Web100 User Services Support Team: Tanya Brethour, Jim Ferguson, Steve Engelhardt...
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Transcript of Web100 User Services Support Team: Tanya Brethour, Jim Ferguson, Steve Engelhardt...
08/01/02-08/02/02 www.web100.org internal.web100.org
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Overview of Presentation
IntroductionWhat do we do?Types of SupportConclusion
Questions are encouraged at any time!
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Who are we?
Jim Fergusono Head of the support teamo Organizes evaluator conference calls and
workshops
Tanya Brethouro Answers support email, sends out
announcements, develops/maintains web site, etc.
Steve Engelhardto Answers support email and works on userland
issues.
08/01/02-08/02/02 www.web100.org internal.web100.org
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What do we do?
Answer Questions!oTechnical (Installation, bugs, GUI
questions)oNon-TechnicaloRequestsoDocumentation
Plan workshops, tutorials, evaluator conference calls, and more
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Types of Support
Mailing ListsPublic & Internal Web SiteEvaluator Conference CallsWorkshops & Training
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Mailing Lists
[email protected] Email for all technical and non-technical
questions
[email protected] Questions answered by evaluators or by supporto Forum for discussions between evaluators
Create an account on the Web100 SourceForge site. Stay on internal mailing list.
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Internal Web Site
Overview of Internal SiteoBased off SourceForge, but it is a local
installation (with modifications)oLogin to get all the benefits.oOpen to the public!
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Welcome Page
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Contact Lists
All mailing list archives are online!!
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Test Machines
Email [email protected] if you have a machine to add!
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Reporting Bugs
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Support Tickets
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Documentation
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Documentation
users-guide.txt GUI tools, command line scripts
explaineddevelopers-guide.txt
Library API explainedtcp-kis.txt
Web100 variables
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Evaluator Conference Calls
Held every 6 weeks or soReminder email sent 1 week before
callTime to share with fellow evaluators
about their site’s developmentTime for evaluators to ask
developers questionsVery informal discussion
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Workshops & Training
Workshops (1 or 2 a year)Announcements will be sent out to
the internal mailing list and placed in the events section on web100.org
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Web100 Main Site
Latest Web100 releases: http://www.web100.org/download
Web100 user contributed code: http://www.web100.org/download/contributed
Event listinghttp://www.web100.org/events/
News listinghttp://www.web100.org/news/
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Conclusion
Send support email!Use the internal siteParticipate in Evaluator calls and
workshops
Any questions?
