Welcome to the

RM Technical Seminar

At today's seminar we have:

10 Technical presentations

News on RM products

Apple, Real, D-Link, Veritas, RMD

People in the same role as you

RM staff

Welcome

Connect Advance News

Microsoft Virtual PC for Community Connect 3 Enables programming software e.g. Visual

Studio/Basic to be used in secure environment Available from July 2005 More information on www.rm.com

New bonded ADSL Internet connection service Up to 4Mb downstream/512Kbps upstream Inappropriate material automatically filtered

by RM SafetyNet

Connect Advance News

Virtual CD v7 Supports creation/burning of ISO images Converts images of external formats e.g. Nero Upgrade available Autumn 2005 Support for v4 available for at least 18 months

Microsoft Installer (MSI) & Software Installation List Info & advice on applications used on CC3 Currently includes 868 titles! Available in PDF or Excel format Downloadable from Applications Portal

Connect Advance News

RM Auditor 1.2 - includes Ability to load balance Auditor

components Updates & hotfixes for 1.17

Free to existing Auditor customers v1.2 required for future reports/modules

e.g. Internet auditing Licence monitoring Simultaneous/failed logon reports

Upgrade to 1.2 requires existing database to be purged

Connect Advance News

Load balancing Series of guides to load balance multi-server

networks Released over next few months Longer term: allow all roles/services to be

transferred - enabling replacement of RDC server hardware

Network Performance Enhancements Reduce station boot times with RM Station Tidy

Improves management of cached workstation profiles

Available now Results from trials/research shows a very positive

impact on boot & logon times Complete list of enhancements: NWS194150

Network Software Updates

New software update naming system for Community Connect 3 networks Greater clarity on what each

update is designed for Consistent with Microsoft software

update taxonomy New folder structure within CC3

Knowledge Library

Network Software Updates

Software Update folder now live Ensure you apply Critical & Security

Updates (if nothing else) Further information available from

Support Online: TEC90813 Further changes planned

Use of this new classification for all RM software updates (not just CC3)

Longer term: automated web delivery of software updates

Network Software Updates

RM Service Releases No SR planned for Summer 05

SR5 likely to be Spring 06 SR4 (released June 04) is the latest

platform Required for all new network

products, updates, upgrades, hotfixes.

JanFeb

Mar

Apr

May

Jun

JulAug

Sep

Oct

Nov

Dec

Spring / Summer Autumn / Winter 2006

Networks Roadmap Update

Network performance enhancements

Windows XP SP2 for CC3

Virus Protect 3 CC/2.4/WB

Exchange 2003 for CC3 inc Virus Protect for Exchange

MS Virtual PC for CC3

Window Box – XPSP 2 & Early Years version

CC3.1 upgrade to Windows 2003 Server

Wise Package Studio for CC3

New RM Logon & Authentication

Windows 2003SP1/R2

Auditor module:Internet Auditing

Auditor 1.2

Completed Project Release for active/planned project Proposed project – release Spring 06 or later

ACL Detective v2

RDC Migration Service

Roll out

Window Box 9.7 (standalone)

RM Tutor 3

CC3 Network Attached Storage device

Veritas Backup Exec 10 for CC3

Microsoft Longhorn Desktop

Window Box 9.7 (CC3)

Auditor module:licence report/simultaneous

logons

CC3 SR5

Calendars for RM EasyMail Plus

Virtual CD v7

Outbound Video Streaming

IFL Web Hosting Upgrade

Upgrade to Auditor 1.2

JanFeb

Mar

Apr

May

Jun

JulAug

Sep

Oct

Nov

Dec

Autumn / Spring Term Summer / Autumn Term 2006

Networks Roadmap Update

Network performance enhancements

Windows XP SP2 for CC3

Virus Protect 3 CC/2.4/WB

Exchange 2003 for CC3 inc Virus Protect for Exchange

MS Virtual PC for CC3

Window Box – XPSP 2 & Early Years version

CC3 Universal

CC3.1 upgrade to Windows 2003 Server

Wise Package Studio for CC3

New RM Logon & Authentication

Windows 2003SP1/R2

Auditor module:Internet Auditing

Auditor 1.2 inc upgrade

Completed Project Release for active/planned project Proposed project – release Spring 06 or later

ACL Detective v2

RDC Migration Service

Roll out

Window Box 9.7 (standalone)

RM Tutor 3

CC3 Network Attached Storage device

Veritas Backup Exec 10 for CC3

Microsoft Longhorn Desktop

Window Box 9.7 (CC3)

Auditor module:licence report/simultaneous

logons

CC3 SR5

Calendars for RM EasyMail Plus

Virtual CD v7

Outbound Video Streaming

IFL Web Hosting Upgrade

RM One

Won the Education Resources Award for UK Innovation category.

