Winter Proj on Tata Aig(Hr)

8/6/2019 Winter Proj on Tata Aig(Hr)

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A

PROJECT REPORT

ON

A STUDY OF MEASURING STRESS OF EMPLOY AT WORKPLACE AT

TATA AIG LIFE INSURANCE (UDHNA BRANCH, SURAT)

SUBMITTED IN

PARTIAL FULFILMENT FOR

THE DEGREE OF

BACHELOR OF BUSINESS ADMINISTRATION

(BBA)

SUBMITTED BY

VATALIYA VIPUL J.

PROJECT GUIDE

Mrs. DEVIKALA KUMAR

THE SURAT PEOPLES CO.OP.BANK COLLEGE OF BUSINESS

ADMINISTRATION, UDHNA,

SURAT

2009-10


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DECLARATION

I, VATALIYA VIPUL J., the undersigned, here by, declare that this dissertation

titled A STUDY OF MEASURING STRESS OF EMPLOY AT WORKPLACE

AT TATA AIG LIFE INSURANCE (UDHNA BRANCH, SURAT) is an original

and bonafide work carried out under the guidance of Mrs. DEVIKALA KUMAR,

Lecturer, The S.P.B College of Business Administration, Udhna, Surat.

The empirical findings in this report are based on the data collected and have not

been taken from any other reports.

This dissertation does not form any basis for other degree or diploma programmed.

__________________________Vataliya Vipul J.Roll No. 10

Date : _________________

Place : _________________


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ACKNOWLEDGEMENT

The satisfaction and euphoria that accompany the successful completion

of any task would be incomplete without the mention of the leaders,

whose constant guidance and encouragement crown all the efforts with

success.

I am highly obliged to the Veer Narmad South Gujarat University for

arranging the program of practical training in Bachelor of Business

Administr ation in such a manner.

I would like to extend my gratitude to all the staff and e specially to Mr.Hiren Upadhay, Mr. Jigar Desai of Tata AIG Life Insurance Company

Ltd., who provided me useful information and data regarding the subject

with their cent percent participation and supported in making this

project report a successful task. It was a memorable experience to work

with them and complete my winter training.

It is my privilege to express my deep sense of gratitude to Mrs.

Devikala Kumar for his efforts, guidance, valuable comments and

suggestions for making this project report. He helped me to complete my

report on the practical study and gave contribution to improve and

expand my practical knowledge.

Finally, I express my intense gratitude to my parents whose blessings

and helped me to translate my efforts into fruit ful achievement.


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Fax No. : (0261) 2277739 E-Mail : [email protected] 0261-2270825, 2277739,2273542

The Surat Peoples Co.op.Bank College of Business Administration(SELF FINANCED)

(Managed by Udhna Academy Education Trust) 214, Ranchhod Nagar, Opp. Swaminarayan Temple, Surat-Navsari Road, Udhna ,Surat-394 210.

CERTIFICATE

This is to certify that Mr. Vataliya Vipul J. has prepared the Project

Report entitled A STUDY OF MEASURING STRESS OF EMPLOY AT

WORKPLACE AT TATA AIG LIFE INSURANCE (UDHNA BRANCH,

SURAT) under my guidance & supervision.

This project embodies the result of his work & is of the standard expected

of a candidate for the successful completion of Bachelor of Business

Administration Degree.

Date : _________________

Place : _________________

_____________________ _______________________

(Faculty Guide) (Incharge Principal)

Mrs. Daisy Sheby Thekkanal


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CE T CATE

C M Y C R C


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EXECUTIVE SUMMAR

(Every report must have the executive summary)

From this descriptive research study, the company would be able to know about their

stress level Tata AIG Life Insurance.

With the help of this project work, the company can know the stress level with the

help of causes, symptoms, relationship etc And, thus the organization would be

able to give satisfaction level with improve the stress level. This will help

organization in providing good employee satisfaction.

I have chosen the Insurance industry for my project work because presently it is the

one of the fastest growing sector and having vast future scope in India. I have chosenproject study in Human resources subject because this field is very challenging and it

posses full of creativity and art. And, Insurance sector is one of the best places to

learn Human resources tactics in lively atmosphere fully to learn their stress level.

For my project work I have selected Tata AIG Life Insurance. due to few reason:

Tata AIG Insurance Solutions is one of the leading insurance companies that provide

both life insurance as well as general insurance. This pioneer company is a jointcollaboration between the American International Group, Inc. (AIG) and Tata Group.

The Tata Group and American International Group, Inc. (AIG). Tata AIG Life

combines the Tata Groups pre-eminent leadership position in India and AIGs global

presence as one of the worlds leading international insurance and financial services

organization.

The Tata Group holds 74 per cent stake in the insurance venture with AIG holding

the balance 26 per cent.

Tata AIG Life Insurance Company was licensed by Insurance Regulatory and

Development Authority to operate in India on February 12, 2001 and started

operations on April 1, 2001.


