Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we...
Transcript of Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we...
![Page 1: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/1.jpg)
Welcome to…
A case for an integrated, robust, aligned and implemented corporate governance and social responsibility framework
Christopher ChinapooASQ CMQ/OE
1
![Page 2: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/2.jpg)
Paper
• Discuss Contextual Framework• Rethinking the way we operate• Why the need for an integrated
corporate governance/competitiveness and innovation framework
• Conclusion
2
![Page 3: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/3.jpg)
CONTEXTUAL FRAMEWORK
3
![Page 4: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/4.jpg)
WHY SHOULD WE CARE ABOUT
SUSTAINABILITY? CORPORATE
GOVERNANCE? QUALITY? OR INNOVATION?
4
![Page 5: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/5.jpg)
International pressure…
Adoption of the MDGs, GATS
Value for Money, Public Accountability, Performance Driven, Revenue Generating (Public Sector)
Changing contexts, few boundaries
Frontier World
Information and Technology
Increasing Demands
GVT’s 7 Sustainable Development Pillars
Standards, Evidenced Based and Benchmarks
![Page 6: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/6.jpg)
Globalisation
Technology
Capacity and Expectations of our people
What kind of Country in the 21st Century?
Challenges of the 21st Century
![Page 7: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/7.jpg)
Key Issues
No Authorita-tive Definition
Balance Quantity
vsQuality
Accountability and
Enhancement Reconciled
Access and
Autonomy
Difference in
Quality Assurance
and Evidenced
Based
Shiftto
Formal System
ofQuality
Assurance
Benchmarking
and Innovation
7
![Page 8: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/8.jpg)
RETHINKING THE WAY WE OPERATE
8
![Page 9: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/9.jpg)
Rethinking the way we operate
• What does success and competitiveness really mean?
• What drives success in the competitive countries?• What systems are required to effectively,
efficiently and economically achieve success?• How does the country sustain success and
improve? • How does the Country provide relevant learning
opportunities, valid and reliable alternative assessments and best organize resources to achieve the success desired?
9
![Page 10: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/10.jpg)
The Basic Relevance of CSR/Good Governance to QualityTotal Quality Management:1. Addresses all areas of an organization;2. Emphasizes customer satisfaction;3. Uses continuous improvement methods
and tools The Quality Toolbox 2005
![Page 11: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/11.jpg)
11
Cycle of SuccessOrganizational
SuccessAdaptability, Recognition, Continual
Improvement
Concept of Quality=
Problems/Opportunities
Thinking
SolutionProblemTools
Productivity
Teams Individual StrategyCurrent State Envisioned State
![Page 12: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/12.jpg)
New operating environment
• Cross-Functions (Integrated Systems Approaches)
• Links to Customers and Suppliers• Customer Segmentation• Global Scale• Innovation• Knowledge Workers• Quantitative and Qualitative Research
![Page 13: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/13.jpg)
What Is Corporate Governance?
People and organizations– Ethical behavior– Having sensitivity
toward:• social• cultural• economic• environmental issues
![Page 14: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/14.jpg)
The Quality Connection• Evolution of Social Responsibility
![Page 15: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/15.jpg)
Frameworks Improve – New areas of emphasis for T&T framework
• Board Accountability (Efficacy Results)• Integrated Risk Management• Coordinated Management Systems• Monitoring and Reporting (at various
levels, but mainly outcome and impact)• Quality Enhancement and Improvement• Stakeholder engagement and Interactions
15
![Page 16: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/16.jpg)
Quality Triple Bottom Line
![Page 17: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/17.jpg)
Bottom Line
Quality + Corporate Governance +Social Responsibility +
Innovation = Competitive Advantage
![Page 18: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/18.jpg)
18
The World Grows Smaller. Its Need for Quality Grows
Ever Larger.
![Page 19: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/19.jpg)
CONCLUSION
19
![Page 20: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/20.jpg)
Final thoughts
• In today’s dynamic frontier environment past success means nothing
• Think Out the Box• Integrate vs piecemeal• Adopt integrated management systems
and utilize evidence based practices. • Sustained improvement must be self-
sustaining • s
20
![Page 21: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/21.jpg)
Speed - sense of urgency
Knowledge - leverage on knowledge
Talent - harness creativity and effort
Critical Driving Forces
![Page 22: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/22.jpg)
Building up our capacity in
Total Organisational Excellence*
Innovation and Enterprise*
Openness, Responsiveness and Involvement
![Page 23: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/23.jpg)
Organizational Excellence All-round Excellence:
Leading people Managing systems Delighting customers
CG Code framework, Competitiveness FrameworkIntegrate International Standards. ISOs etcPublic Service Awards
TNT Framework and Award
In Time for the Future
![Page 24: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/24.jpg)
Organizational Excellence
In Time for the Future
World-class benchmarks (SQA, ISO)E-Government (PS-Online, eCitizen Centre)“More Vision, Less Bureaucracy”Networked Government
Excellence in Service
![Page 25: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/25.jpg)
Organizational Excellence Benchmarking:
SQA/ISO Guidebook
SQA/ISO Self-Assessment System
Centre for Best practices (innovation/Competitiveness Fora)
Sharing/Networking
Create idea incubators
In Time for the Future
![Page 26: Welcome to…...ASQ CMQ/OE 1 Paper • Discuss Contextual Framework • Rethinking the way we operate • Why the need for an integrated corporate governance/competitiveness and innovation](https://reader034.fdocuments.in/reader034/viewer/2022050610/5fb12c5a6da5e140974a2472/html5/thumbnails/26.jpg)
26
Thank You…
Thoughts…Concerns…
Opportunities for Improvement…Support…
Enthusiasm…