CA Wily Deployment at AusPost

MotivationAusPost has a large investment in NetWeaver technology (over 80 SAP instances)

AusPost has several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, etc)

AusPost allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment

Wily Introscope right to view (RTV) license is included in Solution Manager Licensing

Wily is the only SAP supported (and recommended) tool for E2E RCA on NetWeaver J2EE deployments.

Several out of the box dashboard already delivered as part of RTV

Strong Wily / SAP relationship will ensure further improvements.

SAP Monitoring roadmap

Response

JVM

Application Server

J2EE Application

Servlet EJB MQ/Tux

JDBC

CICS

File and Network I/OMemory

IntegrationPortal

Portlets

Engine

Portlet Container

Authentication

Authorization

Building Models

Page Loading

Page Rendering

JDBC PoolsEJB PoolsThread Pool

Transaction Request

AIX

MQ Series

Web Services

Oracle RDBMS

LDAP Security

Ensure maximum SAP performance by being able to monitor and manage your entire environment from a single point.

AIX

MQ Series

Web Services

Oracle RDBMS

LDAP Security

SAP ABAP/J2EE

Interfaces (PCMS/ELMS)

Current Wily (light) deploymentFirewallsNetwork

SAP ERP6Switches

Load Balancer SAP EP7

Routers

AgentAgent

CA Wily EM (hxaix60)

SAP PI7.1

Agent

Solution Manager 7

Agent

Introscope WorkstationJava Client

Browser InterfaceCommand Line

Wily Introscope and Solution Manager

Wily Introscope is deployed using ABAP and J2EE Wily agents

Wily is used for debugging performance issues on a NetWeaver stack

SAP provides a right to view (free licence) for SAP dashboards only

There is no alerting capability with the right to view (RTV) license

Alerting direct to CA Unicenter not enabled with Wily RTV

There is no ability to create (and save) additional dashboards with RTV license

Link to Remedy Service Desk is a desirable initiative

Nice report generation interface for PDF reporting included

Links to the SAP root cause analysis (RCA) work centre

AusPost is moving towards continuous application performance improvement

Benefits of CA Wily for SAP Support team

Can quickly identify and pinpoint bottlenecks proactively

Can help eliminate unplanned outages (if used proactively)

Can help to manage service levels

Helps to optimise resources

Helps to lower the costs associated with supporting J2EE based NetWeaver applications

Strong relationship between SAP and CA

All Wily trouble tickets are raised directly via the SAP Service Marketplace

Wily RTV is included in existing SAP software license

Infrastructure used Wily Production LPAR (hxaix60)

Wily Non-Production WPAR (bxwpar3)

AIX 5.3 TL 7 (LPAR)

AIX 6.1 (WPAR)

Wily Introscope Enterprise Manager 8.0.2.0

Workstation build 470969

Both Wily Workstation and Wily WebView deployments supported and used

Typical Wily Dashboard

Typical Wily Triage

Typical Wily Custom Investigator screen

Typical Wily on demand report

Current Wily RTV feature list Real time monitoring using pre-built dashboards (PI and Portal are the best ones)

Investigator to build on the fly graphs

Adobe based report generation

Dynamic transaction tracing

New Wily Extended Diagnostics feature list Creation of customer specific dashboards and views

Pro-active alerting and reporting

Integration into existing CA Unicenter management platform

Bundled add-ons for Oracle DB and non-SAP Web servers

Other Wily requirements at AusPost Single Wily infrastructure for entire AusPost

Solution must be scalable and sustainable

Backup and restore procedure

High available and failover

Patching process and software currency

Customer training (SAP specific and general support)

Alerting beyond Wily (CEM)

Wily Maturity Model at AusPostPhase 1

Basic Application Monitoring RTV Wily Introscope EM installed and deployed Each user installs Wily Workstation on desktop Basic Wily training using group learning model

Phase 2

Wily use to determine root cause of problems Assistance to capacity management Application performance reporting

Phase 3 Link SAP Services Wily into AusPost corporate Wily (manager of managers) Integrated and automated alerting Management dashboards established Application performance centre of excellence Move towards CA Wily CEM appliances

FirewallsNetworkSAP ERP6

SwitchesLoad

Balancer SAP EP7Routers

AgentAgent

CEM Appliance

SAP PI7.1

Agent

TESS

CEM ConsoleBrowser Interface

Introscope WorkstationJava Client

Browser InterfaceCommand Line

Solution Manager 7

Agent

CA Wily EM (hxaix60)

Future Wily (heavy) deployment

Linkswiki.sdn.sap.com/wiki/display/SM (Solution Manager wiki)

www.sdn.sap.com/irj/scn/forums (Solution Manager Forum)

www.service.sap.com/diagnostics (Wily Information)

www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website)