WELCOME...

T O T H E

F RON T L I N E R ECRU I T M E N T GROU P

WELCOME

RECRUITMENT

PROVIDING YOU THE BEST CHOICE

EDUCATION

THE RECRUITMENT PROFESSIONALS OF

FRONTLINE RECRUITMENT GROUP.

CHOICEAt Frontline, our team is dedicated to helping employers and candidates connect. With years of experience and a passion for what we do, we work hard to find the right candidate for every role, and vice versa. It all comes down to understanding what people need, and giving them the best options possible. There’s a world of choice out there – we just want to help you make the most of it. {

We’ve chosen to focus on five very specialised areas – retail, hospitality, healthcare, education and construction. Over the years, we’ve developed an intimate understanding of these industries, so we’re perfectly positioned to meet your needs. We know how your world works, and we speak your language.

FRONTLINE

SNAPSHOTStructure:

5 brands, supported by an agency support team

Countries of operation: Australia and New Zealand

Number of agencies: 40

Number of staff: approx 120

OUR STORY

FROM CARAVANS TO MASTER PLANS

Frontline Recruitment Group (FRG) was founded in 1995 by Debbie Davis. As a

mum caring for a young son, she switched from her former full-time role with a leading fashion retailer to a part-time one, handling the brand’s recruitment needs. Over time,

Debbie received recruitment enquiries from other retailers in NSW, and then interstate –

and so FRG was born.

In the beginning, FRG was operated exclusively by ex-retailers with young

children who were unable to work full-time hours. As a home-based business,

candidates were interviewed in coffee shops, shopping centres and hotels. Our

first offices were in a garden shed in Sydney, a garage in Melbourne and a caravan in a

front garden in Brisbane!

HOSPITALITYProviding you the best choice

CONSTRUCTION

RETAIL

RECRUITMENT

HEALTHProviding you the best choice

FRONTLINE RETAIL

Even as our biggest brand, Frontline Retail keeps things local. Our offices span a wide geographical footprint across Australia and New Zealand, making it easier for us to maintain the simple things that give us our edge – like interviewing candidates face-to-face, and keeping in touch with the local retailers looking for talent. {

FRONTLINE RETAIL:

FACTS AND FIGURESFirst year of operation:

Australia: 1995 / New Zealand: 2004

Offices: 15

Staff: 60+

Jobs listed in 2016: 4,245

Ad responses in 2016: 194,810

Interviewed candidates on database: 124,389

Interviews held in 2016: 9,441

Placements made in 2016: 1,539

% of placements from Frontline Retail database search: 78%

{ Nothing but honesty. We don’t believe there’s anything to be gained by dressing up the truth. So we’re honest with people, whether it’s about salary expectations, interview feedback or the state of the market. We think everyone deserves to know the truth. And with us, that’s what they get.

{ Making great matches makes our day. Our work is all about people and problem solving. We love getting to know different individuals, learning what makes them tick, and figuring out how we can help. After all, there’s nothing more satisfying than finding the perfect fit.

{ Core business on the shop floor. While Frontline Retail recruits for all retail roles, our core business is operational retail roles – with the bulk of our recruitment being Area/Regional, Store and Assistant Managers. Frontline Retail also conducts large, bulk recruitment assignments for shop floor employees.

{ The talent on our books. Our strong advertising presence has led directly to the size and quality of our candidate database. Of the 1,539 candidates we placed in 2016, the lion’s share – 78% – were already signed to Frontline Retail.

INDUSTRY SPOTLIGHT:

RETAILPeople Employed in 2017: 1.23 million (Australia), 387,900 (New Zealand)*

% of employment population: 10% (Australia),

15% (New Zealand)*

Source: Australian Bureau of Statistics; New Zealand Ministry of Business, Innovation and Employment.

*Figure represents the Retail Trade and Accommodation and

Food Service industry in New Zealand.

