WaypointHomes.com

We’re excited for you to join the Waypoint Homes Community. We pride ourselves on our commitment to creating the best resident experience. In this packet, you’ll find information regarding your local property management office and staff, important phone numbers, maintenance information, rental payment information and more.

REVISED 04.24.17

WELCOME PACKET

WaypointHomes.com

WHAT’S INSIDE.

Meet Your Waypoint Team 3

Your Account 4

Paying Rent 5

Utility Services 6

Home Care & Maintenance 8

Resident Maintenance Responsibilities 10

Pest Control Policy 12

Landscaping & Tree Policy 13

Pool Maintenance Policy 15

HOA Communities 16

Maximizing Your Security Deposit Refund 17

Resident Maintenance Reminders 20

Other Helpful Reminders 21

Refer a Friend 22

Frequently Asked Questions 23

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WELCOME HOME.

If applicable, the mailbox keys will be located inside the electrical panel on the side of the house. All mailboxes were re-keyed upon your accepted application. You will find an envelope inside the electrical panel with the mailbox cross-streets, cluster box number (if applicable) and the number of the mailbox belonging to your new residence. Certain regions will require your mailbox keys to be obtained at your locally zoned US Post Office. You will need a copy of your lease and ID to order. Please see your property manager for more information.

The garage remotes (if applicable) will be placed on the kitchen counter. They will be programmed and ready to use upon entering the house. If you do not see or can’t find your garage remotes, please contact us immediately to have new remotes delivered and programmed.

Property Manager: Name:Phone:Email:

Lease Renewals: Name:Phone:Email:

Portal/ General info:Name:Phone:Email:

MEET YOUR WAYPOINT TEAM

Local Office InformationName:Address:Phone:

Maintenance: Please visit WaypointHomes.com to submit a service request.

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TOTAL DUE 48 HOURS PRIOR TO MOVE-IN

Smart Home Pro-rate:

Non-refundable Pet Fee

Pro-rated Rent:

Pro-rated Pet Rent:

Next Month’s Rent:

Total due before move in:

YOUR ACCOUNT.

Thank you for choosing a Waypoint Home! Below you will find your new home address, your account number & resident ID as well as total payments due.

Your new address:

Your Account #/Resident ID:

Your Move-in Date is:

MONTHLY RENTAL CHARGES

Rent:

Pet Rent:

Other:

Smart Home:

Total due each month:

Date:

Date:

Date:

Date:

Date:

Agent Signature:

Proof of Renters Insurance ($100,000 Liability) with your new home address on it will be required at or before move-in.

Resident Signature(s):

**Security Deposit is required before move-in, within 48 hours of application approval.

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PAYING RENT.

Waypoint Homes gives residents multiple options to pay rent. Paying Online is the most efficient way to ensure that your rent is paid on time.

Benefits of Paying Online or Via eCheck Paying Online: No worrying about your rent check being late or getting lost in the mail.eCheck: Signing up for automatic recurring payments allows your rent payment to be deducted directly from your checking account each month. No worrying about forgetting to make your monthly payment. Online Payment Activation Set-Up• Visit WaypointHomes.com• Click Portal Login or Residents on the top menu bar• Under New Resident, click Enroll Today• Complete form using your Resident ID for Account Number Recurring Visits• Visit WaypointHomes.com• Click Portal Login or Residents on the top menu bar• Click Pay Rent• Enter email & password Pay via Direct Deposit (e-check)Complete the online payment activation set-up above. You may set-up recurring payments through this site.There is no fee for using your bank account and routing number. Pay via Debit/Credit CardWaypoint Homes accepts all credit and debit cards, except American Express. There is a nominal fee ifpaying by credit card. Complete the online payment activation set-up above. Pay via Money GramComplete the online payment activation set-up above or call 855-224-5484. You will receive two different accountnumbers, which are required in order to pay via Money Gram. These numbers will remain the same for the lifeof the lease. Visit a Money Gram location to pay via cash at more than 40,000 locations nationwide. Additional Payment OptionsCertified Funds (money order or certified check)You can stop by your local office and drop off your rent payment using a money order or certified check.Make check payable to Waypoint Homes. Include your address and Resident ID (Account Number) in the memo.

