Winter 2018 - Penn Valley Gas
Transcript of Winter 2018 - Penn Valley Gas
THE PENN VALLEY
POST Winter 2018
Thanks for Choosing Propane and Penn Valley to Serve You!
Thank You, Ryan
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EachtimewepreparetowritethiscoverstoryhighlightingoneofourPennValleycoworkers,we’reamazedathowGodcontinuestodirectpeopleherewiththeskills,abilities,andcharacterweneedinordertofaithfullyserveyourneedswithexcellence.ThearrivalofRyanMeyersinthespringof2014wasnodifferent. Ryancametouswith10yearsofexperienceinthepropaneindustry.Hehadspentmostofhistimedeliveringpropane,butalsohadexperienceforecastingdeliveriesanddispatchingdrivers.Heisreliable,hardworking,servantminded,andcommittedtodoingthebestjobpossible.Weweregladtohavehimjoinusasadeliverydriverandalsoasourbackupdispatcher. OneyearafterRyanarrived,wetransitionedtoanewsoftwareplatform.Hisknowledgeofthissystem,fromapriorjob,wasinvaluableinhelpingusfigureoutthedeliveryaspectsofournewsoftware.In2017,ourfaithful,longstandingdispatcherandclosefriend,PhilMoyer,chosetomakeacareertransitionandnowworksforhisson’sbusiness.Needlesstosay,wewerethankfultoGodforbringingRyanheresohecouldbepreparedforthisnewrolebyhavingthreeyearstolearnfromPhilasbackupdispatcher.
WhileRyanwashopingforhisfirstwinterasdispatchertobeawarmone,ifyoulivedinourregionlastyearyouknowthatitwasanythingbutwarm.
pg.2ValleyValues
pg.3 PreparingforWinter
pg.3 SAFETYNOTES
pg.3 AssistanceProgram
pg.4 BackupGenerators
ThankfulnessisreallywhattheThanksgivingandChristmasseasonisallabout.Buthowdoesathankfulheartmakeadifferenceinmylife?I’veseenhowitaffectsthosearoundmethroughmywordsandactions.AthankfulheartimpactsmyperspectiveonmydayandhowIapproachmyrelationshipsandwork.Thanksgivinghasanamazingwayofcausingmyfocustobeonothersandlessonmyself.TheBibleexplainsthatathankfulheartisacriticalpartofexperiencingGod’speaceinthemidstoftroublingtimes(Philippians4:4-7).WhileourculturemighthaveusfocusonhowmanyshoppingdaysareleftbeforeChristmas,rememberingtheblessingsofourlivesandspendingtimewithlovedonesarejusttwoofthemanywayswecanembracethankfulness. TheBalmerfamilyisverythankfulforallofthegreatwomenandmenwhoworkwithushereatPennValley.Wequiteoftenhavecustomerscallorwriteabouttheexceptionalserviceandcaretheyhaveexperienced.WewantyoutoknowthatourservicetoyoustartswithourLordJesus,whocameatChristmastobeourSavior(John3:16).Hehasmadethedifferenceinourlivesandthethankfulheartwithwhichweliveandserve. Iwanttogiveawarmandspecialwelcometoallofournewcustomers.Wehopeyouwillcometoexperienceandvaluethesamelong-termtrustedrelationshipthatexistingPennValleycustomerstellustheyappreciate.Wepraythatyouwillhaveampletimetoenjoytheblessingsoffamily,friends,andtraditionsthroughoutthisholidayseason.