THE ROLES WE PLACE:

• Account Manager

• Administration Assistant

• Apparel Department Manager

• Area Manager

• Assistant Buyer

• Assistant Manager

• Branch Manager

• Branch Merchandise Planner

• Brand Ambassador

• Business Development Representative

• Buyer

• Café Manager

• Christmas Casual

• Cluster Manager

• Concession Assistant Manager

• Concession Manager

• Customer Service Manager

• Customer Service Representative

• Delivery Driver

• Department Manager

• Department 2IC

• Franchise Manager

• Fresh Produce Manager

• Gourmet Deli Manager

• Grocery Manager

• IT Sales Representative

• Jewellery Department Manager

• Kiosk Manager

• Luxury Assistant Store Manager

• Marketing Manager

• Media Manager

• Merchandise Planner

• Multi-Site Manager

• Operations Manager

• Part time & Casual sales

• Regional Manager

• Regional Visual Merchandising Manager • Sales Assistant

• Sales Consultant

• Sales Manager

• Senior Area Manager

• Senior Salesperson

• Showroom Manager

• Showroom Sales Consultant

• State Manager

• Store Manager

• Storeman

• Trainee Manager

• Traveling Sales Consultant

• Visual Merchandise Manager

• Visual Merchandiser

• Warehouse/Merchandise Planner

FRONTLINE

HOSPITALITY

In comparison to other sectors, Hospitality is serviced by only a handful of specialist recruitment companies. Frontline Hospitality has seized on this and, through a combination of excellent service and solid support, placed over 590 hospitality professionals in their new roles in 2016. {

FRONTLINE HOSPITALITY:

FACTS AND FIGURESFirst year of operation: 2006

Offices: 10

Staff: 20+





Placements made in 2016: 593

% of placements from Frontline Hospitality database search: 71%

{ Clients enjoy stress-free searching. Life’s too short to be stressing over candidate resumes, references and interviews. We handle all of these details for our clients, so they can get on with life as usual. Communication is open and easy, and we’re always there when they need us. So they can relax knowing you’ll get the result they want, without losing sleep over it.

{ Our candidates come guaranteed. While we’re confident in the people we put forward, we do know chemistry is important within the workplace. So, if a candidate doesn’t happen to work out within the trial period of their placement, we’re happy to find an alternative.

{ We’re looking forward to future growth. Hospitality employment in Australia is one of the fastest growing employment sectors in the country. However, for clients who are building and growing businesses, this growth has led to a skills shortage challenge. To help our clients meet these challenges, the Frontline Hospitality brand will continue to strengthen its presence in the industry and add to our already strong talent pool, so we can more effectively source the right candidates for our roles.

THE ROLES WE PLACE:

• Administration Support• Assistant Manager• Assistant Operations Manager• Banquets Manager• Bar Attendant• Bar/Beverage Staff• Barista• Chef – Apprentice• Chef – Assistant• Chef – Banquets Sous• Chef – Breakfast• Chef – Commis• Chef – de Partie• Chef – Demi• Chef – Executive• Chef – Head• Chef – Line• Chef – Pastry• Chef – Sous• Conference & Events Sales

Executive

• Conference & Functions Coordinator

• Delivery Driver

• Duty Manager

• Duty Supervisor

• Food & Beverages Manager

• Food & Beverages Supervisor

• Front Office Attendant

• Front Office Duty Manager

• General Manager

• Kitchen Manager

• Maitre D’

• Night Auditor

• Operations Manager

• Restaurant Manager

• Sales Manager

• Sommelier

• Venue Manager

• Wait Staff

INDUSTRY SPOTLIGHT:

HOSPITALITYPeople Employed in 2017:

857,800 (Australia) 387,900 (New Zealand)*

% of employed population: 7% (Australia)

15% (New Zealand)*

Source: Australian Bureau of Statistics, Statistics New Zealand

*Figure represents the Retail Trade and Accommodation and

Food Service industry in New Zealand.

