Work Readiness Work Readiness ProgramProgram

Dependability and ReliabilityDependability and Reliability

ObjectivesObjectives

List standard cost of doing business for a List standard cost of doing business for a company in the United States and what company in the United States and what things are included in employee costs.things are included in employee costs.

List 5 expectations that employers have of List 5 expectations that employers have of their employees and 5 traits employers their employees and 5 traits employers look for in employeeslook for in employees

Describe important aspects of working Describe important aspects of working successfully with supervisors and co-successfully with supervisors and co-workersworkers

What Does Reliability Mean?What Does Reliability Mean? Making and keeping commitments for work tasks.Making and keeping commitments for work tasks. Completing work in an accurate, timely manner.Completing work in an accurate, timely manner. Being consistently present and on time for work.Being consistently present and on time for work. Adhering to company policies and regulations.Adhering to company policies and regulations. Not abusing or stealing company equipment and/or Not abusing or stealing company equipment and/or

supplies.supplies. Being honest with supervisors and co-workers.Being honest with supervisors and co-workers. Admitting and correcting mistakes at work.Admitting and correcting mistakes at work. Solving problems or seeking assistance in resolving Solving problems or seeking assistance in resolving

problems. problems. Seeking to improve the quality and quantity of your work.Seeking to improve the quality and quantity of your work. Not letting personal issues interfere with work Not letting personal issues interfere with work

responsibilities.responsibilities.

Doing What is Expected of You at Doing What is Expected of You at WorkWork

Employer expectations Employer expectations

Some are general and apply to all Some are general and apply to all workwork

Some are specific to a plant or job Some are specific to a plant or job sitesite

Business EssentialsBusiness Essentials

Provide a high quality product or Provide a high quality product or serviceservice

Satisfy customer needs and wantsSatisfy customer needs and wants

Make a profitMake a profit

Work Environment/Corporate Work Environment/Corporate CultureCulture

Attitudes, beliefs and valuesAttitudes, beliefs and values

Rules, regulations and practicesRules, regulations and practices

Attitudes, invisible rules and Attitudes, invisible rules and standardsstandards

What is Profit?What is Profit?

Income – Expenses = ProfitIncome – Expenses = Profit

Employee CostsEmployee Costs

Hiring & TrainingHiring & Training

CompensationCompensation

Total Costs – 30%Total Costs – 30%

Profit MarginsProfit Margins

Crude Oil ProductionCrude Oil Production 23.8% 23.8% Commercial BanksCommercial Banks 12.6% 12.6% RailroadsRailroads 12.4% 12.4% Real EstateReal Estate 6.9% 6.9% Food ServicesFood Services 7.9% 7.9% Hotels, Casinos, ResortsHotels, Casinos, Resorts 7.3% 7.3% ChemicalsChemicals 7.0% 7.0% Computers/Office Equip.Computers/Office Equip. 6.0% 6.0% AirlinesAirlines 3.6% 3.6% Health Care/Medical 3.3%Health Care/Medical 3.3% Food & Drug StoresFood & Drug Stores 2.1% 2.1% Auto Retailing/ServicesAuto Retailing/Services 1.1% 1.1% Food ProductionFood Production 1.0% 1.0%

Cost to Hire and Train a New Cost to Hire and Train a New EmployeeEmployee

30% to 50% for entry level30% to 50% for entry level

150% for mid level150% for mid level

400% for high level400% for high level

$6,000 for a $10 dollar an hour job$6,000 for a $10 dollar an hour job

CompensationCompensation

Usually in excess of 30% of salaryUsually in excess of 30% of salary

A $40,000 a year salary equates to a A $40,000 a year salary equates to a $52,000 a year salary with $52,000 a year salary with compensation packagecompensation package

Top Ten Traits and Personal Top Ten Traits and Personal Values employers Look forValues employers Look for

Strong Work EthicStrong Work Ethic DependabilityDependability Positive AttitudePositive Attitude Adaptability and FlexibilityAdaptability and Flexibility Honesty and IntegrityHonesty and Integrity Self MotivatedSelf Motivated Self ConfidenceSelf Confidence Willingness to LearnWillingness to Learn ProfessionalismProfessionalism LoyaltyLoyalty

Other Traits Employers ExpectOther Traits Employers Expect

Have the specific and general skills Have the specific and general skills to do the job.to do the job.

Fit into the work environment.Fit into the work environment. Get along with supervisors and co-Get along with supervisors and co-

workers.workers. Balance work and personal life.Balance work and personal life.

Getting Along with Your SupervisorGetting Along with Your Supervisor

What do supervisors do?What do supervisors do?

““Good for boss= good for you”Good for boss= good for you”

Your supervisor wants you to Your supervisor wants you to succeedsucceed

““Musts” with Your SupervisorMusts” with Your Supervisor

Get InstructionsGet Instructions

Ask QuestionsAsk Questions

Report ProblemsReport Problems

Discuss PerformanceDiscuss Performance

Supervisor ResponsibilitiesSupervisor Responsibilities

Mission and goals of the companyMission and goals of the company

Manage the workplaceManage the workplace

Minimize problemsMinimize problems

Employee ResponsibilitiesEmployee Responsibilities

Meet standards of the organization Meet standards of the organization

Perform the job you were hired to doPerform the job you were hired to do

Work RelationshipsWork Relationships

SupervisorsSupervisors

Co-workersCo-workers

Work TeamsWork Teams

Formal or informal Formal or informal

Why Teams?Why Teams?

Cost EffectiveCost Effective

ProductivityProductivity

Employee “Buy-In”Employee “Buy-In”

Successful TeamsSuccessful Teams

Have purpose and directionHave purpose and direction Have the authority to solve problem, Have the authority to solve problem,

make decisions and the skillsmake decisions and the skills

to do soto do so Have good communications abilitiesHave good communications abilities Have good participationHave good participation Have good leadershipHave good leadership

CommunicationCommunication

Poor communication causes:Poor communication causes:

Limited effectivenessLimited effectiveness

Interpersonal conflictInterpersonal conflict

Wasted money and effortWasted money and effort

Poor productivityPoor productivity

DisclaimerDisclaimer This workforce solution was funded by a grant awarded This workforce solution was funded by a grant awarded

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