Welcome toWelcome toManaging for Organizational Managing for Organizational

Effectiveness Effectiveness (MGMT 300)(MGMT 300)

Winter 2006, Sections E & FWinter 2006, Sections E & F

11stst Class Session Class Session

January 3, 2006January 3, 2006

Rick McPhersonRick McPherson

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Table of ContentsTable of Contents

DocumentDocument PagePage PowerPoint PresentationPowerPoint Presentation 11 Class WebsiteClass Website 1111 Syllabus from Course DescriptionSyllabus from Course Description 1313 Class ScheduleClass Schedule 1515 Grading InformationGrading Information 1717 Exam & Assignments InformationExam & Assignments Information 1919

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Agenda and AnnouncementsAgenda and AnnouncementsAgendaAgenda IntroductionsIntroductions Why Study Organizational Behavior and Why Study Organizational Behavior and

Management?Management? Syllabus, Assignments & Schedule ReviewSyllabus, Assignments & Schedule Review Class Information Management – Web SiteClass Information Management – Web Site Class ExpectationsClass Expectations Quick “OB” and Management OverviewQuick “OB” and Management Overview Closing and Next ClassClosing and Next Class

Announcements:Announcements: All Sign In On Attendance/Information SheetAll Sign In On Attendance/Information Sheet ““Add” Students – See Instructor for Wait ListAdd” Students – See Instructor for Wait List

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IntroductionsIntroductions

Name Card (Bring to Future Classes)Name Card (Bring to Future Classes)

Each person:Each person: NameName Where’s “Home”Where’s “Home” MajorMajor Something(s) interesting or unique about Something(s) interesting or unique about

you (that you want others to know)?you (that you want others to know)?

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Class MaterialsClass MaterialsTextbook – Textbook – Management Fundamentals – Management Fundamentals – Concepts, Skills and Applications;Concepts, Skills and Applications; 3 3rdrd Edition by Robert N. LussierEdition by Robert N. Lussier ISBN # 0-324-22606-3ISBN # 0-324-22606-3

Text Support Website – on Class WebsiteText Support Website – on Class WebsiteMaterials on Class WebsiteMaterials on Class Website Download Cases and Other InformationDownload Cases and Other Information PowerPoint Slides Used in LecturesPowerPoint Slides Used in Lectures

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Why Study OB & Management?Why Study OB & Management?Required/Needed Reasons Could Be….Required/Needed Reasons Could Be…. Required ClassRequired Class It’s your major or part of your careerIt’s your major or part of your career

If Not….Why Bother?If Not….Why Bother? It’s simple – apply “The Golden Rule”.It’s simple – apply “The Golden Rule”. Lot’s of People Do It, can’t be that hard….Lot’s of People Do It, can’t be that hard…. I don’t want to be a “manager”.I don’t want to be a “manager”. It is just common sense…..It is just common sense….. It is just selling your ideas (Marketing 101)It is just selling your ideas (Marketing 101)

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OB and Management ……OB and Management ……The research shows….40% of New The research shows….40% of New Managers Fail*Managers Fail* Do you know the most common mistakes new Do you know the most common mistakes new

bosses make and how to avoid them? bosses make and how to avoid them? Do you know what the people who work for Do you know what the people who work for

you really care about? you really care about? Do you know how to get the best from Do you know how to get the best from

workers every day? workers every day?

Estimates of 50-60% Failure for New Estimates of 50-60% Failure for New Hires, especially Upper Management!Hires, especially Upper Management!If it is so easy….why do so many fail?If it is so easy….why do so many fail?

* * The Seattle Times, The Seattle Times, Author: Anita Bruzzese, October 9, 2005Author: Anita Bruzzese, October 9, 2005

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My Experiences…My Experiences…““People are our only Sustainable Competitive People are our only Sustainable Competitive Advantage” (Dr. Charles M. Lillis, CEO, MediaOne)Advantage” (Dr. Charles M. Lillis, CEO, MediaOne)

Leadership is a privilege with responsibilityLeadership is a privilege with responsibility: : For Your Organization (including its employees’ livelihood)For Your Organization (including its employees’ livelihood) For Your Employees and Their LivesFor Your Employees and Their Lives

Happiness (10+ hours out of 16 “at work” per day)Happiness (10+ hours out of 16 “at work” per day)Economic Success (Raises, Promotions & Career Choices)Economic Success (Raises, Promotions & Career Choices)

For Society…do we have an obligation to lend our skills?For Society…do we have an obligation to lend our skills?

Team or Group Team or Group MembershipMembership has Responsibilitieshas Responsibilities to to

help the Group be Successful (and time is valuable)help the Group be Successful (and time is valuable)

““Management Tools” Can Help you Be SuccessfulManagement Tools” Can Help you Be Successful You Will Be Amazed at the “Disorganization” in Organizations You Will Be Amazed at the “Disorganization” in Organizations Manage Your Boss! Manage Your Boss!