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Tata AIG Insurance offers flexible life insurance to the individuals, business

organization and other association. For the corporate, there are various insurance

products like group pensions, e mployee benefits, work place solutions and credit life.

Tata AIG Insurance offers various products for adults, children and for retirement

planning.

Various competitor of the Tata AIG life insurance in the market are as following

Bajaj Al l ianz Life Insurance HDFC Standard Life Insurance SBI Life Insurance Birla Sunl i fe Life Insurance ICICI Prudent ia l Life Insurance Max New ork Life Insurance Aviva Life Insurance Kotak Mahindra Old Mut ual Life Insurance ING Vysya Life Insurance Reliance Life Insurance Met Life Insurance Sahara Life Insurance


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INDEX

SR NO. TOPIC PAGE NO.

I DECLARATION i

II ACKNOWLEDGEMENT ii

III CERTIFICATE-I iii

IV CERTIFICATE-II iv

V E XE CUT IV E S UM MA R v

VI INDEX vii

1 Industry Profile 1

2 Company profile 14

3 Theoretical Concept 25

4 Objective of Study 28

5 Benefits of Study

6 Research Methodology 38

7 Analysis and Interpr etation of the Data 46

8 Findings & Conclusions 78

9 Recommendation 80

Bibliography

Annexure


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1. PROFILE OF LIFE INSURANCE INDUSTRY IN INDIAN

PERSPECTIVE1.1 INTRODUCTION OF INSURANCEThe business of insurance is related to the protection of the economic Values of

assets. Every asset has a value. The asset would have been created through the effortsof owner. The asset is valuable from. It the benefit may be an income or some thingelse. It is a benefit because it meets some of his needs. In the case of a factory or acow, the product generated by a sold and income generated. In the case of motor car,it provides comfort and convenience in transportation. There is no direct income.

Every asset is expected to last for a certain period of time during which it will perform. After that, the benefit may not be available. There is a life time for amachine in a factory or a cow or a motor car. None of them will last for ever. Theowner is aware of this and he can so manage his affairs that by the end of that period

or life time, a substitute is made available. Thus, he makes sure that the value orincome is not lost. However, the asset may get lost earlier. An accident or some otherunfortunate event may destroy it or make it nonfunctional.

In that case, the owner and those deriving benefits wherefrom wou ld be deprived ofthe benefits and the planned substitute would not have been ready. There is anadverse or unpleasant situation. Insurance is a mechanism that helps to reduce theeffect of such adverse situations.

1.2 BRIEF HISTORY OF INSURANCE

The business of insurance started with marine business. Traders, who used to gatherin the Lloyd's coffee house in London, agreed to share the losses to their goods whilebeing carried by ships. The losses used to occur because of pirates who robbed on thehigh seas or because of bad weather spoiling the goods or sinking the ship. The firstinsurance policy was issued in 1583 in England, In India insurance began in 1870with life insurance being transacted by an England company, the European and theBombay Mutual Assurance Society LTD; formed in 1870. This was followed by theoriental life insurance assurance Co. in 1874, the BHARAT in 1896 and the empireof India in 1897.

Later, the Hindustan cooperative was formed in Calcutta, the united India in madras,the Bombay life in Bombay, the national in Calcutta, the new India in Bombay, theJupiter in Bombay and the and the Lakshmi in New Delhi. These were all Indiancompanies, started as a result of the swadeshi movement in the early 1900s. By theyear of the 1956, when the life insurance business was mentioned and the lifeinsurance corporation of India was formed on 1st September 1956, there were 170companies and 75 provident fund societies transacting life insurance business India.


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After the amendments to the relevant laws in 1999, the L.I.C. did not have theexclusive privilege of doing life insurance business in India. By 31.03.2002, elevennew insurers had been registered and had begun to transact life insurance business inIndia.

1.3 INSURANCE OVERVIEW

Insurance is something that almost all of us will need sometime, and it is worthunderstanding it before buying it.

Various types of insurance include motor insurance, which includes automobile,motorcycle, and boat insurance, health insurance, life insur ance, home insurance,travel insurance, personal property insurance, keyman insurance, dental insuran ce,rental insurance, and more.

Often, insurance is required - especially in the cases of motor insurance. Other times,it is a safeguard.

Insurance is a form of risk-management which spreads risk of many people inexchange for small payments from each. Specifically, insurance transfers some typeof risk (accident, theft, natural disaster, illness, etc) from one person or group to amore financially-sound entity in exchange for a payment (also known as a premium).

Premiums are often annual or monthly, but depending on the type of insurance theycan be at other intervals.

1.4 BUSINESS GAINED BY PUBLIC LIFE INSURANCE CO.: The public life insurance company i .e. Life Insurance Corporation of India (LICIndia). According to data compiled by Insurance Regulatory and DevelopmentAuthority(IRDA), LIC continued with its recent high growth rate of over 40 per centto up Rs 18,834 crore in first year premium by selling 2.09 crore policies in April-February of last fiscal. Though, country's largest life insurer LIC was expanding business handsomely, its market share fell slightly to 71.65 per cent from 72.2 percent a month back as most of the private players are goin g at a faster rate.

