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Transcript of Why Bother? Identifying the True Value of SAP Investments by Looking At Real Australian...
Why Bother?Identifying the True Value of SAP Investments by
Looking At Real Australian Implementations
Steve BennettCo-founder
Business Intelligence CORTEX
My Background
• Co-founder Business Intelligence Group• CORTEX - an online Australian community of BI, PM,
DWH, ETL and Analytic professionalsForums Research Jobs Local BI News & Eventswww.tbig.com.au/forums
• 20 years building analytic capabilities• Oz Analytics Blog analytics.typepad.com
What We’ll Cover
• Introduction• Ownership Lessons• Best Practices• New Capabilities• Conclusions
Introduction
• Lessons from over 100 BI projects• 2003 - 2009• Over 50% in environments with SAP• 70% Australian, 30% Asian• Mainly in Banking, Insurance and Leisure
10 Signs You Need Analytics
1. You have to wait to make/change a report2. There are more than 100 requests pending 3. Multiple numbers for the same thing 4. The same words to mean different things5. You can't get an instant understanding6. The commentary is larger than the report7. The report is handcrafted 8. It takes longer than 5 minutes to view 9. You can't access the report10. You manually validate key numbers
Why Bother? Because …Organisations that have successful BI solutions:
• Have better and timelier access to information:• Customer activities• Operating costs• Market trends• Supply chain issues
and many other pieces of performance that are not easily measured
This can give them a capability to …• Better understand current performance (issues)• Identify efficiency opportunities (insight)• Reliably predict future performance• Make better decisions because they are based
on correct data and insight (trusted)• Reduce risks (less surprises)• Enhance agility (in handling new requirements)• Promote a shared understanding (same
language)• Reduce internal conflicts (SSOT)
Business Objective ContinuumWide range of ambitions:
leverage analytics for competitive advantage
Performance Manage Decisions
Automated Decisions
Management Reporting
Dashboards Scorecards
Operational Reporting
Analysis
When you know the question When you know the data When you know the drivers
Short Term Goals
Long Term Goals
Department Enterprise
Batch + Periodic Real Time
Alerts
Reality Check
• Developing a better analytic capability is difficult because:• You have to consider non-financial measures (e.g. ¾ of the
balanced scorecard) that are typically not in your transaction and financial systems
• Modelling of future performance (lead measures) is complex to do well
• You do not know the business better than everyone else
Ownership Lessons
Best Ownership Practices
• DQ champions in IT and BI Departments.• Domain experts from across the enterprise• Data owners of every data item and measure in the BI
platform• Empowered to make decisions:
• All business data and their definitions(including reference data)
• Enterprise performance measures and their calculation basis• solutions (business processes and IT)
• Monthly meetings to solve DQ issues
Establishing Ownership
• Have a clear plan to realise benefits• Sell the benefits• Establish the governance group asap• Define the data• Prioritise and decide data issues.• Provide feedback on Data Controls, Data Validation
and Quality.• Business ‘work-arounds’ that deal with issues without
requiring additional IT work.
Best Practise Data Control Principles
• Anyone can raise data issues• If you raise the issue you own acceptance of a
solution• BIA Department owns the resolution process• Data Council owns prioritisation• Reconcile daily• Measure data quality against agreed SLA’s and KPI’s• Recognise the data lifecycle and manage it
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What are the burning questions?What are the value drivers?
Data AnalysisWhat does the data support?
Logical ModelHow do we think it should look?
Business NeedWhat does the business want?
Listen to the business• Talk to the business – and keep
talking!• Get buy in - partnership• Agree definitions• Understand the business
processes
Look at the source data• Look at the data• Look at history and recent data• Work on data quality• Validate business processes
Argue for the Big Picture• Understand the big picture• Avoid silos• Conform dimensions• Challenge the business need
Business Requirements:
Best Practices
Have C-level support
“He’s charged with expressing contempt forbusiness intelligence.”
Enterprise dashboard down to transactions
“We just want a dashboard”
Enterprise DQ with a BI Platform focus
Garbage In Garbage Out
Single (business driven) analytic community
Trust us, we know what we are doing
Single (business driven) governance structure
Arguments and confusion because meanings aren’t defined and agreed
BI linked to performance management
“We’ve got enough rocks – what we need is better intelligence”
Best Practices
• BI is a management process• Daily performance tracking of:
• Products• Portfolios• Marketing Campaigns
• Performance predictions against targets• Financial• Cultural
• Competitors• Mobile delivery
• Customer Satisfaction• Data Quality• etc.
• Strategic Objectives• etc.
New Capabilities
When Developing New Capabilities …• BI investments can spread over several years• The actual solution(s) is usually only known
when well into the BI project• 30 – 50% of your investment in BI will be on
meeting additional requirements• The more successful you are the more new
requirements you will have to meet
within the same budget.
New Capabilities• An example from the GFC:
• Delivering a BI platform for self-service reporting• New need to securitise mortgages• Existing BI investments could be repurposed to meet the
new requirements.
• An example new Board requirement:• Delivering a ABC capability• New focus on profitability (fees-less-expenses)• Existing ABC project expanded.
3 Key Points to Take Home
• Data is the lock• Analytics is the key• Attention to detail gets the key in the lock• Everyone is struggling with similar issues and
>80% of BI in Australia addresses the left ⅓ of the continuum
• Success in the other ⅔ is possible and Australian examples exist
3 Key Points to Take Home
Questions?
Business Intelligence CORTEXA new online Australian community of DQ, DWH, ETL, BI, PM and Analytic professionals
Forums Research Jobs Local BI News & Events
www.tbig.com.au/forums
[email protected] 0413 666 724