WestwayCommunity Transport

Annual Report 2009/10

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InTRoduCTIon

Chair’s Foreword

director’s Report

SERVICES

1: Group Transport

2: Training

�: Home to School

4: Transport for Health

5: Volunteering

6: ‘out & About’ Scooter Loans

7: Shopper

8: Community Car Scheme

9: Green CT Cars

FInAnCIALS

overview

Income & Expenditure

ConTACT dETAILS

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ReportContents

Westway CT:Safe, Accessible & Affordable Transport for the Local Community

Welcome to our Annual Report ‘10

4 5

Chair’s Foreword

Welcome to our 2010 annual report...

For the past 18 years Westway Community Transport has been initiating and running community transport services in Kensington and Chelsea.

We are now an established local social enterprise and this year have been awarded the Social Enterprise Mark, which is supported by the Cabinet Office of the Third Sector. Being user-led, we look to develop our services in innovative ways which both meet the needs of our members and generate additional annual income to underpin the growing range of subsidised, affordable services we provide to a growing number of users.

This year, with a core office staff of 15, 3 mechanics/vehicle checkers and 42 paid drivers and passenger assistants, with 38 volunteers and with a fleet of 37 standard and accessible vehicles, we have provided over 236,000 subsidised passenger journeys for our 690 member organisations (local charities and community service providers) and over 8,600 subsidised passenger journeys through our Door-to-Door services for 1,100 individual users with mobility constraints (through our Community Car Scheme, our Shopper Service and the ‘Out & About’ Scooter Loan Scheme).

Our training services have continued to enable volunteers and staff from our member organisations to drive our vehicles legally and safely by providing training and refreshers through the Minibus Driver Awareness Scheme, through PCV D1 training and through Community Transport Association car, MPV and passenger assistant training. We continued to operate the Drive Time project, in partnership

with Campden Charities, providing local people with a stepping-stone into a driving career.

To sustain these services, our turnover for the year achieved a new total at £1,463,558, of which £975,113 was income generated from contracts, user fees and service charges, with grants of £488,445. Income generated through our activities this year has accounted for a growing proportion of our total income, through a growing range of contracts and partnerships which have been developed with the NHS and with school transport commissioners.

To accommodate this growing business and to enable us to develop Green CT Cars, our private hire venture, we established our trading company, Westway CT Trading Ltd, as a wholly owned subsidiary. Through our small fleet of Prius hybrid cars, we have not only begun to bring green technology on board but also increased by 24% our ability to deliver demand responsive services to our individual users with mobility needs.

Finally, a big thank-you to our many staff, drivers, volunteers, board members and funders – the team who make our services friendly, affordable and accessible to all.

Jonnie Beverley Chair

4 5

director’s Report

It’s been a great year for growth at Westway CT...

Looking back on the last year we have risen to the many challenges that it threw up.

The decision to invest previously in refurbishing our building, improving our IT systems and undertaking a programme of up-skilling and creating a flexible workforce is beginning to pay off, positioning us well for these uncertain and changing times. The changed economic climate focused our minds to be even more efficient and innovative regarding resources for the delivery of services without compromising quality and customer care. Whilst this period has seen other sectors shrinking we have increased our turnover again, this year by 17.6%.

Achieving this growth on what hopefully is the tail end of a recession would appear to indicate that our services are needed more than ever and still represent good value. We are delighted that we have been able to create even more opportunities for those who need them the most. Wherever possible we have endeavoured to improve on what we can offer to our Individual and Group Transport Members, through productive partnerships with those in the statutory and voluntary sectors.

As outlined more fully in this annual report, we have partnered and assisted the NHS in delivering care effectively and efficiently. Our long-standing relationships with the Royal Borough of Kensington & Chelsea (RBKC), the City of Westminster and Campden Charities remain strong. This year we have successfully worked with RBKC council officers and our individual members, to prepare for the introduction of the person centred delivery of our services and negotiated the phased move

from grant assistance to commissioning from next year. We recognise that in this borough we are fortunate that the Council is sensitive and supportive in its approach to introducing procurement, tendering and contracting. This has been very helpful to us. We remain as committed as ever to forging links with borough based and pan London organisations in order to address locally identified needs and aspirations.

