Welcome Kit - Good360 DAI A GA | Welcome Kit RETAIL DONATION PARTNER PROGRAM

RETAIL DONATION PARTNER PROGRAM | www.good360.org

Welcome Kit

RETAIL DONATION PARTNER

PROGRAMWelcome Kit


INSIDE THIS ISSUEOVERVIEW..........................................................................................................................1

GETTING STARTED...........................................................................................................1

IMPORTANT REMINDERS FOR YOUR PICKUP…………..........………...........................1

RDP BEST PRACTICES........................................................................................................2

PICKING UP YOUR DONATION (BRAND SPECIFICS)…………………...........................3

SECURITY AND COMPLIANCE.........................................................................................5

MORE BENEFITS FROM GOOD360…………………........................................................6

FREQUENTLY ASKED QUESTIONS…...............................................................................7

CONTACT INFORMATION…...........................................................................................8


OVERVIEW Thank you for participating in Good360’s Retail Donation Partner (RDP) program. The RDP program annually matches nonprofits with retail stores in their local communities for on-going donation pickups. Store matches expire 12 months after the start date.

This Welcome Kit will walk you through the RDP process from start to finish. Some programs differ slightly so be sure to read about each of your partners in the Brand Specific section of the Welcome Kit.

Important to Note: Your ID Authorization form is not in this kit, but was sent alongside it. You will need two (2) copies of this documentation at each pickup.

GETTING STARTEDStep 1: Read this Welcome Kit in its entirety

Step 2: Secure all logistics

•Youwillneedabusinesslocationtostoreproducts, a vehicle and staff/volunteers to pick up the items, and a plan to distribute the products to your constituents. Please note: the items cannot be stored at a residence or home-based business.

Step 3: Wait for your Retail Partner to contact you

•Unlessotherwisestatedinthebrand-specificsection of this kit, our Retail Donation Partner will contact you when items are available to be picked up. The timeframe and quantity are based on store location, size and volume. These will vary from store to store.

Step 4: Remember to confirm your donation pickup one day prior

Step 5: Print multiple copies of your RDP Identification and Authorization Form (you will need to bring two (2) copies to each pickup)

Step 6: Pickup your donation

IMPORTANT REMINDERS FOR YOUR PICKUPBring two copies of your RDP Identification and Authorization Form and a picture ID. Both the store and your organization must sign the form. One form should be faxed to Good360 and the other should be kept for your records.

•Establishacontactthatwillknowtoexpectyou.

•Knowwherethestoreisexpectingyou(loadingdock, front door etc.).

•Bringavehiclethatcanholdallofthedonationsin one trip.

•Bringenoughstaff/volunteerstoloadthedonation.

•Takealldonations.Thestoresrequirethatalldonations leave the store.


RDP BEST PRACTICESINVITE STORE EMPLOYEES TO JOIN YOU IN EVENTS, VOLUNTEER OPPORTUNITIES OR EVEN JUST TO THE OFFICE FOR A DAY.Once the store employees understand where their products are going and the difference they are making, they will be able to work more efficiently within the partnership and ultimately better understand your needs and be able to react accordingly.

UNDERSTAND YOUR STORES’ NEEDS•Howlargeistheirstockroomandhowmanycartons of donations can they fit before it becomes hazardous for their employees?

•Whattimeofdayandtimeofyeararetheythebusiest?

KEEP IN COMMUNICATION•Retailstoreshavehighemployeeturnoversoestablish at least 2 contacts.

•Withtheseasonchangescomechangesinthestoreand nonprofit needs. Make sure to re-evaluate your pickup routine as needed to determine if changes need to be made.

KEEP APPOINTMENTS•Weallknowthingshappenandcomeupatthe last minute. Make sure you contact the store immediately if you are unable to make your scheduled pickup.

•MakesurethestoreandGood360havecurrentcontact information if they need to make changes last minute.

USE YOUR PRODUCTS CREATIVELY.