For more information about our Online payment options, please visit

WaypointHomes.com or call 855-224-5484.

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UTILITY SERVICES.

Electric Company: Phone:

Renter’s InsuranceCompany: Phone:

Trash CollectionCompany: Phone:

GasCompany: Phone:

TelephoneCompany: Phone:

Cable/Satellite and InternetCompany: Phone:

Water/SewerCompany: Conservice Phone: 844.832.2550

Professional Services•Accountant•Attorney•Doctor/Dentist•Financial Planner•Health Insurance Provider•Insurance Agent•Schools•Veterinarian

UPDATE YOUR ADDRESS.

Services•Auto Finance Company•Banks/Credit Cards•Exterminator•Health Club•Home Care Providers •Laundry Service•Magazines/Newspapers•Monthly memberships •Pharmacy•Store/Gas Charge Accounts

Government Offices •City/County Tax Assessor•State Vehicle Registration•Social Security Administration

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UTILITY SERVICES.

ConserviceConservice is a utility management and billing company that will manage water, sewer and trash on your behalf.

Do I need to put utilities in my name?• No need to turn on these utilities or transfer them into your name! Water, sewer and trash will remain in Waypoint's

name throughout your lease.

• *You will still be required to transfer electric and gas into your name. These two utilities will also be billed separately by your local providers.

When are my bills due?• Charges for water, sewer and trash will appear on your resident ledger. You will make one payment monthly that

includes all rental and utility fees. Conservice will also email a monthly statement itemizing your charges.

Who do I pay?• You will pay Waypoint Homes directly along with your rental payment.

To contact Conservice directly, you may reach them at 1-844-832-2550. You may also reach them at service@conservice.com.

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HOME CARE & MAINTENANCE.

Providing a high-quality living experience is our top priority. For every new resident, we take a number of steps to ensure our homes are in good order to minimize or prevent potential issues that may arise during occupancy, but when things do go wrong, we aim to promptly diagnose and resolve the issue with qualified service technicians with minimal disruption to our residents.

As a Waypoint resident, you share in the responsibility in the upkeep of your home. We take care of the heavy lifting, like the structural elements and the utility systems serving your home. This includes the roof structure, foundation, water and sewer lines, window and door locks, heating and ventilation systems, water heaters, electrical systems, appliances and other major repairs. You are responsible for other repairs and general tasks in accordance with your lease.

Submitting Service Requests

Service Requests are REQUIRED to be submitted through our convenient 24/7 online service portal that can be located at maintenance.waypointhomes.com. On the portal you can request a repair, schedule services, get updates, rate our service, view how-to videos and more. Emergency service requests can be submitted through 24/7 maintenance hotline at 888-330-4969.

Service Level Expectations

• Urgent Repairs - Service technicians make all attempts to schedule the1st visit within 72 hours of submittal. Urgent repairs are typically performed by our qualified and badged vendor network. Emergency Repairs (a subset of Urgent Repairs) should typically be addressed same day whenever possible.

• Non-Urgent Repairs - Service technicians make all attempts to schedule the1st visit within 15 days of submittal. Non-urgent repairs are typically performed by our qualified in-house service technicians.

• System Replacements - From time to time, we have to replace air conditioning units, roofs and other significant systems in the home. These replacement often require permits, HOA approvals and more extensive reviews and approvals. We aim to complete these replacements as quickly as possible but it’s not uncommon for certain replacements to take 7-14 days to complete.

• Resident Damage - Repairs determined to be the result of resident caused damage will be back charged to the Resident Ledger.

• Missed Appointments - Residents may be charged a trip fee for failure to be present during the agreed upon schedule date and time.

• Resident Responsibility Items - There are certain items deemed to be the responsibility of our residents as noted in this Welcome Packet. These items will not be dispatched and are your responsibility pursuant to your lease agreement.

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HOME CARE & MAINTENANCE.

What is an Emergency?An emergency maintenance issue is one that is dangerous, hazardous, or if not addressed immediately or could cause damage to the property or your personal wellbeing (e.g., flooding, no heat in the winter, or gas leak).