The constant need to renew and expand our fleet is an ongoing challenge for us, and as with all community transport schemes, made ever more difficult as funders’ budgets shrink. Fortunately, the formation of our commercial subsidiary Westway CT Trading Ltd and our income generating successes have enabled us to replace two accessible vehicles used for the Community Car Scheme and we have been able to meet increased demand on our Group Transport fleet through the purchase of four new minibuses.

We have been building on our social enterprise credentials this year and were awarded the Social Enterprise Mark, a UK-wide standard which recognises us as a company “working primarily for social and environmental aims and trading to benefit people and planet”. We have contributed £1.5 million to the local economy; providing ethical employment opportunities for 60 local people and have a policy of buying local services and products. Our training programmes

offer disadvantaged individuals the chance to obtain or improve their skills, that in turn help them make a contribution to society through volunteering or in some cases into new employment. We deliver local services and have been successful, winning several local tenders. We are ‘greening’ our fleet and driving standards, as well as actively contributing to traffic reduction. Overall, this is considered to bring many social benefits and helps towards the regeneration of some of the most deprived areas of the borough.

None of this would be possible without the support of all those who believe in what we can achieve and the hard work and dedication of those who actually make it happen.

Andrew KellyDirector

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“It’s an efficient outfit. The staff are nice, friendly, helpful and try

to accommodate your group’s specific requirements.”

Michael Defoe Youth & Community Manager,

Harrow Youth Club

600 Groups in

MembershipA huge range of community groups and voluntary organisations in Kensington & Chelsea, and some from neighbouring boroughs, are registered members and regular users of Westway CT.

Minibus Bookings

over the yearwhich equates approximately

to

7,869

More than

236,070single

passenger journeys

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1: Group Transport

Our Group Transport services are based on the traditional principle of providing groups with ‘shared’ access to low cost minibuses with trained drivers, to help bring people and opportunities together so as to transform lives and build better communities.

We have a goods vehicle and large fleet of minibuses available for use by voluntary organisations, community groups and certain statutory bodies who serve the residents of the Royal Borough of Kensington & Chelsea. So that we can cater for all sections of the community, we offer a mix of standard and fully accessible minibuses. The latter all have low step and high visibility grab handles, passenger lifts and can carry up to three people travelling in their

wheelchairs. All our passenger vehicles are exempt from the Congestion Charge and have age adjustable seatbelts throughout.

We also provide legal and purchasing advice, as well as maintenance and management arrangements to other community vehicle-operators in the borough.Our membership base covers a wide spectrum of users, such as nurseries and youth clubs, play schemes for children with disabilities, community centres, organisations providing support to older people and ethnic minority groups.Transport can be arranged for as little as a few hours to one or more days, and is used for whole range of activities on very local trips to journeys all over the country.

Michael Defoe, Youth and Community Manager at the Harrow Youth Club, has been using Westway CT for years; even though they now have a minibus of their own they regularly need additional ones for holidays and big trips out. He says they come to us rather than go elsewhere, because our buses are kept in good condition and our rates are reasonable.

“It’s an efficient outfit. The staff are nice, friendly, helpful and try to accommodate your group’s specific requirements. We have a longstanding relationship with WCT, since it started in fact; we were one of its first customers. We like to work with others in the borough who understand the difficulties of operating and financing a voluntary organisation.”

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“Touch wood I haven’t looked back.

I’ve got regular paid work and

am off benefits.” James GallagherDrive Time driver

1,600 drivers on Westway

MiDAS Register.MidAS Certificates are valid for 4 years and only issued to drivers who successfully complete our training and assessment programme.