1.5 CONTRIBUTION OF TOP PLAYERS OF PRIVATE LIFE

INSURANCE CO.

In the private space, competition has further intensified after entry of Chennai -basedSriram Life, which collected Rs 18.76 lakh premium in its first month of operation.The 14 private players increased their market share to 28.35 per cent from 27.8 percent a month ago by collecting Rs 7,451 crore in premium until February.


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Tata AIG life insurance regained its number one position among private insurers bylogging 69 per cent growth to collect Rs 1,956 crore in premium and a market shareof 7.44 per cent.

Bajaj Allianz Life Insurance was close behind Tata AIG life insurance, by clocking292 per cent growth in business at Rs 1,940 crore and a market share of 7.38 per cent.

HDFC Standard collected Rs 778 crore in premium income, followed by SBI Life(Rs 512 crore), Birla Sunlife (Rs 478 crore), ICICI Prudential(Rs 405 crore), MaxNew ork Life (363 crore), Aviva (Rs 309 crore).

Kotak Mahindra Old Mutual collected Rs 234 crore, ING Vysya Rs 200 crore,Reliance Life Rs 150 crore, Met Life Rs 107 crore, and Sahara Life Rs 15 crore.

1.6 LIFE INSURANCE COUNCIL:

The Life Insurance Council is funded by the Life Insurers in India. The Committeewill set up standards of conduct and practices for efficient customer service, adviseIRDA on controlling insurers expenses and serve as a forum that helps maintainhealthy market conduct. It will create and manage a process for agent examinationand certification

The Life Insurance Council seeks to play a significant and complementary role intransforming Indias life insurance industry into a vibrant, trustworthy and profitableservice, helping the people of India on their journey to prosperity.

The Data released by the Life Insurance Council of India is as Follows.

Indian Life Insurance Industry:

y Large mobilization of savings next only to banksy Significant participant in the Capital Marketsy Constitutes 15% of Gross Domestic Savingsy Assets under management - more than Rs. 4,00,000 Croresy Invested in Infrastructure - Rs. 40,000 Croresy 1.5 million Agency forces.y Growth:

o Penetration grew from 1.2% to 2.2% of GDPo Insurance Density grew from Rs. 280 to Rs. 600 (per capita premium)


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1.7 TYPES OF INSURANCE

1.7.1 Motor insurance

This includes automobile, truck, motorcycle, aircraft, boat, or any other form ofmotorized transportation. It is perhaps the most common type of insurance, and isrequired by law in many countries.

Motor insurance covers the insured party against financial loss that he may incur torepair his vehicle or a third partys in the event of an accident. In return for annual orsemi-annual premiums, the insurance company is bound to pay any losses asdescribed in the policy. Such a policy may include property, l iability or third party,

and medical coverage.

Property coverage insures damage to or theft of a vehicle; liability covers bodilyinjury or property damage that may occur as a result of the insureds actions, andmedical coverage pays any fees necessary for bodily injuries, rehabilitation and in

some cases foregone wages and funeral costs.

In many countries, all of these types of automobile insurance are required of vehicleowners. In some countries, or states, only third party is required. However, in the caseof new vehicles, any banks which may be financing the vehicle may require fullinsurance as a condition of financing.

1.7.2 Health insurance

Most developed nations have government -funded health care which means that most

or all citizens have access to medical facilities and treatment, as well as healthinsurance.

For example, the National health Service (NHS) in the United Kingdom pays forcitizens medical needs. However, in the US, there is no government -funded health policy - whether for insurance or treatment. As a result, US citizens and residentsmust be insured or risk facing astronomical medical bills, garnishing of wages, and bankruptcy. Often, medical insurance (both health and dental) is included inemployee benefit packages in the US and other countries. Nevertheless, the issue ofaffordable health insurance and treatment in the US is one of the most controversialand heated topics, as many cannot afford either. If you live in a country withoutcomprehensive national health care, then low cost health insurance is a vitalrequirement.


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1.7.3 Disability insurance

This form of insurance protects workers from injuries and illnesses which preventthem from doing their jobs. It can pay for existing commitments the policyholdersmay have such as outstanding bills, mortgages, utilities, and more.

Workers compensation is common in the US, and pays a worker his wages andmedical expenses in the event of an injury on the job.

Permanent disability which prevents a worker from ever working again is covered bytotal permanent disability insurance. This provides the disabled employee withbenefits for the rest of his or her life, or according to the terms specified in the policy.Companies can purchase a similar type of insurance, called, disability overheadinsurance. This pays for ongoing overhead costs of a business while the owners arenot able to work.