FRONTLINE HEALTH

Health is one of the most challenging industry sectors for sourcing talent. Phenomenal industry growth coupled with a widespread skills shortage makes it tougher than ever to stay in the game. But despite the daunting market conditions, Frontline Health is now an established industry name and in 2016 placed more than 350 healthcare professionals in their new careers.{

FRONTLINE HEALTH:

FACTS AND FIGURESFirst year of operation: 2006

Offices: 14

Staff: 20+





Placements made in 2016: 360

% of placements from Frontline Health database search: 58%

INDUSTRY SPOTLIGHT:

HEALTHPeople Employed in 2017: 1.5 million (Australia),

256,900 (New Zealand)


10% (New Zealand)


{ Ethics are everything. Integrity may not be a quality you’d immediately associate with recruitment – but for us, it’s crucial. We pride ourselves on being honest and transparent in our dealings, and we refuse to poach or headhunt candidates.

{ Our competitive edge. Over the last decade, Frontline Health has built a strong relevant candidate sourcing channel.

As job roles in the health industry are often based around specific skill sets, ongoing refinements to the candidate application process and improved searching capabilities within the Frontline Health database are vital to keeping our competitive edge. By continuing to make these improvements, we’re ensuring that we’re able to help our consultants source and match the best available talent for our clients.

{ We’re not just about jobs, we’re about careers. It matters to us that our candidates end up in positions where they can thrive – and this is probably why so many return to us for help as their careers progress. By building long-term relationships with candidates, we can help them achieve their long-term goals.

• Administrator• AIN/Personal Care

Worker• Anesthetic Nurse• Anesthetic Technician• Brand & Communications

Specialist• Business Support

Specialist• Clinical Care Manager• Clinical Dietitian• Clinical Educator• Clinical Leader• Clinical Manager• Clinical Nurse Consultant• Clinical Nurse Educator• Clinical Nurse Manager• Clinical Nurse Specialist• Community & Aged Care

Nursing Manager• Counsellor• CRM Coordinator• Customer Service

Administrator• Customer Service

Manager

• Customer Service Officer• Customer Service

Representative• DDON – Aged Care• Dental Assistant• Director of Care• Director of Nursing• Document Controller• EEN – Aged Care• EEN – Community• Facility Manager – Aged Care• Field Service Technician• Head of Care Services• Home Nutrition Manager• Hospital Representative• HR Officer• Indigenous Health Nurse• Key Account Manager• L & D Coordinator• Lifestyle & Wellbeing

Coordinator• Marketing Manager• Medical Practitioner• Medical Receptionist• Mental Health Coordinator

• Midwife• Nurse – EN• Nurse – RN (Psychiatric)• Nurse – RN (Surgical

Ward)• Nurse – RN• Nurse – RN (Scrub/Scout)• Nurse – RN (Endoscopy)• Nurse – RN (Theatre)• Nurse – RN (Mental

Health)• Nurse – RN (CCU/ ICU/

Cath Lab)• Nurse Educator• Floor Coordinator• Nurse Unit Manager• Operations Support

Manager• Peri-Op Manager• Practice Manager• QC Technician• Quality Assurance• Quality Manager• Receptionist• Regional Manager

• Regulatory Affairs Associate

• Regulatory Affairs Manager

• Sales Representative – Medical

• Sales Representative – Pharmacy

• Sales Coordinator• Service Coordinator• Skin Care Promotions• Speech Therapist• State Sales Manager• Surgical Liaison

Consultant• Service Technician –

Medical Devices• Technical Support• Territory Manager –

Medical Devices• Territory Manager –

Pharmaceutical• Therapy Aid• Unit Coordinator –

Aged Care

THE ROLES WE PLACE:

FRONTLINE

EDUCATION

In 2015 we opened our first Frontline Education agency, specialising in the casual, and permanent placement of teaching staff. Our team have more than 13 years experience recruiting in the industry, and in that time have developed an intimate understanding of the market. {

FRONTLINE EDUCATION:


Australia: 2015

Offices: 1

{ Our focus on safety. All staff provided by Frontline Education will hold a current clear Working with Children Check. We re-screen all active candidates once a quarter, during each school holiday period. We meet every candidate face-to-face and spend time assessing their strengths and skills through our interview process. Only the highest quality candidates are offered work.

