Certificate in Leadership and Management Level 3

Assignment 2

MANAGING PEOPLE AND TASKS

This project covers the following ILM Units: 8600-310 Understanding How to Motivate to Improve Performance

(2 credits) 8600-326 Understanding the Communications Process in the

Workplace (2 credits) 8600-303 Planning and Allocating Work (2 credits)

Candidate Assignment Book

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Submission Cover Sheet

This cover sheet must preface every assessment submission. It is a regulatory requirement that every assessment submission is authenticated as the work of the named learner. Hence any submission not carrying this cover sheet will not be verified.

Centre Name Goodman Wilkinson Associates Limited, Leicester

Centre Number 30948

Units Covered 8600-310 Understanding How to Motivate to Improve Performance 8600-326 Understanding the Communications Process in the Workplace 8600-303 Planning and Allocating Work

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Date Submitted Please type the date you submitted this to GWA Ltd

Statement of confirmation of authenticity

By the act of making this submission, I certify that this is the work of the learner named above. The work has not, in whole or in part, been knowingly presented elsewhere for assessment, or where assessment has been built on a previous assessment, this has been identified. Where materials have been used from other sources it has been properly acknowledged. If this statement is untrue, the learner acknowledges that an assessment offence has been committed

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Check your assignment carefully prior to submission using the assessment criteria (which can be found at the end of this document. To help you the Pass and Good Pass Criteria are also included after the question

Note that every question carries a percentage which is representative of how much this answer will contribute to the overall assessment (in each section). Make sure that you take note of this and give more attention to those questions with higher percentage ratings.

Please note: instructions for completion

PLEASE do not alter or remove any text which has been included in the assignment, the assessment criteria is included both for your benefit and for the marking team. We ask you to enter your words in blue as this again enables the markers to easily find and identify what you have written. There is no need to change anything in the document except to answer the questions and type where you have been requested to do so. We are happy for you to use bullet points and indentation but not to change the line spacing or the layout. Thank you for your help with this.

Background and ContextPlease write a brief paragraph outlining where you work and what you do to provide context for this assignment (this is not an assessed part of the assignment but will help the markers understand your situation

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Unit 8600-310: UNDERSTANDING HOW TO MOTIVATE TO IMPROVE PERFORMANCEOverview of the Task

The purpose of this unit is to develop knowledge of why motivation is important, what motivates people and how understanding this can be used to increase motivation in the workplace with resulting improvements in performance. The first section of this task asks you to describe and reflect on what factors influence motivation levels. The second section requires you to show how knowledge of motivation theory can enable you to improve motivation levels within the workplace.

You should plan to spend approximately 7 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1200 words. Check your assignment carefully prior to submission using the assessment criteria.

Task Assessment

Please provide evidence against the following assessment criteria to demonstrate that you have completed this assignment:

1 Understand the factors that influence motivation levels in the workplace

Describe the factors that affect motivation levels in the workplace and how different people appear to be motivated by different things. You should also consider what motivates you. Your responses should cover the assessment criteria shown

AC 1.1 Define the term motivation (8%)Pass: An appropriate definition of motivation is given although the definition may lack detailGood Pass: A detailed and appropriate definition of motivation is given

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AC 1.2 Describe the factors that may affect motivation levels in the workplace (16%)Pass: Two or more factors that may affect motivation levels in the workplace are described, although the description may be limitedGood Pass: A range of factors that may affect motivation levels in the workplace have been thoroughly described

(type here…)

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AC 1.3 Explain how individual differences affect levels of motivation in the workplace (12%)Pass: Two or more individual differences affecting levels of motivation in the workplace are explained although the explanation may lack detailGood Pass: A range of individual differences affecting levels of motivation in the workplace are explained in detail. The explained individual differences are dissimilar in nature

(type here…)

AC1.4 Explain the potential impact on organisational performance if employee motivation levels are low (12%)Pass: The potential impact on organisational performance if employee motivation levels are low is explained although the explanation may lack detailGood Pass: The potential impact on organisational performance if employee motivation levels are low is explained in detail and may be supported by relevant examples

(type here…)

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2. Understand how a theory of motivation can be used to improve performance levels

Show your understanding of how to motivate by describing and showing how to apply a simple motivation theory. Your responses should cover the assessment criteria shown.