1.7.4 Property insurance

This type of insurance typically covers things like homes, machinery, crops, valuablegoods, shipped cargo, rented property (homes or apartments), and more.

It can cover damages as a result of various activities including acts of God(earthquakes, floods, storms, hurricanes, etc), vandalism, terrorism, fraud, and more.

1.7.5 Liability insurance

This covers negligent acts of an insured party with reference to a vehicle or a home. It protects the insured against legal claims and indemnification.

There are various types of liability insurance such as professional indemnityinsurance Environmental liability insurance and Prize indemnity insurance.

Professional indemnity insurance protects employees fr om malpractice suits (as in the

medical profession), errors and omissions (by appraisers, home inspectors, realtors,insurance agents, notaries, and others), and other acts of unintentional workplacenegligence.

1.7.6 Credit insurance

This is taken by lenders who need coverage against the people that have credit withthem (borrow money). In the event of their inability to pay it back (usually due tounemployment, disability, or death), this insurance protects the lender.


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There are many other kinds of insurance, and even each of the major categoriesmentioned above has dozens of variations and types. They differ depending on themarkets, the understanding of risk and availability of historical data, governmentregulation and law, cultural perceptions and ex pectations, and more.

1.7.7 Travel insurance

Travel insurance covers financial losses caused by trips abroad. Depending on thepolicy in question, in may cover lost luggage, theft of personal possessions, medicalcosts and delayed flights.

1.7.8 Life insurance

Life insurance provides a monetary benefit to a decedent's family or other designated beneficiary, and may specifically provide for income to an insured person's family,burial, funeral and other final expenses. Life insurance policies often allow t he optionof having the proceeds paid to the beneficiary either in a lump sum cash payment or

an annuity.

Annuities provide a stream of payments and are generally classified as insurance because they are issued by insurance companies and regulated as insurance andrequire the same kinds of actuarial and investment management expertise that lifeinsurance requires. Annuities and pensions that pay a benefit for life are sometimesregarded as insurance against the possibility that a retiree will outlive h is or herfinancial resources. In that sense, they are the complement of life insurance and, froman underwriting perspective, are the mirror image of life insurance.

1.8 IRDA NORMS AND INSURANCE ACT 1938

y 100 yrs old company.y Operation in more than 10 countries.y No bankrupt & bank loan.y Indian partners 74% + foreign partners 26%.y 100cr. Non refundable deposit.y Solvency margin for every policy.y 100% investments in India only. (Sec.27 C Insurance Act.)y Sec. 52 H Insurance, 1913 power of central government to acquire undertaking of

insurer in certain cases.y Section 54 of insurance act notwithstanding anything contained in the Indian

companies Act, 1913 (7 of 1913), an insurance company shall not be wound upvoluntarily except for the purpose of affecting an amalgamation or areconstruction of the company.


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STRUCTURE OF FINANCE MINISTRY

(Govt. of India)


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2 COMPANY PROFILE

2.1 TATA

Tata Group is one of India 's largest and most respected business groups. Tata Group'sname is synonymous with India's industrialisation. The Group gave India her first

steel plant, hydro-electric plant, inorganic chemistry plant and created a reservoir ofscientific and technological manpower for the country. Its Trusts have instituted theTata Institute of Social Sciences in 1936; India's first cancer hospital, the TataMemorial in 1941, and in 1945, the Tata Institute of Fundamental Research, whichbecame the cradle of India's Atomic energy program. Today, Tata Group comprises96 operating companies in seven business sectors: information systems andcommunications; engineering; materials; services; energy; consumer products; andchemicals. The Group has operations in more than 54 c ountries across six continents,and its companies export products and services to 120 nations.

Jamsetji Nusserwanji Tata laid the foundations of Tata Group when he started a

private trading firm in 1868. In 1874, he set up the Central India Spinning Weavingand Manufacturing Company Limited and thus marked the Group's entry into textiles.In 1887, Jamsetji Tata formed a partnership firm, Tata & Sons, with his elder son SirDorabji Tata and his cousin Ratanji Dadabhoy Tata. His younger son Sir Ratan Tatajoined the firm in 1896. In 1902, the Indian Hotels Company was incorporated to setup the Taj Mahal Palace and Tower, India's first luxury hotel, which opened in 1903.The Tata Iron and Steel Company (now known as Tata Steel) was established to setup India's first iron and steel plant in Jamshedpur. The plant started production in1912. In 1910, Tata Hydro-Electric Power Supply Company, (now Tata Power) wasset up. In 1917, Tata Oil Mills Company was established to make soaps, detergents

and cooking oils. In 1932, Tatas entered aviation sector with the establishment ofTata Airlines. In 1939, Tata Chemicals, presently, the largest producer of soda ash inIndia, was established. In 1945, Tata Engineering and Locomotive Company(renamed Tata Motors in 2003) was established to manufacture locomotive andengineering products. In 1954, India's major marketing, engineering andmanufacturing organisation, Voltas, was established. In 1962, Tata Finlay (now TataTea), one of the largest tea producers, was established. In 1968, Tata ConsultancyServices (TCS), India's first software services company, was established as a divisionof Tata Sons. In 1970, Tata McGraw-Hill Publishing Company was created to publish educational and technical books. In 1984, Titan Industries, a joint venture

