WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... ·...

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Transcript of WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... ·...

Page 1: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized
Page 2: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

WHO ARE WE AND WHAT DO WE DO?

“We are the only ground operator in our regions with

Australian & East African ownership, giving you 24/7

representation on both continents.”

“Our goal is to provide a new level of service and

professionalism in the region knowing your Ground

Operator is always there delivering value, loyalty and

advocacy for your brand.”

“We are a different kind of DMC/Ground Operator.

Based centrally in Kigali Rwanda we are experts for

bordering countries of Rwanda, Uganda, DR Congo

and Tanzania.

“Travelling to Africa is very exciting but also can be

daunting. Having that local two continent coverage

gives tremendous peace of mind to your clients and

keeps you always informed and up to date as

experts.”

Page 3: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

Our Slogan and Call to Action

Page 4: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized
Page 5: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

Our Mission

To deliver unique, inspiring and best in region

experiences throughout Rwanda, Uganda, DR

Congo, Tanzania and beyond that promise emotional

memories that move you long after you return home.

Page 6: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

Our

Service

Promise

To take care of

you like we

would our

favourite

relative.

Page 7: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

DO WE GO BEYOND EAST AFRICA AND CONGO?

ZIMBABWE

ZAMBIA

Botswana

BOTSWANA SOUTH AFRICA

TANZANIA/ZANZIBAR CENTRAL AFRICAN REPLUBIC

NAMIBIAKENYA

ABSOLUTELY

We have best in class, established

and like minded partners in these

destinations to make a Primate &

Safari Mecca combination easy.

We are only too happy to work with any existing partnerships you have.

Page 8: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

WHAT’S SO UNIQUE?

HERE’S 11 WAYS WE INTROUDCE A NEW

LEVEL OF SERVICE & PROFESSIONALISM?

Page 9: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

1. 24/7 SERVICE FROM BOTH CONTINENTS

Whilst Victor and Sandra run our DMC operation from Rwanda.

Michael is here for your benefit while they sleep or need help with anything.

NSW is 8 hours ahead of Kigali

Page 10: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

2. WE KEEP YOU UP TO DATE AND INFORMED

SO YOU’RE THE EXPERT

By publishing a

monthly industry

update you are ahead

of the curve, so you

can provide the latest

and greatest to your

clients.

Let us know what you

want to hear about and

we’ll include it in the

next edition.

Page 11: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

3. WE PROVIDE A SOLUTION FOR EVERY CLIENT

All our itineraries are provided with 4

category options so you can find just

the right level for your clients needs.

We have visited and inspected every

worthy accommodation in our region

and provide an objective & current

western view on standards and

recommend best in class only.

We can quote on mix and match for

those on a budget who still want to

spoil themselves for a few nights

No passing off 3 star as luxury

lodges here.

ULTRA LUXURY – 5+ STARS

PREMIUM – 4 STARS

LUXURY – 5 STARS

ECONOMY – 3 STARS

Page 12: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

5. NO HEADLINE PRICES ONLY TO DISSAPOINT

YOUR CLIENTS ONCE EXTRAS ADDED IN.

Some companies offer very attractive

upfront prices to reel clients in only to

disappoint them when they have to add in

permits, optional extras, some meals etc.

“It’s our philosophy to be transparent,

offer fully inclusive prices and add

value upfront. Our starting position is

we would prefer you take things out

rather than have to keep adding them

in or not provide them at all”

We also believe shredding an experience

to it’s bare bones to make it attractive is

only 1/2 an experience, so we include

those connective activities that make a

tour more memorable, set you apart from

your competitors and ultimately provide a

stickier client.

Advertised price was for large gropus

Permit costs not included

Bare bones itinerary. Half an

experience

80% meals included

ADVERTISED PRICE$3000

Connective experiences

included in price.

Gorilla and NP permits

included

Monthly industry

update sent to you

100% meals, driver guide & accommincluded

FINAL COST - $4000

FINAL COST - $3500

ADVERTISED PRICE$3500

Page 13: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

4. UNIQUE BY NAME AND 100% UNIQUE ITINERARIES

• We are the only safari and tour operator in Rwanda that has combined

multiple coffee immersion experiences with Gorilla Trekking and Safari

tours. africanuniquesafaris.com/africa-tour-

itineraries/?_sft_interest=coffeetea

• Connective experiences are included in our itineraries. Most operators

strip back itineraries to their bare bones to make them appear good

value. We believe value comes through experiences so we include

connective experiences in 95% of our itineraries.

• We are the only tour company in Rwanda who has partnered with the

inspirational National Cycling Team – Team Rwanda to create multi-

day cycling, Gorilla Trekking and Safari experiences. This is a cycling

trip of a lifetime, guided by your Team Rwanda member.

http://africanuniquesafaris.com/africa-tour-itineraries/13-day-rwanda-

cycling-wild-life-adventure/?_sft_interest=cycling

• Anti-hoodwink and all inclusive approach - Big ticket items like Gorilla

Permits and Balloon Safaris are included. We would much prefer you

take something out rather than get sticker shock once everything's

added in.