{ 24 hour availability. We pride ourselves on providing a genuinely personal service to our candidates and provide work that meets their requirements while fitting into their lifestyle. Our after-hours service is second to none and our consultants are here to support our clients with any after-hours enquiries.

{ Let us handle the stress of last minute recruitment. Using a recruitment agency for your casual staffing needs can save you incredible amounts of time. If you organise casual staff for your school, you will be familiar with the hectic rush to get casual staff organized at short notice, sometimes having to make 10-20 or more phone calls just to find one person who is available. In busy times, you may seem to be always trying to add to your casual list, but do you have time to screen every teacher who submits their CV, checking all their qualifications, ID, and approvals? We do.

{ We understand your industry. We’ve chosen to focus on the education sector, and have a thorough understanding of this industry, so we’re perfectly positioned to meet your needs.

THE ROLES WE PLACE:

• Administrators

• Business Managers

• Early Childhood Teachers

• Middle Management

• Primary Teachers

• Secondary Teachers

• Special Needs Teachers

• SLSO/LSAs

• Support Staff

INDUSTRY SPOTLIGHT:

EDUCATIONPeople Employed in 2017:

939,700 (Australia), 224,500 (New Zealand)


9% (New Zealand)


• BOSTES Approval• DEC Approval• Anaphylaxis Certificate• e-Emergency Care Certificate• Child Protection Certificate• 2 Education Employment References

ALL TEACHING STAFF PROVIDED BY

FRONTLINE EDUCATION WHO WORK IN DEC

SCHOOLS HOLD THE FOLLOWING AS

STANDARD:

Our consultants come from either an education recruitment or teaching background so we understand every element of your needs from the inside.

{ Fees are discussed up-front. Our fees for permanent placements are calculated as a percentage of the successful candidate’s salary package, and this is stated on our contracts which are signed by each company – to ensure that everyone is aware of the costs up-front.

{ We’ll take the time to understand your needs. You consultant will get to know your school’s needs and the qualities a teacher should have to perform well. We take the time to meet with you and discuss to get a real feel for your school’s own culture and many of our casual staff work with us exclusively, so we can ensure that we are providing you with the best choice.

In the last five years, the Construction, Trades and Services industry has grown by over 10% in Australia. Frontline Construction was created with an understanding that this sector is extremely specialised and to get the best results you need industry specialist recruiters who truly know their local market. {

FRONTLINE

CONSTRUCTION

FRONTLINE CONSTRUCTION:


Australia: 2017

Offices: 1

INDUSTRY SPOTLIGHT:

CONSTRUCTIONPeople Employed in 2017: 1.1 million (Australia),

242,900 (New Zealand)


10% (New Zealand)

Source: Australian Bureau of Statistics; New Zealand Ministry of Business, Innovation and Employment.

THE ROLES WE PLACE:

TRADES AND SERVICESCONSTRUCTION

• Contracts Management• Engineering• Estimating• Foreperson/Supervisors• Health, Safety and Environment• Planning and Scheduling• Plant and Machinery Operators• Project Management• Quality Assurance and Control• Surveying

• Air Conditioning and • Refrigeration• Automotive Trades• Building Trades• Carpentry and Cabinet Making• Cleaning Services• Electrical• Facilities Management• Fitters, Turners and Machinists• Gardening and Landscaping• Labourers

• Locksmiths• Maintenance and Handyperson• Painters and Sign Writers• Plumbers• Security Services• Tailors and Dressmakers• Technicians• Welders and Boilermakers

{ Long-term Relationships. Our long-term relationships with our clients are our top priority, and we are committed to a strong company culture of no poaching or headhunting, so you can rest easy knowing that your existing staff will not be approached by anyone in our team.

{ Working with the Frontline Team. Unlike most recruitment agencies, our team works together to find the best possible outcome for our clients. We share candidates details across our network internationally, and are constantly discussing any candidates who may also be looking to relocate.