AC2.1 Describe a recognised theory of motivation (16%)Pass: An recognised theory of motivation is described although the description may be limitedGood Pass: An recognised theory of motivation is thoroughly described in detail

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AC2.2 Describe ways in which knowledge of a theory of motivation can be used to improve performance in the workplace (20%)Pass: Two or more ways in which knowledge of a theory of motivation can be used to improve performance in the workplace are described although the descriptions may be limitedGood Pass: Several ways in which knowledge of a theory of motivation can be used to improve performance in the workplace are described in detail. The described ways are different in nature

(type here…)

AC2.3 Explain how to use employee engagement to increase motivation levels (16%)Pass: How to use employee engagement to increase motivation levels is explained although the explanation may lack detailGood Pass: A thorough explanation is given of how to use employee engagement to increase motivation levels and may be supported by relevant examples

(type here…)

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Unit 8600-326: UNDERSTANDING THE COMMUNICATION PROCESS IN THE WORKPLACEOverview of the Task

The purpose of this unit is to develop knowledge and understanding of the communication process in the workplace. By understanding the process and methods used you can improve your own effectiveness in achieving results. The task requires you to show an understanding of the process of communication and the main methods of communication and how to use them. You also need to complete a reflective self-assessment of your own communication skills and identify areas for performance improvement.

You should plan to spend approximately 8 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1500 words: the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria.

Task Assessment

1. Understand the nature and importance of the communication process in the workplace

Show your understanding of the communication process by providing responses to cover these assessment criteria.

AC 1.1 Explain the importance of effective communication in the workplace (8%)Pass: The importance of effective communication in the workplace is briefly explainedGood Pass: The importance of effective communication in the workplace is fully explained

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AC 1.2Describe the stages in the communication cycle (8%)Pass: All the stages in the communication cycle are briefly describedGood Pass All the stages in the communication cycle are described in detail. Examples may be included of the various stages to expand the description

(type here…)

AC 1.3 Identify possible barriers to communication in the workplace (8%)Pass: Two or more possible barriers to communication in the workplace are briefly identifiedGood Pass: A range of possible barriers to communication in the workplace are identified in detail

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AC 1.4 Explain how to overcome a potential barrier to communication (8%)Pass: An explanation of how to overcome a potential barrier to communication is given, although the explanation may lack detailGood Pass: A detailed explanation of how to overcome a potential barrier to communication is given

(type here…)

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2. Understand the methods of communication

Show your understanding of the main methods of communication by providing responses to cover these assessment criteria.

AC 2.1 Describe the main methods of written and oral communication in the workplace and their uses (12%)Pass:

One main method of written and one main method of oral communication in the workplace are briefly described

One use of written and one use of oral communication in the workplace are briefly describedGood Pass:

One main method of written and one main method of oral communication in the workplace are described in detail

One use of written and one use of oral communication in the workplace are described in detail

(type here…)

AC 2.2 Identify the main advantages and disadvantages of written methods of communication (8%)Pass: One main advantage and one main disadvantage of written methods of communication are briefly identifiedGood Pass: One main advantage and one main disadvantage of written methods of communication are fully identified

(type here…)

AC 2.3 Identify the main advantages and disadvantages of oral communication (8%)Pass: One main advantage and one main disadvantage of oral communication are briefly identifiedGood Pass: One main advantage and one main disadvantage of oral communication are fully identified

(type here…)

AC 2.4 Explain how non-verbal communication can influence the effectiveness of oral communication (8%)Pass: How non-verbal communication can influence the effectiveness of oral communication is explained although the explanation may be limitedGood Pass A detailed explanation of how non-verbal communication can influence the effectiveness of oral communication is given. Examples may be included to amplify the explanation

Learner name: Type your name hereLearner registration number: Type your registration number here Page 9

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AC 2.5 Explain the value of feedback in ensuring effective communication (8%)Pass: The value of feedback in ensuring effective communication is briefly explainedGood Pass: The value of feedback in ensuring effective communication is explained in detail

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3. Be able to assess own effectiveness in communication

Select a method of communication e.g. giving briefings, e-mail, telephone that you use. Based on your knowledge of good practice in communication reflect on what your strengths and weaknesses are when using this method and prepare a short summary. Then identify and list any ways in which you could improve your performance as a communicator when using this method.