Now available with: Low-profile soundcard for

Music suites. AMD Sempron® processors

if you prefer. Soon to be available with:

Tri-mode low-profile Wireless for use in non-cable-networked rooms.

Sneak preview!

Due to launch mid-September 05

Tablet PCs

Free software pack to be preinstalled on all new Tablet PCs. This will include: A quick start guide to using the

Tablet PC written specifically for Education

Full version of Microsoft Office OneNote 2003

The new Microsoft Tablet PC Experience Pack

Support Services –RM Certified Professional Programme

Developed to recognise and reward ICT excellence.

Assesses knowledge of Community Connect 3 in an educational environment.

Level 1 available now, Level 2 to follow. Provides ICT Professionals with:

A proven technical achievement and level of ability.

Employer and peer recognition. Continuing Professional Development.

Some of you may be sitting the exam today!

Support Services – RM Communities

A new meeting place for you to: Discuss RM products and services Meet your peers and share

professional interests and challenges

Seek support from your peers for products that RM don’t support

Over 1000 registered users Communities.rm.com

Support Services –Customer Profiles

Some of you told us of your frustrations with: repeating information each time you interact

with RM having no way to tell us about how your

network is developing Customer Profiles allows you to tell us about:

your technical experience (including RM certification!) - which only you and RM can see

your network - which your colleagues can access and contribute to

Available to all Network Support and WindowBox customer

Support Services – RM Training

The value of Continuing Professional Development

New limited availability workshops: Summer Bootcamp Training RM Auditor Type Manager

What do you want from training? Help us to understand your training needs

Support Services

16,000 establishments call each year 25,000 calls each month 85,000 knowledge articles viewed each

week 5,000 training days per year 33,000 email bulletin subscriptions Top 3 finalist in the 2005 UK Help Desk

Support Excellence Team Award Recognised as one of the “Ten Best Web

Support Sites” in the world by Association of Support Professionals for the second year running

Introduction

10:00 Digital SoundServer Technologies Application Integration

11:00 Coffee

11:30

9:30

RM Auditor Supporting Education Advanced Application

Integration

Lunch12:30

Managing a Helpdesk Masterclass Essentials Digital Photography1:30

Tea2:30

Apple3:00

Today’s schedule

Chris Evans and David Bate

Server Technologies

RM Auditor

Managing a helpdesk

Networks 1

Hardware oriented session

Processors, memory, mainboards and disks

Resilience, reliability and performance of servers

The latest RM Server Platforms

Server Technologies

How to use RM Auditor to collect data relating to network activity

Presenting this data using a variety of reports

Using the data to make informed network management decisions

RM Auditor

Steps to set up/improve helpdesk management

Becta FITS guidelines

Customer and RM call logging examples

Managing a helpdesk

Chris Day and James Tebworth

Application Integration

Advanced Application Integration

Masterclass Essentials

Networks 2

An introduction to the deployment of applications

How Community Connect 3's tools can help you

Advice on common problems

Application Integration

A detailed examination of the Windows Installer (MSI) format

Exploring the third-party tools which we can use to repackage MSIs

Details on how to deal with difficult installations

A forensic examination of Windows components

Advanced Application Troubleshooting and Management

Individual topics from Community Connect 3 masterclass’s including:

Workstation build and trouble shooting

FSMO roles Load balancing large networks Tips for Resource management

Masterclass Essentials

David Bate, James Tebworth, Chris Day

Digital Sound

Supporting Education

Digital Photography

General Technologies

- High profile area - "Music Manifesto"

- Popular leisure activity; relatively unpopular school subject

- Inclusion: how can technology create opportunities in music and across the curriculum

- Working with hardware and software to be creative with sound

Digital Sound

A look at where we are with ICT in education

How student expectations have increased and how can we maintain engagement

Sneak preview at the forthcoming RM Mobile One and Kaleidos Portal +

Embracing technology in the classroom

Supporting Education

A practical session looking at both hardware and software

Demonstration of image editing techniques with common software tools

Discussion of the many curriculum applications of digital imaging

Digital Photography

Apple

A practical look at creating music with Apple Technologies

Introduction

10:00 Digital SoundServer Technologies Application Integration

11:00 Coffee

11:30

9:30

RM Auditor Supporting Education Advanced Application

Integration

Lunch12:30

Managing a Helpdesk Masterclass Essentials Digital Photography1:30

Tea2:30

Apple3:00

Enjoy the day!