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How Will You Use This Class?How Will You Use This Class?Fulfill Degree RequirementsFulfill Degree RequirementsWork – Formal “Manager” RoleWork – Formal “Manager” RoleWork – Project Team Member/Team Leader as Work – Project Team Member/Team Leader as an “Individual Contributor”an “Individual Contributor”BothBothMember of Society…. Member of Society….

Non-Profit Organizations (Social Responsibility)Non-Profit Organizations (Social Responsibility) Social & Recreational OrganizationsSocial & Recreational Organizations Religious OrganizationsReligious Organizations Family???Family???

This Course…Understanding People & “Group/Team” Dynamics…and the Tools and Processes to help in success.

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Class Expectations - InstructorClass Expectations - Instructor“ “ Work Worth DoingWork Worth Doing” – 80%??” – 80%??

Solid Value PropositionSolid Value Proposition – Feel free to Question – Feel free to Question Instructor Provides Clear ExpectationsInstructor Provides Clear Expectations

Helps with Prioritizing EffortsHelps with Prioritizing Efforts

Students Provide Feedback – Multiple ChannelsStudents Provide Feedback – Multiple Channels

Teach & Learn like a Training ClassTeach & Learn like a Training Class

Professional Business StandardsProfessional Business Standards For Writing – well organized, succinct, cleanFor Writing – well organized, succinct, clean For Discussion – Respectful, constructiveFor Discussion – Respectful, constructive Practice Diversity and PluralismPractice Diversity and Pluralism We can still Laugh!!!!We can still Laugh!!!!

Students Participate–in class & on teamsStudents Participate–in class & on teams ““Be Here, For Us” – Full AttentionBe Here, For Us” – Full Attention

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Student Expectations Student Expectations and Class Norms?and Class Norms?

I have heard…”Students Demand a High I have heard…”Students Demand a High Quality Education”Quality Education”

What Else….Think about it for Next Week.What Else….Think about it for Next Week.

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Class DescriptionClass DescriptionThis course will focus on Organizational Behaviors This course will focus on Organizational Behaviors (OB), Management and Leadership by learning about:(OB), Management and Leadership by learning about: Individual’s personalities, behaviors and motivationsIndividual’s personalities, behaviors and motivations Understanding high performance dynamics in businesses, Understanding high performance dynamics in businesses,

non-profit organizations and social organizations both as a non-profit organizations and social organizations both as a team leader and/or a team member. team leader and/or a team member.

Learning how to utilize various tools for the areas of strategic Learning how to utilize various tools for the areas of strategic planning, problem solving, conflict management, change planning, problem solving, conflict management, change management and control systems. management and control systems.

Understand the dynamics of ethical behavior, social Understand the dynamics of ethical behavior, social responsibility and diversity.responsibility and diversity.

This Course will seek to understand the Concepts and This Course will seek to understand the Concepts and then Apply the learning and hone our Skill then Apply the learning and hone our Skill Development Development

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Class Assignments & ExamsClass Assignments & Exams(See “Assignments and Exams” on Course Website)(See “Assignments and Exams” on Course Website)

Exams – 3 for 35% of GradeExams – 3 for 35% of Grade Includes Final with Some ComprehensiveIncludes Final with Some Comprehensive Exams focus on Application (Reference Sheet Allowed)Exams focus on Application (Reference Sheet Allowed) Instructor will “Void” Bad QuestionsInstructor will “Void” Bad Questions

Group Projects – Learn about Group Dynamics (35%)Group Projects – Learn about Group Dynamics (35%) Mini Project – Ethics and/or Social ResponsibilityMini Project – Ethics and/or Social Responsibility

10 Minute Presentation - Video, Book, Article or Service Project10 Minute Presentation - Video, Book, Article or Service ProjectDue 1/31Due 1/31

Team Training Exercise – Part of a Chapter + Other MaterialsTeam Training Exercise – Part of a Chapter + Other Materials25 minutes25 minutesStart 2/7Start 2/7

Team Paper – Training SubjectTeam Paper – Training Subject

Individual Assignments and Work (30%)Individual Assignments and Work (30%) Homework Cases, Quizzes and Assignments – Homework Cases, Quizzes and Assignments – drop lowest 3 of ~15drop lowest 3 of ~15 Class Participation – Class Participation – Class Time is for InteractionClass Time is for Interaction Reflection JournalReflection Journal

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Class RequirementsClass Requirements Attendance and On Time ArrivalAttendance and On Time ArrivalAttendance and on-time arrival are expected at each class session, the Instructor is to be notified in advance via e-mail if you will not be in class or will be late. Excess in this include:

Unexcused Absences in excess of 2 (10% of classes) Unexcused Tardiness in excess of 3 (15% of classes) A combination of the two in excessive levels Absences and tardiness above these expectations may result in a 5% reduction in final grade for each occurrence above these standards.