AC 3.1 Assess your own performance in a frequently used method of communication (16%)Pass: Limited criteria is used to assess own performance in a frequently used method of communicationGood Pass: An appropriate range of criteria are used to assess own performance in a frequently used method of communication

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AC 3.2 Identify actions to improve your own performance in communicating (8%)Pass: Two or more actions to improve own performance in communicating are outlinedGood Pass: A range of actions to improve own performance in communicating are outlined

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Unit 8600-303: PLANNING AND ALLOCATING WORKOverview of the Task

The purpose of this unit is to develop knowledge and understanding of how work is planned and allocated in the workplace. This task requires you to show how you plan and allocate work for a team through a clear understanding of what output is required, the resources available, timescales involved and how performance will be measured. You also need to show how you inform your team of requirements through the use of SMART targets, planning and effective communication. The task also requires you to reflect on those factors that could cause a variance from plan and explain how, with the involvement of the team, you would overcome these.

You should plan to spend approximately 9 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1500 words: the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria.

Task Assessment

Please provide evidence against the following assessment criteria to demonstrate that you have completed this assignment:

1. Know how to plan work in the workplace

To show how you can plan to achieve objectives you should follow these steps, providing specific examples and brief supporting explanations:

Identify organisational targets relevant to the team. These may already be set for you. You should be clear about these and they should be sufficiently detailed and complete for you to know what you are expected to achieve.

Set your own SMART objectives for the team to achieve these targets. Use a suitable technique such as an action plan to plan to achieve at least one of these

objectives. Explain how you can monitor and control the activity you have planned.

AC 1.1 Identify organisational targets relevant to the team (4%)Pass: At least two organisational targets are given that are relevant to the team although the targets may not be clear or specific and/or their relevance to the team may be more implicit than explicitGood Pass: A range of SMART organisational targets are given and prioritised along with their relevance to the team being explicitly made clear in some detail

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AC 1.2 Set SMART objectives for the team to achieve the targets (8%)

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Pass: At least two SMART objectives are given for the team to achieve the targets identified for the previous AC although one element of SMART may be missing (e.g. there may be no measurability) and/or their link to the organisation targets may be more implicit than explicitGood Pass: Several fully SMART objectives are given for the team to achieve the targets at AC 1.1 with an outline of how they could contribute to the organisation targets

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AC 1.3 Use a technique to plan to achieve the objectives (12%)Pass: A plan to achieve the objectives set for AC 1.2 is given although the plan may be limited and missing some elements of what, who, when, with what, etcGood Pass: A thorough and detailed plan is given with a detailed step-by-step explanation of how it is intended to achieve the objectives

(type here…)

AC 1.4 Explain how to monitor and control a planned activity (12%)Pass: How to monitor and control a planned activity is explained although either monitoring or controlling may be limitedGood Pass: A thorough and detailed step-by-step explanation is given of a technique for monitoring and controlling along with an outline of how monitoring leads to control of a planned activity

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2. Know how to allocate work to team members

To show how you can allocate the tasks required to achieve the team’s objectives you should follow these steps, provide specific examples with brief supporting explanations: Look at your planned activity and the tasks and timescales involved in order to identify the

resources required. Make reasonable estimates here if precise details are not available. Decide on the most effective way to allocate work to the team to ensure that they have sufficient

detailed and accurate information and instructions to carry out the task(s) required. This should include ensuring that they have opportunities for suggestions and clarification. Describe how you will do this.

You will then need to describe how you will check that work is being completed. You also need to identify what kind of support your team members may require to enable them

to achieve their objectives and ensure that this is provided. This could be guidance on completing the task, technical support.

AC 2.1 Identify resources required to complete a planned activity (8%)Pass: Resources required to appropriately complete a planned activity are correctly identified although why they are required may be more implicit than explicitGood Pass: A range of required resources is identified along with an explanation of why they are required and how they will be used to complete the planned activity

(type here…)

AC 2.2 Explain how to allocate work to team members (12%)Pass: How to allocate work to team members is explained although the explanation may be limitedGood Pass: A detailed step-by-step explanation is given of the process of allocating work to team members

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AC 2.3 Explain how to assess and support team performance in achieving objectives (16%)Pass: How to assess and support team performance in achieving objectives although is explained, the explanation may be limited and/or the link between team performance and objectives may be more implicit than explicitGood Pass:

A full explanation is given of how to assess and support team performance with an outline of how the team’s work is intended to contribute to the achievement of the objectives given for AC 1.2

A range of ways in which to assess and support team performance is thoroughly explained in detail with a detailed description of how the team’s work is focussed on the achievement of the objectives identified for AC 1.2

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3. Understand how to improve the performance of a team in delivering to plan

Having completed the above use an actual example of a situation that has occurred or that you believe could occur and produce a reflective statement to show how a variance to plan should be handled. Your statement should cover these assessment criteria:

Identify a possible cause of variance from your planned activity. Identify actions to overcome the cause of this variance. Explain how to involve team members in identifying ways to improve performance to

meet objectives.