MiDAS Certificates issued in the

past year

over

249

Drive Time participants

have benefited from the

initative since 2006

59

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2: TrainingServices

Westway CT is a member of the CTA’s nationally recognised Minibus Driver Awareness Scheme (MiDAS), which is aimed at enhancing minibus-driving skills and promoting their safe operation.We employ full-time driver trainer/assessors, to ensure that all our volunteer and paid drivers achieve this important certificated safety standard. They are practiced in working with people with differing levels of driving experience.These courses, which involve a classroomsession as well as on-road assessments, are held fortnightly.

We also offer in-house and external PCV D1 training, which addresses recent changes to driving licence laws and therefore

increasingly relevant, as it is a requirement for people who passed their car-driving test after January 1997 and who need to drive minibuses as part of their employment.

Every three months we run the CTA’s Passenger Assistant’s Training (PATS) which is a comprehensive modular training programme for people who undertake the role of passenger assistant (sometimes called escorts, care assistants, chaperones or helpers).

Additionally we provide on demand, a half-day course on Minibus Emergency Evacuation Procedures, which teaches people how to prevent and deal with emergency situations, especially fire.

Our Drive Time project, which is run in partnership with Camden Charities, provides a stepping-stone into a professional driving career for unemployed people living in the old parish of Kensington. Participants are trained up to acquire vocational bus driving licences and supported in finding appropriate employment.

James Gallagher was originally a bricklayer by trade but became unemployed as a result of the recession. “Once I got onto Drive Time the whole process took about a year”, he says. “I passed my car test in 1996 but didn’t get the chance to drive again until I came to Westway. They got me back on the road and through the theory stuff, which is quite

tough. A week after I got my PCV D1 licence, I joined the paid drivers’ team. Touch wood I haven’t looked back. I’ve got regular paid work and am off benefits. I love my job and it keeps my head above water.”

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“They consistently go the extra mile to make sure that

both parents and children are happy with the service.”

Yolanda NovalRegistrar,

Wetherby Preparatory School

car journeys were avoided

41,600

157 children a day

Travelling to and from school on our minibuses.

That require double-crewed, door-to-door transport.

As estimated, in the course of the year in question.

7children with special needs

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�: Home to School

In response to ongoing requests we now run an increasing number of home- to-school routes for parents’ self help groups, schools and local authority special educational needs transport.

We pride ourselves in providing personalised and flexible services, which are created and tailor made around the requirements of the parents and children. The routes are timed and planned to precision to ensure that the buses are utilised efficiently, to reduce the cost to the customer and to reduce the amount of children’s travelling time. The traditional model for home-to-school transport is a door-to-door one but since many of the youngsters are able bodied, we have recently introduced,

for added convenience, some routes with two to three stops (with allocated time slots) for pick-ups and drop offs.

An excellent communication system has been created between our on road and office staff, the schools and parents. This is key to building confidence, reducing risk and stress. The service is managed and delivered by designated staff to ensure continuity.

We see this as the way forward, as adults make greener choices with children’s futures in mind whilst wanting to protect their personal safety. Together we can make significant progress by reducing the amount of cars on the road during ‘school run’ times.

“Two different kinds of services are available: the door-to-door buses, where children are picked up from and returned home, or the shuttle buses, where they walk a small distance to the nearest arranged bus stop. A lot of our parents use these buses on a daily basis, as they can safely send their sons to school whilst avoiding the heavy traffic of the rush hour”, says Yolanda Noval, Registrar/Bursar at Wetherby Preparatory School “The booking staff are absolutely brilliant at organising the routes and allocating the seats. They have to organise the daily timetables to allow for after-school club attendance and cope admirably with our last minute changes! Security is paramount and they make

sure that it is never compromised. They are always available on the phone when we need them and consistently go the extra mile to make sure that both parents and children are happy with the service.”

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“The service provided by the drivers is excellent.”

