Live Chat InsightOnline Customer Engagement has Evolved

In Association With

15th March 2011

• Parker Software established in 2003, develops innovative Windows based software aimed at companies that do business on the web.

• Our two main products are:

A tool for monitoring web site visitor activity in real time and live chat

Advanced Email automation tool for integrating incoming emails with business processes. 

• We are a privately held company. All our software products are owned, developed & supported by us from our offices in the UK and USA.

About Us

Global Customers

WhosOn Key Features

Track Web Visitors In Real Time - Track real time web usage.

Real Time Prospect Detection Track 'Prospects' by watching which pages a visitor is requesting. See how many prospects are converting by PPC campaign or keyword.

Engage Your Visitors Engage your visitors with proactive 'Invite' requests.  Configure multiple automatic rule-based invites. (Pro-Active and Re-Active Chat)

Provide Live Chat For Sales & Support Add secure live visitor chat to your website. Let visitors communicate with you as they browse. Increase sales and improve customer support.

View Live Analytic Reports View detailed web analytics reports. Live and on demand web analytics reporting.

Links With Your CRM System Integrate website visitor records and chat sessions with Microsoft Dynamics CRM. Capture visitor contact information in real time from your web forms.

Live Chat Translation Translate chats in real-time, currently supporting 16 languages

Remote Control and Co-Browse Provides the ability to take control of the visitors desktop

Skills Based Routing Improves first contact resolution routes chat through to agents with relevant skill set

Ticketing Full ticketing system which can creates tickets from inbound emails and chats

• Helps sales conversion, improve customer satisfaction and loyalty• Instils confidence visitors identify you as a real company• Confirm its the right choice for the end user• Understand customers needs in real-time• Quickest way for Visitors to get information• Direct Visitor Engagement• Helps in delivering an experience• Reduce Customer Waiting Times• Real time communication• Provide Assistance or Help• Widen Markets (Translation)• Lower Support Costs• Lower Overheads• Keeps momentum

Live Chat Benefits

Tangible Benefits• Reduces Overall Call

& Email Volume

• Improves Online Conversions (20% Uplift)

• Increased Agent Productivity

iPhone/iPad Client

WhosOn2011 Chat Interface

Example Service Desk Chat

Example Dynamics Integration

Example Dynamics Integration

Further Information

Ian Rowley (MSc) Business Development Manager

Parker Software Inc, 4767 New Broad Street, Orlando, Florida 32814

e:   ian@parker-software.com

w:  www.whoson.com

IRowley

USA: Toll Free (800)-680 7712

Stand 8

Free Trial www.whoson.com/trialoptions.aspx

Q & A