President,PennValleyGas
Tis the Season
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OnJuly22,2016my wife,Catherine,andIheardthewordsthatnoparenteverwantstohear,“Yourdaughter hascancer.Shehastherarestbrain tumorachildcanhave.Thereisnocure.I’msorrythere’snothingwecando.”DIPG(DiffuseIntrinsicPontineGlioma)isatumorthatgrowsinthemostcriticalregionofthebrain;whereeverythingcomestogether. DIPGrespondstoradiationtemporarilyanddoesnotrespondtochemotherapyatall.Therearelimitedclinicaltrials,nomedications,andnogoodoptions.When youreachthepointwherenothingelsecanbedone,wheredoyouturn?Wheredoyougo?Whatdoyoudo? Intimeslikethesewerealizelifeisnotfair.Abeautiful,energetic,quick-wittedlittlegirldoesn’tdeservethis.Noonedoes.Weread
intheBible,specificallyinJames1:2-5:“Consideritpurejoy,mybrothersandsisters,wheneveryoufacetrialsofmanykinds,becauseyouknowthatthetestingofyourfaithproducesperseverance.Letperseverancefinishitsworksothatyoumaybematureandcomplete,notlackinganything.Ifanyofyoulackswisdom,youshouldaskGod,whogivesgenerouslytoall.”Atfirstreaditwasdifficult
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es By Ray WornerWhen Joy Leads toseehowthatispossible.Butintimewedid
findjoyinknowingGodlovesus,caresaboutus,andhasaplanforourlives,evenforthis.OureternalhopeinJesusChristenabledustopersevereonthisjourney. Mollywasboldandoutgoing.Notonlydidsheloveanimalsbutshealsohadaheartforthehomeless.DuringfamilytripstoWashingtonDC,shewouldeathalfofherlunchandgivetheotherhalftosomeoneinneed.Whenshewasinthehospital,shewouldwanttobuyballoonsordrawpicturesforotherchildrenontheoncologyfloor.Mollywasalsoknownforherfaith.At11yearsold,whilewaitingforbrainbiopsysurgery,sheaskedthesurgeon,“AmIgoingtodie?”Shewasnotafraid.ShehadfaithbecausesheknewJesusChristdiedtorescueherandwouldbetheretowelcomeherintoheaven. OnJanuary5,2018,wesaidgoodbyeforthelasttimetoMolly.Ourlivesarericherbecauseofhavingbeengiventhisgiftfor13½ years.Wehavecomfortknowingthatshepeacefullyleftusandisnowcompleteandwhole,jumpingwithjoyinthepresenceoftheLord.Despitethesadnesswefeelwealsohavereasontofindjoy.Joyineachother,inwhatGodhasgivenus,andinthehopethatweknowistrue.I’dliketoencourageyoutoreconcilewithsomeonewhohaswrongedyou,spendextratimewithyourchildren,orcallthatpersonyouhaven’tspokenwithsinceanargument.Whateveritis,lovehealsit,Godheals,looktoHimtobeyourcomfort.Ray Worner joined our Penn Valley family in 2006 as service dispatcher and now spends his time working with new customers and new installations. We appreciate his ability to come alongside customers and builders to develop and support long-term, trusted relationships. Thank you, Ray, for sharing your family’s story with us and for living out an example of faithfulness in the midst of such difficult circumstances.
Continued from page 1 Thank You, Ryan
Despitetherecordsettingcoldtemperaturesandnumberofdeliveries,Ryanandourdeliveryteamdidanexcellentjobworkingtogethertomakedeliveriesinasafe,timelyandefficientmanner. Ryanandhiswife,Vicki,havebeenmarriedfor16yearsandenjoybeinginvolvedintheirlocalchurch.Ryanhelpsoutasaparkingattendantandgreeter,
whileVickihelpsfamiliesgettotheproperclassroomandteachesVacationBibleSchool.Intheirfreetimetheyenjoywalkingtogetherinaparkoronatrailwiththeirdog,Rosie. Thankyou,Ryan,foryourcommitmenttoourcoworkersandforensuringthatweprovidereliablepropanedeliverytoourcustomers.Weenjoybeingonmissionwithyouandlookforwardtomanymoreyearsofservingtogether!
PG. 2 PVGWINTER18
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PG. 3 PVGWINTER18
3. Makesurethatyouandyourfamilyknowwhatpropanesmellslike.Initsnaturalstate,propaneisanodorless,colorlessgas.Anodorantisaddedtogiveitadistinctive,strong,unpleasantsmell–likerotteneggs,askunk'sspray,oradeadanimal.Ifyoususpectagasleak,callourofficeimmediately,evenafterhours.Someoneisalwaysoncalltomakesureyougetthehelpyouneed.
4. Makesureiceorsnowisnotblockingyourregulatorvent.Anareaoffourfeet,extendinginalldirectionsfromthevent,shouldbekeptcleartopreventventblockage.Metercustomersshouldclearaccumulatedsnowfromaroundthemeterandregulator.
5. Workingwithpropaneisseriousbusiness.Donotattempttoinstallappliancesonyourown.Gasappliancesmustbeconvertedforusewithpropane. CallPennValleytomakesureyourpropaneappli-anceisconvertedandinstalledcorrectly.
Penn Valley is committed to your safety.Pleasetakethetimetoreadthroughthesesafetyreminders.Don’thesitatetocallusorvisitwww.pennvalleygas.comformoreinformation.
Critical Winter Reminders1. Whenyourgeneratorruns,pleasewatchthegaugeonthepropanetankandcalluswhenitreaches30%.Sincewedon’tknowwhenyourgeneratorruns,weneedyourhelptomakesureyouhavepropaneforallyourpropaneappliances.Toautomatethenotificationprocess,contactourofficetopurchasearemotetankmonitorthatsendsusthetankreading.