Emergencies typically include items such as:

• No heat when the outside temperature is below 60 degrees• No air conditioning when the outside temperature is above 85 degrees• No water or no power• Flooding or broken pipe• Gas Smell• Non-working refrigerator

Cooling Your HomeAir conditioning units are designed to reduce the temperature in your home by approximately 20 degrees from the outside temperature. If it's 100 degrees outside and your thermostat is set to 75 degrees, it will likely not cool down to the 78 degrees and we cannot guarantee temperatures will be achieved below this setting during peak summer months. Air filters should be replaced on a regular basis to ensure the unit is running as efficiently as possible. It's also important to keep windows closed and blinds shut during the day to help keep the inside of your home cool.

Smart HomeYour home is equipped with certain smart home technology, including an electronic z-wave thermostat, z-wave front door lock and z-wave enabling smart hub. Smart Home technology can keep your home running smoothly and efficiently through the convenience of your smart phone or desktop computer while also reducing energy bills. If you are interested in utilizing these features, please contact your Property Manager to activate your Smart Home.

Move-In OrientationPrior to your move-in your local service team will perform a move-in orientation and move-in inspection. The purpose of the move-in orientation is to educate our Residents on their home, the responsibilities of our residents, as well as the Waypoint Homes Service policies. The purpose of the move-in inspection is to document an "as is" condition of the home to ensure the Resident is not incorrectly charged for items upon the move-out. If you notice anything we may have overlooked during the initial move-in inspection, please contact your Property Manager within 48 hrs of move in.

Maintenance SurveyAt the conclusion of each service request, we ask our residents to complete an electronic survey to rate the service we perfomed. Your feedback is important to help us continually improve our service department and ensure we are meeting the expectations of our Residents.

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RESIDENT MAINTENANCE RESPONSIBILITIES.

Your home maintenance can generally be broken down into Waypoint Responsible Repairs and Resident Responsible Repairs as outlined below. Any repairs that are the responsibility of our residents must be completed with workmanship consistent with that of a professional.

Waypoint Responsible Maintenance & Repairs• Repairs of heat & cooling systems, including all mechanical components and ductwork• Repair of roofing• Repair of electrical systems• Repair of major plumbing and sewer septic systems• Repair of kitchen appliances• Repair of inoperable doors and windows• Upkeep of siding and other exterior surfaces• Repair of pool equipment & regular servicing of pool pursuant to Pool Maintenance Policy• Other major repairs as indicated in resident Lease Agreement

Resident Responsibilities Maintenance & Repairs• Pest control pursuant to the Pest Control Policy• Regular landscaping maintenance pursuant to the Landscaping and Tree Policy• Minor sprinkler & irrigation repairs pursuant to the Landscaping and Tree Policy• Intermittent cleaning of any pools or spas during non-service days pursuant to the Pool Maintenance Policy• Unclogging of minor sewer and plumbing backups caused as a result of resident damage, abuse or neglect• Realignment of garage door sensors• Replacement of light bulbs, furnace and AC filters, and batteries as needed• Regular cleaning of all appliances, carpets, flooring, blinds and regular removal of all trash• Cleaning up after pets & any damage pets may cause• Repair of broken glass, screens and door frames• Repair of any resident caused damage, significant resident damage repairs may be completed by Waypoint

Homes and back charged to the resident as determined by Waypoint Homes.• Repair of any non-Waypoint appliances• Prevention of mildew and discoloration in wet areas (bathrooms, kitchen, laundry)• Installation and maintenance of any items required to protect home against extreme weather conditions, including

protecting exposed pipes against freezing or installation of hurricane shutters when a hurricane “warning” is issued• Other minor repairs as indicated in our Lease Agreement

• Report all major maintenance issues in a timely manner

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RESIDENT MAINTENANCE RESPONSIBILITIES.

To ensure proper care and cleaning is administered for re-glazed surfaces, we advise residents take the following steps. Additional resident maintenance responsibilities are outlined below.

