Wellness Coaching

Inspire HealthA total wellness solution to help your employees get—and stay—healthy

Leading a healthy lifestyle is often easier said than done. Overcoming unhealthy habits and

choices frequently requires expert-level help and support. The consequences of leading

an unhealthy lifestyle are clear—poor health and quality of life, higher healthcare costs and

decreased productivity.

Our Wellness Coaching Program offers an engaging and supportive approach to modifying

unhealthy behaviors, and helping employees get—and stay—healthy. Our coaches work closely

with each individual employee to design a personalized plan that addresses their specific needs,

resulting in improved health outcomes, lower costs and a much healthier workforce.

Maximize your benefits investment!

Extraordinary—that’s how our customers describe our Wellness Coaching Program.

We combine our highly personalized, one-on-one

expert coaching methodology with the analysis of

key healthcare data, gathering information from

as many sources as possible to get a complete,

holistic view of each employee’s health and

risk factors. This insight enables us to develop

customized plans that motivate employees to

take action, employing innovative engagement

strategies to keep them motivated and focused

on meeting their health goals.

In addition, our Wellness Coaching Program and

associated add-on features fully integrate with our

Health Advocacy service and other complementary

solutions. This means that employees and their

eligible family members always have ready access

to a Personal Health Advocate to navigate a full

range of healthcare and insurance-related issues.

Healthier employees = healthier bottom line

Coaching methodologyAt Health Advocate, we view Wellness Coaching as an

empowering approach to helping people make lasting

lifestyle changes. Our certified coaches help employees

set small, achievable goals, providing encouragement

and accountability along the way.

With access to employee Health Risk Assessment

(HRA), and optional biometric screening data and health

informatics, our Wellness Coaches employ a diverse

array of evidence-based assessment, psychological,

and behavior change tools to empower employees to

take action, connect with their personal motivators,

and make permanent, healthy behavior changes.

About our coachesAll of our skilled Wellness Coaches must have a

Bachelor’s degree in a health-related field and complete

a 4-month training period with a senior coach. They

must also be certified in tobacco cessation counseling

by the American Lung Association, and hold at least one

additional certification in a relevant specialty (such as

exercise physiology, nutrition or health education).

Optional Campaigns and Competitions.

Employers can also choose to offer their employees

promotions and competitions, such as our “Commit

to Quit Tobacco” seasonal campaign and fun,

motivational wellness competitions. Individual and

team progress for these popular programs is tracked

on the secure Wellness website.

Standard Wellness Points Program. Our Standard

Wellness Points Program, tracked through the

member website, allows employees to earn points

and rewards for participating in healthy activities.

MedChoice Support™. This comparative, interactive

tool guides employees step-by-step through

key decisions about medical tests, treatments,

procedures and medications.

Turnkey Communications. We offer a robust

selection of communications to support program

launch, as well as a variety of ongoing educational

and promotional materials to maximize utilization.

Wellness Program Consultant. Depending on

group size, your Wellness Program Consultant will

meet with you regularly to review your program and

offer strategic recommendations for success.

Powerful Reporting Package. Our Wellness

Coaching Program comes with a comprehensive

reporting package, including access to aggregate

coaching and HRA activity.

Seamless Integration. The program seamlessly

integrates with our Health Advocacy service and all

other Health Advocate programs.

Discount Programs. Employees can also take

advantage of special offers such as discounted

gym memberships.

The total Wellness solution

The complete Wellness Coaching package includes the following features:

Wellness Coaching. Employees have unlimited

access to a highly trained personal Wellness Coach by

telephone, email or instant messaging, who provides

ongoing, one-on-one support to help them make

healthy lifestyle changes and reach their health goals.

Our coaches are trained to address a wide range

of issues including weight loss, tobacco cessation,

fitness, nutrition, stress management and heart health.

They can also support employees who have chronic

medical conditions such as diabetes or asthma.

Employee Engagement. Actively engaging

participants in the program—and their health—is

essential to ensuring positive results. We offer a range

of ongoing, personalized approaches—targeted

communications, health and wellness newsletters,

fun, interactive activities and optional campaigns and

competitions—all designed to promote and sustain

maximum member engagement.

