Whistler and the 2010 Winter Whistler and the 2010 Winter GamesEmergency Preparedness for Industry and Commerce Council

Resort Municipality of WhistlerSharon Fugman, Manager 2010 Winter GamesMay 26, 2010May 6, 0 0

IntroductionIntroduction

Today’s PresentationToday s Presentation

• Introduction to Whistler• Introduction to Whistler• Whistler’s Roles

Strategy• Strategy• Planning for the Games

P t i• Partnering• Resort Operations Centre• What Worked• Questions

A Few Words About Whistler

• 10,000 permanent residents• Year round destination resort• > 2.0 million annual visitors• 835,000 winter visits• 16 000 average daily winter• 16,000 average daily winter

visitors• 1.2 million summer visits• > $1 billion in economic

activity

Winning the Bid: Host Mountain R tResort

Host Mountain ResortHost Mountain Resort

Host ServiceProvider

Partner Whistler’s Roles

VenueDeveloper

Regulator

Whistler’s Role

1. Host Mountain Resort

Whistler s Role

• Transportation, security, emergency planning, brand protection

2. Service provider• VANOC = Games Domain; sport, media, hosting venues• RMOW = Urban Domain; all other

3. Venue developer & ownerp• Athletes Village• Celebration Plaza

4. Regulatorg• Monitor Games-related activities within boundaries• RMOW bylaws

5. Partner

Competition VenuesCompetition Venues

Whistler Sliding Centre Whistler Creekside

Whistler Olympic Park

Non-competition VenuesNon competition Venues

Whistler Medals Plaza

Whistler Media Centre

Whistler Athletes Village

How did Whistler Prepare?How did Whistler Prepare?

• Whistler 2020 : long range community plan– Premier mountain resort community…– as we move toward sustainability.

• Foundation for all strategies & plans… including the 2010 Olympic & Paralympic Winter Games

Whistler 2020 Priorities

E i E i Vi bilit

Whistler 2020 Priorities

• Ensuring Economic Viability• Enhancing Resort Experienceg p• Enriching Community Life

P t i f S• Partnering for Success• Protecting the Environment

Whistlers’ StrategyWhistlers Strategy

• Whistler 2020

• Delivering The Dream

I ti I Th D• Investing In The Dream

Planning for 2010

Whistler’s Strategic Framework

Planning for 2010

Whistler s Strategic Framework• Guiding document• 11 Strategic objectivesg j• 115 Deliverables

Designed to help Whistler:• Successfully deliver commitments • Leverage opportunitiesg pp• Support our partners in the delivery of

extraordinary Games

Whistler 2020 – the Lens for 2010

2010 Strategic Objectives

Whistler 2020 the Lens for 2010

1. Preparing for Extraordinary Games

2. Maximizing Business Success

3 Capitalizing on Tourism OpportunitiesENRICHING COMMUNITY LIFE

Whistler 2020 Priorities2010 Strategic Objectives

3. Capitalizing on Tourism Opportunities

4. Enhancing Arts, Culture and Heritage

5. Community Engagement

6 Supporting Canadian Athletes

ENHANCING RESORT EXPERIENCE

PROTECTING THE 6. Supporting Canadian Athletes

7. Creating the Right Environment for Athletes

8. Volunteerism and Community Pride9 Delivery of Municipal Services

PROTECTING THE ENVIRONMENT

ENSURING ECONOMIC VIABILITY

11. Accelerating our Journey Toward Sustainability

9. Delivery of Municipal Services

10. PartnershipsPARTNERING FOR SUCCESS

Games-time Planning Partners

In-Resort External

Games time Planning Partners

• Whistler Blackcomb• Tourism Whistler• Chamber of Commerce

• Canada, BC, COV • VANOC• DND• Chamber of Commerce

• Whistler Arts Council• Whistler 2020 Development

C ti

• DND• VISU• BC Transit

Corporation• Whistler Fire Department• Local RCMP Detachment

• MOTI• Media• CTV• Sponsors• IOC/COC/IPC/CPC

Municipal Operations

Games Office Municipal Services

Municipal Operations

Games Office• Whistler Live!• Whistler Canada

Municipal Services• Snow clearing• Village maintenance

Olympic/Paralympic House• Protocol Office

C i ti

g• Bylaw enforcement• Police Services

• Communications• Master Planning• Staff Engagement

• Fire Services• Utilities

T t ti• Staff Engagement• Resort Operations Centre

• Transportation• Look and Wayfinding

Enhanced Operations Games-time

Traditional Municipal Operations

Enhanced Operations Games time

Traditional Municipal Operations• Fire Services• Police Services• Police Services• Bylaw Services• Public Works• Public Works• Village Operations

