Wockhardt Hospitals_ Ensuring Fast & Easy Access To Healthcare Services _ _ EHEALTH
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10/7/2016 Wockhardt Hospitals: Ensuring Fast & Easy Access To Healthcare Services | | EHEALTH http://ehealth.eletsonline.com/2016/09/wockhardthospitalsensuringfasteasyaccesstohealthcareservices/ 1/25 MOST POPULAR 2.0K ANDHRA PRADESH CM Chandrababu Naidu lays foundation of Andhra Pradesh MedTech Zone – A dream come true for medical device industry MAGAZINE 382 Published on: September 29, 2016 Wockhardt Hospitals: Ensuring Fast & Easy Access to Healthcare Services Wockhardt Hospitals has been not only adopting latest technologies, but also establishing an environment allowing experimentation and customisation according to the needs of the hospital and location. With the main focus on clinical aspect of medical care, it has been intelligently enhancing HIS and other technological tools. It aims to create a true SHARE TWEET SHARE SHARE HOME HEALTH POLICY HEALTH IT MEDICAL TECH INSURANCE PHARMA MEDICAL EDUCAT
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Transcript of Wockhardt Hospitals_ Ensuring Fast & Easy Access To Healthcare Services _ _ EHEALTH
10/7/2016 Wockhardt Hospitals: Ensuring Fast & Easy Access To Healthcare Services | | EHEALTH
http://ehealth.eletsonline.com/2016/09/wockhardthospitalsensuringfasteasyaccesstohealthcareservices/ 1/25
MOST POPULAR
2.0K
ANDHRA PRADESH
CM Chandrababu Naidu laysfoundation of Andhra PradeshMedTech Zone – A dream come truefor medical device industry
MAGAZINE 382
Published on: September 29, 2016
WockhardtHospitals: EnsuringFast & Easy Accessto HealthcareServices
Wockhardt Hospitals has been not only adopting latest technologies,
but also establishing an environment allowing experimentation and
customisation according to the needs of the hospital and location. With
the main focus on clinical aspect of medical care, it has been intelligently
enhancing HIS and other technological tools. It aims to create a true
SHARE TWEET SHARE SHARE
HOME HEALTH POLICY HEALTH IT MEDICAL TECH INSURANCE PHARMA MEDICAL EDUCATION
10/7/2016 Wockhardt Hospitals: Ensuring Fast & Easy Access To Healthcare Services | | EHEALTH
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Sumit SinghCIO
Wockhardt Hospitals
patient-centric setting through the digitisation of different operations
and departments to enable easy access to services. In a very open
conversation, Sumit Singh, CIO, Wockhardt Hospitals, shares his vision
and passion towards role of technology with Kusum Kumari of Elets
News Networks (ENN)
Please walk us through
the kind of state-of-
the-art & high-end
technological
interventions being
undertaken at different
centres of Wockhardt
Hospitals? Please
provide details.
About 5 years ago, I
joined Wockhardt
Hospitals with literally
no background in the
healthcare industry.
Prior to Wockhardt
Hospitals, I was working
in one of the big four
accounting rms in the
United States (US). One
of the key reasons for joining Wockhardt Hospitals was that it was
moving into a direction that I wanted to be part of. I wanted to help
make a radical shift in technology in the medical care eld in the best
way I could. At that time, what was up in the horizon at Wockhardt
Hospitals was that we were in the process of building up our agship
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330-bed hospital that came up about 2 years ago in the South Mumbai
area. That was the reason to channelise numerous changes in the entire
Wockhardt Group.
As of today, we have in total nine hospitals in Maharashtra, Gujarat and
Goa. Since the time I have joined Wockhardt Hospitals, two large
hospitals have been started in Mumbai. Since the beginning, we have
focused on clinical care and clinical excellence. At the time of my joining,
all the hospitals of Wockhardt Group were isolated in terms of their
operations and disconnected from the IT perspective. Therefore, we
decided to go for a new hospital information system (HIS) about 4 years
ago. In order to choose the HIS according to our needs, we did extensive
search, including global and Indian service providers. For this, we
ultimately chose Wipro, which is also our existing vendor for the past
decade. We had to work together with them to enhance the HIS, as we
believe an HIS cannot be merely about ensuring appointments and
other regular activities.
