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FOOD & BEVERAGE OPERATIONS

BY:

JONATHAN ONG

YVONNE ONG

AMANDA SHAHREEN

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WojamamaJapanese Restaurant isanethnic

restaurant,peopleofthesameraceornationality whosharea distinctive culture canenjoyallthefood intherestaurant. It broughtup Japanese cultureto different countrysuch

as Malaysia,sothat Malaysian caneasilytasteJapanesefood anywhere. It isa Halal

restaurant,public foreveryoneand it isundergeneralmarket, whohavefull choices.

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Theyscreamouttheusual Japanesegreetingswheneversomeoneentersand leavestherestaurant.

Theygreettheir customer with Irasshaimase.

Theylead ustoseat,and serveusthemenu.

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Customer Process

ServiceMethod

ServiceArea

Ordering/Selection

Service Dining/ consumption

Clearing

AssistedService

Customerentersand isusuallyseated

Frommenu, buffetorpassed tray

Combinationof bothstaffandcustomers

Usuallyatlaid cover

Bystaff

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Plastic crockery

Brown Plate RM2

Yellow Plate RM3

Green Plate RM4

Purple

Plate

RM5

White Plate RM6

Light Orange Plate RM8

Red Plate RM10

Dark Orange Plate RM12 Black Plate RM15

And usingplastic bowltoo..

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Wooden Made Table Ware

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Plastic Glass ware

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Any Disposable Use?

Chopstick Sushi Container

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Menu

Sold at A LaCarte & Sets

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Types of drink serve

-Japanese Ocha - Soft Drinks

-Japanese Sake -Juice

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Basic Technique Skills

Sushi serveon conveyor belt.

Livemakingsushi,and somewill cooking insidethekitchen.

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Incidents ! ! !Wefound that whenourfood accidentally droptothefloor,theytaketimeabout 2 minuteto clean itup,thentheyusemopto clean it. -.-

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Taking OrderTheynote down customersorderbyusingpenand apiecesofpaper.

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Cleanliness & Hygiene

Fresh Sushi CleanUniform

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Types Of Promotion

Happy Hour

230pm 530pmRM9.90 perset

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Methods of Payment

Canuse cash Ringgit MalaysiaorCreditCard forpayment.

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Customer Satisfaction

Amanda I amsatisfied withthefood buttheytakelongtimeto cleanthe Kimchi when itfalls

onthefloor.

Jonathan Thefoodsareserved ontimeand tasted notbad.

Yvonne Thefoodsarefreshand tasty. Therestaurantis cleanand high in Hygieneand theyserved

us bysmile.

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Personal Recommendation

Amanda Theyshould playmoremusicbackground.

Jonathan Thereshould add more decorationsand air conditionernot cold enough

-.-,should service it.

Yvonne Add more choicesofthefood.

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They greet customers Arigato Gozaimasu, which

meanTHANK YOUbeforeleavetherestaurant.