Welcome To Training

Dan ToblerSr. Account Executive

2

IP 3102 Business Phone Layout

8 Fixed Feature Keys

Handset Jack

Mute Key/Light

Volume Keys

3 Display Soft Keys

Speaker RedialConference TransferHold Hands FreeVoicemail VM Forward

Voice Mail Light

18 Flex-Keys

Dial Pad

Menu Driven Display

Full Duplex, Wideband Speakerphone

Directory Personal Speed DialSystem Speed DialCall Forward

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IP 3101 Basic Phone Layout

Voicemail KeyMute Key/Light

Volume Keys

3 Display Soft Keys

Voice Mail Light

4 Flex-KeysDial Pad

Menu Driven Display

Speaker

Directory Personal Speed DialSystem Speed DialCall Forward

Hold Key

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IP 3106 Cordless Layout

6 Fixed Feature Keys

TalkChannelConferenceTransferFeatureHold

Voice Mail Light

Volume Key

LCD Display

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3Com NBX Telephone Line

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Telephone Basics

>Making Calls— Dial 9

— Extensions – Same between sites

— Back – Soft Key (Lift handset to launch call)

— Placing Second Call

>Receiving Calls— Answer First Call & Additional Calls (Call Waiting)

— To Voice Mail

>Park and Park Pick Up (3102)

Park Park Key + Park ExtensionPark Pick Up Park Extension

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Telephone Basics

Transferring Calls— Supervised (consultative) vs. Blind Transfer

— To VM – via Tranfer to VM Button

>Conferencing Calls— Traditional (Consultative) vs. Blind Conference

>Hold

>Hands Free Talkback

>Voice Mail— Password 1234

— Set up first thing

— Follow menus

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Telephone Basics

>Directory

>Redial

>Moving Your Phone

>Voicemail Forward (Sophisticated Do Not Disturb)(3102)

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Clean Out Old Voice Mail

>Friday before you leave, please clear out your old voice mail messages.

>All current voice mail message will be off line Monday morning.

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Voice Mail

>Call Auto Attendant + # + Ext +Password

>Greeting Options— # to By Pass Greeting

— 0 Out to ____________

— 9 Personal Operator

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First Thing

>Set up your voice mail box.

Press Purple Voicemail Button

Establish a new greeting, password, and name

>Download Call Manager

http://000.000.000.000/Shorewaredirector/clientinstall

User Name = first initial last name

Password = changeme

Server = 000.000.000.000

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Call Manager Training

Call Manager Training

Operator Training

Agent Manager Training

Supervisor Training

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Important

Please clean out all of your voice mail messages from your existing system on Friday afternoon.

Thank YouDan Tobler

Sr. Account Executive