manager/staff 2. Length of time since last offense 3. ___________________________________ 4. ___________________________________
Personal Eff. Dependability Initiative Integrity Professional Planning/Org Critical Thinking
Outcome 3: Pursues disposition (free) and/or expungement process ($) where applicable
Possible Outcome 3 Indicators: 1. Paperwork, fees submitted 2. record expunged per follow up SLED check 3. Personal budget including expungement
expense 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative LL Learning Planning/Org
Outcome 4: Pursues federal bonding incentive and/or work opportunity tax credit incentive. Can explain these incentives to potential employers.
Possible Outcome 4 Indicators: 1. Possession of letter that states person is
eligible for federal bonding program, work opportunity tax credit by employer
2. Individual career plan 3. Interview preparation / mock interview 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Interpersonal Planning/Org
Outcome 5: Can appropriately explain background to potential employer in writing, in person
Possible Outcome 5 Indicators: 1. Completed sample job application with
background question 2. Interview preparation / mock interview
with background questions (nature/gravity of offense, time passed since conviction or completion of sentence, relation to nature of job sought)
3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Professional Interpersonal
Outcome 6: Avoids career paths that explicitly exclude people with similar criminal records
Possible Outcome 6 Indicators: 1. Information sheet listing career that will
not accept employees with similar criminal records
Personal Eff. Planning/Org Critical Thinking
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2. Individual career plan 3. ___________________________________ 4. ___________________________________
Competency B: Health – Physical & Mental, Personal Hygiene
Outcome 1: Understands/considers employer expectations regarding health, fitness within industry of choice
Possible Outcome 1 Indicators: 1. Industry research on job requirements 2. Individual career plan 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative LL Learning Planning/Org Critical Thinking
Outcome 2: Realistically assesses own health, fitness and its impact on employment
Possible Outcome 2 Indicators: 1. Health screening Length of time since last
offense 2. Health & wellness plan 3. Individual career plan 4. ___________________________________ 5. ___________________________________
Personal Eff. Dependability Initiative Planning/Org
Outcome 3: Accesses health care provider (s)
Possible Outcome 3 Indicators: 1. Referral to health provider, including
logistics planning (transportation, time requirements, cost, prescriptions, etc.)record expunged per follow up SLED check
2. Maintains necessary prescriptions 3. Personal budget including anticipated
health expenses 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Outcome 4: Proper hygiene
Possible Outcome 4 Indicators: 1. See Job Search section under Etiquette /
Appearance 2. ___________________________________ 3. ___________________________________
Personal Eff. Dependability Initiative Planning/Org
Competency C: Housing / Bills / Food / Clothing
Outcome 1: Identifies the current crises
Possible Outcome 1 Indicators: 1. Asks for assistance (in person, 211, help
lines, etc.) 2. Verbalizes the current barrier(s) 3. Written record of current barrier(s) 4. __________________________________ 5. __________________________________
Personal Eff. Initiative Interpersonal Planning/Org Critical Thinking
Outcome 2: Accesses support resources for assistance
Possible Outcome 2 Indicators: 1. Referral to proper resource(s) 2. Follows through (keeps referral
appointments, visits resources during proper times, brings proper paperwork, etc.)
3. Receipt of assistance (food stamps, housing assistance, clothing, etc.)
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4. __________________________________ 5. __________________________________
Outcome 3: Anticipates / avoids future crises
Possible Outcome 3 Indicators: 1. Written plan for addressing future
barrier(s) to maintaining stability. Lists assistance resources for potential crises.
2. ___________________________________ 3. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Outcome 4: Stable living conditions
Possible Outcome 4 Indicators: 1. Stable housing, bills, food, clothing 2. Personal budget including these expenses 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Competency D: Domestic Abuse
Outcome 1: Identifies the current crises
Possible Outcome 1 Indicators: 1. Asks for assistance (in person, 211, help
lines, etc.) 2. Verbalizes the current abuse 3. Written record of abuse 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Interpersonal Planning/Org Critical Thinking
Outcome 2: Accesses support resources for assistance
Possible Outcome 2 Indicators: 1. Referral to proper resource(s) 2. Follows through (keeps referral
appointments, visits resources during proper times, brings proper paperwork)
3. Receipt of assistance counseling, support, legal aid, housing, etc.
4. ___________________________________ 5. ___________________________________
Personal Eff. Dependability Initiative Planning/Org Critical Thinking
Outcome 3: Anticipates / avoids future crises
Possible Outcome 3 Indicators: 1. Written plan for addressing / avoiding
future abuse. Lists assistance resources for potential crises.
