Winter Conference 2016 manual

BUILDING A HIGH PERFORMANCE TEAM | JANUARY 6–9, 2016 | CANCUN, MEXICO

Wednesday, January 6, 2016Time Session Speaker Room4:00PM - 7:00PM Marketing Mastermind Various Condesa 3

7:00PM - 9:00PM Welcome Dinner Sponsored byEnerBankUSA

Lower Pool Deck

Thursday, January 7, 20168:00AM - 9:00AM Conference Opening Scott Siegal Condesa 3

9:00AM - 12:30PM Winning Project Management Condesa 2/3

12:30PM - 1:30PM Lunch Condesa 1Friday, January 8, 20168:00AM - 8:30AM Conference Recap Scott Siegal Condesa 3

8:30AM - 12:00PM Office Admin Mastermind Catherine Honigsberg Condesa 1B

8:30AM - 12:00PM Residential Roofing Mastermind Troy Timmer Condesa 1A

8:30AM - 12:00PM Windows and Siding Mastermind Terry Stamman Condesa 210:00AM - 10:30AM Networking Break Foyer

12:00PM Lunch On your own

7:00PM - 10:00PM Richard Kaller Wizard Awards Dinner Sponsored by EnerBankUSA

Lower Pool Deck

Saturday, January 9, 20168:00AM - 9:00AM Is There Really No “I” in Team? Scott Siegal Condesa 3

9:00AM - 11:00AM Admin Breakout: Preparing for TQM Catherine Honigsberg Condesa 1B

9:00AM - 11:00AM Sales Breakout: How to Make 2016 Your Best Year Ever Shawn Feurer Condesa 3

9:00AM - 11:00AM Production Breakout: Managing Productive Teams Scott Siegal Condesa

1A

Fiesta Americana Condesa CancunCancun, Mexico

January 6 - 9, 2016

2016 Winter Conference

Do you have a game plan for your business?

Make a game plan atBusiness Planning Boot Camp and your business will score big!

Sign-up before the end of the Conference to receive 10% off

registration!Platinum Members save even more!

Platinum Members are only required to pay an admin fee (a $350 per person deposit is required to hold your

space).

To Register: Please visit www.contractors.net and use discount code: Cancun2016 (Valid for conference attendees until Monday

1/11/2016) to receive 10% off - OR Fill out a registration form at the registration desk before the end of the conference.

To Register: Please visit www.contractors.net and use discount code: Cancun2016 (Valid for conference attendees until Monday 1/11/2016) to receive 10% off - OR Fill out a registration form at the registration desk before the end

of the conference.

To Register: Please visit www.contractors.net and use discount code: Cancun2016 (Valid for conference attendees until Monday 1/11/2016) to

receive 10% off - OR Fill out a registration form at the registration desk before the end of the conference.

To Register: Please visit www.contractors.net and use discount code: Cancun2016 (Valid for conference attendees until Monday 1/11/2016)

to receive 10% off - OR Fill out a registration form at the registration desk before the end of the conference.

Certified Contractors Network 2016 Owners Conference

June 13-15, 2016

JW Marriott Camelback Inn

Scottsdale, AZ Register online at www.contractors.net/contractors/events/2016-owners-summit

Certified Contractors Network

6476 Sligo Mill Rd Takoma Park, MD 20192 phone: 301-891-0999 fax: 866-250-3270 www.contractors.net

Please confirm with the CCN Office before making travel arrangements. Boot Camps will only run with a minimum of 10 people.

