WHAT’S NEW: WEB APPLICATION - EMS Software · Overview 3 • UX and Why It Matters • Prototype...
Transcript of WHAT’S NEW: WEB APPLICATION - EMS Software · Overview 3 • UX and Why It Matters • Prototype...
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WHAT’S NEW:WEB APPLICATION
Tara RileyEMS Product Owner
October 27 and 28, 2015
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“Web Application” =
The Artist Formerly Known as “Virtual EMS”
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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Overview
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• UX and Why It Matters
• Prototype Demonstration
• Configuration and Implementation Considerations
• System Requirements
• Feature Availability
• Roadmap & Future Ideas
• Q&A
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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What is UX?
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• User Experience• Encompasses all aspects of the end-users’
interaction with you, your services, and your products (i.e., the web app).
• Meets their needs without a lot of fuss
• Simple and elegant• Enjoyment of use
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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That’s nice…but why do we care?
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Your users are looking for the fastest and easiest way to schedule a meeting.
We want to improve that experience so that, in turn, your experience supporting them is also improved.
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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What do we hope to achieve with better UX?
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• More intuitive use. No training required.
• Less frustration (e.g., better error messaging)
• More self-serve and less reliance on guided assistance.
• An application in which you can take pride
• Mobile responsiveness
• Better-looking
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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Before We Begin…
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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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On to the Show!
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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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To Recap…
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• New Design• Viewing and Searching “My Bookings”• Creating a New Reservation
• Choosing a Room without Searching
• Attendee Management
• Seeing my Reservation Summarized in One Screen
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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How are these changes beneficial to me?
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• Shorter implementation timeline
• Less user training
• Less need for customization
• You don’t have to be a web designer or know HTML to administrate the site.
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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If you have Virtual EMS today…
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• Web Text streamlining = Less instruction and more context
• Tighter Web Menu sequencing
• Dependent User-Defined Fields (UDF’s)
• Available in January 2016 release
• “Classic” Web Request for guests only = Less data entry for you
• Test before you implement.
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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System Requirements – Desktop Browser
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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
DesktopBrowser v7 Jan-16 Jun-16Internet Explorer7 XInternet Explorer8 X XInternet Explorer9 X XInternet Explorer10 X X XInternet Explorer11 X X XMicrosoft Edge XFirefox X X XChrome X X XSafari(Mac) X X X
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System Requirements – Mobile Browser
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© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
MobileBrowser Platform v7 Jan-16 Jun-16Chrome Android X X XChrome iOS 7 XChrome iOS8 X X XChrome iOS9 X XSafari iOS7 XSafari iOS 8 X X XSafari iOS9 X XInternet Explorer WindowsPhone 8.1 XInternet Explorer WindowsMobile 10 X
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Web App Feature Availability
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Feature v7 Jan-16 Jun-16
NewDesign andUXX
Mobile ResponsivenessX
User-Defined FieldEnhancements (DesktopClient)
X X
Booking-Level Check-In(DesktopClient)
X X
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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Roadmap
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• Continued work on the redesign
• Improved Workflow through template categorization:• “Quick Schedule” (“I just want to book a room.”)
• Videoconferencing
• Hoteling
• Service Requests
• Web meeting tool integration (e.g., WebEx, GoToMeeting, etc.)
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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Looking into the Future…
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• Remembering “commonly-used” values such as rooms, event names, people, etc.
• Improved visitor management
• “Fuzzy match” searching = “Nothing matches your search, but here are some other ideas…”
• “1-click juggling” = move things around quickly
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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Questions?
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Additional Session Recommendations
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- What’s New in…
- The Mobile Application
- The Desktop Client
- EMS for Outlook
- Gain Utilization Insights by Instituting Booking-Level Check-In
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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Even More Session Recommendations
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- Virtual EMS Designer Studio
- Managing Complex Requests: Simplifying the End User Experience
- Simplifying the End User Experience for Self-Service Space
- Effectively Managing Self-Service Space
- Customer Experience Workshop
© 2015 Dean Evans & Associates LLC | Confidential & Proprietary
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WHAT’S NEW: WEB APPLICATION
Tara RileyEMS Product Owner
Don’t forget! Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!