Winning with Storage Foundation 5.x – 4.x End Of Life Process Winning with Storage Foundation 5.x.

Winning with Storage Foundation 5.x – 4.x End Of Life Process

Winning with Storage Foundation 5.x

Top Reasons to Upgrade to Storage Foundation 5.0

Improved Stability and Rolling Upgrades From 5.0 and Beyond

Centralized Management and Automated Operations:• Veritas Operation Manager (VOM) delivers visibility, management, and

control across different operating systems and storage

Optimized Thin Provisioning:• Get thin and stay thin with non disruptive migrations automatic

reclamation

Simplified Operating System Migrations:• Reduce downtime and required migration resources for operating

system changes

Data Mirroring• Mirror data across servers and campus data centers

Winning with Storage Foundation 5.x 2

Top Reasons to Upgrade to Storage Foundation 5.0

Improved Database Performance At A Lower Cost:• Cached ODM and database accelerators – improved database

consolidation, optimized storage costs for Oracle databases, reduced Oracle license cost

Accelerated Application Recovery• Cluster File System enables multiple servers to have access to the same

storage for faster performance and faster recovery times

On-Demand Storage Provisioning• Deploy applications faster with storage templates

Automated Recovery of Multi-tiered Applications• Understand the dependencies between components of a multi-tiered

application and automate the recovery of the related databases, application servers and web servers even if they are on different OS and virtual platforms

Complimentary Upgrade to 5.0 – Zero Cost*

* Current Symantec maintenance/support contract on applicable licenses required for complimentary upgrade



SORT – Enabling You To Easily Upgrade and Manage Your Environment

• Real-time patch notifications

• Risk assessments and mitigation

• Actionable server error summaries

Manage Proactively

• Guided installations/upgrades

• Automated product & license key inventory

• Advanced support-based searches

• Extended UMI error code solutions

Improve Operations Efficiency

• Server and environmental specific recommendations

• Tune and optimize environment

Best Practices Alignment

Symantec Operations Readiness Tools (SORT) - web-based tools and services focused on proactively identifying risks and increasing operations efficiency for Systems Administrators

SORT

sort.symantec.com


SORT - Generate An Easy Checklist For Your Upgrade


System EOSL Detailed Schedule

Cluster File System EOSL Date Oracle EOSL Date DB2 EOSL Date 4.0 (AIX) 7/31/2011 4.0 (AIX) 7/31/2011 4.0 (AIX) 7/31/2011 4.0 (Solaris) 7/31/2011 4.0 (Solaris) 7/31/2011 4.0 (Solaris) 7/31/2011 4.0 MP1 (AIX) 7/31/2011 4.0 MP1 (AIX) 7/31/2011 4.0 MP1 (AIX) 7/31/2011 4.0 MP1 (Solaris) 7/31/2011 4.0 MP1 (Solaris) 7/31/2011 4.0 MP1 (Solaris) 7/31/2011 4.0 MP2 (AIX) 7/31/2011 4.0 MP2 (AIX) 7/31/2011 4.0 MP2 (AIX) 7/31/2011 4.0 MP2 (Solaris) 7/31/2011 4.0 MP2 (Solaris) 7/31/2011 4.0 MP2 (Solaris) 7/31/2011 4.0 MP3 (AIX) 7/31/2011 4.0 MP3 (AIX) 7/31/2011 4.0 MP3 (AIX) 7/31/2011 4.0 MP4 (AIX) 7/31/2011 4.0 MP4 (AIX) 7/31/2011 4.0 MP4 (AIX) 7/31/2011 4.1 (HP-UX) 7/31/2011 4.1 (HP-UX) 7/31/2011 4.1 (Linux) 7/31/2011 4.1 (Solaris) 7/31/2011 4.1 (Solaris) 7/31/2011 4.1 (Solaris) 7/31/2011 4.1 MP1 (HP-UX) 7/31/2011 4.1 MP1 (Solaris) 7/31/2011 4.1 MP1 (Solaris) 7/31/2011 4.1 MP1 (Solaris) 7/31/2011 4.1 MP2 (HP-UX) 7/31/2011 4.1 MP2 (Solaris) 7/31/2011 4.1 MP2 (HP-UX) 7/31/2011 4.1 MP2 (Solaris) 7/31/2011 4.1 (Linux) 9/13/2011 4.1 MP2 (Solaris) 7/31/2011 4.0 MP3 (Linux) 9/13/2011 4.0 (Linux) 9/13/2011 DB2 EOSL Date