Research Projects Requirement for MGMT 300 Each Project is 1-2 Hours in length Participation in 2 Research Projects – see Website Written Review of 2 Research Articles – See Website A Combination of the 2 Failure to Meet this requirement will result in a 5% reduction in grade.

Final Grades will Comply with Grading Policy Class Average of 3.1 on a 4 point scale

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Class Schedule – High LevelClass Schedule – High Level

First Assignments due in Web Q – 1/5First Assignments due in Web Q – 1/5

First Exam – 1/26First Exam – 1/26

Mini-Project Presentations 1/31Mini-Project Presentations 1/31

Team Training Presentations 2/7-3/2Team Training Presentations 2/7-3/2

Second Exam 2/16Second Exam 2/16

Final ExamsFinal Exams Section E (8:30) 3/14 at 10:30amSection E (8:30) 3/14 at 10:30am Section F (10:30) 3/13 at 10:30amSection F (10:30) 3/13 at 10:30am

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See Detailed Copy of See Detailed Copy of Syllabus, Grading, Assignments Syllabus, Grading, Assignments

and Scheduleand SchedulePage 13Page 13

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Tools and MaterialsTools and Materials

On Class Website On Class Website ((http://faculty.washington.edu/rsmcpher/index.shtmlhttp://faculty.washington.edu/rsmcpher/index.shtml))

Left Side – Class InformationLeft Side – Class Information Center – Course Schedule & Assignments Center – Course Schedule & Assignments

Downloadable Class Materials and ArticlesDownloadable Class Materials and Articles

In ClassIn Class Bring Books and other ReadingsBring Books and other Readings Copies of Assignment Work (Copy of Web Q, etc.)Copies of Assignment Work (Copy of Web Q, etc.) Suggest you bring “PowerPoint” slidesSuggest you bring “PowerPoint” slides

Print Handouts “4 to page, Landscape”Print Handouts “4 to page, Landscape”

Full Size for Complex Charts Full Size for Complex Charts

Leave off “Back Up Slides” to save treesLeave off “Back Up Slides” to save trees

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Class WebsiteClass WebsiteWho Has Used Class Websites & Catalyst Tools?Who Has Used Class Websites & Catalyst Tools?

Web Q and E-Submit?Web Q and E-Submit?

Comfort Level – Need Instruction?Comfort Level – Need Instruction?Class Website will be used for:Class Website will be used for: Course Information Course Information Current Schedule with Downloadable InformationCurrent Schedule with Downloadable Information

Organized by Class SessionOrganized by Class Session Class Schedule & ReadingsClass Schedule & Readings Classroom PowerPoint & MaterialsClassroom PowerPoint & Materials Reference Resources and LinksReference Resources and Links Feedback and Input SurveysFeedback and Input Surveys

Homework “Drop Boxes” – Web Q and E-SubmitHomework “Drop Boxes” – Web Q and E-Submit Can also be used by Project TeamsCan also be used by Project Teams E-Mail Notices Between Classes (UW e-mail address)E-Mail Notices Between Classes (UW e-mail address) Demonstration of Class Website (see Website Demonstration of Class Website (see Website

Attachment)Attachment)

Website ReviewWebsite ReviewSee Copy Page 11See Copy Page 11

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Helpful Hints to SuccessHelpful Hints to SuccessAssignments – Individual and Team Assignments – Individual and Team

Read Assignment Instructions and Grading Criteria.Read Assignment Instructions and Grading Criteria. Include “Why” or Rationale for Most of your AnswersInclude “Why” or Rationale for Most of your Answers

Apply Critical Analysis and ThinkingApply Critical Analysis and Thinking Professional Work – Grammar, Spelling, AppearanceProfessional Work – Grammar, Spelling, Appearance

Team ProjectsTeam Projects Don’t Procrastinate (Very, Very easy to do)Don’t Procrastinate (Very, Very easy to do) Do Research for Presentation & Paper at Same TimeDo Research for Presentation & Paper at Same Time Keep Up on Reflection JournalKeep Up on Reflection Journal

ExamsExams Build Reference Sheets Along the WayBuild Reference Sheets Along the Way

Work Efficiently and Effectively (not Quantity)Work Efficiently and Effectively (not Quantity) Understand AssignmentsUnderstand Assignments Ask Instructor for Guidance When NeededAsk Instructor for Guidance When Needed Work With Teams or Other Groups (“Best Practices”)Work With Teams or Other Groups (“Best Practices”)

Turn In Assignments on Time (Drop 3 lowest)Turn In Assignments on Time (Drop 3 lowest)

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ResourcesResourcesFormalFormal Office Hours T/Th at 1 to 2:30pmOffice Hours T/Th at 1 to 2:30pm Office Hours by AppointmentOffice Hours by Appointment E-Mail or PhoneE-Mail or Phone

Informal:Informal: Classmates – feel free to form study groupsClassmates – feel free to form study groups Roommates for proof readingRoommates for proof reading Internet – Library, Google, etc……….Internet – Library, Google, etc………. Coffee Time??Coffee Time??