These enhancements
were in line with the fact
that in the Indian context,
the provision of handling
the clinical aspect by HIS
and other digital
solutions was quite
behind to the west. The
primary reason behind
the above is the existing
mindset. The core thing we did was to enhance rst of all our clinical
areas to the extent that each and every operation is digital to ensure
ef ciency. Moreover, we integrated other features with the HIS system.
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For example, we went for an intensive care unit (ICU) system by Philips.
In fact, we were the rst or second hospital in the country to have that
system across all our 100 ICU beds to directly collect realtime
information related to patients’ parameters.
For this, we made the entire hospital Wi-Fi so that no important
information is missed when patients move in different areas. To run an
HIS in a hospital, we have standard operating procedures (SOPs) to run
the operations and processes ef ciently. We have created Workstation
on Wheels, also called Computer on Wheels (COW), which was self-
fabricated after three to four tries to register all information related to
medication and treatment not only in the ICUs, but also in the wards.
We constantly endeavour to improve facilities located in different areas.
Key Takeaways
Has in total nine hospitals in Maharashtra, Gujarat and Goa
Main focus on clinical care & clinical excellence
Has made major enhancements in the existing HIS from the clinicalperspective
Has created Workstation on Wheels, also called Computer on Wheels(COW), which was selffabricated after three to four tries to registerall information related to medication and treatment
When it comes to the management of the hospital, which starts from
the reception, what kind of technologies have been adopted by
Wockhardt Hospitals to address challenges related to waiting time
and patient experience?
In order to ensure fast and easy access to our services, we have invested
in the mobility space. We have created our own product by guiding a
competent mobility vendor chosen by us. We have created a separate
mobile application related to hospital management. One of the few
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measures undertaken by us is that whenever a patient comes to the
hospital, we provide them a tablet to capture all the relevant data along
with digital signature directly and conveniently. We have kept the entire
system very simple. Once the data has been captured and saved,
patients are asked to come to respective counters for veri cation of
captured data and also to make any corrections by the customer
executive. The patients are also issued cards with bar codes and all
relevant information for hassle-free service in the hospital. Such a
system allows easy access of exhaustive information by our associates.
We have witnessed increased satisfaction from the patient side, as well
as enhancement in ef ciency. With the Wi-Fi in the entire building, such
entry of information can be done from anywhere. We also have
interfaces that allow patients to see diagnostic test results online.
Basically, we have designed our website 2 years ago in such a way that it
is mobile-friendly. Currently, we are in the process of creating a mobile
application. We will collaborate with the vendor with technical
capabilities, but the underlining feature of such a feature should be
integrated with our own information system in order to ensure data and
patient privacy.
What were the regulatory challenges in terms of enhancement of
infrastructure? Please provide details.
As such, the frameworks provided by the regulatory agency are quite
wise and allow us to mostly accomplish what we want to do. It’s only
under certain times when we nd ourselves in dif cult propositions and
con icts, which is however quite rare. I am more focused on how
regulation is able to allow an environment for critical analyses and
innovations happening in the market in a much faster way. Digitisation is
supported in a conscious manner through changes in the thought
process of the regulatory process. I would also like to suggest that the
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regulatory bodies
need to focus on
the standardisation
of the entire
lifecycle of
healthcare to
ensure more
ef ciency.
We have lately
seen a spike in the
number of
casualties due to
accidents mainly
due to
infrastructural
challenges in the
tier-I and tier-II cities. In what ways is Wockhardt Hospital addressing
this challenge to provide right treatment and technology in the
ambulance itself?
About 3 years ago, we launched our own mobile van, which is actually
about a 24-feet Volvo kind of bus partitioned into three separate
chambers. It includes a lab and other medical facilities, such as
electrocardiography (ECG) machines, etc. Other equipment can be
included after checks and balances by the Government of India. It is
staffed by a doctor and a couple of nurses, along with a specialist, if
needed. With 4G around, realtime monitoring is much easier now than
before. It is still running successfully. It is like an outpatient department
(OPD) on wheels with competent doctors doing not just rst-aid but
also others tests. This model is little expensive, but can be implemented
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