2. Pleasecallourofficefirstthinginthemorningifyouneedserviceoradeliverysothatwecanplantoserveyourneedsasquicklyaspossible.Plus,youcansavemoneybyavoidingaspecialtriporservicecallafter 3pm.
SAFETY NOTES !
No Heat Checklist Ifyourheatingsystemisn’tworking,therearetwo importantwordsyouneedtoknow: Don’t Panic. Itdoesn’tnecessarilymeanthatit’sbrokenorinneedofreplacement. Herearefivestepsthatwillhelpyouidentifytheactualproblemsoyoucancallthecorrectpersonforhelp:
1. Check Your Thermostat: ConfirmthatitissettotheHEAT settingaswellastheAUTOsetting.Tostartyourheater, setthethermostatseveraldegreeshigherthanthecur- renttemperature.
2. Turn the Emergency Switch ON: Mosthomeshavea furnaceemergencyON/OFFswitchthatisusuallylocated nearthebasementstairsoronthewallneartheheater.
3. Check Your Electrical Fuses and Circuit Breakers: Makesurethatnofusesareblownorthatthecircuit breakerforyourheaterisnottripped.
4. Reset Your Furnace: Turningthepowertothefurnace OFFfor30secondsandthenbackONwillcauseitto attempttorunthroughanotherheatcycle.
5. Check the Propane Tank Gauge: Thisgaugeislocated underthelidofyourpropanetank.Ifthegaugeis readingemptyorextremelylow,youmayneeda propanedelivery(Asamplegaugeisonpage4).
Ifyouneedhelpwithyourheatingbills, assistanceisavailable.ThePennsylvaniaLow-In-comeHomeEnergyAssistanceProgram(LIHEAP)providesassistancetoqualifiedhomeowners andrenterstohelpwithheatingcosts. Assistanceisavailableforavarietyoffinancialsituations.PleasecallLIHEAP’stoll-freehotline at1-866-857-7095ifyoucouldbenefitfromthishelpfulprogram.Ifyouwereintheprogramlastyear,theywillautomaticallysendyouanapplica-tionthisyear.
WHO IS ELIGIBLE?HOUSEHOLDSIZE MAXIMUMINCOME
1person $18,210 2persons $24,690 3persons $31,170 4persons $37,650 5persons $44,130 6persons $50,610 7persons $57,090 Eachadd'lpersonadd: $6,480
Need Assistance?
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“Want to Earn $50?" DoyouappreciatebeingaPennValleycustomer?Doyouknowany-onelookingforapropanecompanytheycantrust?Ifyouansweredyesthenyoucouldearnareward! SimplyrefersomeonetoPennValleybycallingourofficeoremailingthanks@pennvalleygas.com.WhenyourreferralbecomesaqualifiedPennValleycustomerwewillposta$50credittoyouraccount!*Thereisnolimittohowmanypeopleyoucanrefersocontactourofficetoday.Welookforwardtohearingfromyou!
*Somerestrictionsapply.Callfordetails.
PRST STDU.S. Postage
PAIDQuakertown, PAPermit NO. 77
RETURN SERVICE REQUESTED
Printed with soy-based ink on recycled paper
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Philippians 4:6-7Don’t worry about anything;
instead, pray about everything. Tell God what you need, and
thank him for all he has done. Then you will experience God’s peace, which exceeds anything we can understand. His peace
will guard your hearts and minds as you live in Christ Jesus.
3000MeetinghouseRoadTelford,PA18969215.723.7429
www.pennvalleygas.com
PG. 4 PVGWINTER18
Backup Generators
Doyouhaveapropanepoweredgeneratoratyourhomeorbusiness?Ifso,weneedyourhelptomakesureyouhaveamplepropanetorunyourgeneratorandotherpropaneappliances.
• Letourofficeknowthatyouhaveageneratorsowe cannoteyouraccount.
• Checkthetankgaugewhenyou’reoutofpowerand yourgeneratorisrunning.
• Callourofficewhenthepropanetankgetsto30%.
• Calluswithyourtankgaugereading afteryourpowerisrestoredsowe canplanforyournextdelivery.
• Considerpurchasingaremote tankmonitorthatwillautomatically alertourdispatcherwhenthetank leveldrops.
Callourofficeoremailservice@pennvalleygas.comtoupdateyouraccountorrequestmoreinformationaboutatankmonitor.
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