USE GOOD360•SignupforthenextRDPBestPracticesWebinarby visiting www.good360.org and going to Charities/FREE Webinars

•Theretailpartnershipteamisheretohelp!Ifyouhave any issues, make sure to contact Good360 as soon as possible so they can work with the corporate office to assure your partnership runs smoothly. They can be reached at (703) 836-2121 or by emailing [email protected]. For faster service, please include your store brand name and location number.

•ProvideGood360withfeedback!Shareyourstories at www.good360.org by going to About Us / Media Center / Stories

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SECURITY AND COMPLIANCEGood360 takes the misuse of donated products very seriously and therefore has specific security checks to help ensure product security.

PRESS/MEDIA TERMS AND CONDITIONSYou agree to make no mention of Good360, its donation programs, or its donors without the express consent of all parties. Participating organizations are welcome and encouraged to publicize the positive impact of the donations they receivethroughGood360.However,asacourtesyand for legal reasons, we request that you coordinate all press statements that mention Good360, its donation programs or its donors, through our press office ([email protected]), which will respond within 48 business hours to any and all inquiries. Press statements include, but are not limited to: Press releases, Media advisories, Interviews, Blogs, Webcasts.

DONATION ACCEPTANCE AGREEMENTEach organization that registers with Good360 signs a Donation Acceptance Agreement in which they agree to uphold. Your organization should read through the Donation Acceptance Agreement carefully and keep one on file for all new staff/volunteers to read through. It can also be found at Good360.org > Charities > Product Use Guidelines > Donation Acceptance Agreement.

RECORD KEEPING As an organization participating in the RDP Program, your organization should maintain adequate books and records of these donations. The records should include information pertaining to all product donations received through Good360 and their distribution by your organization. This information should be available to Good360 staff upon request.

STORAGE OF DONATIONS Donations that are not distributed immediately must be stored at a commercial storage facility. Donations cannot be stored at a residence, even if your organization is based in a residence. If an organization does not have a commercial address, they may secure a self-storage unit in the organization’s name, or donated space from another commercial establishment within their community. Proof of either must be provided.

RDP INQUIRY FORMAny organization requesting more than three RDP stores will be asked to complete an RDP Inquiry Form. This form must be reviewed by our Security Director before the request for additional stores will be approved.

MISUSE OF PRODUCTAs part of our plan to uphold the names of both Good360 and our donating companies, Good360 has a Director of Security and Compliance. This individual oversees that all our non-profit organizations adhere to the Donation Acceptance Agreement set forth by Good360.

The Security and Compliance Director also looks into all allegations of product misuse, including, but not limited to the reselling of product, and the distribution of product to nonprofit staff, volunteers, or the general public. If allegations are investigated and found to be valid, the organization may be terminated from partnering in the Retail Donation Program or terminated from participation with Good360.

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PICKING UP YOUR DONATION (BRAND SPECIFICS)Please review the instructions provided below for the retail partners that you have been assigned. Please read all instructions carefully as pickup procedures vary by donor. Remember to speak with the store management team since not all employees may be aware of the program.

You must be available to fulfill the scheduled pickups and to communicate with store managers if for some reason you are not able to pickup. If a nonprofit is unable to accommodate the pickup schedule, the store manager may request a new nonprofit partner and the previous partner will not be refunded. BED BATH & BEYOND You are responsible for contacting the store manager and scheduling a time to pick up your donations. At the time of pick up, present your RDP Identification and Authorization Form to the store manager. Each form should be signed by both the store and the nonprofit. One copy should be left at the store and the other copy should be kept for your records. The donations from this brand include clearance, display, seasonal and returned items. Many will not have original packaging and some may be missing pieces. Some stores require donation pickups weekly or even twice weekly. Please be prepared to accommodate your store.