4.0 MP1 (Linux) 9/13/2011 Oracle Real Application Clusters EOSL Date 4.0 (AIX) 7/31/2011

4.0 MP2 (Linux) 9/13/2011 4.0 (AIX) 7/31/2011 4.0 (Solaris) 7/31/2011 4.0 MP3 (Linux) 9/13/2011 4.0 (Solaris) 7/31/2011 4.0 MP1 (AIX) 7/31/2011 4.0 MP1 (AIX) 7/31/2011 4.0 MP1 (Solaris) 7/31/2011

UNIX/Linux EOSL Date 4.0 MP1 (Solaris) 7/31/2011 4.0 MP2 (AIX) 7/31/2011 4.0 (AIX) 7/31/2011 4.0 MP2 (AIX) 7/31/2011 4.0 MP2 (Solaris) 7/31/2011 4.0 (Solaris) 7/31/2011 4.0 MP2 (Solaris) 7/31/2011 4.0 MP3 (AIX) 7/31/2011 4.0 MP1 (AIX) 7/31/2011 4.0 MP3 (AIX) 7/31/2011 4.0 MP4 (AIX) 7/31/2011 4.0 MP1 (Solaris) 7/31/2011 4.0 MP4 (AIX) 7/31/2011 4.1 (Linux) 7/31/2011 4.0 MP2 (AIX) 7/31/2011 4.1 (HP-UX) 7/31/2011 4.1 (Solaris) 7/31/2011 4.0 MP2 (Solaris) 7/31/2011 4.1 (Solaris) 7/31/2011 4.1 MP1 (Solaris) 7/31/2011 4.0 MP3 (AIX) 7/31/2011 4.1 MP1 (HP-UX) 7/31/2011 4.1 MP2 (Solaris) 7/31/2011 4.0 MP4 (AIX) 7/31/2011 4.1 MP1 (Solaris) 7/31/2011 4.1 (Linux) 9/13/2011 4.1 (HP-UX) 7/31/2011 4.1 MP2 (HP-UX) 7/31/2011 4.1 (Solaris) 7/31/2011 4.1 MP2 (Solaris) 7/31/2011 Sybase EOSL Date 4.1 MP1 (HP-UX) 7/31/2011 4.0 (Linux) 9/13/2011 4.0 (Solaris) 7/31/2011 4.1 MP1 (Solaris) 7/31/2011 4.0 MP1 (Linux) 9/13/2011 4.0 MP1 (Solaris) 7/31/2011 4.1 MP2 (HP-UX) 7/31/2011 4.0 MP2 (Linux) 9/13/2011 4.0 MP2 (Solaris) 7/31/2011 4.1 MP2 (Solaris) 7/31/2011 4.0 MP3 (Linux) 9/13/2011 4.0 MP2 (Solaris) 7/31/2011 4.0 (Linux) 9/13/2011 4.1 (Solaris) 7/31/2011 4.0 MP1 (Linux) 9/13/2011 4.1 MP1 (Solaris) 7/31/2011 4.0 MP2 (Linux) 9/13/2011 4.1 MP2 (Solaris) 7/31/2011 4.0 MP3 (Linux) 9/13/2011


System EOSL Detailed Schedule - Continued Windows EOSL Date Volume Manager for UNIX/Linux EOSL Date 4.1 (Released) 7/31/2011 4.0 (Solaris) 7/31/2011 4.2 (Released) 7/31/2011 4.0 MP1 (Solaris) 7/31/2011 4.3 (Released) 7/31/2011 4.0 MP2 (Solaris) 7/31/2011 4.3MP1 (Released) 7/31/2011 4.1 (HP-UX) 7/31/2011 4.3MP2 (Released) 7/31/2011 4.1 (Solaris) 7/31/2011 4.1 MP1 (HP-UX) 7/31/2011 Storage Foundation HA for Windows EOSL Date 4.1 MP1 (Solaris) 7/31/2011 4.1 (Released) 7/31/2011 4.1 MP2 (HP-UX) 7/31/2011 4.2 (Released) 7/31/2011 4.1 MP2 (Solaris) 7/31/2011 4.3 (Released) 7/31/2011 4.3 MP1 (Released) 7/31/2011 Volume Replicator EOSL Date 4.3MP2 (Released) 7/31/2011 4.0 (AIX) 7/31/2011 4.0 (Solaris) 7/31/2011