Date Location Diamond Member

Platinum Member

Silver Member

Sales Boot Camp Jan. 25-29 Baltimore Included $3,899 $4,499

Business Planning Boot Camp Feb. 24-27 Baltimore Included

Free (food is $350 per

person) $4,499

Blue Collar Management Boot

Camp March 17-19 Baltimore Included $2,299 $2,899

Business Operations Boot

Camp March 17-19 Baltimore Included $2,299 $2,899

Sales Boot Camp April 11-15 Baltimore Included $3,899 $4,499

Business Planning Boot Camp May 11-14 Baltimore Included Free

(food add’l) $4,499

Lead Generation Boot Camp TBD Baltimore Included $2,299 $2,899

Sales Skill Builder June 13 Phoenix Included $999 $1,199

Owners Summit June 13-15 Phoenix Included $1,199 $1,299

Sales Boot Camp Aug. 1-5 Baltimore Included $3,899 $4,499

Blue Collar Management Boot

Camp Sept. 8-10 Baltimore Included $2,299 $2,899

Business Operations Boot

Camp Sept. 8-10 Baltimore Included $2,299 $2,899

Fall Conference Oct 6-8 TBD Included $1,199 $1,299

Insurance Work Boot Camp Oct. 19-21 Baltimore Included $2,299 $2,899

Lead Development Boot Camp TBD Baltimore Included $2,299 $2,899

Business Planning Boot Camp Nov. 2-5 Herndon,

VA Included Free (food add’l) $2,899

2016 Training Schedule

GreenSky - GreenSky makes it easy for businesses to offer credit to their customers with a fast and paperless solution. Customers apply online, by phone or via their mobile app and contractors get paid within 48 hours. With their wide range of bank partnerships, you can say “Yes” to more of your customers.

Sponsors/Exhibitors2016 Winter Conference

Cancun, MexicoJanuary 6 - 9, 2016

EnerBankUSA - Discover what thousands of contractors already know. You can grow your business by providing your customers an opportunity to complete their dream projects using unsecured home improvement loans. Even if they have the ability to pay cash – homeowners who are offered unbeatable payment options will close faster and do bigger projects. EnerBank USA is a stable, homeowner friendly, no-hassle partner and the industry leader for offer-ing unsecured home improvement loans.

CallSource - Through call tracking, CallSource helps you examine the marketing, sales and training aspects of your company. Offering lead scoring, telephone per-formance analysis, vanity phone numbers and much more to uncover hidden areas of opportunity.

Contractor Nation - Why be good when you can be great? Contractor Nation can take the weight of lead gen-eration off your shoulders with a commprehensive, turn-key program. Our talented internet team will turn your website into a lead generation machine that leaves your competition in the dust.

Sponsors/Exhibitors2016 Winter Conference

Cancun, MexicoJanuary 6 - 9, 2016

Hapco - Hapco, Inc. the world’s largest BAK master dis-tributor, is a full service company specializing top quality Swiss designed and manufactured equipment for the roof-ing and plastics industry! We are the heat tool experts with hands on training. www.hapco.com

Guild Quality - GuildQuality helps contractors stand outfrom their competitors. While everyone says they are aquality contractor, GuildQuality provides authentic thirdparty proof. GuildQuality surveys contractors’ customers.Real-time reporting gives operational insights. Authenticratings and reviews are published online and used inmarketing materials. Find out what customers really think.Stay committed to quality and gain new business.

Labor Sync - Labor Sync is a leader in cloud-based technologies. It offers a cloud-based time keeping solution that lets you monitor the location of your work-force from anywhere. Labor Sync makes tracking and analytics easy-to-use and accessible on any device including mobile phones, computers, and tablets.

improveit 360 - improveit 360 puts all the tools you need to run your business into a single, powerful system. Built specifically by home improvement veterans, their contractor CRM software helps you manage leads, marketing, appointments, quoting, sales, finance, jobs, service, compliance, reporting, and more.

