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What You Need to Know About Your Community

Instructions:Your customers want to work with someone who has the knowledge to help them find the perfect place to call home. This is one of three worksheets that will help you learn what you need to know about your community, your apartments and your surrounding neighborhood.

General InformationCommunity name:

Community legal name:

Community address:

County:

Telephone number(s):

Fax number(s):

Email address:

Office hours: Monday-Friday:

Saturday:

Sunday:

Answering service: (Name and Number)

Alarm company: Alarm Code: (Name and Number)

Elevator company: (Name and Number)

Access gate company: (Name and Number)

Community owned by:

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Model Apartment(s)

Unit Model Address Unit Model Address

Regional Manager:

Office number:

Mobile number:

Other number:

Corporate office address:

Telephone number(s):

Counties in region:

Local regional managers:

Leasing InformationUse the lnSite Occupancy Summary report to complete the following information.

Apartment Detail

Unit Unit Name Square Footage No. of Apartments

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Market Rents by Unit Types

Unit Market Rent Unit Market Rent

Handicap AccessibleLocation of designated handicap accessible homes:

Are the designated handicap accessible homes held for handicap persons only?

Deposits & FeesSecurity deposit by unit type:

Unit Non-refundable Admin. Fee Deposit

Pet fees: $ Nun-refundable fees: $ Other fees: $

Refundable? $

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HoldingAmount to hold an apartment: $ Apartments can be held for hours.

Waiting ListWaiting list used? lf so, it is located:

Amount required to be placed on waiting list: $

The difference between an apartment hold and wait-listing:

Affordable Housing/Bond:Bond Community? Affordable Housing Certification forms are kept:

Bond community or affordable housing details:

Cash Policy What is the Gables Residential cash policy?

Where is the closest money order facility?

Where is the community safe?

ApplicationsApplication fee $ What is the application process?

Credit check company:

Phone number: Contact person:

PetsTypes of pets accepted: (If dogs are accepted, refer to the Statement of Rental Policy, Breed Restrictions)

Types of pets prohibited:

Weight limit: Monthly fee $ Max. Number allowed: (pounds)

Lease Terms: Lease term lengths:

Lease cancelation terms:

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Required written notice-to-vacate:

What is a Smooth Move/ICT?

Resident requirements to Smooth Move/ICT:

Renter’s Liability CoverageAre residents required to maintain liability insurance? Minimum amount: $

Gables Residential’s preferred renter’s liability insurance provider is:

Telephone number(s): Website:

Where are the Assurant Specialty Property brochures located?

Service InformationUtilitiesIncluded in rent?

Gas heat:

Air conditioning:

Water/Sewage:

Recycling:

Garbage collection:

Cable:

Phone:

Other:

Community Service ProvidersGas Company:

Phone number: Hook-up fee (if applicable): $

Electric Company:

Phone number: Hook-up fee (if applicable): $

Phone Company:

Phone number: Hook-up fee (if applicable): $

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Cable Company:

Phone number: Hook-up fee (if applicable): $

Trash Company:

Phone number: Hook-up fee (if applicable): $

Gas Company:

Phone number: Hook-up fee (if applicable): $

Water Company:

Phone number: Hook-up fee (if applicable): $

Pest ControlPest control company:

Frequency of visits:

Pest service schedule or log? lf so, it is located:

Pest service free to residents? If so, it covers:

Marketing ServicesInternet Listing Services (ILS):

(name and web address) (login credentials)

(name and web address) (login credentials)

(name and web address) (login credentials)

(name and web address) (login credentials)

(name and web address) (login credentials)

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Community DetailsCommunity Features

Yes NoPool

Basketball court

Jacuzzi

Playground

Sauna

Tennis court

Fitness room

Business center

Fitness classes

Other:

Other:

Facilities

Review the posted rules in each area

Yes No Hours? Can it be Rented?

Rental Fee

Pool $

Clubhouse $

Business Center $

Fitness Center $

Demonstration Kitchen $

Playground $

Laundry $

Other: $

Other: $

Notes:

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Community Construction

Community Site Plan (Refer to Community Site Plan)

Each building’s water cut-off location:

Each building’s fire extinguisher location:

Fire Hydrant locations:

Construction DetailsWhat R factor of insulation is in the floors?

