What Developers and Operations Can Learn from Design: 6 Ways to Work Better Together - PuppetConf...
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IBM Design IBM Watson. IBM Design. September 23, 2014 Ashley Hathaway What DevOps Can Learn from Design
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What Developers and Operations Can Learn from Design: 6 Ways to Work Better Together - Ashley Hathaway, IBM Watson
Transcript of What Developers and Operations Can Learn from Design: 6 Ways to Work Better Together - PuppetConf...
IBM Design
IBM Watson. IBM Design. September 23, 2014
Ashley Hathaway
What DevOps Can Learn from Design
IBM Design
Who am I?
• Yes to art + technology
• Yes to systems thinking
• Evangelist for developer experiences
• Part of the new IBM Design initiative
• Former UX for IBM Watson
• Product Manager. IBM Watson
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IBM Design
Why IBM Design?
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IBM Design
— Thomas Watson Jr
“Good design is good business.”
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Design Dev
A user-centered
vision.
Implemented quickly.
Product
A business centered to
a user.
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IBM Design
People. Process. Tools.
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IBM Design
A T-shaped designer
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TVisual
UX Research
IBM Design
A T-shaped developer
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TSysAdmin
JS Architecture
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Product
Design
DevTechnical PM !
!
Design/Dev !
!
Design Manager
Dev
Product Design
IBM Design
Passionate beliefs loosely held
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picture of security team goes here
IBM Design
Get your stakeholders in the same room during planning
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IBM Design
Hills
• Similar to OKR
• 3 statements organized around a user
• Who. What. Wow. • A designer can create a fully responsive and functional prototype in less than 5 minutes.
• A sys admin can have full access and control over her system anywhere at anytime.
• Measurable
• For next release.
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IBM Design
Hills
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!≠ !
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IBM Design
Leadership
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IBM Design
— George S Patton
“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”
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IBM Design
Measuring success
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Feedback loops
Product Design Dev User
IBM Design
Let the user drive your decision making
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IBM Design
Empathy
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IBM Design
Qualitative data
• Lab testing
• Ethnographic research
• Heuristic analysis
• Interviews
• Focus Groups
• Prototypes
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IBM Design
Quantitative data
• Measure time
• a/b testing
• Email surveys
• Data mining
• Clicks
• Traffic
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IBM Design
Qualitative + Quantitative
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You
Team
Other teams
Company
The World
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IBM Design
Thank you.
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Special thanks to Charlie Hill, Bill Higgins, Dawn Foster, IBM Design.