between the Tata Group and the Tamil Nadu Industrial Development Corporation(TIDCO), was set up to manufacture watches. In 1996, Tata Teleservices (TTSL) wasestablished to lead the Group's foray into the telecom sector. In 1998, Tata Indi ca,India's first indigenously designed and manufactured car, was launched by TataMotors. In 2000, Tata Tea acquired the Tetley Group, UK. This was the first majoracquisition of an international brand by an Indian business group. In 2001, Tata


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entered into insurance business in joint venture with Tata AIG. In 2007, Tata Steelacquired Corus the fifth largest steel company in the world.

2.2 TATA GROUP COMPANIES

1. Engineering(a) Automotive:

y Tata AutoComp Systemsy Tata Motors

(b) Engineering Services

y Tata Projectsy TCE Consulting Engineersy Voltas

(c) Engineering Products

y TAL Manufacturing Solutionsy Telco Construction Equipment Companyy TRF

2. Materials(a) Composites

y Tata Advanced Materials(b) Metals

y Tata Steel3. Energy(a) Power

y Tata BP Solar Indiay Tata Power

(b) Oil & Gas

y Tata Petrodyne4. Chemicals

y Rallis Indiay Tata Chemicals


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y Tata Pigments5. Services(a) Hotels and Realty

y Indian Hotels (Taj group)y THDC

(b) Financial Services

y Tata AIG General Insurancey Tata AIG Life Insurancey Tata Asset Managementy Tata Financial Servicesy Tata Investment Corporation

(c) Other Services

y Tata Quality Management Servicesy Tata Servicesy Tata Strategic Management Group

6. Consumer Products

y Infiniti Retaily Tata Teay Tata Ceramicsy Tata McGraw Hill Publishing Companyy Titan Industriesy Trent

7. Information Systems and Communications(a) Information Systems

y Nelito Systemsy Tata Consultancy Servicesy Tata Elxsiy SerWizSoly Tata Interactive Systemsy Tata Technologies

(b) Communications

y Tata Skyy Tata Teleservices


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y VSNLy Tatanet

(c) Industrial Automation

y Nelco

2.3 Tata AIG life insurance

Tata AIG Insurance Solutions is one of the leading insurance companies that provide both life insurance as well as general insurance. This pioneer company is a jointcollaboration between the American International Group, Inc. (AIG) and Tata Group.They own the company in the ratio of 26:74. It is a leading financial institution thathas carved a niche for itself all over the world.

It is a joint venture company, formed by the Tata Group and American InternationalGroup, Inc. (AIG). Tata AIG Life combines the Tata Groups pre-eminent leadership

position in India and AIGs global presence as one of the worlds leadinginternational insurance and financial services organization.

The Tata Group holds 74 per cent stake in the insurance venture with AIG holdingthe balance 26 per cent. Tata AIG Life provides insurance solutions to individualsand corporate. Tata AIG Life Insurance Company was licensed by InsuranceRegulatory and Development Authority to operate in India on February 12, 2001 andstarted operations on April 1, 2001.

Tata AIG Insurance offers a number of products for the General Insurance holders.

General insurance products include:

y Individual insurancey Small business insurancey Corporate insurance

Tata AIG Insurance offers flexible life insurance to the individuals, businessorganization and other association. For the corporate, there are various insuranceproducts like group pensions, employee benefits, w ork place solutions and credit life.

For the individuals, Tata AIG Insurance offers various products for adults, children

and for retirement planning.

2.3.1 THE TATA GROUP

Tata is a rapidly growing business group based in India with significant internationaloperations. Revenues in 2007-08 are USD 62.5 billion (around Rs. 251,543 crores),of which 61% was from business outside India. The Groups Net Profit for 2007-08 is


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USD 5.4 billion (around Rs. 21,578 crores). The Group employs around 350,000 people worldwide. The Tata name has been respected in India for 140 years for itsadherence to strong values and business ethics. The business operations of the TataGroup currently encompass seven business sectors - Communications andInformation Technology, Engineering, Materials, Services, Energy, ConsumerProducts and Chemicals. The Group's 28 publicly listed enterprises have a combined

market capitalisation of around $60 billion, among the highest among Indian businesshouses, and a shareholder base of 2.9 million. The major companies in the Groupinclude Tata Steel, Tata Motors, Tata Consultancy Services (TCS), Tata Power, TataChemicals, Tata Tea, Indian Hotels, Tata Teleservices and Tata Communications.