Pinnacle Group - Pinnacle is an international company helping organizations improve workforce performance, loyalty, and leadership. Pinnacle’s organization development programs help public, private, and nonprofit sectors in all levels of the workforce to assess the potential of individuals and develop the potential of organizations. www.pinnaclegroupsusa.com

Parte Baja Alberca (Lower Pool Deck):Welcome Reception and Awards Dinner

Foyer of Gran Condesa Ballroom: Registration and Exhibit HallCondesa Ball Rooms: General Session and Breakouts

Fiesta Americana Condesa Property Map

Session DescriptionsWednesday, January 6, 2016

3:00PM - 7:00PM Registration

CCN will begin registering conference attendees at 3:00pm on Wednesday afternoon. Come to the Foyer of the Gran Condesa Ballroom to check out our exhibitors and meet other CCN members!

7:00PM - 9:00PM Welcome Reception EnerBankUSA

4:00PM - 7:00PM Marketing Mastermind Various

Leads are the lifeblood of a contracting business yet maintaining a steady lead flow tends to be a problem for many contractors. This session will provide you with ideas for lead generation and management through the ideas shared by contractors who have achieved marketing success. Bring your ideas, results (good & bad) and samples of your marketing to share with others.

Welcome Dinner Sponsored by EnerBankUSA

Session DescriptionsThursday, January 7, 2016

8:00AM - 9:00AM Opening Presentation Scott Siegal

9:00AM - 12:30PM Winning Project Management

12:30PM - 1:30PM Lunch

During this hands on challenge of team collaboration, you’ll uncover the key essentials of winning project management including, but not limited to, proper requirement analysis, crucial resource man-agement, handling team changes with grace, marketing and presenting skills, budgeting for success, planning to win, smooth client communication, and real functional team building. You and your team will leave taking away lessons that will benefit your business for a long time!

Enjoy lunch with the attendees at the conference

Session DescriptionsFriday, January 8, 2016

8:00AM - 8:30AM Conference Recap Scott Siegal

8:30AM - 12:00PM Trade Masterminds Various

The CCN Trade Masterminds are an opportunity to sit and talk with a group of members who are justlike you--an opportunity that doesn’t come along very often. In this session, you can ask questionsand get answers with true insight.

Office Admin Mastermind: Cathering Honigsberg

Residential Roofing Mastermind: Troy Timmer

Windows/Siding Mastermind: Terry Stamman

12:00PM Lunch

Lunch on your own.

7:00PM - 10:00PM Richard Kaller Wizard Awards DInner EnerBankUSA

Join us for music, dinner, and festivities. Winners of the 2015 Wizard Awards will be announced and presented at this dinner. Festive cocktail attire requested.

We often hear the expression “There is no “I” in team”, when referring to teamwork, but how true is that? How about individual contributions, initiative, identity, incentives? Shouldn’t they be consid-ered in teamwork? This session explores the value of each “I” so you can put your team on the path to success.

Session DescriptionsSaturday, January 9, 2016

8:00AM - 9:00AM Is There Really No “I” in Team? Scott Siegal

It’s the start of the year and you’ve been given a new sales goal to achieve. Right now, you’re really optimistic that you’ll reach that goal and maybe even go beyond it. But as a typical optimistic sales-person, that’s just in your head until you get actually get going and sometimes “other stuff” gets going too that interferes with your progress. And… you can’t rule out Mr. Murphy’s laws cropping up during the year either.

So, how do you make 2016 your best year? How do you stay on track to achieve your goal? Shawn Feurer will show you how during this breakout session for salespeople. Some of what you’ll find out includes:

• How to break down your activity to assure you easily stay on track• How to use sales metrics that will help you achieve your goals• How to get out of a slump should it occur• And more…

9:00AM - 11:00AMSales Breakout: How

to Make 2016 Your Best Year Ever

Shawn Feurer

9:00AM - 11:00AM Admin Breakout: Getting Ready for TQM Catherine Honigsberg

Total Quality Management meetings are critical to a company who wants to provide the best customer experience and constantly be improving the way it does it. During this meeting, all jobs are reviewed to determine what went right, what went wrong and why. An essential part of TQM is having complete information about each job and a large part of that falls to the office admin staff.During this session, Catherine Honigsberg will show you how to prepare for TQM in your business and provide some tips about getting started and conducting the meeting. Here’s some of what you’ll take away:• How to get accurate job cost reports• Paperwork that need to be prepared for the meeting• How to get information from sales & production• How to get TQM started in your business

Session Descriptions Saturday, January 9, 2016 (cont.)