2. Legal action 3. Career plan 4. Personal budget 5. ___________________________________ 6. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Outcome 4: Stable living conditions
Possible Outcome 4 Indicators: 1. Living conditions without abuse 2. __________________________________ 3. __________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Competency E: Substance Abuse
Outcome 1: Identifies the current crises
Possible Outcome 1 Indicators: 1. Asks for assistance (in person, 211, help
lines, etc.) 2. Verbalizes the current abuse
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3. Written record of abuse 4. ___________________________________ 5. ___________________________________
Critical Thinking
Outcome 2: Accesses support resources for assistance
Possible Outcome 2 Indicators: 1. Referral to proper resource(s) 2. Follows through (keeps appointments,
brings requested documents, follows instructions, etc.)
3. Receipt of assistance counseling, rehabilitation, support, legal aid, housing, etc.
4. ___________________________________ 5. ___________________________________
Personal Eff. Dependability Initiative Planning/Org Critical Thinking
Outcome 3: Anticipates / avoids future crises
Possible Outcome 3 Indicators: 1. Written plan for addressing / avoiding
future abuse. Lists assistance resources for potential crises.
2. Career plan 3. Personal budget 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Outcome 4: Stable living conditions
Possible Outcome 4 Indicators: 1. Living conditions without abuse 2. ___________________________________ 3. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Competency F: Transportation
Outcome 1: Reliable transportation to/from work, including back up arrangements if existing transportation fails
Possible Outcome 1 Indicators: 1. Vehicle insurance, registration 2. Bus route schedule to/from home and work 3. Agreement with ride-share sources 4. Career plan includes transportation plan
and back up (Short term and long term) 5. Personal budget incl. transportation
expenses (gas, repairs, bus fare, ride-share costs, insurance, registration, car loan, etc.)
6. ___________________________________ 7. ___________________________________
Personal Eff. Dependability Initiative Planning/Org Critical Thinking
Competency G: Childcare
Outcome 1: Reliable plan for childcare. Includes back up plan, sick child plan, after school and summer plan.
Possible Outcome 1 Indicators: 1. Career plan that includes a written
childcare plan with: a. A back up plan b. A sick child plan c. A summer/after school plan
2. Personal budget including childcare expenses
3. ___________________________________ 4. ___________________________________
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Outcome 2: Arranges access to childcare and leverages applicable support programs
Possible Outcome 2 Indicators: 1. Childcare payments, ABC vouchers 2. Contact with 211, Child Care Resource &
Referral, DSS, etc. 3. Contact with potential childcare sources 4. Agreement with childcare source(s) 5. Work shift arrangement with spouse,
family, or friend 6. ___________________________________ 7. ___________________________________
Personal Eff. Dependability Initiative Interpersonal Planning/Org Critical Thinking
Competency H: Child Support
Outcome 1: Child support infraction(s) do not appear during background check
Possible Outcome 1 Indicators: 1. SLED check 2. ___________________________________ 3. ___________________________________
Personal Eff. Dependability Integrity
Outcome 2: Assesses personal situation
Possible Outcome 2 Indicators: 1. Personal budget including child support 2. ___________________________________ 3. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Outcome 3: Accesses assistance with childcare
Possible Outcome 3 Indicators: 1. Childcare payments, ABC vouchers 2. Contact with 211, Child Care Resource &
Referral, DSS, etc. 3. Contact with potential childcare sources 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Competency I: Age
Outcome 1: Appropriately handles individual age-related issues
Possible Outcome 1 Indicators: 1. Completed sample job application, resume 2. Interview preparation / mock interview 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Professional LL Learning Planning/Org
Competency J: Long Term Unemployment
Outcome 1: Takes steps to minimize unemployment status
Possible Outcome 1 Indicators: 1. Volunteer, part-time, temporary
employment, self employment 2. Education, training, skill building activities 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative LL Learning Adapt/Flex Planning/Org
Outcome 2: Appropriately handles questions about unemployment status
Possible Outcome 2 Indicators: 1. Interview preparation / mock interview
with unemployment question 2. ___________________________________ 3. ___________________________________
Personal Eff. Initiative Professional Critical Thinking
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Competency K: Licensing Exams
Outcome 1: Knows if career goal requires licensing exam(s).