HA for Windows Cluster Agent for EMC SRDF EOSL Date 4.0 MP1 (AIX) 7/31/2011

4.3 MP1 7/31/2011 4.0 MP1 (Solaris) 7/31/2011 4.3MP2 7/31/2011 4.0 MP2 (AIX) 7/31/2011 4.0 MP3 (AIX) 7/31/2011

HA for Windows Cluster Agent for Microsoft Exchange EOSL Date 4.0 MP4 (AIX) 7/31/2011

4.3 MP1 7/31/2011 4.1 (HP-UX) 7/31/2011 4.3MP2 7/31/2011 4.1 (Solaris) 7/31/2011 4.1 MP1 (Solaris) 7/31/2011

Storage Foundation HA for Windows Cluster Agent for Microsoft SQL EOSL Date 4.1 MP2 (HP-UX) 7/31/2011

4.3 MP1 7/31/2011 4.1 MP2 (Solaris) 7/31/2011 4.3MP2 7/31/2011 4.0 (Linux) 9/13/2011 4.0 MP1 (Linux) 9/13/2011 Storage Foundation QuickStart EOSL Date 4.0 MP2 (Linux) 9/13/2011 4.0 MP1 (Linux) 9/13/2011 4.0 MP3 (Linux) 9/13/2011 4.0(Linux) 9/13/2011

Visit https://sort.symantec.com/eosl/show_matrix for latest details

https://sort.symantec.com/eosl/show_matrix


Storage Foundation and High Availability SolutionsRelease Versions 4.x End of Support Life Process

• Customers are advised to have completed the upgrade to Storage Foundation High Availability 5.1 prior to the End of Support Life date of 7/31/2011

• Unable to upgrade by 7/31/2011?

– The Support Extension package is available for purchase

– Symantec is offering a limited amount of courtesy calls for SFHA 4.x support services to assist with a smooth transition• Customer will be informed they are requesting service on a End of Support Life release version• Courtesy call period ends on 10/30/2011 • Limited to 2 service calls in total by 10/30/2011


Legacy Support

• 24x7 phone support and access to Symantec’s knowledge base, content updates, maintenance packs, and minor releases

• Access to software fixes as needed• Access to future software version

upgrades

Symantec Support Extension Overview

9

Sustaining Support

• Offers continued support and upgrade flexibility

• Customized support services to fit your needs: Legacy and Sustaining Support

• Online technical support through Symantec’s knowledge base

• Assistance from technical support experts via e-mail and Symantec’s MySupport

• Access to content updates, maintenance packs and minor releases

• Access to future software version upgrades

Purchase and updated information available at the Symantec Support Extension site:

http://www.symantec.com/business/services/detail/detail.jsp?pcid=support_services&pvid=svc_support_extensions


Symantec Support Extension Feature Comparison

9

Feature Legacy SustainingSupport Extension End DateFinal Support Extension Service Date July 31st, 2013 July 31st, 2016Response Times and Hours of CoverageInitial Response Time Goals 30 min 2 HoursHours of Coverage 24x7 24x7Reactive Coverage # of Cases Unlimited Unlimited# of Technical Contacts 6 per software title 6 per software titleCase Submittal and Interface Phone and Web/Email Email/Web only Live/warm handoff Yes NoEscalation ManagementEscalation (ability to request an escalation) Yes (per Support Policy) No

3rd Party Escalation via TSANet Yes (if available) NoTroubleshooting ResourcesMy Support Yes YesAccess to KnowledgeBase Yes YesCommunity Forums and Blogs Yes YesUpdates and UpgradesNew Major Releases Yes YesMinor Releases, Service Packs, Maintenance Packs

Yes (If currently available) Yes (If currently available)

Patches Yes Yes (If currently available)Hot Fixes Yes No Delivery LogisticsAccess to Engineering Yes No

Thank you!

Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.

This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.

Thank you!

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Winning with Storage Foundation 5.x – 4.x End Of Life Process Winning with Storage Foundation 5.x.

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