What Arrogant and Lazy UX do Facebook and LinkedIn provide that drives Users crazy?
12
5 SECOND UX What arrogant and lazy UX do Facebook and LinkedIn provide that drives users CRAZY? 2. of 50
Transcript of What Arrogant and Lazy UX do Facebook and LinkedIn provide that drives Users crazy?
5 SECOND UX
What arrogant and lazy UX do Facebook and LinkedIn provide that drives users CRAZY?
2. of 50
User. Generated. Support.
A great way to listen to other User's melt downs.Support? Not so much.
Judge for yourself
Answers a different question
Barely intelligible humans grunt back and forth. While mildly
amusing, this does not answer the question
Outcome: No answer
The question is long forgotten.I am reminded why
I moved over to Reddit.
Outcome: No answer
Help is particularly useful when you just give a littttle hint of an answer but don't tell the User how to do it
As evidenced by this User's response.
Outcome: No answer
Now you're just taking the piss.
Complaint.
Complaint.
Complaint.
Has the same question.
Complaint.
Outcome: No answer
Great Question
The one thing you don't get from this User Generated Support
Outcome: No answer
Ignores question. Advertises his ebook.
What features can be added to make Facebook and LinkedIn's User Generated Support more effective?
Some of your ideas were:
"Add Certified external Moderators who get benefits from the company for answering questions properly"
"Filter on words like 'fuck'."
"Let trusted Users see a button labeled 'Doesn't answer question'. When clicked it removes the answer immediately'."
"Remove this functionality - their own Help Section should be smart enough to cover all 'what if' scenarios and feature requests."
Subscribe: lordofux.com/5seconds
Be a minion. Follow @lordofux
UI Design and Marketing Resources
Click to view more ^
facebook f tTwitter liLinkedi
n