Care and Cleaning Do's and Don'tsDo's• Be sure to wipe down your bathtub with a towel after each use• Caulking around bathtubs should be maintained• Recommended cleaners include 'Tilex', 'Lysol Tile Cleaner', 'Mr. Clean', and 'Fantastic'• A leaky faucet should be repaired immediately. Please contact service technician• Ensure there are no holes or gaps in any grout or caulking in the shower as this can lead to wall damage

Don'ts• Avoid using the surface 24 hours after the bathtub has been refinished. Additionally, if the refinisher has

provided a specific number of days, please adhere to this• Avoid laying soap, sponges, cloths, bottles or any other items on the finish• Avoid using any harsh cleaners and chemicals in the bathtub. (Harsh cleaners include 'S-0-S pads', 'Comet', 'Soft

Scrub', razors, etc. A soft sponge and spray cleaner is sufficient)• Avoid using bath mats with suctions underneath. These are likely to pull at the finish and can lead to mold• Avoid picking at the surface dust. This should dissolve in 3-4 weeks with regular cleaning and usage• Avoid storing items that may damage finished surface in bathtubs

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PEST CONTROL POLICY.

Residents are responsible for all normal insect control and maintenance during the term of the lease pursuant to the following guidelines. For Waypoint Responsibility items, residents will be required to submit photo documentation prior to dispatch.

DescriptionResident

ResponsibilityWaypoint

Responsibility

Treatment of Ants, Spiders, Roaches and other Small PestsDuring 1st 30 Days of Lease Only

Treatment of Bed BugsDuring 1st 48 Hours of Lease Only

Removal and Trapping of Small RodentsDuring 1st 90 Days of Lease Only

Removal and trapping of Birds, Bats, Raccoons & Squirrels found inside the home or are causing a health issue

Removal of Gophers in lawn and other landscape beds

Removal of Wasps & Bees with identifiable hives that exist anywhere within the property

Treatment of Termites identified within the home

Removal of Snakes, Lizards & Other Pests

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LANDSCAPING & TREE POLICY.

Residents are responsible for all regular landscaping maintenance, including all mowing, trimming, disposal of clippings and regular watering of all lawns, bushes, shrubbery and trees on the premises during the term of the lease. The resident is also responsible for complying with all state laws, county, township and municipal ordinances, as well as all homeowner association rules and regulations with respect to landscape maintenance. For Waypoint Responsibility items, residents will be required to submit photo documentation prior to dispatch. For Resident Responsibilities items, the landscaping and trimming must be completed with workmanship consistent with that of a professional.

Landscape maintenance responsibility is summarized below:

DescriptionResident

ResponsibilityWaypoint

Responsibility

Keeping trees and shrubbery from impeding walkways

Keeping trees and shrubbery neatly trimmed away from the home **

Regular mowing, de-weeding and fertilization of lawn

Regular trimming of trees, bushes and shrubs, including trimming of trees to comply with HOA regulations **

Regular clean up of branches, leaves and pine needles

Regular clean up of leaves and other debris from the roof or rain gutters **

Removal and disposal of fallen trees limbs **

Removal or trimming of trees that pose immanent threat to premises or occupants

Proper disposal of all lawn clippings, tree trimming and debris

Minor irrigation repairs, such as broken sprinkler heads or damaged irrigation emitters

Replacement of batteries in irrigation timers

Major irrigation repairs, such as broken supply lines, non-functional values or broken irrigation timers

** Residents must utilize professional service providers for these items.

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LANDSCAPING & TREE POLICY.

Help keep your home looking its best with the following Recommended Landscaping Maintenance Schedule:

Weekly (or Bi-Weekly in Fall & Winter)• Mow & edge lawns - bag clippings• Pull weeds (planter areas, driveway, etc.)

Monthly (or Bi-Monthly in Fall & Winter)• Inspect yard for irrigation problems such as spray head failure & timer malfunctions• Trim all trees, shrubs & plants

Semi Annually• Clear gutters & prune overhanging trees• Fertilize lawn• Lawns may periodically require over seeding certain times of the year. Residents are required to over seed lawns

in those markets where it's typical and required pursuant to HOA guidelines.