S Cl i• Snow Clearing• Waste Management

2009 Activities2009 Activities

9 World Cups9 World CupsJanuary: Ski Jumping, NC, XC

February: Bobsleigh Skeleton LugeFebruary: Bobsleigh, Skeleton, Luge

March: IPC Alpine & Biathlon, IBU

Orientation• Sport Federations, NOCs• SponsorsSponsors• Media1 Year Countdowns

Enhanced Operations Games Time

Non traditional departments activated during

Enhanced Operations Games Time

Non traditional departments activated during Games

• Transportation Management• Whistler Canada Olympic House• Protocol Centre• Resort Operations Centre

Chamber of Commerce

Lead Role to ensure Whistler Businesses

Chamber of Commerce

Lead Role to ensure Whistler Businesses leverage the Games

BUSINESS AS UNUSUAL• Maximize Business Opportunities (pre, duringMaximize Business Opportunities (pre, during

and post Games)• Strategic and not opportunistic • Prepare for operational opportunities and

challenges

What Worked

Ch b L d B i

What Worked

• Chamber as Lead Business Organization

• Business Taking Care of Business• Seek Expert Advice EarlySeek Expert Advice Early• Leverage Existing Programming to

E B iEngage Business

What WorkedWhat Worked

• Don’t Change What WorksDon t Change What Works

• Local Knowledge is Priceless

• Games-time Coordination is Critical

• Understand Your Games-time Population

• Plan and Then Plan for Flexibility• Mother Nature

Population and Demographic

Audience Estimate Estimated AgeWhistler Residents 7 500 Families Avg 40 years

Population and Demographic

Whistler Residents 7,500 Families - Avg 40 yearsWhistler 2nd Home Owners 5,000 Families - Avg 40 years

Community Whistler Seasonal Workers 2,500 19 - 30 yearsSea to Sky Commuters 1,500 25 - 50 yearsGuests of Residents 7,500 Friends & Family - Avg 50 yearsMedia 3 500 30 50 yearsMedia 3,500 30 - 50 years VANOC Staff 2,500 25 - 50 years VANOC Volunteers 5,000 25 - 65 years Sponsors (25 x 25) 625 30 - 60 years ISU 2,000 30 - 50 years Govt Partners 500 30 - 60 years

Games Workforce

Govt. Partners 500 30 60 years Athletes 3,000 20 - 30 years

IOC 150 45+Olympic Family NOC (50 countries x 20) 1,000 35+

IF (Exec + Tech) 800 35+S t Ti k t h ld 1 000 F ili AllSport Ticket holders 1,000 Families - All agesAthlete Friends & Family 2,500 20 - 50 years Games Enthusiasts 2,500 25 - 60 yearsDay Skiers 2,500 25 - 65 years

Total 51,575

Visitors

Resort Operations Centre CampusResort Operations Centre Campus

• Dispatch and Coordination

• Briefing Room• Transportation Centre• Transportation Centre

ROC CycleROC Cycle

7:30 a.m. Optional security

8:00 a.m. Operational briefing including Resort partner

24/7 – ROC meetings, updates, and issue resolution as required with partnersOptional security

briefingVISU/VANOC/RCMP could call with senior RMOW officialsI fid

operations FAM9:00 a.m.Hot Sheet update if any new information

10:00 p.m.Whistler Hot sheet produced

partners

In confidencep

8:00 p.m. MOC meeting

ROC

S di ti t f h d i i l

ROC

• Serve as coordination centre for enhanced municipal services and Partner operations

• Modeled after Emergency Operation Centre Level 1 ti tiactivation

• Provide 24/7 coordination of RMOW operations• Elevated decision making and communication with partners• Manage a centralized issue tracking and reporting system• Facilitate efficient flow of operational information across

Partners• Act as a source of truth

ROC BriefingsROC Briefings

• Security Briefing• RMOW

Operations Briefing

• Partner Briefing

Whistler Resort Operations Centre

D t Offi

Whistler Resort Operations Centre

• Duty Officer

– On duty or on call 24/724/7

– Member of the Senior LeadershipSenior Leadership Team

Whistler Today

O ti l i f ti th t h

Whistler Today

Operational information that may have external communications impacts:

I f ti f i t t• Information from in-resort partners

WB, TW & Chamber

• Information from Games partners• Information from Games partners

(VANOC, MOTi & BC Transit)

• Information from security partnersInformation from security partners

(RCMP, VISU)

John Furlong – CEO VANOCg

“A successful Games requires qarchitects, planners, and facilitators…as well as

dreamers and magicians.”

Thank You & QuestionsThank-You & Questions