BUYBUY BABY You are responsible for contacting the store manager and scheduling a time to pick up your donations. At the time of pickup, present your RDP Identification and Authorization Form to the store manager. Each form should be signed by both the store and the nonprofit. One copy should be left at the store and the other copy should be kept for your records. Some stores require donation pickups weekly or even twice weekly. Please be prepared to accommodate your store.

THE HOME DEPOT (FRAMING HOPE)PartnershipswithTheHomeDepothaveadelayedstart date called a “go-live” date. This date is set by TheHomeDepotandisunabletobechanged.Thisis the first date that the store can begin to gather donations. If you have not heard from your store within 90 days of your go-live date, please contact the store and ask to speak with the Store Manager or Operations Manager.

Your organization will receive a donation shipment emailforeachdonationfromyourpartnerHomeDepot store, which includes the items in the shipment and their reported fair-market value. Please contact the store to verify the donation and arrange a pickup within 48 business hours. This email can only be sent to the main contact for your organization, so please make sure Good360 has a valid and up to date email address at all times.

If you make a donation pickup and there is a discrepancy between what your organization received and what was on the donation shipment email, it is up to your organization to report the discrepancythroughtheFramingHopeCharityPortal. To do so, visit http://thd.giftsinkind.org/charityportal. The Charity Portal is also useful to view your donation history and to export your donation lists to Microsoft Excel.

If you have additional questions or concerns, you cancontacttheGood360FramingHopeaccountmanager at [email protected].

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POTTERY BARN AND POTTERY BARN KIDS The store operations manager will contact you when donations are available and to schedule a pick up date and time. When you arrive, present your RDP Identification and Authorization Form with a photo ID to the store manager. Sign Pottery Barn’s donation acknowledgment form and retail donation inventory control form and fax a copy of the ID/Authorization form to Good360. WILLIAMS-SONOMA The store operations manager will contact you when donations are available and to schedule a pick up date and time. When you arrive, present your RDP Identification and Authorization Form with a photo ID to the store manager. Sign Williams-Sonoma’s donation acknowledgment form and retail donation inventory control form and fax a copy of the ID/Authorization form to Good360. WEST ELM The store operations manager will contact you when donations are available and to schedule a pick up date and time. When you arrive, present your RDP Identification and Authorization Form with a photo ID to the store manager. Sign West Elm’s donation acknowledgment form and retail donation inventory control form provided by the store manager and fax a copy of the ID/Authorization form to Good360.

GUESSThe store management team will contact you when donations are available and to schedule a pick up date and time. When you arrive, present your RDP Identification and Authorization Form with a photo ID to the store manager. Sign the Guess/Marciano donation acknowledgment form and fax a copy of the ID/Authorization form to Good360.

THE DISNEY STORE The store management team will contact you when donations are available and to schedule a pick up date and time. When you arrive, present your RDP Identification and Authorization Form with a photo ID to the store manager and fax a copy of the ID/Authorization form to Good360.

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MORE BENEFITS FROM GOOD360Good360 works to bring together the best products from corporate America and put it into the hands of nonprofits to help develop and empower their community. Good360 manages donation programs for a wide variety of companies and retailers and your organization has access to participate in the various donations programs.

ONLINE CATALOGMany donors ship items to our network of warehouses and we break down those large donations into accessible quantities for our nonprofits. These items are shipped directly to your nonprofit organization. You can view our online catalog of inventory at www.good360.org.

PRODUCT DONATION UPDATESThese weekly emails sent out by our merchandising team highlight the latest donations available to our nonprofit network.

GOOD360 WEBINARSTo learn more about Good360, please join one of our Good360 webinars. Each month Good360 provides an overview of the services it provides for charitable organizations. Participation in this session is recommended for newly registered charities, those considering registration, employees who may be new to Good360’s services or others who simply want to hear about our latest offerings. To sign up, please visit our website at www.good360.org and go to Charities/FREE Webinars.

For questions regarding other Good360 services, contact our member services team at (703) 836-2121or [email protected].