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Class Topics OrderClass Topics OrderFoundation – Chapter 1Foundation – Chapter 1

Understanding People & CulturesUnderstanding People & Cultures Teams and GroupsTeams and Groups Individuals – Self and OthersIndividuals – Self and Others Ethically based citizenship & social responsibilityEthically based citizenship & social responsibility

LeadershipLeadership

Tools for… Tools for… Planning and Problem SolvingPlanning and Problem Solving Managing People and WorkManaging People and Work CommunicationCommunication Measuring and MonitoringMeasuring and Monitoring

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Typical Class AgendaTypical Class AgendaAgenda and AnnouncementsAgenda and Announcements

Open Discussion of Class SubjectOpen Discussion of Class Subject ParticipationParticipation Read Materials in AdvanceRead Materials in Advance

Review Case if ApplicableReview Case if Applicable

5 Minute Break @ 9:30ish5 Minute Break @ 9:30ish

Subject PowerPointsSubject PowerPoints Includes “Applying the Concepts”Includes “Applying the Concepts”

In Class Exercise if ApplicableIn Class Exercise if Applicable

Additional Questions or DiscussionAdditional Questions or Discussion

Organizational Behavior Organizational Behavior and Management and Management

OverviewOverview

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Organizational BehaviorOrganizational BehaviorOrganizational behavior (OB)

A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.From: Organizational Behavior by Stephen P. Robbins, 11th Edition

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Toward an OB Toward an OB DisciplineDiscipline

E X H I B I T 1–3E X H I B I T 1–3

From: Organizational Behavior by Stephen P. Robbins, 11th Edition

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Challenges and Opportunity for Challenges and Opportunity for OB - ExamplesOB - Examples

Improving People SkillsImproving People Skills

Empowering PeopleEmpowering People

Stimulating Innovation and ChangeStimulating Innovation and Change

Coping with “Temporariness”Coping with “Temporariness”

Working in Networked Working in Networked OrganizationsOrganizations

Helping Employees Balance Helping Employees Balance Work/Life ConflictsWork/Life Conflicts

Improving Ethical BehaviorImproving Ethical Behavior

From: Organizational Behavior by Stephen P. Robbins, 11th Edition

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OB or Management?OB or Management?Organizational BehaviorOrganizational BehaviorManagement – Concepts, Applications Management – Concepts, Applications and Skillsand Skills Same Basic Materials in Both BooksSame Basic Materials in Both Books ““Lussier” Book focused more on Applications Lussier” Book focused more on Applications

and Skills and Skills Organizational Behavior Study is going to be Organizational Behavior Study is going to be

more Research Focused.more Research Focused.

Section Descriptions More Application Section Descriptions More Application FocusedFocused

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Management FunctionsManagement Functions

PlanningPlanning Setting objectives and determining in advance Setting objectives and determining in advance

exactly how the objectives will be met. exactly how the objectives will be met. OrganizingOrganizing

Delegating and coordinating tasks and Delegating and coordinating tasks and allocating resources to achieve allocating resources to achieve objectives.objectives.

LeadingLeading Influencing employees to work Influencing employees to work

toward achieving objectives.toward achieving objectives.ControllingControlling

Establishing and implementing mechanisms to Establishing and implementing mechanisms to ensure that objectives are achieved.ensure that objectives are achieved.

No……ORGANIZATION Functions

From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics

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The Systems Relationship among the The Systems Relationship among the Management FunctionsManagement Functions

Exhibit 1–3

Planning

Organizing

Leading

Controlling

From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics

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Groups And Teams Include:• Entire Companies or Organizations• Departments, Divisions, Regions• Individual Work Groups• Project Teams• Families, Church Groups, Sports Teams, Clubs, etc.

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For Next ClassFor Next ClassBook – Chapter 1 (skim History)Book – Chapter 1 (skim History)

Skill Building Exercise 1- 2 (bring to class)Skill Building Exercise 1- 2 (bring to class)

Read and Answer Questions on Microsoft CaseRead and Answer Questions on Microsoft Case Complete “Web Q” Responses before classComplete “Web Q” Responses before class

Complete on Class Website:Complete on Class Website: Access Web Site and Get ComfortableAccess Web Site and Get Comfortable Class Expectations “Web Q” (anonymous)Class Expectations “Web Q” (anonymous)

Bring Copy of PowerPoint Slides and Textbook Bring Copy of PowerPoint Slides and Textbook to Classto Class