To whom it may concern,

I began my association with Tyler O'Brien in the fall of 2009, when I read an ad in the Mercedes Star magazine, the publication of the Mercedes Benz Club of America.  Tyler had put an ad in the magazine to offer genuine Mercedes parts at the club discount.

Immediately upon calling, and speaking with Tyler for the first time, I knew I was dealing with a professional.  Not because he necessarily knew much about my car, but because he asked appropriate questions.  I recognize the need to understand customers better by asking questions.  I teach that to my real estate associates in their training classes, so it was further confirmation when I saw it practiced by one in another field.

Tyler is such an affable fellow that my comfort level with him was immediate.  I attribute my pursuit of the Mercedes brand in large measure to Tyler.  His advice and thoughtfulness helped to raise my comfort level to the point I currently own 15 Mercedes of varying types and vintages.

Tyler's assistance caused one of my vehicles to earn a prestigious 'Best in Show' award at Mercedes' North American headquarters in Montvale, NJ in 2014, the top prize out of a field of 130 competitors.

We have yet to meet face-to-face, but the reader should know that Tyler's dedication to his job as a parts manager is met with the enthusiasm of a young man on a mission to please his customers by going above and beyond this customer's expectations.

Should the reader have any questions to ask of the writer, please do not hesitate to do so.

Sincerely,

Winthrop E. Baum203-858-6300 (cell)Win@winbaum.com