Possible Outcome 1 Indicators: 1. Career research documents containing
licensing information 2. Licensing exam application form 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Planning/Org
Outcome 2: Knows of any barriers that may prevent him/her from taking exam or receiving license. Prepares to pass licensing exam.
Possible Outcome 2 Indicators: 1. Class registration, class grades, transcripts 2. Criminal background check 3. Payment for licensing exam fees 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking Lifelong Learning
Outcome 3: Schedules licensing exam test time and takes test.
Possible Outcome 3 Indicators: 1. Confirmation notice showing licensing
exam is scheduled with date, time, location 2. Score report or other document showing
licensing exam was taken 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking Professional
Outcome 4: Receives licensing exam results and shares information as appropriate with educators and/or employers.
Possible Outcome 4 Indicators: 1. Score report, certificate, license received 2. License info included on resume, included
in career portfolio / documents 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Planning/Org Professional
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Work Readiness Competency Chart
IX. Self Management / Life Management ..... 26 A. Financial Management ................................................... 27
B. Conflict Management / Stress Management .................. 28
C. Time Management ......................................................... 28
D. Family / Parenting .......................................................... 29
E. Self-Esteem ..................................................................... 29
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IX. Self Management / Life Management
Competency A: Financial Management
Outcome 1: Aware of overall cost of living
Possible Outcome 1 Indicators: 1. Budget plan 2. _________________________________ 3. _________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Outcome 2: Aware of debt
Possible Outcome 2 Indicators: 1. Credit check / credit history 2. Budget plan 3. __________________________________ 4. __________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Outcome 3: Accesses supports / addresses debt
Possible Outcome 3 Indicators: 1. Credit counseling / financial counseling 2. Volunteer Income Tax Assistance (VITA) 3. Budget plan (includes dollar value of any
work supports received) 4. __________________________________ 5. __________________________________
Personal Eff. Initiative LL Learning Planning/Org Critical Thinking
Outcome 4: Plans financially for future
Possible Outcome 4 Indicators: 1. Checking account at bank 2. Savings account, individual development
account (IDA) 3. Education plan for self, family 4. Retirement plan 5. ___________________________________ 6. ___________________________________
Personal Eff. Initiative LL Learning Planning/Org Critical Thinking
Competency B: Conflict Management/Stress Management
Outcome 1: Understands employer expectations
Possible Outcome 1 Indicators: 1. Sample employment handbook 2. Attendance at employer expectation
workshop(s) 3. Verbalizes under 4. ____________________________________ 5. ____________________________________
Personal Eff. Initiative Professional LL Learning
Outcome 2: Assesses past behavior
Possible Outcome 2 Indicators: 1. Employment history 2. Case manager / staff / job coach observation 3. ____________________________________ 4. ____________________________________
Personal Eff. Initiative Critical Thinking
Outcome 3: Understands consequences of poor conflict management
Possible Outcome 3 Indicators: 1. Training class grade 2. Behavioral style mock interview 3. Case manager / staff / job coach observation 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Professional Interpersonal Critical Thinking
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Outcome 4: Applies positive conflict management / stress management methods
Possible Outcome 4 Indicators: 1. Employment references / letters of
recommendation 2. Plan for handling conflict, stress in the
workplace 3. Training class grade / seminar participation 4. Behavioral style mock interview 5. Case manager / staff / job coach observation 6. ___________________________________ 7. ___________________________________
Personal Eff. Initiative Professional Interpersonal Adapt/Flex
Outcome 5: Awareness of assistance / accesses assistance
Possible Outcome 5 Indicators: 1. List of support resources 2. Employee Assistance Program (EAP)(if
available through employer), counseling, physical fitness, medical resources, etc.