Nicole RichService Manager,

Central London Community Healthcare

1,683 Journeys

to health and health related appointments delivered via the Westminster Health Link.

provision of driving services for district nurses in Kensington & Chelsea and Westminster on their Late Call Shifts.

Days a year365

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4: Transport for Health

Westway CT entered the transport for health sector in 2006, as a natural extension to the range of services it already provided in other areas. Initially serving clinics in Kensington & Chelsea, it is now also very active in Westminster and Hammersmith & Fulham with several contracts to transport NHS staff and non-emergency patients.

We work as closely as possible with commissioning NHS Managers in proposing creative and cost efficient ways that are most appropriate to their end aims and budget. Current services across the three aforementioned boroughs involve a mix of saloon cars,

wheelchair accessible MPVs and minibuses providing door-to-door transport for patients travelling to Leg Ulcer, Fall Prevention, Podiatry and Respiratory Services Clinics and driving services for District Nurses and other Health Practitioners (and their equipment).

Thanks to a grant from NHS Westminster, referred residents from their area can directly book seats onto a ‘HealthLink’ accessible vehicle to take them free of charge to health related activities and appointments of their own choosing.

We recognise that NHS staff and anxious outpatients do not need any additional

worries or problems, so we do all that we can to alleviate the stress generally associated with transport by turning up on time on time and keeping our customers informed.We aim to be as demand responsive as possible, being fully aware that arrangements may have to be changed at short notice. Our drivers and booking staff are committed to the highest standards of customer care with an emphasis on communication, reliability, flexibility, and disability awareness.

“CLCH podiatry services in Kensington & Chelsea have been working in partnership with Westway CT for a number of years to provide a dedicated podiatry transport

service to residents of RBKC who have poor mobility,” states Nicole Rich, Service Manager at Central London Community Healthcare. “The service provided by the drivers is excellent. In addition to supporting the clinical delivery of podiatry, the service has an important social function in that for many older people the visit to the Violet Melchett Clinic is an opportunity to meet peers and develop friendships with other residents of RBKC.”

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“I get personal satisfaction from knowing that I’m

making a difference to someone’s life.”

Mark KitchenVolunteer

29Volunteer

Car Scheme Drivers

use their own cars

851,589

miles covered over the year

Volunteer Vehicle

Washers help to care for a

fleet of

2

35Vehicles

Volunteer Office Assistant

helping with Door-to-Door bookings and dealing with

1

35-40users per shift

Volunteer Passenger Assistants

provide essential

assistance to over

5

passenger trips a week

100

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5: Volunteering

Westway CT has a strong commitment to providing mutually beneficial and worthwhile volunteering opportunities for people from the local community. We have a large team of volunteers who support and contribute to the success of our services in a range of roles. Feedback tells us that they are deservedly very valued by our users and paid staff; we as an organisation do all that we can to make sure that they are aware of this and feel appreciated.

Our volunteers vary in age and background, and aside from wanting to put something back into the community are looking to get different things out of the time they spend with us. Some are retired

with spare time on their hands, some have a disability themselves and some are interested in building their confidence and skills for a career change or gaining general work experience for employment.

Although the majority of our volunteers are drivers, we have a number of positions for people who are interested in helping to deliver transport first hand but don’t have a driving licence. For instance, volunteer Passenger Assistants play an important role on our Shopper bus, helping passengers on and off the vehicle, and carrying their bags to their door.

Less evident, but no less important are the volunteers

who work behind the scenes to help keep the ‘wheels turning’. Keeping our large, busy fleet clean inside and out is a quite a task in itself. Our volunteer Vehicle Washers take pride in helping us to maintain high standards. We also have volunteer Office Assistants, who contribute to the smooth running of the administrative side of things.