What R factor of insulation is in the ceilings?

Apartment exterior doors are constructed of:

Apartment floors are constructed of:

Exterior construction materials are: (wood, brick, siding)

Window type:

Firewalls? Sprinklers? Smoke detectors?

Who is responsible for the resident’s personal property loss due to fire, flood, etc.?

If the fire department is alerted to trouble in one of your buildings, how do they know which building?

What is the procedure for the Fire Department to get through the access gates?

Community Green Features:

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Community PoliciesWhen is rent due? When is rent late?

What determines the amount of late fees?

Progression of late fees: $

Are boats or recreational vehicles accepted at the community?

If so, is there a specific place they are to be stored?

If not, they may be stored at the following off-site storage facility:

Residents are notified of non-compliance with community policies:

Do we accept packages for residents?

If so, where are they kept?

If not, why?

Resident files are kept:

Move-in files are kept:

Notice-to-vacate files are kept:

Lease paperwork is kept:

Applications pending manager approval are kept:

The resident conversation log is used for:

Service MaintenanceCompactor or dumpster?

If compactor, it is operated by:

When is it emptied? (schedule or dates)

How is it operated?

Who is called if there is an operational problem?

Who holds the compactor keys?

The maintenance shop is:

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A service request is:

After-hours service request procedures:

After-hours service emergency procedures:

Office copies of service requests are kept:

Are completed service requests kept?

If so, do the following with them:

Service request warm call program details:

HVAC stands for:

HVAC filters are changed by: How often?

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What You Need to Know About Your Apartments

Instructions: Your customers want to work with someone who has the knowledge to help them find the perfect place to call home. This is one of three worksheets that will help you learn what you need to know about your community, your apartments and your surrounding neighborhood.

Unit Types

Type Unit Count

Square Footage

Rent Range

Special Features

Max. Occupants

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Additional Apartment Features Standard Additional fee

Sunroom

Vaulted Ceilings

Ceiling Fans

Carport

Garage

Patio

Balcony

Outside Storage

Fireplace

Carpet

Carpet Color Choices

Hardwood

Other

Decorating Yes No

Resident can install wallpaper?

Residents can paint?

Residents can change fixtures?

Residents can use waterbeds?

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Appliances*Review how to use all appliances with your Service Manager

Oven: (Electric, Self Clean, Gas, Brand)

Dishwasher: (Cycle, Energy Efficient, Brand)

Refrigerator: (Icemaker, Size, Brand, Special Features)

Microwave: (Brand)

Washer and Dryer: (Included, stackable, Energy Efficient, Brand)

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What You Need to Know About Your Surrounding Community

Instructions:Your customers want to work with someone who has the knowledge to help them find the perfect place to call home. This is one of three worksheets that will help you learn what you need to know about your community, your apartments and your surrounding neighborhood.

Shopping: Nearest Shopping Mall:

Nearest Grocery Store:

Nearest Pharmacy:

Conveniences: Nearest Dry Cleaners:

Nearest Gas Station:

Nearest Banks:

ATM:

Off Site Storage:

Nearest Restaurants:

Movie Theater:

Dog Walker:

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Municipal Areas:Nearest Department of Motor Vehicles Office:

Nearest Library:

Nearest Police Department:

Nearest Fire Department:

Where you can register to vote:

Nearest Elementary School, Middle School, High School:

Nearest Post Office:

Medical:Nearest Family Doctor:

Nearest Dentist:

Nearest Hospital:

Nearest Veterinarian:

Transportation:Nearest Airport:

Nearest Bus Stop and Bus Lines:

School Bus Stops:

Nearest Metro, Subway or Light Rail Station:

Nearest Train Stop:

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Taxi Company:

Local Car Service:

Nearest Car Share Location:

Nearest Bike Share Location:

EntertainmentGolf Courses:

Local Parks:

Community Center:

Dog Park:

Nearest Sister Communities: (Name, Phone Number, Email, Age, General Description)

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