9:00AM - 11:00AMProduction Breakout: Managing Productive

TeamsScott Siegal

A good leader develops “the competence and commitment of their people so they’re self-motivated rather than dependent on others for direction and guidance.” Paul Hersey

As a leader of a crew, several crews or even sales and office people, your goal should be to help develop those who you lead to be able to enjoy what they do, work independently and produce quality work. However, if you manage people, you know that no one style of management/leadership works for everyone.

In order to be successful as a leader/manager, it is really up to you to change your leadership style in order to meet the needs of your followers, not have your followers adapt to your style of leadership. During this session, Scott Siegal will provide you with an overview of a leadership model called Situ-ational Leadership that is task oriented and allows you to combine a range of managerial styles with the needs of those at different developmental levels. Here’s some of what you’ll take away an under-standing of:

• Your primary style of leadership• Other styles of leadership and their value in managing others• Developmental levels of those who follow you• How to match your style to the developmental level of others to create a dynamic, engaged team.

11:00AM - 12:00PM Closing Session Scott Siegal

Welcome 2015New CCN Members!

MembersCompany Owner City, StateA1 Solar Source Inc Tyson DeLeon New Orleans, LAAccess Basement Systems Michael Kuehn Lancaster, PAAdvantage Roofing Tim Mallory Cincinnatti, OHBay Valley Contractors Ryan Diaz Walnut Creek, CACreative Energy Electric Marco Fragoso Chatsworth, CAEWP Home Improvements Edward Perring Gap, PAHarts Plumbing Excavation Dan Hartsough Tacoma, WAK & S Construction Sergey Korol Sacramento, CAMarrokal Construction Company Tom Capizzi Lakeside, CAQuinn’s Construction Tom Quinn Dracut, MARhino Roofing & Construction LLC Steve Zatarga Allendale, MISea Light Design Build Chuck Coleman Frankford, DESorci Construction Services Brian Sorci Bakersfield, CA

Attendees2016 Winter Conference

January 6 - 9, 2016

MembersCompany Attendees City, StateA & A Services, Inc. Jose De La Rosa

Sean LuddyDonna NielsenPam RochnaBarbara ZorzyChris Zorzy

Salem, MA

A-1 Property Services Jovany AntonioDavid FuentesYosvany MadrugaJosue MelgarKelly O’BrienSteven Roberts

Miami, FL

Affordable Roofing, Siding & Gutters

Mark AbbottLuca CarroliDerrick GibsonSabrina Gibson

Cleveland, TN

All-In-One Home Solutions, LLC Samantha BryantCathy KeithJoel KeithCaroline KormannChris PickettRobert StevensHarmony Wright

Roanoke, VA

Brothers Services Company Ed GreenDave MacLeanJohn MartindaleWill McConnell

Hampstead, MD

Burr Roofing Siding Windows Tracy Gelb Stratford, CTCapizzi Home Improvement Tom Capizzi

Stacey GustafsonGary GustafsonAlison LisetTony PolaKristina RoderickAaron Roderick

Cotuit, MA


January 6 - 9, 2016

MembersCompany Attendees City, StateContract Exteriors Danielle Marie Amerman

Mike BrittinghamBryan BucknerSean CartwrightJulie CartwrightDebbie ClementJohn GoodartMatt GoodwinRandy HannMichelle HannMatt KuzdrallMeghan ManessEugenia MarshallKate McAndrewScott McFerrinKyAnne MorrisBrett MorrisGreg RoonanJennifer SidesStephanie SowersJay StokleyJacob TalbotCam WeldenMatt WhitleyChristopher WysienskiKelly Wysienski

Murrells Inlet, SC

Coors Exteriors Bart CoorsMelissa CoorsMichelle CoorsVince Coors

Lafayette, IN

Eastman Roofing and Waterproofing, Inc.