• You Congo specialists (We know the ground conditions and get you

there safely. Congo is starting to boom) for Mountain Gorilla, Eastern

Lowland Gorilla, Chimpanzee and Bonobo trekking we also love the

adventure tourist with a trek and overnight stay on Mt. Nyirangongo

(live volcano with lava lake). http://africanuniquesafaris.com/africa-

tour-itineraries/?_sft_country=democratic-republic-of-the-congo

Page 14: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

6. PROFESSIONAL, HOSPITABLE AND CONSISTENT

East Africans are naturally

hospitable relationship builders and

love showing visitors the beauty of

their countries.

In order to add value to their

natural gifts and build in consistent

minimum standards all our staff,

driver guides and contractors are

trained in and execute our 4 Point

Experience Based Service

Program called

“Be Our Guest”

Each tour is followed up with a no

questions asked Satisfaction and

Feedback Survey to give us 360

degree continuous development of

our teams.

CONNECT – EXPLORE - SYNCHRONISE – EXCEED

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7. WE CAN HELP STRENGTHEN YOUR BRAND?

We want your guests to have an

affiliation and instant recall of your

brand, so we offer all our partners

sending us their clients the option

for us to “Adopt Your Brand” during

their safari and tour.

This can mean uniforms, spare tyre

covers, logo magnets on the side

of our vehicle and more.

Talk with us about the possibilities

if this service interests you.

SEE YOUR LOGO HERE

SEE YOUR LOGO HERE

Page 16: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

8. TOOLS TO HELP YOUR CLIENTS ENJOY THEIR TOUR MORE

MANAGING YOUR HEALTH AND ENERGY WHEN CHANGING TIME ZONES

SAFARI AND TOUR CHECKLIST

THE ULTIMATE GUIDE TO

THE GREAT APES OF AFRICA

#10 THINGS ABOUT

RWANDA TO HELP YOU

FIT RIGHT IN

Page 17: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

9. WE LOVE TO CUSTOMISE - OUR GOAL IS NOT MAKE

OUR JOB EASY IT’S TO DELIVER OUR CLIENTS DREAM.

Deliver us your clients dream wish list

…and we’ll customise the perfect solution

…so they live their dreams and are customer and advocates for life.

Page 18: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized
Page 19: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

10. 2017 FAMIL

EXPERIENCE IT – BE THE EXPERT

Page 20: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

Victor Ngabirano – Co Owner (Africa)Ugandan born, Victor is a Full Partner and East African Director of African Unique Safaris and Tours. He is specialized in tours and travel safaris throughout East African community Countries and The Congo since 2003 and ran Rwanda’s most popular accommodation group 3B hotels for 5 years (think Gorilla Mountain View Lodge)

With 15 years of experience working in the tourism sector in Uganda and Rwanda I have personal travel experience exploring East African National Parks, mountains, forests, villages, towns and contributed a lot to the communities of Volcanoes National Park Rwanda and Bwindi Impenetrable National Park in Uganda. There’s not an industry professional or driver guide in the past 10 years in the region that is not a part of my network.

Victor adds to each custom designed tour his passion for East African Community and DR Cogno a wealth of firsthand knowledge of the lodges and logistics of African travel. Come live your dreams with African Unique Safaris and Tours.

Sandra Uwamahoro – Reservation Mgr.Sandra is passionate about tourism and her goal is to ensure whoever visits wants to come again or tell a friend.

Enthusiastic, optimistic and passionate about bringing improved prosperity to her home country Rwanda through responsible and sustainable tourism, Sandra has successfully gained a Diploma of Conservation and Environment Management (KCCEM) at Kitabi, Rwanda and is currently working toward her Tourism License from Mount Kenya University.

After completing an internship at Akagera National Park before working in established Safari and Tour companies ,Sandra now joins African Unique Safaris and Tours to enthusiastically and expertly put together your dream safari and tour.

Michael Savage – Co Owner (Australia)Michael is a Founder and Full Partner in African Unique Safaris and Tours.

After fulfilling a lifelong dream to trek for the rare Mountain Gorillas of Rwanda I became so inspired by the people, sites and experiences that I began a search for a local enterprise partner to help fulfil my dream of helping 1000 families in the region become financially self dependant by 2020. It wasn’t long when he met and formed a strong friendship with Victor and the African Unique Safaris & Tours partnership was born.

Michael has lived and worked in several developing regions of the world and knows that all people need to shine is opportunity.

Currently I’m based back in Sydney, but am in constant contact with the Rwanda Team and travel Africa 3 times a year to strengthen partnerships and make new discoveries.

The thing I enjoy most about this business is the joy of seeing people LIVE THEIR DREAMS and knowing that step by step we are contributing to the development of the region, its people and the conservation of its great natural assets.

YOUR KEY CONTACTS

Page 21: WHO ARE WE AND WHAT DO WE DO? - Unique African Safaris, Coffee Tours, Mountain Gorilla ... · 2019-02-12 · African Director of African Unique Safaris and Tours. He is specialized

INTERESTED TO

LEARN MORE ABOUT

HOW WE CAN ADD

VALUE AND

INCREASE YOUR

CLIENT ADVOCACY

AND LOYALTY?

CALL MICHAEL ON

0438 137 149 OR

DROP ME AN EMAIL

AT

[email protected]

AND WE CAN SET UP

A COFFEE

APPOINTMENT ON

US