WK6_Effective+Communications_WTT-Getting+Good+at+Getting+Along
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g Leadership WTT “Getting Good at Getting Along” B.J. Gallagher (peacockproductions.com) • The issue: – The 80% fact – People skills are a career driver • The meanings of “getting along” => people in action that relate well with others leads to Engineering success • The concept of “social illiteracy” is the inabilities to: – to read and understand others – interact effectively with other personalities – communicate effectively – resolve conflicts g Leadership “Getting…Along”…cont. • Six basic people skills to learn and practice: – Begin by understanding yourself (avoid “the blind spot” issue) – Then learn what makes others “tick” (“everyone is motivated..just not by the same things you are”) – Listen more than you think (“active listening”) Engineering Listen more than you think ( active listening ) – Accept differences…even if you don’t like them – Invest in the “interpersonal bank” but be authentic (“ a relationship, like a bank account, grows in direct proportion to the amount of interest paid”) – Learn how to resolve conflicts • The 100% approach g Leadership “Getting…Along”…cont. • Model the behaviors you wish to see in others • When mistakes in relationships are made clean them up S see things from others’ points of view U understand differences and learn to work effectively with them C communicate in ways that others can easily understand C cooperate and collaborate E express appreciation for Engineering made, clean them up fast • The “SUCCESS” model for getting good at getting along: E express appreciation for others…frequently S save sensitive or difficult issues for the right time and place S speak e respectfully and tactfully
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Transcript of WK6_Effective+Communications_WTT-Getting+Good+at+Getting+Along
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g Le
ader
ship
WTT Getting Good at Getting AlongB.J. Gallagher (peacockproductions.com)
The issue: The 80% fact People skills are a career driver
The meanings of getting along => people in action that relate well with others leads to
Engi
neer
ing success
The concept of social illiteracy is the inabilities to: to read and understand others interact effectively with other personalities communicate effectively resolve conflicts
g Le
ader
ship
GettingAlongcont.
Six basic people skills to learn and practice: Begin by understanding yourself (avoid the blind spot
issue) Then learn what makes others tick (everyone is
motivated..just not by the same things you are) Listen more than you think (active listening)
Engi
neer
ing Listen more than you think ( active listening ) Accept differenceseven if you dont like them
Invest in the interpersonal bank but be authentic( a relationship, like a bank account, grows in direct proportion to the amount of interest paid)
Learn how to resolve conflicts
The 100% approach
g Le
ader
ship
GettingAlongcont.
Model the behaviors you wish to see in others
When mistakes in relationships are made clean them up
S see things from others points of view
U understand differences and learn to work effectively with them
C communicate in ways that others can easily understand
C cooperate and collaborateE express appreciation for
Engi
neer
ing made, clean them up
fast The SUCCESS
model for getting good at getting along:
E express appreciation for othersfrequently
S save sensitive or difficult issues for the right time and place
S speak e respectfully and tactfully
