Комплексное решение корпорации Ксерокс для промышленных предприятий
WFM решение для Cisco Contact Center
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WFM решение для Cisco Contact Center Валерий Тарасов Директор Филиала Teleopti в России и СНГ © 2014 Cisco and/or its affiliates. All rights reserved. 24.11.2014
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WFM решение для Cisco Contact Center
Transcript of WFM решение для Cisco Contact Center
- 1. WFM Cisco Contact Center Teleopti 2014 Cisco and/or its affiliates. All rights reserved.24.11.2014
2. Teleopti ? 20 -12 70 9 10 2014 Cisco and/or its affiliates. All rights reserved.24.11.20142 3. Teleopti WFM 24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 3 4. Teleopti WFM Teleopti WFM , 100% :http://wiki.teleopti.com/TeleoptiCCC/Main_Page/ru4 5. Teleopti WFM - 24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 5CONTACT CENTRERETAILBACK OFFICE 6. ?24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 6, 7. 724/11/2014 7 8. 824/11/2014 8 9. 924/11/2014 9 10. Both modules and process 10 11. 1124/11/2014 11 12. 1224/11/2014 12 13. Teleopti WFM 824.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 13 . . 14. 24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 14 CRMCTICustomerFlowManagmentMSCERTIFIEDAPI/SDKCORE WFMCERTIFIEDAPI/SDKVR/QMHRPAY-ROLL 15. Teleopti WFM Cisco UCCE24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 15 16. 24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 16 , TELEOPTI WFM 17. -1. Teleopti 2009 , Cisco UCCX2. 90-95%;3. 97-99%; 70-80%.4. Utilization rate 10%. 5. Occupancy rate 7%6. , , 40% 20097. 20% (95-97% ).17 18. 24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 18 300 10-20% :- , ;- ( ), . , ,. . , .- Avail ( ), / .10% = 10%*30000*300*12 = 10 800 000 / (~ 270 000 USD ) + 19. 24.11.2014 2014 Cisco and/or its affiliates. All rights reserved. 19 20. CiscoRu Cisco CiscoRussia #CiscoConnectRu24.11.2014 2014 Cisco and/or its affiliates. All rights reserved., . . [email protected]+ 7 (916) 694-4786
