"What CEOs Want from CIOs"
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“ “ What CEOs Want from CIOs” What CEOs Want from CIOs” Society for Information Management Society for Information Management Fairfield/Westchester Chapter Fairfield/Westchester Chapter 2008 CIO Executive Leadership Summit 2008 CIO Executive Leadership Summit October 28, 2008 October 28, 2008 Mark Polansky Mark Polansky Senior Client Partner & Managing Director, Senior Client Partner & Managing Director, Information Technology Officers Center of Expertise Information Technology Officers Center of Expertise Korn/Ferry International Korn/Ferry International
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Transcript of "What CEOs Want from CIOs"
““What CEOs Want from CIOs”What CEOs Want from CIOs”
Society for Information ManagementSociety for Information ManagementFairfield/Westchester Chapter Fairfield/Westchester Chapter
2008 CIO Executive Leadership Summit2008 CIO Executive Leadership SummitOctober 28, 2008October 28, 2008
Mark PolanskyMark PolanskySenior Client Partner & Managing Director, Senior Client Partner & Managing Director,
Information Technology Officers Center of ExpertiseInformation Technology Officers Center of ExpertiseKorn/Ferry InternationalKorn/Ferry International
Executive Search Matrix of Industry/Sector & Functional Practices IT Practice: CIOs, CTOs, CISOs, SVP/VPs
Futurestep – RPO Project/Pipeline Recruiting Managed Services/Recruitment Process Outsourcing
Leadership and Talent Consulting Management Assessment - Decision Dynamics Competency-based Modeling - Lominger International Executive Coaching & Development - LeaderSource Organizational Development - Lore International Compensation Consulting - ECA
Korn/Ferry Human Capital SolutionsKorn/Ferry Human Capital Solutions
The historically changing role of the CIO
“The 21st Century CIO Leadership Agenda”
An operating model for 21st Century CIOs
A new model for CIO leadership
What CEOs want from CIOs
Innovators & Game-Changers
Overview: “IT Leadership, Change & Innovation”Overview: “IT Leadership, Change & Innovation”
Evolution of the IT Leadership RoleEvolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
1990s – SVP/EVP & Chief Information Officer
2000s – ????
““The 21st Century CIO Leadership Agenda”The 21st Century CIO Leadership Agenda”
1. IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources
2. IT Governance – Portfolio management, IT investment funding and review process, performance measurement, project management (PMO), SDLC, processes, standards, procurement
3. IT Organization & Staffing – Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, training
4. Technology – Architecture; bleeding/leading edge or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), support
5. Technology Awareness – Board of Directors, senior and middle management, rank and file
Source: Korn/Ferry research
““The 21st Century CIO Leadership Agenda”The 21st Century CIO Leadership Agenda”
6. Corporate Governance – Compliance, disaster recovery, business continuity, security, privacy, intellectual property protection
7. Business Intelligence – Data modeling & warehousing, metrics, analytics, forecasting & modeling
8. ERP – Business integration, value chain, process improvement & innovation, change management, quality programs
9. Customer Care – Customer relationship management (CRM), contact centers, customer portals, B2B collaborative computing (EDI, VMI, CPFR)
10. Internet – e-business strategy, portals, web-enabled applications, telecommunications [Web 2.0]
Source: Korn/Ferry research
““The 21st Century CIO”The 21st Century CIO”
ENABLERENABLER DRIVERDRIVER
SUPPORTERSUPPORTER COST CUTTERCOST CUTTER
Strategic“competitive”
Tactical“operational”
Reactive“following”
Proactive“leading”
Evolution of the IT Leadership RoleEvolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
1990s – SVP/EVP & Chief Information Officer
2000s – ????
The Evolving Role of the CIOThe Evolving Role of the CIO
2009 – SVP/EVP & Chief Information Officer
Title has reached its plateau; reporting structure Operating charter
Leadership IT Governance Cost Management Change & Innovation
Success criteria IT Effectiveness Value Creation
Upward mobility to operations and general management
What CEOs want from CIOsWhat CEOs want from CIOs
Leadership
Enterprise/SBU-level business and strategic skills IT strategy, vision, inspiration and motivation Global multi-site perspective & experience
Use of global resources Support for worldwide business locations
Communications & relationship skills Internal and external
Attract, hire & retain “best athletes” (The War for Talent) Execution, execution, execution Agent of change and transformation
What CEOs want from CIOsWhat CEOs want from CIOs
IT Governance & Risk Management
IT architecture for agility and growth/scalability
IT standards, processes, change management, etc.
Quality programs - PMO, Six Sigma, CMM
Data security, privacy and retention
Systems and data protection - internal and external
Support for Compliance and Audit
Disaster Recovery and Business Continuity Planning
What CEOs want from CIOsWhat CEOs want from CIOs
IT Cost Management & Effectiveness
Do more with existing resources & near-constant budget Organizational restructuring Financial restructuring
Operational cost reduction & optimization Integration, consolidation, virtualization Alternative sourcing/outsourcing Data/Network Ops Center - automation, ITIL, COBIT Vendor contracts
IT investment available for low risk/high return initiatives
What CEOs want from CIOsWhat CEOs want from CIOs
Value Creation
Optimize the middle line – manage costs & expenses Do more with existing resources & budget
Drive the top line – revenue, margin & market share Process optimization for competitive advantage – ERP CRM & communities/talk with customers - “Web 2.0” Business intelligence and analytics New products and services New markets and channels New business models
Bottom line results
What CEOs want from CIOsWhat CEOs want from CIOs
Value Creation
Optimize the middle line – manage costs & expenses Do more with existing resources & budget
Drive the top line – revenue, margin & market share Process optimization for competitive advantage - ERP CRM & communities/talk with customers - “Web 2.0” Business intelligence and analytics New products and services New markets and business channels New business models
Bottom line results
Change and Innovation
““The 21st Century CIO”The 21st Century CIO”
ENABLERENABLER DRIVERDRIVER
SUPPORTERSUPPORTER COST CUTTERCOST CUTTER
Strategic“competitive”
Tactical“operational”
Reactive“following”
Proactive“leading”
Change & Innovation = TransformationChange & Innovation = Transformation
ProactiveStrategic
Products & Services Innovation
Products & Services Maintenance
IT Consolidation & Rationalization; Vendor Partnerships
IT Maintenance; Outsourcing
Reactive Strategic
Proactive Tactical
Reactive Tactical
GAME CHANGERGAME CHANGER
DRIVERDRIVER
ENABLERENABLER
COST CUTTERCOST CUTTER
SUPPORTERSUPPORTER
Business Model Transformation
Innovators & Game-ChangersInnovators & Game-Changers
American Airlines – SABRE Reservation System; AAdvantage
Citibank – ATM deployment
FedEx – Parcel Tracking
Toyota – Just-in-Time Manufacturing
Harrah’s – Total Rewards Program
Dell – Zero Days Inventory
Wal-Mart – Supply Chain, VMI, CPFR, RFID
Proctor & Gamble – Consumer Community & Business Intelligence
You!