{ We know our sectors inside out. We’ve chosen to focus on the construction industry, and over the years we’ve developed an intimate understanding of this industry, so we’re perfectly positioned to meet your needs. We know how your world works, and we speak your language.

{ Our industry knowledge. We are constantly speaking to our clients and candidates about the state of the Construction, Trades and Services market, and subscribe to the majority of industry publications to ensure that we are always up to date with the latest news. We will then share this information with our clients during

our frequent conversations, or you can stay in touch via our regular newsletters and updates on social media.

{ The recruitment professionals of choice. At Frontline Construction, our team is dedicated to helping employers and candidates connect. With years of experience and a passion for what we do, we work hard to find the right candidate for every role, and vice versa.

{ Understanding your local market. Our agencies are on the ground in your local area, so we are always kept in the loop of movements in the industry.

FRONTLINE AGENCY

TEAMSUPPORT

All Frontline Recruitment Group agencies benefit from the proactive support of our Frontline Agency Support Team (FAST). {

Based in Sydney, FAST provides assistance and direction in the following key areas:

{ Marketing. FAST handles advertising, online marketing (including website development and hosting), search engine optimisation, social media and content development – such as analysing the results of our regular candidate and client surveys to develop insightful, widely-circulated online articles.

{ Contracts and Operations. FAST manages all client contracts – including preferred supplier agreements and tenders – and also conducts the accounts collections process on behalf of the agencies. FAST maintains the consistency of service across all agencies and, along with being a central point of contact for all accounts, also conducts ongoing customer satisfaction

surveys. Each year, FAST coordinates two conferences which involve all agencies, and regular “Industry Days” where all agency managers meet to review business plans in their separate industry groups.

{ Information Technology. The strict privacy and confidentiality requirements demanded by the recruitment industry makes data management critically important. In response, FRG has built its own proprietary recruitment and agency management system. The system has full offsite redundancy and uses independent third parties to record all electronic traffic entering and leaving the system, and can so provide full data origin and destination record keeping. FAST’s team of IT specialists ensure the smooth running and intelligent evolution of FRG’s IT systems.

FAST FACTSNumber of staff: 20

Location: Sydney

Average FRG experience: 7 years (Agency Manager’s Team)

10 years (Leadership Team)

{ Human Resources Support. Because ‘helping people’ is a strong part of what we believe, we’ve developed strong HR procedures and practices. All internal and external recruitment and management systems are documented, audited and backed up with improvement processes. Staff training is a major focus, with all new consultants receiving extensive formal training: an initial two weeks of recruitment and Frontline systems orientation, and then a three day induction training programme. Over the consultant’s next two years, as well as formal mentoring, they must complete three more compulsory internal training programmes. All formal training programmes are examined, and along with consistently meeting client servicing standards, all consultants must successfully complete the programme before they progress to higher responsibility roles.

CONNECT WITH US

Frontline Retail

www.frontlineretail.com.au www.frontlineretail.co.nz www.facebook.com/ frontline-retail-recruitment www.linkedin.com/company/ frontline-retail-recruitment

For the contact details of your local agency, visit www.frontlinerecruitmentgroup.com, or connect with us via our industry websites and social media pages below... {

Frontline Hospitality

www.frontlinehospitality.com.au www.frontlinehospitality.co.nz www.facebook.com/ frontline-hospitality-recruitment www.linkedin.com/company/ frontline-hospitality-recruitment

Frontline Health

www.frontlinehealth.com.au www.frontlinehealth.co.nz www.facebook.com/ frontline-health-recruitment www.linkedin.com/company/ frontline-health-recruitment

Frontline Education

www.frontlineeducation.com.au www.facebook.com/ frontline-education-recruitment www.linkedin.com/company/ frontline-education-recruitment

Frontline Construction

www.frontlineconstruction.com.au www.facebook.com FrontlineConstructionTradesServices/ www.linkedin.com/company/ frontline-construction-recruitment

www.frontlinerecruitmentgroup.com

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