Business EnglishProfessor Hayashi

TodayAttendance/Homework Check ReviewVocabularyLanguage ReviewDiscussionCase Study

Review - TradeWhich of the following belong to OPEN MARKETS and which of the following belong to PROTECTED MARKETS?

laisser-fairedumpingregulationssubsidisequotas

OpenOpenProtectedProtectedProtected

Review - Trade Choose the correct verb to complete the sentences.

1)If you (give us / ’ll give us) a 15% discount, we (‘ll place / place) a bigger order

2)(Would / Does) it help you if we (sent / are sending) the product by express mail?

3)(Will you deliver / Do you deliver) by the end of the week if we (pay / ‘ll pay) the shipping fees?

4)If you (will lower / lower) your price by 7%, we (buy / ‘ll buy) at least 1,000 units.

5)If we (will join / joined) an association, we (would get / will get) a better price on the product.

______ ______

_____ ____ __________ ___ _____ ___ ___ _____ _____

Review - Trade When making negotiations, what are the seven stags according to our textbook?

RESPECT

eady yourselfxplore each other’s needsignal for movementrobe with proposalsxchange concessionslose the dealie up loose ends

Review - TradeTry to sell something to one of your group members.

Use the ‘useful language’ on negotiating

Review - QualityFill in the blanks:

1)Quality control involves checking for _______ before selling goods .

2)We measure how happy our customers are with an annual __________________________________.

3)If there is a faulty product, we offer customers ______________.

4)The quality control department found several faults during one of their _______ _______.

faults

customer satisfaction questionnaire (CSQ)

compensation

routine checks

Review - QualityWhich of the following verbs are usually followed the INFINITIVE and which usually go with the GERUND?

intendappreciatecontemplateguaranteeoffermeansuggest

infinitivegerundgerundinfinitiveinfinitivegerund & infinitivegerund

Review - QualitySHOUT OUT as many of the ‘useful language’ expressions as you can remember for complaining/dealing with complaints

Here are the headings from the useful language:

making the complaint / showing understanding

explaining the problem / getting the factsinsisting / making excuses, denying responsibility

threatening / promising action

Vocabulary – Pg. 93Exercise A & BIf you finish, discuss page 92

trustworthy law-abiding corrupt

a slush fund a sweetener compensation

insider trading industrial espionage

disclosure

a whistleblower a fraudster a con artist

a bribe a bonus a commission

fraud secrecy integrity

a confidentiality agreement

a cover up a whitewash

H H ______ D

D D ___________

D D ________

____________ H D D

______ D

D ______ H

______________________ D D

Vocabulary – Pg. 93Exercise B:1) law-abiding2) a slush fund3) industrial espionage4) a whistleblower5) a bribe6) integrity7) a confidentiality agreement

Language Review – Pg. 96Exercise Ae, d, h, g, a f, b, c

Language Review – Pg. 96

Language ReviewDo exercise F on page 97 with a partner

Tell a partner a story and try to use:- past continuous I was playing(set the scene/background info)- past perfect I had studied(events which happen before the story)- past simple I drank(events in the story)- present perfect I have agreed(present results of the story)

LeadershipExercise A & B – pg. 101

indecisive formal inaccessible, remote

demotivating

uncharismatic cold thoughtless cautious

incautious, careless

unadventurous inflexible, rigid

-

unaggressive unenergetic, lazy

unpersuasive closed

unattractive

Language Review – Pg. 103Defining vs. Non-Defining ClausesExercise A, B

Exercise A1.which or that2.which or that3.who4.who5.who6.who7.which or that

Exercise B1.which or that, where2.who3.which4.who5.who

DiscussionGo through exercise A, B on page 104 – 105

Homework!page 128 – 129ONLY vocabulary exercises