Irrigation Guidelines• Water in early morning between 5am to 6am• Water lawns 1 to 2 times per week in winter (if necessary) and 3 to 5 times per week in the summer for 8 to 10

minutes per zone• Water trees and shrubs 1 to 2 times per week for 15 to 30 minutes• Irrigation systems must be drained and shut off during periods of low temperatures and freeze warnings

Failure to ComplyFailure to maintain the landscaping and trees on the property pursuant to the Landscaping and Tree Policy is a violation of your lease agreement. In certain circumstances, Waypoint may take over the regular landscaping maintenance and the Resident will be charged the actual cost plus a 15% administrative fee.

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POOL MAINTENANCE POLICY.

Our swimming pools are serviced and maintained by our professional pool service company subject to the guidelines below. The pool service company will call you after move in and let you know when they will be coming. It’s critical that our residents:

• Ensure the pool technician has access to your pool on the day of the scheduled service. If they are not able to service the pool because of dogs, a lock on the gate, etc. and the pool turns green, the resident will be responsible for the cost to recover the pool.

• We strongly advise that our residents not touch the pool equipment (filter, pump, timer, etc.) On the day the pool is serviced, the technician may leave the pump running after he leaves. This is necessary in order for the new chemicals to circulate and disperse as intended. Residents should never adjust the setting on the timer! The pool pump must run a certain number of hours in the summer, usually 8-12 hours every night depending on the size of your pool, and less in the winter. The pool technician will adjust the timer according to the time of the year. The timer should be set to run overnight. If this is not the case or if there are issues with pool operability and chemicals, please let your pool service technician know or submit a service request.

DescriptionResident

ResponsibilityWaypoint

ResponsibilityTest pool water for chemical balance & add chemicals as neededBrushing (&vacuuming as needed) pool walls, floor & steps on day of visit by pool service company between 2 & 4 times each month on an as needed basisCleaning skimmer, pump baskets & leaf trapper & removal of large debris on day of visit by pool service company, including checking & verifying timer settingsCleaning skimmer, pump baskets and leaf trapper & removal of large debris throughout the week

Maintenance & replacement of inoperable pool equipment

Periodic cleaning & backwashing of pool filters

Maintaining proper water level in pool

Running the pool filter & pump the proper amount of time, as designated by the pool service company

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HOA COMMUNITIES.

How to be a Good Neighbor

At Waypoint Homes, our goal is to provide our residents with an outstanding living experience. We also work hard to deliver our full expectations to our residents, especially those living in a Home Owner Association Community.

Below are the most common issues that local Home Owner Associations often send warnings to our residents for. Please stay proactive on the items listed below to avoid common violations.

Grass/Weeds • Please maintain landscape. This includes mowing, trimming, and weeding.

Driveway/Sidewalk• These areas need to stay presentable without signs of weeds, graffiti or any other signs of despair.

Oil Stains• Please make sure your vehicle is properly maintained and not leaking oil.

Parking• Please park in appropriate areas for all vehicles. Keep in mind that this may vary for personal, recreational, or

commercial vehicles. Make sure to double check with your Community Manager for specific parking details.

Sports Equipment • All recreational sports equipment needs to be moved out of public view when not in use.

Trash/Debris• Please make sure all trash/debris is stored in proper receptacles.

Trash Cans• Please store in areas that cannot be viewed from the street. HOA communities want these out of sight.

Exterior Lighting• Please ensure all bulbs function properly.

We are very excited that you have chosen to live in a Waypoint Home and we hope that you will enjoy your residency inside of the community!

Thank you in advance for your expected cooperation. Should you have any further questions, please contact resolutions@colonystarwood.com.

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MAXIMIZING YOUR SECURITY DEPOSIT REFUND.