2.3.2 AMERICAN INTERNATIONAL GROUP, INC. (AIG)

American International Group, Inc. (AIG), a world leader in insurance and financialservices, is the leading international insurance organization with operations in morethan 130 countries and jurisdictions. AIG companies serve commercial, institutional

and individual customers through the most extensive worldwide property -casualtyand life insurance networks of any insurer. In addition, AIG companies are leadingproviders of retirement services, financial services and asset management around theworld. AIG's common stock is listed on the New ork Stock Exchange, as well as thestock exchanges in Ireland and Tokyo.

2.3.3 MEDIA

If you would like to know more about us, please feel free to peruse the numerousmedia articles that have appeared about our com pany over the years.


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3 THEORETICAL CONCEPTS

3.1 INTRODUCTION OF STRESS

The modern world, which is said to be a world of achievement, is also a world of

stress. One finds stress everywhere, whether it be within the family, business

organization/enterprises or any other social or economic activity. Right from the

time of birth till the last breath drawn, an individual is invariably exposed to

various stressful situations. Thus, it is not surprising that interest in the issue has

been rising with the advancement of the present centaury which has been called the

age of anxiety and stress.

Stress is the subject which is hard to avoid. The term is discussed not only in oureveryday conversations but has become enough of a public issue to attract

widespread media attention whether it be radio, television, newspapers or

magazines, the issue of stress figures everywhere. Different people have different

views about it as stress can be experienced from variety of sources. Ask the

opinions of five different. The business person views stress as frustration or

emotional tension; the air traffic controller sees it as a problem of alertness and

concentration; the biochemist thinks of it as a purely chemical event.

The concept of stress was first introduced in the life sciences by HANS SEL E in1936. It is concept borrowed from the natural sciences. Derived from Latin word

SRINGERE, stress was popularly used in seventeenth centaury to mean hardship,

strain, adversity or affliction. It was used in the eighteenth and nineteenth centuries

to denote force, pressure, strain or strong effort with reference to an object or

person.

The term stress is used to connote a variety of meaningful both by the common man

and psychologist. Psychologist of different persuasions have given (a) stimulus

oriented, (b) response oriented (both physiological & behavioral), (c) depth psychologist have treated the concept from the etiological and psychodynamic

viewpoints. It appears that under these circumstances the essential features of the

stress experienced have not received the attention they deserve. (Asthana, 1983)


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3.1.1 Stimulus oriented approach

Stress is regarded as an external force which is perceived as threatening. Some view

threat itself as stress. According to Selye (1956), any external event or any internal

drive which threatens to upset the organismic equilibrium is stress.

3.1.2 Response oriented approach

The nature of stress, it is claimed, can be understood best in terms of the way people

perceive and ascribe meaning to stress producing situations, the values they

attribute to actions and the way they interact with events. Stress cog nition is

conceived as pre- conceptual; it is more adjectival than motivational. Psychiatrist

have indentified four phases in the reaction to stress the initial phase of anticipatory

threat, the impact of stress, the recoil phase and the post traumatic phase. The

response oriented approaches describe how stress is reacted to, and how peoplefunction under stress.3.1.3The psychodynamic approach

This approach considers events (both external and internal) which pose a threat to the

integrity of the organism leading to the disorganization of personality as stress. Stress

presages loss of ego strength and loss ego support. Stress may be induced by

interpersonal (external) or intrapsychic (between own impulses and ego) factors

resulting in anxiety.

3.2 ANCIENT INDIAN CONCEPTS

The concept of stress in the modern sense is not easily found in the traditional texts

of Indian culture and tradition such as carak samhita, Patanjalis yogasutra and

bhagvag Gita. However, a number of concepts developed by ancient Indian scholars

relate to or appear similar to the phenomenon of stress. Some of these, for example,

are dukha (pain, misery or suffering), klesa (afflictions), Kama or trisna (desires),

atman and ahamkara (self and ego), adhi (mental aberrations) and prajnaparadha

(failure or lapse of consciousness. It is interesting to note that the body mindrelationship, characteristic of modern stress studies, is emphasized in the Ayurvedic

(Indian) system of medicine.


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3.3 Job stress

Job stress can be defined as the harmful physical and emotional responses that occur

when the requirements of the job do not match the capabilities, resources, or needs of

the worker. Job stress can lead to poor health and even injury.

The concept of job stress is often confused with challenge, but these concepts are

not the same. Challenge energizes us psychologically and physically, and it

motivates us to learn new skills and master our jobs. When a challenge is met, we

feel relaxed and satisfied. Thus, challenge is an important ingredient for healthy and

productive work. The importance of challenge in our work lives is probably what

people are referring to when they say "a little bit of stress is good for you.

3.4 CAUSES OF JOB STRESS

Nearly everyone agrees that job stress results from the interaction of the worker and

the conditions of work. Views differ, however, on the importance of worker

characteristics versus working conditions as the primary cause of job stress. These

differing viewpoints are important because they suggest different ways to prevent

stress at work.