AC 3.1 Identify a possible cause of variance from a planned activity (8%)Pass: One possible cause of variance from a planned activity is identifiedGood Pass: One possible cause of variance is identified along with the way in which the cause could cause the variance and an example to illustrate

(type here…)

AC 3.2 Identify actions to overcome causes of variance (8%)Pass: In order to overcome causes of variance, at least two actions are identified that are appropriate and plausible in overcoming the causesGood Pass: Several actions to overcome the causes of variance identified for AC 3.1 are identified along with an outline of how they could overcome the causes identified

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AC 3.3 Explain how to involve team members in identifying ways to improve performance to meet objectives (12%)Pass: At least one way to involve team members in identifying ways to improve performance to meet objectives is explained, although the explanation may be limitedGood Pass: A thorough and detailed explanation is given of a range of techniques to involve team members to improve performance to meet objectives

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ASSESSMENT CRITERIA – 8600-310 Understand how to motivate to improve performance

Section 1: Understand the factors that influence motivation levels in the workplace

AC 1.1: Define the term motivation (8)Referral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

The term motivation is not defined

The definition given is not recognisably of motivation

An appropriate definition of motivation is given although the definition may lack detail

A detailed and appropriate definition of motivation is given

AC 1.2: Describe the factors that may affect motivation levels in the workplace (16)Referral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16]

The factors that may affect motivation levels in the workplace is not described or is merely listed or described or only one factor is described

Two or more factors that may affect motivation levels in the workplace are described, although the description may be limited

A range of factors that may affect motivation levels in the workplace have been thoroughly described

AC 1.3: Explain how individual differences affect levels of motivation in the workplace (12)Referral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]

How individual differences affect levels of motivation in the workplace is not explained or only one individual difference is explained

Two or more individual differences affecting levels of motivation in the workplace are explained although the explanation may lack detail

A range of individual differences affecting levels of motivation in the workplace are explained in detail

The explained individual differences are dissimilar in nature

AC 1.4: Explain the potential impact on organisational performance if employee motivation levels are low (12)Referral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]

The potential impact on organisational performance if employee motivation levels are low is not explained or the potential impact is merely listed or described rather than explained

The potential impact on organisational performance if employee motivation levels are low is explained although the explanation may lack detail

The potential impact on organisational performance if employee motivation levels are low is explained in detail and may be supported by relevant examples

Learner name: Type your name hereLearner registration number: Type your registration number here Page 16

Section 2: Understand how a theory of motivation can be used to improve performance levels

AC 2.1: Describe a recognised theory of motivation (16)Referral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16]

A recognised theory of motivation is not described or is incorrectly described

The theory selected is inappropriate or is not acknowledged as being about motivation

An recognised theory of motivation is described although the description may be limited

An recognised theory of motivation is thoroughly described in detail

AC 2.2: Describe ways in which knowledge of a theory of motivation can be used to improve performance in the workplace (20)

Referral [ca. 5/20] Pass [10/20] Good Pass [ca. 15/20] Ways in which knowledge of

a theory of motivation can be used to improve performance in the workplace are not described or incorrectly described or only one way is described

Two or more ways in which knowledge of a theory of motivation can be used to improve performance in the workplace are described although the descriptions may be limited

Several ways in which knowledge of a theory of motivation can be used to improve performance in the workplace are described in detail

The described ways are different in nature

AC 2.3: Explain how to use employee engagement to increase motivation levels (16)Referral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16]

How to use employee engagement to increase motivation levels is not explained or if explained is incorrect

How to use employee engagement to increase motivation levels is merely described

How to use employee engagement to increase motivation levels is explained although the explanation may lack detail

A thorough explanation is given of how to use employee engagement to increase motivation levels and may be supported by relevant examples

AC 2.3: Explain how to use employee engagement to increase motivation levels (16)Referral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16]

How to use employee engagement to increase motivation levels is not explained or if explained is incorrect

How to use employee engagement to increase motivation levels is merely described

How to use employee engagement to increase motivation levels is explained although the explanation may lack detail