We understand that personal circumstances often results in having to move. In an effort to help make the move out process transition smoothly and to maximize the deposit refund to our residents must follow the guidelines below. Prior to your move-out we will perform a pre-move out inspection comparing the condition of the home at the time of move out to the condition of the home when the resident moved in. Our lease agreement requires our residents to return the home in a clean and undamaged condition, and if any damage or neglect is discovered, then the full cost to correct the issue will be charged to our residents. There are a few things you can do to help ensure you maximize the return of your security deposit, including:

• Request a Pre-Move Out Inspection• Return all keys, garage remotes and any other devices you may have• Leave the home in the same condition as when you moved in• Thoroughly clean the home and remove all trash and personal belongings• Ensure the carpets are professionally steam cleaned after all your belongings have been removed• Follow the additional guidelines outlined below.

Prior to Move-Out Residents Should...

Paint:• Use “Magic” Erasers to clear scuffs and baseboards.• Leave painted areas clean, free from stains, major scuffs, scrapes, and holes. Remove all nails.• Painted areas are assessed and charged on a wall-by-wall basis.• Painted areas should be repainted from corner to corner with Waypoint approved paint and any holes should be

patched to match existing texture. If matching paint cannot be located in the home, paint can typically be color matched using the Project Color app by The Home Depot.

• Failure to follow these guidelines can result in charges typically ranging from $150 - $1500.

Flooring:• Professionally clean carpets prior to move out.• Resident will be charged to clean carpets if carpets are not cleaned properly.• Resident will be charged for carpet replacement if any damage such as tears, un-cleanable stains, large stains,

and pet odors are evident. Carpet damage can result in charges ranging from $150 - $2,000.• Clean all vinyl and tile flooring prior to move out.• Resident will be charged for any chipped tile or severely stained vinyl. • Failure to professionally steam clean carpets can result in charges ranging from $50 - $350.

Landscaping:• Leave both front and backyards in well trimmed condition.• Remove all trash and debris from yard.• Resident will be charged to bring yards back to compliance if left overgrown or resident did not maintain according

to their lease agreement.• Failure to follow these guidelines can results in charges ranging typically from $50 -$1,000.

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MAXIMIZING YOUR SECURITY DEPOSIT REFUND.

Driveways, Garages & Exterior:• Leave driveways and garages free of oil stains. Resident will be charged for pressure washing to remove stains. All

debris and trash must be removed from premises.• All debris and trash must be removed from premises.• Failure to follow these guidelines can result in charges ranging typically from $50 - $500.

Heating and Cooling Systems:• Residents are required to replace AC filter every 30 days during their lease. Failure to replace filter can cause

damage to the HVAC fan.• Resident will be charged for any repair or cleaning needed to HVAC fan due to failure to change filter.• Failure to follow these guidelines can result in charges ranging typically from $50 - $500.

Window Blinds & Screens:• Leave window blinds and screens in place, undamaged, and operational.• Resident will be charged for blinds or screens that need to be replaced. • Failure to follow these guidelines can result in charges ranging typically from $50 - $300.

Light Bulbs, Switch Plates & Outlet Covers:• Leave home with all light bulbs in working order and all switch plates and outlet covers clean.• Failure to follow these guidelines can result in charges ranging typically from $25 - $100.

Appliances:• Leave all appliances emptied, clean, and free of damage such as dents or broken parts.• Resident will be charged a cleaning fee of $35 per appliance if not cleaned properly.• Resident will be charged for any repairs or full replacement of appliance if it cannot be repaired. • Failure to follow these guidelines can result in charges ranging typically from $35 -$1,500.

Cleaning & General Repairs:• Leave interior of home clean including window glass & sills, floors, ceiling fans, doors, counters, sinks, bathtubs,

and showers.• Failure to clean the home will result in a cleaning fee based on overall condition and size of home. • Failure to follow these guidelines can result in charges ranging typically from $150 - $500.

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MAXIMIZING YOUR SECURITY DEPOSIT REFUND.

Pet Related Damage:• Correct any damage caused by pets, including chewed up doors, damaged flooring, holes in the yard, pet smells

and odors, etc.• Failure to follow these guidelines can result in charges ranging typically from $150 - $2,000.

Smoking Damage:• Residents are prohibited from smoking inside the home.• Resident will be charged for any damage found in relation to smoking such as odor, discoloration, or burns.• Failure to follow these guidelines can result in charges ranging typically from $150 - $2,000.