According to one school of thought, differences in individual characteristics such

as personality and coping style are most important in predicting whether certain

job conditions will result in stress-in other words, what is stressful for one personmay not be a problem for someone else. This viewpoint leads to prevention

strategies that focus on workers and ways to help them cope with demanding job

conditions.

Although the importance of individual differences cannot be ignored, scientific

evidence suggests that certain working conditions are stressful to most people.

The excessive workload demands and conflicting expectations described in

David's and Theresa's stories are good examples. Such evidence argues for a

greater emphasis on working conditions as the key source of job stress, and forjob redesign as a primary prevention strategy.


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3.5 SOURCES OF STRESS (MODEL 1)

Source of stress at work Personal Stressors Symptoms of Excessive Stress

INTRINIC TO JOB

Boredom

Physical working condition

Time pressures and deadlines

Exorbitant work demands

Information overload

Job design technical problems

ROLE IN ORGENISATION

Role conflict

Role ambiguity

Responsibility for people terrorism

boundaries

CARRERE AND DEVELOPMENT

Under promotion

Over promotion

Lack of job security

RELATIONSHIP AT WORK

Poor relationship with pearssubordinate superior

Threats from below

ORGENISATION STRUCTURE AND

CLIMATE

Lack of participation

Bureaucratic pettiness

Pressures towards conformity

Lack of responsiveness

EXTRA ORGANIZATION SOURS OF

STRESS

Midlife crisis

Family problem

Communication

Financial difficulties

THE INDIVIDUAL

Lack of meaning in the job

Excessive concern for job

Level of anxiety

Level of emotionality

Tolerance for ambiguity

Lave of stress tolerance

Type of behavior

Hypertension

Depression

Heavy drinking

Heavy smoking

Drug addiction

High cholesterol

Coronary artery discuses

Psychosomatic illness

Mental health problem

Numerous other diseases

DISCASES


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(MODEL 2)

ORGENISATION CAUSES

Noise, Poor lighting, Excessive heat,

Excessive cold, Overcrowding,

Poor ventilation, Just and tames,

Poor maintenance of equipment

JOB RELATED CAUSES

Inadequate melting break time, Unsocial

house, Very heavily work load, Unfair

distribution work, Boring work, Meeting

deadlines, Job insecurity and Poor

supervision

RELATIONSHIP CAUSES

Poor supervision, Poor relationship with

subordinate,Harassment and

discrimination, Impersonal treatment, Lack

of communication, Working with public

PERSONAL CAUSES

Underpaid, Undervalued, Receive

appreciation for good work control, Over

pace plan own work control at all

SYMPTOMS

Headache, Anxiety, Dust, Pain,

Indigestion, Sleepiness, Irritability,

Backache, Neakache, Stomach,

Disorder, Inability to concentrate, and

Many more

DISCAS

ES


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4 Objective of Study

To study the top

To study level of stress in Tata AIG at Udhana branch

To know the concept of stress

To know the source of stress at workplace related to job

To know the different causes of stress

To know the different symptoms of the stress


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5 Benefits of Study

5.1 Benefits of study for researcher

With the help of this stress survey researcher will know the conceptthoroughly

Researcher come to employees are under stress or not

In future this survey helps to improve HR skills and practices to understandstress

5.2 Benefits of study for Tata AIG

With the help of this study Tata AIG will know the stress in theUdhana(Surat) branch

Tata AIG increases the job satisfaction and performance of the employeesby knowing the stress level

Study helps to decrease the absenteeism level by reducing stress level

With the help of this survey MetLife increase productivity of the employeeby knowing stress level


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6 Research Methodology

Problem of the Study Research Design Data Collection and Sampling Sampling Method Data Collection Method Analysis of Collected Data Interpretation of Analyzed Data Conclusion of Interpretation

Suggestion and Recommendation

6.1 Hypothecation Problem of the Study

Employee chronically complains of being suffering from headache,inadequate mealtimes and etc... while being at work.

Employee feels that temperature is low than what it should be. Interpersonal conflicts are evident in the organization.

Employee feels that there exits high level of Stressors.

Employee feels that organizational stressors are high as compared topersonal stressors.

6.2 Research Design

Research design indicates the methods and procedure of conducting research study.

Research design can be done in following three types: -

6.2.1 Exploratory Research: -

Exploratory research focuses on the discovery of new ideas and is generally based onsecondary data.

6.2.2 Descriptive Researches: -

Descriptive research is undertaken when the researcher want to know the

characteristics of certain groups.


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6.2.3 Casual or Experimental Researches: -

An experimental research is undertaken to identify causes and effect relationship

between two variables.

The researcher will use Descriptive Research Design.

6.3 Data collection tool and sources

Data are gathered from internal sources and external sources;

Internal sources are employees External sources are books, internet, survey on stress management

Data collection tool is main function for this project report because of without data

collection researcher cannot do any analysi s and solution.

According to requirement of the project, researcher used the schedule

questionnaire as a tool to collect the data.

