Alex NavarreteDanny Zayas

Yancy LiJoshua Sanchez

Anthony Roberts, Jr.David Tobon

Kevin Ochieng

WOODY’S NEEDS ASSESSMENT

OUTLINE

History of Establishment Mission Statement, Goals, Vision & Objectives Organizational/Task/Person Analysis Areas of Concern Recommendations Training Plan Short Term/Long Term Strategic Plan Costs of Training Benefits of Training Questions

HISTORY OF ESTABLISHMENT

56 years old Brought out over 4 years ago Sold for over a million and a half Current manager for one year 3-4 employees Seating capacity- 66 Average 57 tickets daily

HISTORY OF ESTABLISHMENT

“I don't get it. It's a steak sandwich, and not a particularly good one at that. You're better off going to the Cuban place down the street and getting a Pan con Bistec. I live with walking distance of Woody's and it's not worth it. Stoner Food” - wayman l.

The Steak Sandwich is probably one of the best I had and it was under $5! Gina G.

The best Philly Cheesesteak Sandwich in Miami! - Martin O.

MISSION STATEMENT, GOALS, VISION & OBJECTIVES

Mission Statement "To provide a GREAT experience to

EVERY customer on EVERY visit." To provide a simple dining experience Constantly improve to satisfy our

Customers

MISSION STATEMENT, GOALS, VISION & OBJECTIVES

Goals/Vision Woody’s promises to keeps its

customer first and satisfied. We will assist the customer in all that is

needed to make them come back for another great experience.

MISSION STATEMENT, GOALS, VISION & OBJECTIVES

Objectives Obtain a greater market share Provide more efficient service Provide quality food to patrons

ORGANIZATIONAL/TASK/PERSON ANALYSIS

Organizational Analysis Based on our business objectives, training is

imperative to improve the quality of our current business operations.

Training supports our business strategy by enhancing our productivity and efficiency of our employees and proving quality service to our patrons.

Managers fully support training and will also participate in training activities.

Due to lack of resources readily available to conduct the necessary training, company will outsource the training.

ORGANIZATIONAL/TASK/PERSON ANALYSIS

Task Analysis Prior to training, all employees will undergo an

employee evaluation and competence evaluation Determine the appropriate information necessary

for training. Employees will also be asked if they feel

additional specific information is needed to be trained or retrained on.

ORGANIZATIONAL/TASK/PERSON ANALYSIS

Person Analysis All employees require retraining Employees cross-trained Support and assist fellow employees

and management

AREAS OF CONCERN

Service No Lunch, early bird, and/or daily

specials No special discounts (student discount) No deliver or catering service No web-site Average serving time = 10:31 Menu is 6 months old, prices are not

updated

AREAS OF CONCERN

Cleanliness The parking lot was well painted and in good

shape, it only had a little trash in one of the corners, not a major problem, but definitely a must fix

The restrooms were outside, not easily accessible

Needs immediate maintenance and improvement

The fans were full of dust and they lost their white color due to the dust

AREAS OF CONCERN

Cleanliness The floors and the walls were clean, there

was only one wall were they had cables hanging out, apparently a TV or something like that was removed and its cables were left there.

They have all the condiments and sauces on the tables, which always get dirty after somebody eats. The tips of those bottles were dirty and that tends to bring flies and mosquitoes in.

RECOMMENDATIONS

Lunch, early bird & daily specials Student Discount Happy Hour Delivery service Web presence Uniforms and/or aprons Gloves Improve marketing strategies Implement on-job training for existing

employees

TRAINING PLAN

2 Hours 1 Hour Training & Lecture 1 Hour Hands-On Training

Welcome Job Description Sexual Harassment Safety & You Job Specific Training

Cashier Cook Cross-Training

Woody’s

SHORT TERM/LONG TERM STRATEGIC PLAN

Short-Term Extend the hour of operation Create specials Uniform implementation Update menu Training for employees Delivery/catering service Offer discount

SHORT TERM/LONG TERM STRATEGIC PLAN

Long Term Tight cost control Trained, dependable in-store

management Close monitoring of waste Maintenance of food quality Friendly and attentive service Learn about the competitors

SHORT TERM/LONG TERM STRATEGIC PLAN

Long Term Introduce new products Attend industry trade shows, exhibits,

conferences Broad the target market Marketing strategy Print media Broadcast media Hotel guide Direct mail

COSTS OF TRAINING

Quantity Description Cost Total

2 Trainer $125.00/hr $250.00

6 Employee Training

Compensation

$28.84/employee

$173.04

6 Refreshments $3.48/employee $20.88

6 Training Materials

$10.50/training manual

$63.00

Training Total $506.88

BENEFITS OF TRAINING

Enhance business performance Enhance overall establishment

perception Increase quality of food and safety Increase visibility of establishment Reenergize staff Fresh start for establishment

QUESTIONS