“I initially got involved a couple of years ago driving the minibuses for my mother’s Guide group, but now drive mostly for the Community Car Scheme for about three days a week during the holidays”, explains university student, Mark Kitchen. “This is because it enables members to do stuff that they wouldn’t normally be able to do. My

sister is registered disabled, so I’ve grown up with an awareness of some of the challenges and what its like not to be able to do everyday things that the rest of us take for granted. I get personal satisfaction from knowing that I’m making a difference to someone’s life.”

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“It is such a joy to be able to enjoy the great

outdoors again.”Viola Hammond

Kensington resident

11Mobility Scooters

Scooters were available from Holland ParkCardinal Place, Victoria,Kensington Gardens,Kensington Town Hall,Westway CT, W10 for Portobello & notting Hill

styles are available, with a

range of features, in different

sizes to meet members needs.

3

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6: ‘out & About’Scooter Loans

manual wheelchairs, which can be hired out for as little as a day or as much as two weeks.

Viola Hammond, who lives in a ground floor flat in Kensington, W8. has been using ‘Out & About’ at least twice a week for five years. She tends to use it to take in Kensington Gardens and Hyde Park, as well as doing her grocery shopping in Kensington High Street. She tells us, “The scooter scheme is wonderful! It has given my life so much more purpose. It is such a joy to

This scheme provides Mobility Scooters on daily loans, enabling people with limited mobility, independent access to a variety of places to do a range of things. For instance it can be used to go shopping, to visit museums, meet friends for lunch, or enjoy local scenery. Visitors and tourists, as well as local residents can use it, as long as they are aged fourteen or over.

The scooters are carried by a distinctive truck, with on board electric charging points, that parks up at different locations in Kensington & Chelsea and

Westminster throughout the week. Scooters can also be borrowed directly from Holland Park and the Westway CT offices in Acklam Rd, W10. Different models are available to accommodate different requirements. All users are given one to one training, are fully insured and have the truck driver’s mobile number should individual problems arise. RBKC residents without access to private cars or who have difficulty using public transport, can link into the service through our pre-booked Community Car Scheme. We also have some

be able to enjoy the great outdoors again. I just love navigating the Serpentine and looking at the beautiful trees, no matter what the season. Even if it’s winter or raining it doesn’t matter, as I can use one of their long macs. The fresh air makes me feel much healthier. Going to the supermarket is so much easier too, as before I had to struggle with two buses.”

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“Since that first day, I use it every week.

I don’t know how I would manage without it.”

Brian Moorehead Shopper user

7 Different Supermarkets avaliable to choose fromon the Monday to Friday

timetabled Shopper service

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7: Shopper

and household products. The freedom to be able to choose spontaneously and take advantage of special offers is considered to be a real boon. For some, feelings of isolation are an issue, so they particularly welcome the social aspect. Many members travel at regular times and enjoy their conversations with others on the bus, and for quite a few sharing a cup of tea or a bite to eat in the store café is an invaluable part of the trip.

Brian Moorehead, uses the Shopper every Thursday. “Up until 18 months ago, I used to go out on my own and get my things from

The Shopper bus is an accessible door-to-door membership service for people in Kensington and Chelsea who find it difficult to use public transport to do their weekly shopping. Many older people don’t have any family living nearby to help them with this.

The Shopper timetable and routes are designed to ensure coverage across the whole borough and offer a choice of the best-known supermarket chains. Designated days are allocated to the north and south of the borough to cut down journey times. Trips are booked in advance by telephone and members are

collected from their homes at a pre-arranged time. They then travel back at a set time, usually allowing about an hour for shopping and socialising. The minibus is generally double-crewed. A Passenger Assistant is on hand to help passengers on and off the bus, to stow and carry their bags, and if necessary go round the store with them.

Users of the Shopper, many of whom are on tight budgets, tell us that this service not only helps them to remain independent but enables them to access more keenly priced food

up and down the King’s Road but then a medical problem meant that I had to make some changes. There are not that many shops near my flat, so when I heard about this scheme I thought I’d give it a go. Since that first day, I use it every week. I don’t know how I would manage without it.”