If you have any questions regarding the move out procedures, please contact your Property Manager.

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RESIDENT MAINTENANCE REMINDERS.

We have prepared several periodic maintenance reminders for our residents to help them keep up their home and prepare for the seasonal demands of maintaining their home. These reminders are conveniently located on the Service Section of our website at maintenance.waypointhomes.com. These reminders include:

Preventative Summer Maintenance

Replace Filters every 30 daysReplacing filters in your AC and heating system monthly can significantly improve its efficiency and lower your utility cost.

Test BatteriesTest batteries in both your smoke detector and your carbon monoxide detector. Doing this once a month will ensure your detectors are working in

the event of an emergency.

Spray for PestsDepending on what part of the country you live in, plan to spray

one to two times a month.

Home Winterization

Turn off Irrigation SprinklersIn times of extreme cold, watering and irritating your lawn and plants is unnecessary. To avoid freezing irrigation pipes and costly repairs, be sure to turn off all irrigation

valves, timers, and drain the system.

Keep Gutters CleanThis allows water to flow through properly and prevents icicles and

ice dams from forming later.

Locate Water Shut OffIn the event of an emergency, such as a burst pipe, you’ll need this to shut off

your water at the source.

Emergency Preparedness Plans

FLOOD WILDFIRE EARTHQUAKE

TORNADOHURRICANE

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OTHER HELPFUL REMINDERS.

• Run the air conditioning unit in early spring to test the system before the heat wave begins• Run the heating unit in early fall to test the system before the cold wave begins• Flush less-used toilets regularly to ensure they are functioning properly• Run water before and after use of food disposal for minimum of 10 seconds. Avoid disposal of stringy foods, pasta

or powdered goods. Be sure to keep foreign objects out of disposal (bottle caps, silverware, plastic, etc.)• To avoid pests, keep dry food goods in sealed containers and do not store pet food in the garage. Don't leave

food or dirty dishes out overnight• After showers, continue running bathroom fans for an additional five minutes to ventilate and prevent mildew (if

no fan, open window)• If an appliance or electrical items fails, first check the GFI switch and reset if necessary. If that doesn't work, or if

there is no GFI, check the breaker• Drain your water heater once a year and reduce heat setting to "vacation" mode for energy savings when you

plan to be out of the home for more than a week• Regularly replace cold air return filters (recommended monthly)• Regularly test all smoke detectors and carbon monoxide alarms; replace batteries as needed• Regularly replace batteries in thermostat• Know location of main water and main gas shut-off valves• Know location of water heater shut-off valves• Know how to reset garbage disposal• Avoid flushing any items, other than natural waste or toilet tissue that are not considered flushable• Protect your personal property in the case of any water intrusion• Notify Waypoint of any issues requiring immediate attention to protect the home or property from damage

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RENT. REFER. REWARD.

Renting has never been more rewarding! Refer a friend or family member to Waypoint Homes and earn an eGift valid at several popular retailers! Complete the form below and return it to your local office. You can also submit a referral form online at referral.waypointhomes.com. For more information, please contact your Leasing Agent.

CURRENT RESIDENT INFORMATIONFirst & Last Name:Email Address:Street Address:State:

FUTURE RESIDENT INFORMATIONFirst & Last Name:Email Address:Phone Number:Region:Desired Move In Date:

REFERRAL FORM.

Terms & conditions apply. Visit referral.waypointhomes.com for full details.

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FREQUENTLY ASKED QUESTIONS.

Can I paint the inside of the home?You are allowed to paint the rooms inside the home. However, you must paint the rooms back to the original color prior to move-out. Failure to paint the walls back will incur charges and taken from your security deposit.

Can I install a satellite dish or alarm system? Yes, you are allowed to have Direct TV/Dish Network installed. The technician will most likely need a letter of approval, which can be obtained through us. You may also have an alarm system as long as it is wireless and installed by a professional.

Can I hang pictures & curtains?You are allowed to hang up pictures, flat-screen TV mounts, and curtains. However, prior to move-out, you are required to return the walls to as close to the original condition as possible. This includes patching any holes caused from these items.

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