Welcome to the Partners in Care programme

Web session three 27 January 2015

Happy New Year!The session will start at midday

Dr Lynne MaherDirector for Innovation

@LynneMaher1

Partners in Care programme Web session three

What is going well, even better if……..

Dr. Lynne MaherDirector for Innovation@LynneMaher1

• Background noise- Background noise- we can hear you! If you we can hear you! If you are able to mute your phone please do so until are able to mute your phone please do so until you want to speak to the groupyou want to speak to the group

• The ‘chat’ box The ‘chat’ box – you are able to write a – you are able to write a note/question in the chat box at any time. note/question in the chat box at any time. Please just use the ‘general’ chat box and not Please just use the ‘general’ chat box and not the specific Q&A onethe specific Q&A one

Agenda for today’s webcall

• Check in- how are you all doing? What progress have you made since December?

• Presentation by April McFarland & team from Waikato

• Workbook review update– By 5pm, Thursday 28 May 2015

• Time for questions

Did you all have a good time off?

Image from: @TheWorldStories

Capturing the patient experience

You should all be at this stage now.

Interactive section………What tools are you using to capture?What are you struggling with?

Raise your hand, use chat box……

Capturing patient’s experience • Collect stories and thoughts from both patients

and staff– Structured conversations – Story boards– Still photography and film provides compelling

illustration – Diaries

• Observe patients and staff delivering and receiving the service

Questions? Questions?

Sharing the learning

April McFarlane and team Waikato

Outpatient hysteroscopy

service

Co-design project team

Raewyn Titchmarsh

April McFarland

Lucia Da Silveira

Sean McConnell

Why outpatient hysteroscopy ?

Current process

Brief outline of current process

Opportunities identified

Benefits of proposed project

• Improve patient experience• Reduce main theatre list space• Reduce waiting times • Reduce main theatre list space

→ Reduce PACU & Ward bed space

Project preparation = Phase 1• Approval Project initiation document was developed and presented

• Senior management engaged GM / O&G Specialist / Unit Manager / Nurse Manager / CD

Gynaecology and CNM of Women’s Health Clinics

• Service staff engaged provided ideas for the project

• Partners in Care programme• Consumer engaged• Quality and patient safety staff engaged • Process mapping

Phase 2 of preparation• Patient story• EBD questionnaire• Appointment letters• Gantt chart• Patient pamphlet • Process mapping • Social time • Procedure document

EBD questionnaire

With consumer input, modified and sent out to current users of this service. This was included with their appointment letter

Appointment letters

With the consumer, went through the letters and got an understanding from the consumer perspective.

Gannt chart

2014-2015   October November December January February March April May June

Task Who 1 2 3 4 5 1 2 3 4 1 2 3 4 5 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 5 1 2 3 4 1 2 3 4

Team meetings Team √ √ √   √ √ √ √   √ √

Modify EBD questionnaire Lucia √                

Customer survey using modified EBD questionnaire (ongoing until the end of Jan) April / Leanne

 

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Patient Information pamphlet to be reviewed = Raewyn will provide suggestions, if any, for improving the patient information pamphlet.

Raewyn

 

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Clinic appointment letter: An incidental finding, Raewyn suggested an improvement and April was going to contact the relevant person to make the changes

April

 

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Education pamphlet to be modified and sent to Viscom for printing April

   

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Map Processing: Next meeting will commence at hospital car park, where the client’s journey will be mapped out; Raewyn, to contact April once arrived, so that we know which level to meet.

Raewyn

 

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Next webEx scheduled for Nov 18th at 1200-1300hrs. Team 

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Workbook submissions       

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Public holidays     

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Team members on leave April / Raewyn   

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Provides updates on co-design Women's outpatient hysteroscopy project, to project board and WOPD staff

April

   

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Procedure document to be developed and draft to be presented at the SMO meeting

Sean / April

   

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Procedure document to be sent for consultation to all 'Women outpatient staff'

April

   

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Procedure document to be finalized, signed and ready for uploading onto the controlled document centre Sean / April / Lucia

     

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Project to be implemented           √          

                     

                     

                     

                     

                     

                     

                     

                     

                                                                                 

Team Members Names                               Number of days available = 109 working days until the end of May 2015

April Mcfarland ( CNM for WOPD)                                                                                

Raewyn Titchmarsh (consumer representative)                                                                              

Lucia Da Silveira (SQC_Quality and Patient Safety)                                                                              

Sean McConnell (O&G Consultant)                                                                                

                                                                                 

A reminder of our tasks and approaching deadlines

Patient pamphlet

With input from consumer & O&G specialist, pamphlet was reviewed

Process mapping

Videoed the journey from start to end with the consumer

Social time

Delicious homemade Christmas pies from the consumer

Reflections thus far

Challenges and successes• SMO time constraints • No EBD questionnaire received

back from consumers

Successes:• We are on time with our tasks• Successfully completed modifying

the EBD questionnaire and appointment letter

• Successfully redesigned the patient information pamphlet and sent for printing

• Procedure document sent out for consultation.

Learnings• Gaining insight into consumer

perspective• EBD questionnaire was not sent

out with an explanatory note.• The process mapping helped us

understand the process from the consumer perspective (e.g., the distance, signage and the multiple ways of being able to access women’s health clinics).

Thank you

Questions? Questions?

Work book• First stage completion:

– Section 1 - Preparation– Section 2 - Capture – Section 6 - Webex session 1 and 2

• Second stage completion:– Section 3 - Understand– Section 4 - Improve– Section 5 - Measure– Section 6 - all webex sessions

• Case Study

Time check

86 daysBefore your final work book and case study

needs to be submitted

Assuming you are working 5 days a week on your project

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