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“Transport is less of a worry now.

I am 100% happy with the service”

Marjorie McKeever Chelsea resident

8,100 Community Car Scheme

journeys delivered over 12 months, of which about

are for short trips to and from local

destinations.

2/3

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8: CommunityCar Scheme

This is very much a one-to-one service provided by volunteer drivers. As with our other schemes for individuals, it is for people who find it difficult or impossible to use public transport, because of disability, frailty or age.

It is the largest of its kind in London, offering standard and accessible pre-booked transport on an individual membership basis and is considered to be an essential element of the transport provision for older and disabled people in the borough.

The majority of volunteers use their own cars, but we have three dedicated smaller vehicles in our overall fleet for those that are not owner-drivers. Two of these are

wheelchair accessible so that we can offer this travel service to members who cannot transfer to a car seat. Volunteers are reimbursed out-of-pocket expenses, including a mileage rate for owner-drivers. There is a high level of subsidy, so that customers only have to pay a portion of the total cost of each journey.

The Community Car Scheme is a vital link, enabling people to pursue their hobbies and interests, attend activities and classes, and generally go about their everyday business. The service can be used for just about every occasion, such as visiting friends and relatives, attending doctor or dentist appointments, following a college course onsite or going to the

bank. Other than volunteer availability, there are no geographic or time restrictions and it therefore provides a more affordable alternative to taxis.

Marjorie McKeever from Chelsea, regularly uses the Community Car Scheme at least twice a week. She tends to use it to do some shopping, conduct her affairs and have lunch out in Hammersmith or Wandsworth. “Transport is less of a worry now. I am 100% happy with the service. When you book you know you have a good chance of getting a car. The Car Scheme is much more reliable than what I used before and the drivers are so much more friendly. You get to know them over time and can have a laugh with them, which helps to make it a good day.”

22 2�

“Green CT Cars is a company that you can rely on to be

both friendly to its clients and friendly to the environment”

Faith Jones Regular Green CT Cars customer

5,426 Jobs booked, despatched

and completed over the year.

Green CT Cars is a wholly owned subsidiary of Westway Community Transport.

Its slogan is “Investing in the community, a mile at a time.”

of these were for

special needs customers.

1,664

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9: Green CT Cars

This latest venture is a Private Hire service with a big difference. Not only does it offer eco friendly and accessible transport solutions to its customers, it provides added social value in line with ‘fair trade’ concepts. Green CT Cars gift aids all of its taxable profits back to Westway CT so that its users indirectly support local people and voluntary groups in their community. It also aims higher on quality and care than most minicab companies in the same market segment.

It has a fleet of Hybrids, Toyota Prius (one of the greenest motor vehicles currently available) and two specially adapted wheelchair accessible WV Caravelles, fitted with Euro IV engines and fitted with particulate traps.

The service is delivered with state of the art technology incorporating GPS satellite tracking linked with specialist despatching software allowing routes to be optimised for prompter response times and speedier journeys, with the facility to inform the customer of the arrival of their car via text message.

The drivers are fully registered with the Public Carriage Office (PCO), trained to the highest standards; smart, informed, polite and discrete. Unlike most minicab companies we can offer a reliable and unrushed service as our drivers are on our payroll rather than self-employed, being paid by the hour and not by the number of journeys they make.

For these reasons Green CT Cars has been able to build in a relatively short amount of time, successful business relationships with, for instance, the NHS, special needs schools and local businesses who have chosen a more ethical way of looking after their transport requirements.

“Green CT Cars is a company that you can rely on to be both friendly to its clients and friendly to the environment,” says regular customer, Faith Jones.

“The company I work for was first attracted to using this car service by the ‘green cars option’ because we travel a lot and like to off set our carbon footprint. We liked too that they are local with competitive

prices. We now use the company a great deal, for a guaranteed comfortable, stress-free experience and their personal touch.”