Linda EastmanJim Eastman

San Jose, CA

Energy Swing Windows Betty RennekampSteve Rennekamp

Murrysville, PA

MembersCompany Attendees City, StateFranzoso Contracting Glenn Martin

Imelda MartinCroton on Hudson, NY

Guardian Home Improvements Joe MartisSarah MartisMatt SnyderSuzanna Snyder

Milwaukee, WI

Hi-Tech Windows and Siding Bill ChaseLynn Ann Chase

Methuen, MA

Homescapes of New England Lynette RogersKarl Rogers

Nottingham, NH

Istueta Roofing Ariel IstuetaFrank Istueta

Miami, FL

Krumwiede Roofing Company, Inc.

Meagan GorzyckiRoss LipinskiAmber OlsenGreg OlsenMark OlsenMelissa Olsen

Bensenville, IL

Maggio Roofing Michael BarrySteve PiccirelliSteve Zisserman

Takoma Park, MD

Master Roofers, LLC Dan BolducDenise BolducVinny Bolduc

Manchester, NH

Mr. Roofing Nick DonofrioOscar MoralesCarlos Rodriguez

South San Francisco, CA

Opal Enterprises Tara DawnVoytek Opalski

Naperville, IL

Pacific Exteriors, LLC David HomavandMalena Homavand

Mill Creek, WA


January 6 - 9, 2016


January 6 - 9, 2016

MembersCompany Attendees City, StatePanda Contractors Inc./Panda Roof

Evangalina MagallonGerardo MagallonLauren JonesSteve JonesNicole PerezIssac Perez

Vero Beach, FL

Patriot Roofing, LLC Susan CampbellSteve Campbell

Gig Harbor, WA

Precision Roofing Services Brent CarlsonTammy CarlsonJeffrey NunhamKirsten NunhamChuck RossMichelle Ross

Lansing, MI

Rain Gutter Specialties Marianne BrownJolen BrownTim Brown Jr.Tim Brown Sr.Stephanie FisherRoss FisherTony Florez

South Jordan, UT

Rampart Roofing Matt MunroMelissa Munro

Colorado Springs, CO

Renewal by Andersen of Alaska Will CloverRandy CunninghamAudrey DunnChris DunnAmanda HarringtonKyle HarringtonKatelyn LearyTravis ShearerCraig SpenceJenett SpenceBryan Trombley

Anchorage, AK

Renewal by Andersen of Orange County

Charlie GindeleConnie Gindele

Laguna Hills, CA

MembersCompany Attendees City, StateSave Energy Company Pat Gorman

Michael GormanJohn GormanSarah Gorman

Petaluma, CA

Scudder Roofing & SIding Karen ScudderPete Scudder

Marina, CA

Stan’s Roofing and Siding Debbie BumsteadKevin Bumstead

Plainfield, IL

The Kaz Companies, Inc. Raymond BallDawn BallDeborah KazmierczakRick KazmierczakRobyn RepmanDave RepmanAnna Marie WestRay West

West Seneca, NY

Tom Curren Companies Lisa CambraChad CambraMarissa CurrenTom CurrenStephanie EichAmanda EickSusan Dollard-EldershawBarry EldershawClaudine HoganBryan PowellCindy PowellPatrick Sanford

Auburndale, MA

Trinity Exteriors, Inc. Casey McCannAfton SwansonTed SwansonMerrill SwansonPete SwansonNick Swanson

St. Louis Park, MN


January 6 - 9, 2016


January 6 - 9, 2016

MembersCompany Attendees City, StateTwin Cities Siding Professionals Curt Dingmann