Health Risk Assessment (HRA). Our confidential,

online questionnaire and personalized report help

employees identify their health risks, based on their

lifestyle factors and other key measures, and guide

them in making improvements. Employees receive an

immediate online report, and can continually update

their HRA to track their progress as results improve.

Secure Wellness Website. Employees have

unlimited access to a special member website, where

they can take their HRA, access a variety of wellness

communications and tools to track their progress,

and participate in self-guided programs on weight

management, tobacco cessation, fitness and more.

My Wellness coach keeps me on top of things and is always there when I need her. I’m doing great with my goals.

Biometric Screenings. The onsite Biometric

Screening Program is available nationwide to

organizations of all sizes, including those with

multiple locations. Our team of licensed, trained

screeners and health educators will visit the

worksite to administer key biometric screenings

to your employees. Screening results are available

immediately, and participants may also meet with

an onsite health educator to discuss their results.

All screening equipment and support materials

are provided.

Outbound Calling Program. Our Wellness Coaches

will make outbound calls to participants identified

as high risk (based on HRA and/or screening data),

to increase coaching engagement, support them

in changing unhealthy lifestyle behaviors, and help

them develop a personal action plan.

Health Informatics. Our health informatics

capabilities set us apart. We gather and analyze

medical, pharmacy and other claims utilization data

to identify employee health risk factors, so we can

create targeted outreach programs as part of an

integrated Wellness plan.

Add-on featuresValue-based Incentive Management Program.

Our comprehensive incentive management

program offers key services including eligibility

file generation, incentive tracking and analysis

and data feed management (HRA and biometric

screenings), as well as an aggregate reporting

package that features year-to-year comparisons.

Onsite Wellness Coaching. A highly effective

method to launch the telephonic Wellness

Coaching Program, organizations can choose

to offer a predetermined number of face-to-face

sessions with a Wellness Coach at the worksite.

Our coaches will assess employees’ health risks

and begin the goal-setting and action-planning

processes. Onsite coaching is particularly effective

for organizations that have limited access to

computers/email, 24/7 work schedules, technical

literacy issues, and other barriers to engagement.

I want to thank you for being an extraordinary coach. Your support, both intellectually and emotionally, has made my journey toward a healthy life not only fulfilling, but really enjoyable!

Key Benefits

Get started today Maximize the value of your benefits

with Health Advocate

If you already offer Health Advocate, we would

be happy to tell you more about implementing

our comprehensive Wellness Coaching Program.

If you do not currently offer our services, we would

welcome the opportunity to introduce you to our

Health Advocacy service and Wellness Coaching

Program, as well as our selection of additional,

complementary solutions.

For employers

• Helps reduce medical costs; saves money

• Helps improve employee health outcomes

• Fully customizable to client and employee needs

• Seamless integration with other Health Advocate

programs, including our Health Advocacy service

• Increases employee satisfaction, retention,

productivity; reduces absenteeism

• Ongoing turnkey communications raise

awareness and maximize participation

For employees

• Personalized, action-oriented approach for

long-lasting change

• Delivers behavior-change programs to encourage

healthy lifestyles

• Helps employees gain insight into their health

risk factors

• Unlimited communication with a Wellness Coach,

supported by robust online tools

• Seamless integration with other Health Advocate

programs, including our Health Advocacy service

• Covers the employee and eligible family members

About Us

Contact us for more information

866.799.2655

Email: info@HealthAdvocate.comWeb: HealthAdvocate.com

©2015 Health Advocate HA-B-1407010-1BRO

Health Advocate™, a subsidiary of West

Corporation, is the nation’s leading healthcare

advocacy and assistance company. Health

Advocate serves more than 10,000 clients offering

solutions that save time and lower healthcare

costs. Our award-winning solutions include

EmpoweredHealth, Health Advocacy, Wellness

Coaching, EAP+Work/Life, Chronic Care Solutions,

Cost Containment and Specialized Product

Support among others. We also leverage the power

of data analytics to help our clients and members

get more value out of the healthcare system.

For more information, visit HealthAdvocate.com.

Health Advocate is not affiliated with any insurance or third party provider. Health Advocate complies with all government privacy standards. Health Advocate does not replace health insurance coverage, provide medical care or recommend treatment.