3. Case manager / staff / job coach observation 4. ___________________________________ 5. ___________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
Competency C: Time Management
Outcome 1: Plans for demands on time
Possible Outcome 1 Indicators: 1. Employment references / letters of
recommendation 2. Time management plan that includes career,
transportation, childcare, health, family, other responsibilities
3. ___________________________________ 4. ___________________________________
Personal Eff. Dependability Initiative Adapt/Flex Planning/Org Critical Thinking
Outcome 2: Aware of consequences of poor time management
Possible Outcome 2 Indicators: 1. Training class grade / seminar participation 2. Case manager / staff / job coach observation 3. ___________________________________ 4. ___________________________________
Personal Eff. Dependability Planning/Org Critical Thinking
Competency D: Family/Parenting
Outcome 1: Plans for family and parenting situations / events that may affect work
Possible Outcome 1 Indicators: 1. Current family and parenting issues
incorporated into plans (budget, career, transportation, childcare, time mgt, etc.)
2. Future projection / scenario planning 3. Case manager / staff / job coach observation 4. _____________________________________ 5. _____________________________________
Personal Eff. Dependability Initiative Adapt/Flex Planning/Org Critical Thinking
Outcome 2: Awareness of assistance / accesses assistance
Possible Outcome 2 Indicators: 1. Information handouts, websites, 211, etc. 2. Visits or arrangements with assistance
providers 3. ____________________________________ 4. ____________________________________
Personal Eff. Initiative Planning/Org Critical Thinking
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Competency E: Self Esteem
Outcome 1: Maintains healthy self-esteem / self-perception level
Possible Outcome 1 Indicators: 1. Employment references / letters of
recommendation 2. Case manager / staff / job coach observation 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Planning/Org
Outcome 2: Has support network for training, employment
Possible Outcome 2 Indicators: 1. Employment references / letters of
recommendation 2. Case manager / staff / job coach observation 3. ___________________________________ 4. ___________________________________
Personal Eff. Initiative Interpersonal Planning/Org Critical Thinking
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Work Readiness Competency Chart
IX. Personal Effectiveness ............................. 30 J. Dependability & Reliability .............................................. 31
K. Initiative .......................................................................... 31
L. Integrity .......................................................................... 32
M. Professionalism ............................................................... 32
N. Interpersonal Skills .......................................................... 32
O. Adaptability & Flexibility ................................................. 32
P. Planning & Organizing .................................................... 33
Q. Critical Thinking & Problem Solving ................................ 33
R. Willingness to Learn / Lifelong Learning ......................... 33
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X. Personal Effectiveness
Competency A: Dependability & Reliability
Outcome 1: Meets attendance obligations
Possible Outcome 1 Indicators: 5. Case manager / staff / job coach / instructor
/ other personal observation & case notes 6. Training attendance records / grades 7. Employment attendance records / work
history 8. References attesting to these qualities 9. Mock interview responses 10. Soft skill assessment tool results 11. _________________________________ 12. _________________________________
Related Personal Eff. Professionalism Planning/Org
Outcome 2: Follows protocol / makes proper alternate arrangements when unable to meet obligations
Possible Outcome 2 Indicators: 1. Case manager / staff / job coach / instructor
/ other personal observation & case notes 2. Training attendance records / grades 3. Employment attendance records / work
history 4. Written career plan with back-up plan 5. Mock interview response 6. Soft skill assessment tool results 7. 8. _________________________________ 9. _________________________________
Related Personal Eff. Professionalism Planning/Org Critical Thinking
Competency B: Initiative
Outcome 1: Takes personal responsibility
Possible Outcome 1 Indicators: 1. Case manager / staff / job coach / instructor
/ other personal observation & case notes 2. Training records / grades 3. Work history 4. References attesting to this quality 5. Mock interview responses 6. Soft skill assessment tool results 7. 8. ____________________________________ 9. ____________________________________
Related Personal Eff. Dependability Interpersonal
Outcome 2: Takes appropriate action to advance personal, family, community and/or work goals
Possible Outcome 2 Indicators: 1. Case manager / staff / job coach / instructor
/ other personal observation & case notes 2. Training records / grades 3. Work history 4. References attesting to this quality 5. Mock interview responses 6. ____________________________________ 7. ____________________________________ 8.
