WELCOMEWELCOME

to the ‘EUROBANQUA’ to the ‘EUROBANQUA’ Dissemination ConferenceDissemination Conference

Christos GortsosChristos GortsosSecretary General Secretary General HELLENIC BANK ASSOCIATIONHELLENIC BANK ASSOCIATION

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THANK YOUTHANK YOU for your Participationfor your Participation

We count on your feedback We count on your feedback and your contribution to the and your contribution to the

follow up.follow up.

Christos GortsosChristos Gortsos

Secretary GeneralSecretary General H.B.AH.B.A

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‘‘EuroEuropean pean BaBankingnking NNetworketwork for for QuQualityality AAssurancessurance’:’:

Personal thanksPersonal thanks

Joao Delgado, from the European Joao Delgado, from the European Commission,Commission,

for his participation in the Conferencefor his participation in the Conference

the EBTN President, Prof. Mario Spataforathe EBTN President, Prof. Mario Spataforawho led the projectwho led the project

and our colleagues and our colleagues from the partner Institutes,from the partner Institutes,

for their effective group workingfor their effective group working

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The QA guidelines indicate The QA guidelines indicate WHAT WHAT we have to dowe have to do

It is It is our our responsibility to define responsibility to define WHO WHO should do itshould do it

Who is the right person for QA ManagementWho is the right person for QA Management Who are the right people to undertake quality Who are the right people to undertake quality

training and development activitiestraining and development activities

The tool provides us with theThe tool provides us with the rules of the game rules of the game

VET & HRD have to provide theVET & HRD have to provide the good players good players

They have to insure the success of aThey have to insure the success of a fair play fair play

The rules of the gameThe rules of the game

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I.I. A new mindsetA new mindset

QA increases responsiveness to the newly emerging demands: QA increases responsiveness to the newly emerging demands:

Achieve Achieve extraordinary resultsextraordinary results with ordinary peoplewith ordinary people

Quality in VET & HRD is the only way for such resultQuality in VET & HRD is the only way for such resultQuality in VET & HRD means transforming manpowerQuality in VET & HRD means transforming manpower into into efficient and effective professionalsefficient and effective professionals

Today, VET & HRD should undertake Today, VET & HRD should undertake an an extra-ordinary activityextra-ordinary activity

But you cannot do anything extra-ordinary without But you cannot do anything extra-ordinary without a a different Mindsetdifferent Mindset: that focuses on : that focuses on outputs and outcomesoutputs and outcomes

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II.II. Effectiveness firstEffectiveness first

Effectiveness is not at all the same thing with efficiencyEffectiveness is not at all the same thing with efficiency

Efficiency is a balance between input and outputEfficiency is a balance between input and output

Effectiveness means making sureEffectiveness means making surethat the that the resources resources are availableare availableto get the results that you wantto get the results that you want

CQAF is about effectiveness: CQAF is about effectiveness: Indicators provide Indicators provide information on the degree to which objectives have been information on the degree to which objectives have been achievedachieved

ResourcesResources should be available in all levels in order to get should be available in all levels in order to get‘‘an agreement on quality objectives in all levels’an agreement on quality objectives in all levels’

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III. III. Enlarge the sense of learningEnlarge the sense of learning

The The professionals must be professionals must be effective effective in in

all the fieldsall the fields: productivity, profitability, efficiency, : productivity, profitability, efficiency, innovation, growth…innovation, growth…

Learning must increase creativity, responsibility, Learning must increase creativity, responsibility, good reasoning, initiative, vision…good reasoning, initiative, vision…

Learning should cover development and changeLearning should cover development and change

Enlarging the sense of learning will facilitate HR Enlarging the sense of learning will facilitate HR transformation into a transformation into a real resourcereal resource of abilities, of abilities, competitive advantages, values.competitive advantages, values.

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III. III. Enlarge the sense of learningEnlarge the sense of learning

While enlarging the sense of learning,While enlarging the sense of learning,

we should we should restrict the scope of participation,restrict the scope of participation,

to an to an individual point of view:individual point of view:

taking taking into consideration into consideration

the particular needs of the the particular needs of the employeesemployees the perspective of the the perspective of the particular particular institutioninstitution

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IV. IV. First Who… then WhatFirst Who… then What

Extraordinary results, in all fields and levels,Extraordinary results, in all fields and levels,need need motivationmotivation and and commitment commitment

to quality and excellenceto quality and excellence

We need motivated and committed trainers, designers, We need motivated and committed trainers, designers, quality managers…quality managers…

Learning agents must be Learning agents must be emotionally intelligentemotionally intelligent and and self-motivatedself-motivated

CultureCulture helps in choosing the people who fit to the helps in choosing the people who fit to the character of the institutioncharacter of the institution

People chose the ones who resemble themPeople chose the ones who resemble them

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V. V. Shortage of the main resourceShortage of the main resource

• Trainers with Trainers with very high levelvery high level of knowledge and of knowledge and longlong professional experience are non available professional experience are non available

• There are only few chances to find the right There are only few chances to find the right qualifications and experience combined with qualifications and experience combined with eemotional intelligencemotional intelligence

• Emotional intelligence is not a matter of training.Emotional intelligence is not a matter of training.• But it determines the But it determines the possibilities possibilities to learn all those to learn all those

skills based on personal and social abilities. skills based on personal and social abilities.

• Even with the small number of experienced trainers Even with the small number of experienced trainers who dispose some of the 25 emotional abilities, it is who dispose some of the 25 emotional abilities, it is hard to establish a loyal relationship, with lasting hard to establish a loyal relationship, with lasting commitment.commitment.

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VI. VI. QA and EthicsQA and Ethics

You cannot buy enthusiasm and loyaltyYou cannot buy enthusiasm and loyalty

You cannot attract the right trainers if you only offer You cannot attract the right trainers if you only offer good pricesgood prices

• You need a value proposition, with elements of a You need a value proposition, with elements of a culture oriented to results, an environment of culture oriented to results, an environment of trusttrust

• You need rewards and recognitionYou need rewards and recognition• You also need standards to end the agreement You also need standards to end the agreement

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VI. VI. QA and EthicsQA and Ethics

Quality is never an accidentQuality is never an accident

Quality is always theQuality is always the result of result of intelligent intelligent andand ethical ethical effort effort

And so is Quality AssuranceAnd so is Quality Assurance

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Thank you Thank you

for for

your kind attention!your kind attention!