Emily DingmannLarissa GohlNate GohlDarin MillerKate MillerTerry StammanKristen StammanDavid Zych

St. Paul, MN

Virtus Family of Services Jane BrzuchalskiBryan ElliottMarne ElliottJohn GwaltneyBryan MillerAnnie MillerDebbie MillerBecca MillerMichelle RemetaJohn Remeta

Woodstock, GA

Woods Roofing, Inc. Laura WoodsJames Woods

Canton, SD

CCN Steering Committee

The CCN Steering Committee was originally started in 2001 by CCN’s founder Richard Kaller who decided it would be prudent to have a group of involved members in place for continuity and feedback. Since then, the Steering Committee has met after each conference to offer feedback and insight from the members’ perspective to CCN management. The committee does not make policy but rather offers opinions, ideas and insight to CCN management so that members’ needs are kept in the forefront of CCN decision-making. From time to time, the committee has arbitrated disputes between members and CCN management assuring a fair and balanced consideration of all factors.

Committee members are selected based on their commitment level to CCN and to reflect a representative sample of various trades, sizes and geographical areas.

Reach out to a committee member and let them know your thoughts, needs and ideas!

Current members:

Tim Brown, Jr.Rain Gutter SpecialtiesSouth Jordan, [email protected]

Tom CapizziCapizzi Home ImprovementCotuit, [email protected]

Chris DunnIntegrity Roofing & WindowsAnchorage, [email protected]

Charlie GindeleRenewal by Andersen of Orange CountyLaguna Hill, [email protected]

Frank IstuetaIstueta RoofingMiami, [email protected]

John GwaltneyVirtus Family of ServicesWoodstock, [email protected]

Steve RennekampEnergy Swing WindowsMurrysville, [email protected]

Carlos RodriguezMr. RoofingSouth San Francisco, [email protected]

Rudy RodriquezCastro Roofing of TexasDallas, [email protected]

Kristen StammanTwin Cities Siding ProfessionalsSt. Paul, [email protected]

The mission of Certified Contractors Network is to provide independent home improvement contractors and their employees proven best practices, educational services, networking opportunities and consulting support designed to improve their success, generate more value for their customers, and enhance the professionalism of the construction industry.

CCN member organizations are mainly based in the United States and Canada. Any qualified asphalt, bathroom, design/build, gutter, home improvement, kitchen, landscaping, painting, remodeling, roofing, siding or window contracting business can earn the advantage of significantly higher sales, increased closing ratios, and greater profit margins using proven CCN procedures. A typical profile of a Certified Contractors Network member would show they have been in the contracting business for over 5 years, they have greater than 4 employees, and revenues ranging from $1 to $35 million annually.

Certified Contractors Network delivers solutions to enhance the professionalism, performance, and perception of the construction industry. Our dedication to ethics and education result in increased appreciation and respect of contractors within our community.

• International Networking Meetings and Owners Summits • Strategic Financial Business Planning • Member Networking and Mentorship Programs • CCN Knowledge Center - On Demand Contractor Resource Library • CCN Proprietary Training Materials and Manuals • Sales and Production Activity Boards • Custom On-Demand Training • Teleconference Consulting and Coaching • Weekly Internet Training (CINC) • Weekly Sales Newsletters • Weekly Production Newsletters • Monthly Toolbox Newsletter • FastStart Sales Online Training • FastStart Production Online Training • Contractor Productivity Reporting – Sales & Change Order Contests • Owner Behavioral Profile Analysis •Sales, Blue Collar Management, Sales Manager, Office Administrator, Performance Development, and Performance Management Boot Camp Training Classes • Sales and Production SkillBuilder Training Classes • Employee Behavioral Profile Analysis • Bi-Lingual Education • Sales Wizard Assessment Tool (SWAT) • CCN Strategic Partnerships • CCN Mall

Certified Contractors Network

Winter Conference 2016 manual

Documents

Transcript of Winter Conference 2016 manual