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Accounts ‘10

Income ExpenditureUser Fees & Membership

Royal Borough of Kensington & Chelsea Grant

Bank Interest & Sundry

Campden Charities Grant

Other Services

NHS Westminster Grant

City of Westminster Grant

Training Services

The audited consolidated financial statements of Westway Community Transport Limited (“WCT”) for the year ended 31 March 2010 include the activities of Westway CT Trading Limited as well as WCT.

WCT’s principal activity is the provision of community transport services to voluntary organisations, particularly those operating within the Royal Borough of Kensington & Chelsea (RBKC).

WCT provides a range of low-cost, user-friendly and flexible community transport services to a variety of users, both groups and individuals, in order to meet their transport needs sensitively and professionally and to widen social opportunities.

Bus Service Operators Grant

Training Services

City of Westminster Grant

NHS Westminster Grant

Other Services

Campden Charities Grant

Bank Interest & Sundry

Royal Borough of Kensington & Chelsea Grant

User fees & Membership

WCT provides its services through three strands: the Group Transport Service, the three ‘Door-to-Door’ Services and Training Services.

WCT formed a wholly owned subsidiary in the name of Westway CT Trading Limited (“WCTT”) in line with the recommendations of the Charity Commission so as to undertake commercial trading activities that do not fall within WCT’s primary charitable purpose, but which are performed on behalf of WCT.

Overall the Society made a surplus of £160,091 as shown in the group accounts, which include all trading activities. This surplus will be used to ensure the continuity and expansion of WCT’s operations.

Staff Salaries (inc. NI)

Vehicle Running Costs

Depreciation of Vehicles & Equipment

Premises & Insurance Costs

Office & Computer System Costs

Driver Training Costs

Other Staff-related Costs

Volunteers’ Expenses

Professional & Consultancy Fees

Marketing & Promotions

53%

21%

11%

8%

2% 1%

66%13%

9%

3%

2% 1%

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Income 2010 £

Grant Aid & DonationsRoyal Borough of Kensington & Chelsea 302,928 Campden Charities 112,000 Bus Service Operators Grant 5,876 City of Westminster 33,333 NHS Westminster 34,308

Other IncomeUser Fees & Membership 776,657 Training services 8,917 Other services 34,897 Bank interest and sundry 154,642

INCOME TOTAL 1,463,558

Expenditure 2010 £

All OperationsStaff salaries (including NI) 865,980 Other staff-related costs 20,606 Premises and insurance costs 44,607 Office and computer system costs 31,868 Professional and consultancy fees 12,053 Vehicle running costs 163,858 Driver training costs 24,855 Volunteers’ expenses 12,281 Marketing and promotions 7,359 Bank charges and sundry 6,115 Depreciation of vehicles & equipment 113,885

EXPENDITURE TOTAL 1,303,467

Westway CT Consolidated Income & Expenditure Account for the Year Ended 31st March 2010

A full set of audited consolidated financial statements can be obtained by request or from our website at www.westwayct.org.uk

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Contacts

MAnAGEMEnT TEAM 020 8964 4928

Andrew KellyDirectorandrewkelly@westwayct.org.uk

Kathleen LyonsDeputy Directorkathleenlyons@westwayct.org.uk

Colleen McDermottFinance Managercolleenmcdermott@westwayct.org.uk

Anna PortaDevelopment Managerannaporta@westwayct.org.uk

Lee NashFleet & Training Managerleenash@westwayct.org.uk

Russell CanfieldOperations & Customer Care Managerrussellcanfield@westwayct.org.uk

Westway CT: our contact details

SERVICES

Finance 020 8964 4928

Group Transport020 8964 4928

Training020 8964 4928

Volunteering020 8968 2040

Out & About Scooter Loans020 8960 8774

Shopper020 8960 9020

Community Car Scheme020 8964 1114

Health Link020 8968 4056

Green CT Cars020 8969 8886

www.westwayct.org.uk

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