6.4 Sampling Method and Size

Another aspect of research process is the sample plan, in order to carry out a field

survey it is to be decide that whether it has to be a

Census survey or Sample survey

Out of these two methods of survey method, I had adopted the sample survey in

order to carry out my work specially and I have taken 100 samples as a sample size


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1.


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Q1.How do you feel about your job i general? (Ti onlyone)

Purpose oft aski question is t atto know whether employee are satisfied or not with theirjob.

GENDER COMPLETELYHAPPY

SOMEHOWHAPPY

SOMEHOWUNHAPPY

COMPLETELYUNHAPPY

Male 47% 22% 20% 12%

Female 24% 22% 27% 27%

INTE PRETATION Male are completely satisfied with theirjob (47%) as camper to female

(24%), but 12 % male are completely unhappy with theirjob there 27% female are completely

unhappy with theirjob.

47%

24%22% 22%

20%

27%

12%

27%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

e Fe

e

C

YHAPPY SOMEHOWHAPPY SOMEHOWUNHAPPY COMPLETELYUNHAPPY


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Q2. If you feel you are under stress, please tick which you feel is the main contributory factor:

(Tick only one)

Purpose of the asking question is that to know whether employee feels stress at their home or

workplace.

DA

A ANAL

I

WORK HOME

MALE FEMALE MALE FEMALE

59 56 41 44

INTERPRETATION around 41% male feeling stress at their home and 59% feels at Tata AIG,

around 56% female feeling stress at Tata AIG, 44% feels at home, so at workplace employee feels

stress.

59

41

56

44

0

10

20

30

40

50

60

70

Work Home

Male Female


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57

14

22

29 29

20 18 20 24

36

55

39 37

53

43

41

20 24

24

31 33

27

39 39

0

10

20

30

40

50

60

Mal

NEVER

S ETI ES

FTEN

Q3. Do any of the following causes put an effect on your work

Purpose of the asking question is that to know the Causes of stress like noise, poor lighting,

excessive heat, excessive cold, overcrowding, poor ventilation, dust and fumes, poor maintenance

of equipment.

Crit!

ria(Mal!

) N"

V" #

$ %

METIMES% &

TENN% ISE 57' 24' 20'

( % % # LIG) TING 14' 36' 24'

) EAT 22' 55' 24'

C % LD 29 ' 39' 31'

%VERCROWDING 29

'37

'33

'

(OORVENTILATION 20

'53

'27

'

DUST AND & UMES 18' 43' 39'

( OORMAINTENANCEOFEQUI ( MENT 20' 41' 39'


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INTERPREATATION - identified different causes of the stress for male, researcher found causes

of stress like noise, poor lighting, excessive heat, excessive c cold, overcrowding, poor ventilation,

dust and fumes, poor maintenance and equipment. Researcher used three scales rating to measure

the stress (never, sometimes, and often)

Among all the data and mean researcher finds that Dust and Fumes (2.2) and Poor Maintenance ofEquipment (2.2), noise (1.6) are main causes of stress of the male employees. (See chart)

1.6

2.12 2 2

2.12.2 2.2

0

0.5

1

1.5

2

2.5

MEAN


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29 0 29 0

221

321

29 0 29 0

221

241

37 039 0

41 0

341

441

46 0

39 0

241

341

321

37 034

1

27 024

1

39 0

51 0

01

101

201

301

401

501

601

Female

NAVER

S

OMETI

MES

OFTEN

Criteria(Fe 2 ale) NEVER SOMETIMES OFTEN

NOISE 293 373 34 3

POOR LIG4 TING 29 3 39 3 323

4EAT 223 413 373

COLD 323 343 343

OVERCROWDING 293 443 273

POORVENTILATION 293 463 243

DUST ANDFUMES 223 393 393

POORMAINTENANCEOFEQUIPMENT 243 243 513


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INTERPREATATION - identified different causes of the stress for femail, researcher found

causes of stress like noise, poor lighting, excessive heat, excessive c cold, overcrowding, poor

ventilation, dust and fumes, poor maintenance and equipment. Researcher used three scales rating

to measure the stress (never, sometimes, and often)

Among all the data and mean the researcher finds that Poor Maintenance of Equipment (2.3).

Noise, Poor lighting, Cold, Overcrowding and Poor ventilation (2) are main causes of stress of the

female employees. (See chart)

2 2

2.1

2 2 2

2.2

2.3

1.85

1.9

1.95

2

2.05

2.1

2.15

2.2

2.25

2.3

2.35

MEAN


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Criteria NEVER SOMETIMES OFTEN

NOISE 295 375 34 5

POOR LIG6 TING 29 5 39 5 325

6EAT 225 415 375

COLD 325 345 345

OVERCROWDING 295 445 275

POORVENTILATION 295 465 245

DUST ANDFUMES 225 395 395

POORMAINTENANCEOFEQUIPMENT 245 245 515

Winter Proj on Tata Aig(Hr)

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