Related Personal Eff. Interpersonal Planning/Org Critical Thinking LL Learning
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Competency C: Integrity
Outcome 1: Behaviors and decisions reflect ethical conduct; is truthful; takes personally responsibility
Possible Outcome 1 Indicators: 1. Case manager / staff / job coach / instructor
/ other personal observation & case notes 2. Training records / grades 3. Work history 4. References attesting to this quality 5. Mock interview responses 6. Soft skill assessment tool results 7. ____________________________________ 8. ____________________________________
Related Personal Eff. Dependability Professionalism Interpersonal
Competency D: Professionalism
Outcome 1: Behaves professionally in the workplace: keeps work and home life separate; treats others with respect; respects property and equipment; uses appropriate workplace language and communication; displays discretion and customer service; resolves conflicts appropriately
Possible Outcome 1 Indicators: 1. Case manager / staff / job coach / instructor
observation & case notes 2. Training records / grades 3. Work history 4. References attesting to this quality 5. Mock interview responses 6. Soft skill assessment tool results 7. ____________________________________ 8. ____________________________________
Related Personal Eff. Dependability Integrity Interpersonal Adapt/Flex Planning/Org Critical Thinking
Competency E: Interpersonal Skills
Outcome 1: Communicates and relates well with others; treats others with respect; uses appropriate workplace language and communication; displays discretion and customer service; resolves conflicts appropriately; takes personal responsibility
Possible Outcome 1 Indicators: 1. Case manager / staff / job coach / instructor
observation & case notes 2. Training records / grades 3. Work history 4. References attesting to this quality 5. Mock interview responses 6. Soft skill assessment tool results 7. ____________________________________ 8. ____________________________________
Related Personal Eff. Professionalism Adapt/Flex Critical Thinking
Competency F: Adaptability & Flexibility
Outcome 1: Adapts to changing conditions; attitude toward change; willing to learn new processes, procedures, etc.
Possible Outcome 1 Indicators: 1. Case manager / staff / job coach / instructor
observation & case notes 2. Work history 3. References attesting to these qualities 4. Mock interview responses 5. Soft skill assessment tool results 6. ____________________________________ 7. ____________________________________
Related Personal Eff. Initiative Professionalism Interpersonal LL Learning
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Competency G: Planning & Organizing
Outcome 1: Plans for responsibilities and obligations (personal and professional)
Possible Outcome 1 Indicators: 1. Case manager / staff / job coach / instructor
observation & case notes 2. Training records / grades 3. Work history 4. References attesting to this quality 5. Mock interview responses 6. Career plan 7. ____________________________________ 8. ____________________________________
Related Personal Eff. Dependability Critical Thinking Initiative Professionalism
Outcome 2: Organizes tasks to maximize one’s own time and others’ time
Possible Outcome 2 Indicators: 1. Case manager / staff / job coach / instructor
/ other personal observation & case notes 2. Training records / grades 3. Work history 4. References attesting to this quality 5. Career plan 6. ____________________________________ 7. ____________________________________
Related Personal Eff. Initiative Professionalism Interpersonal Critical Thinking
Competency H: Critical Thinking & Problem Solving
Outcome 1: Takes personal responsibility in solving problems; considers multiple factors when designing solutions; communicates potential solutions with others; accepts criticism and feedback; adjusts and applies knowledge to problem solving
Possible Outcome 1 Indicators: 8. Case manager / staff / job coach / instructor
observation & case notes 9. Work history 10. References attesting to these qualities 11. Mock interview responses 12. Soft skill assessment tool results 13. ____________________________________ 14. ____________________________________
Related Personal Eff. Initiative Integrity Professionalism Interpersonal Adapt/Flex Planning / Org LL Learning
Competency I: Willingness to Learn / Lifelong Learning
Outcome 1: Shows interest in learning; positive attitude toward change; seeks opportunities to learn
Possible Outcome 1 Indicators: 9. Case manager / staff / job coach / instructor
observation & case notes 10. Training records / grades 11. Work history 12. References attesting to this quality 13. Mock interview responses 14. Career plan 15. ____________________________________ 16. ____________________________________
Related Personal Eff. Initiative Adapt/Flex Interpersonal Professionalism
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