A thorough explanation is given of how to use employee engagement to increase motivation levels and may be supported by relevant examples

Learner name: Type your name hereLearner registration number: Type your registration number here Page 17

Assessment Criteria 8600-326 Understanding the communication process in the workplace

Section 1: Understand the nature and importance of the communication process in the workplace

AC 1.1: Explain the importance of effective communication in the workplaceReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

The importance of communication in the workplace is not explained

The importance of effective communication in the workplace is briefly explained

The importance of effective communication in the workplace is fully explained

AC 1.2: Describe the stages in the communication cycleReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

The stages in the communication cycle are not described or are only partially described

All the stages in the communication cycle are briefly described

All the stages in the communication cycle are described in detail. Examples may be included of the various stages to expand the description

AC 1.3: Identify possible barriers to communication in the workplaceReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

Possible barriers to communication in the workplace are not identified

Only one possible barrier to communication in the workplace is identified

Two or more possible barriers to communication in the workplace are briefly identified

A range of possible barriers to communication in the workplace are identified in detail

AC 1.4: Explain how to overcome a potential barrier to communicationReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

How to overcome a potential barrier to communication is not explained or if explained is incorrect or incomplete

An explanation of how to overcome a potential barrier to communication is given, although the explanation may lack detail

A detailed explanation of how to overcome a potential barrier to communication is given

Section 2: Understand the methods of communication

AC 2.1: Describe the main methods of written and oral communication in the workplace and their usesReferral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]

The main methods of written and oral communication in the workplace and their uses is not described

The main method of only written or only oral communication in the workplace is described

The uses of both written and oral communication in the workplace is not described or only the use of written or only the use of oral is described

One main method of written and one main method of oral communication in the workplace are briefly described

One use of written and one use of oral communication in the workplace are briefly described

One main method of written and one main method of oral communication in the workplace are described in detail

One use of written and one use of oral communication in the workplace are described in detail

Learner name: Type your name hereLearner registration number: Type your registration number here Page 18

AC 2.2: Identify the main advantages and disadvantages of written methods of communicationReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

The main advantages and disadvantages of written methods of communication are not identified

Only one main advantage or only one main disadvantage of written methods of communication is identified

One main advantage and one main disadvantage of written methods of communication are briefly identified

One main advantage and one main disadvantage of written methods of communication are fully identified

AC 2.3: Identify the main advantages and disadvantages of oral communicationReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

The main advantages and disadvantages of oral communication are not identified

Only one main advantage or only one main disadvantage of oral communication is identified

One main advantage and one main disadvantage of oral communication are briefly identified

One main advantage and one main disadvantage of oral communication are fully identified

AC 2.4: Explain how non-verbal communication can influence the effectiveness of oral communicationReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

An explanation of how non-verbal communication can influence the effectiveness of oral communication is not given or if given is incorrect

How non-verbal communication can influence the effectiveness of oral communication is explained although the explanation may be limited

A detailed explanation of how non-verbal communication can influence the effectiveness of oral communication is given.

Examples may be included to amplify the explanation

AC 2.5: Explain the value of feedback in ensuring effective communicationReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

The value of feedback in ensuring effective communication is not explained or is incorrect

The value of feedback in ensuring effective communication is briefly explained

The value of feedback in ensuring effective communication is explained in detail

Section 3: Be able to assess own effectiveness in communication

AC 3.1: Assess own performance in a frequently used method of communicationReferral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16]

No assessment is undertaken of own performance in a frequently used method of communication

The assessment undertaken is only partially of self or is merely described

Limited criteria is used to assess own performance in a frequently used method of communication

An appropriate range of criteria are used to assess own performance in a frequently used method of communication

AC 3.2: Outline actions to improve own performance in communicatingReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

Actions to improve own performance in communicating are not outlined

Only one action to improve own performance in communicating is outlined

Two or more actions to improve own performance in communicating are outlined

A range of actions to improve own performance in communicating are outlined

Learner name: Type your name hereLearner registration number: Type your registration number here Page 19

ASSESSMENT CRITERIA8600-303 Planning and allocating work

Section 1: Know how to plan work in the workplace

AC 1.1: Identify organisational targets relevant to the teamReferral [ca. 1/4] Pass [2/4] Good Pass [ca. 3/4]

Less than two recognisable organisational targets found

Targets are given but they are non-specific and not recognisable as organisational targets and/or as having any identifiable relevance to the team

