WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to...

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WHY EMAIL?

Transcript of WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to...

Page 1: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

WHY EMAIL?

Page 2: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

WHAT TYPES OF EMAIL ARE WE TALKING ABOUT, ANYWAYS?

Page 3: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

One-to-many emails allow marketers to connect with as many of their contacts as

they like, at one time

Page 4: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven
Page 5: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Email helps to close & delight.

Page 6: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven
Page 7: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven
Page 8: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

FLICKR USER JOHN O’NOLAN

While closing/delighting, a lot of other great things happen as well.

Page 9: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

In HubSpot, everything is in one place. Pull lists, personalize emails, track leads & review analytics.

Page 10: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

HOW TO USE EMAIL BEST PRACTICES.

Page 11: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Define a clear goal for your email

Personalize where appropriate

Focus on engagement

EMAIL BEST PRACTICES

Segment your recipient list

Test and analyze

Page 12: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Define a clear goal for your email

Personalize where appropriate

Focus on engagement

EMAIL BEST PRACTICES

Segment your recipient list

Test and analyze

Page 13: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

What is the intended action you want your recipient to take:

• Fill out a survey

• Read more content (blog posts)

• Read more content (downloadable offers)

• Register for a webinar

• Sign up for a “lunch and learn”

• Request a demo

• Receive a custom quote

• Request a free consultation

Page 14: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Define a clear goal for your email

Personalize where appropriate

Focus on engagement

EMAIL BEST PRACTICES

Segment your recipient list

Test and analyze

Page 15: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

FLICKR USER ERAN SANDLER

Segmentation allows you to target the right people with the right message at the right time.

Page 16: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Segment by:

• Buyer Persona

• Stage in Buyers Journey

• Industry

• Site Activity (Email, Social, Conversion history)

• Demographic (Gender, Age, Location)

• Purchasing History

Segment your recipient list

Page 17: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Define a clear goal for your email

Personalize where appropriate

Focus on engagement

EMAIL BEST PRACTICES

Segment your recipient list

Test and analyze

Page 18: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

1 Make sure emails are sent from real people

Personalize where appropriate

Page 19: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

1 Make sure emails are sent from real people

Personalize where appropriate

Page 20: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

1 Make sure emails are sent from real people

Personalize where appropriate

2 Use personalization tokens when appropriate

Page 21: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

1 Make sure emails are sent from real people

Personalize where appropriate

2 Use personalization tokens when appropriate

Page 22: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

1 Make sure emails are sent from real people

Personalize where appropriate

2 Use personalization tokens when appropriate

3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise.

Page 23: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Define a clear goal for your email

Personalize where appropriate

Focus on engagement

EMAIL BEST PRACTICES

Segment your recipient list

Test and analyze

Page 24: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Value-Driven Communication

"Increasingly, the most effective marketing messages — feel less like marketing and more like useful, enjoyable, inspired information your customers and prospects want, conveyed in accessible, human terms.“ -Brian Conlin, Vocus

FLICKR USER RORY MURDOCK

Page 25: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Focus on engagement

1 Use actionable language

Page 26: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Focus on engagement

1 Use actionable language

Page 27: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Focus on engagement

1 Use actionable language

2 Write clear & compelling subject lines

Page 28: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

1 Use actionable language

2 Write clear & compelling subject lines

• Persona-aligned language

• Consider using personalization

• Action-oriented verbs

• Clear value proposition

• Ideal length: 50 characters or fewer

• Consistency with content of email

Focus on engagement

Page 29: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

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3 Optimize for mobile

Focus on engagement

Use actionable language

Write clear & compelling subject lines

Page 30: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

OPTIMIZE FOR MOBILE FLICKR USER DRU BLOOMFIELD

Mobile is here to stay. 47% of all email is opened on mobile.

Page 31: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

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3 Optimize for mobile

• Use responsive templates. • Don’t crowd links. • If you are using a CTA or button, make sure there is plenty

of space and it is big enough to tap (min 44x44 pixels). • Use a clear and concise message that readers can scan and

comprehend. • Avoid using tiny fonts. Minimum 12pt

Use actionable language

Write clear & compelling subject lines

Focus on engagement

Page 32: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Define a clear goal for your email

Personalize where appropriate

Focus on engagement

EMAIL BEST PRACTICES

Segment your recipient list

Test and analyze

Page 33: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Analyze the results of each email send to help you determine which types of emails are most successful.

Page 34: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

Define a clear goal for your email

Personalize where appropriate

Focus on engagement

EMAIL BEST PRACTICES

Segment your recipient list

Test and analyze

Page 35: WHY EMAIL? · 3 Use an email signature to personalize the email and provide a method for people to reach out, but keep that signature concise. ... Test and analyze . Value-Driven

EMAIL TOOL WALKTHROUGH.