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FREQUENTLY ASKED QUESTIONSDo I contact the store or does the store contact me?Each retailer differs slightly on how they coordinate with their nonprofit partners. Please read the Brand Specific section of the Welcome Kit which will clearly explain the process of beginning each partnership.

Will the donations be delivered to me?You will pick up donations from your retailer. Discuss the volume of available donations with the store manager so you will know what size vehicle to take to the pickup site.

How often do I have to make a pickup?Each store is different based on their volume and size of their stockroom. Discuss this with your store manager and create a mutually satisfactory schedule. Be sure the manager has an alternate contact person/phone number for your nonprofit during times that you will be on vacation, or your office is closed for a holiday. Stores generally do not have space to store donations for long periods of time. Make sure a backup person has been assigned to pick up products if you are not able.

What types of products will I receive?Your donations will consist of nearly anything you will find at your retailers’ store(s). Most products will be in good, useable condition that was overstock, clearance merchandise or seasonal items. You will also receive some buyback and returned merchandise. You may receive some fixable items that may need to be laundered and/or repaired before they can be used.

What am I allowed to do with the products? Product donations can be used to serve youth, the ill or the needy, or to assist in the administration of your charity’s programs. You may NOT sell the donated products in any manner, which includes bartering, auctioning, or in thrift stores. Products may not be shared with another nonprofit unless granted written approval by Good360. Donations cannot be given to volunteers or staff, since items must go directly to those in need. Be sure all employees and clients are aware of all Good360 restrictions and policies.

Do I have to take everything the store gives me?Yes. Your organization must take all items that have been processed by your store for donation. If you should receive large amounts of products that are missing parts or are damaged, please contact the Good360 retail partnership team at [email protected] or by calling (703) 836-2121.

What can I do with products I don’t want? If you receive items that your organization is unable to utilize, you may share them with another nonprofit serving the ill, needy or youth. To do so, you must obtain written permission from Good360. Good360 will not approve any organization that is not registered or vetted. Remember, you may not sell the items in any manner, or auction or raffle them off as prizes. If you receive items that are not usable, try to be creative like turning a broken mirror into a mosaic. For items that have no use, you will need to dispose of them.

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Can I get any extra products in addition to the donations?No. You may only take products that are offered to you by the store manager and it is not appropriate to request specific items.

Am I assured of a certain amount of products from the store?Every store has a different inventory and a different level of success in sales. Products given to a nonprofit will vary from store to store and month to month. If you have been with your store for at least 90 days and have not been contacted, please send notification to [email protected].

How long does my partnership remain in effect?Your partnership will last 12 months. You will have the first option of renewing the same store provided that your renewal form is received prior to the expiration date. Un-renewed stores are subject to immediate release on the expiration date.

Can I receive a refund?Administrative fees for Retail Partnerships are non-refundable, unless the application is declined by Good360. Good360 requires 60 days written notification if you plan to drop out of the program for any reason. You will be required to pick up donations from all assigned stores during this notification period. Please send notification to: [email protected]. Your sixty days will begin upon acknowledgement of your written request. Good360 credits will only be considered if the nonprofit contacts Good360 throughout the partnership, not at the time of renewal, regarding any issues related to their retail partner.

Will this store be giving to any other nonprofit?Your organization will be the only Good360 nonprofit assigned to that particular store during the calendar year in which you registered.

GOOD360 RETAIL DONATION PROGRAMIf you have questions about your store partnership or would like to learn how you can partner with an additional store, contact our retail partnership team.

Our team members can be contacted at [email protected].

CONTACT INFORMATIONGood360 Retail Donation Partner Program 1330 Braddock Place, Suite 600Alexandria, Virginia 22314 U.S.A. Tel: (703) 836-2121 Fax: (877) 798-3192 Email: [email protected]: www.good360.org

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Welcome Kit - Good360 DAI A GA | Welcome Kit RETAIL DONATION PARTNER PROGRAM

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