At least two organisational targets are given that are relevant to the team although the targets may not be clear or specific and/or their relevance to the team may be more implicit than explicit

A range of SMART organisational targets are given and prioritised along with their relevance to the team being explicitly made clear in some detail

AC 1.2: Set SMART objectives for the team to achieve the targetsReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

Less than two objectives for the team are found

At least two objectives are given but they are not acceptably SMART and/or they are not objectives for the team and/or they do not recognisably address the targets identified for the previous AC

At least two SMART objectives are given for the team to achieve the targets identified for the previous AC although one element of SMART may be missing (e.g. there may be no measurability) and/or their link to the organisation targets may be more implicit than explicit

Several fully SMART objectives are given for the team to achieve the targets at AC 1.1 with an outline of how they could contribute to the organisation targets

AC 1.3: Use a technique to plan to achieve the objectivesReferral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]

No acceptable plan is found A plan is given but does not

recognisably address the objectives

A plan to achieve the objectives set for AC 1.2 is given although the plan may be limited and missing some elements of what, who, when, with what, etc.

A thorough and detailed plan is given with a detailed step-by-step explanation of how it is intended to achieve the objectives

AC 1.4 Explain how to monitor and control a planned activityReferral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]

The monitoring and control of a planned activity is merely stated as opposed to explained

A way to monitor a planned activity is explained but there is no explanation of control, or vice versa, and/or the explanation is minimal or incorrect

How to monitor and control a planned activity is explained although either monitoring or controlling may be limited

A thorough and detailed step-by-step explanation is given of a technique for monitoring and controlling along with an outline of how monitoring leads to control of a planned activity

Learner name: Type your name hereLearner registration number: Type your registration number here Page 20

Section 2: Know how to allocate work to team members

AC 2.1: Identify resources required to complete a planned activityReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

Non-specific resources are identified but are minimal or inappropriate and/or have no recognisable relevance to completing a planned activity

Resources required to appropriately complete a planned activity are correctly identified although why they are required may be more implicit than explicit

A range of required resources is identified along with an explanation of why they are required and how they will be used to complete the planned activity

AC 2.2 Explain how to allocate work to team membersReferral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12]

No recognisable explanation is found of how to allocate work to team members

An explanation is given of how to allocate work to team members but it is minimal, incorrect or inappropriate

How to allocate work to team members is explained although the explanation may be limited

A detailed step-by-step explanation is given of the process of allocating work to team members

AC 2.3: Explain how to assess and support team performance in achieving objectivesReferral [ca. 4/16] Pass [8/16] Good Pass [ca. 12/16]

No recognisable explanation is found of how to assess and support team performance

An explanation is given of a way generally to assess and support the team’s work but has no recognisable focus on achieving objectives

An explanation is given of how to assess and support team performance in achieving objectives but is minimal, incorrect or inappropriate

How to assess and support team performance in achieving objectives although is explained, the explanation may be limited and/or the link between team performance and objectives may be more implicit than explicit

A full explanation is given of how to assess and support team performance with an outline of how the team’s work is intended to contribute to the achievement of the objectives given for AC 1.2

A range of ways in which to assess and support team performance is thoroughly explained in detail with a detailed description of how the team’s work is focussed on the achievement of the objectives identified for AC 1.2

Section 3: Understand how to improve the performance of a team in delivering to plan

AC 3.1: Identify a possible cause of variance from a planned activityReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

A possible cause of variance is given but it is minimal, inappropriate and/or there is no recognisable cause-and-effect link with the variance

One possible cause of variance from a planned activity is identified

One possible cause of variance is identified along with the way in which the cause could cause the variance and an example to illustrate

AC 3.2: Identify actions to overcome causes of varianceReferral [ca. 2/8] Pass [4/8] Good Pass [ca. 6/8]

Less than two actions to In order to overcome causes of Several actions to overcome the

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overcome causes of variance are given

Actions are given but they are minimal, inappropriate and/or show no recognisable potential for overcoming the causes

variance, at least two actions are identified that are appropriate and plausible in overcoming the causes

causes of variance identified for AC 3.1 are identified along with an outline of how they could overcome the causes identified

AC 3.3 Explain how to involve team members in identifying ways to improve performance to meet objectives

Referral [ca. 3/12] Pass [6/12] Good Pass [ca. 9/12] An explanation is given but it

is minimal, incorrect or inappropriate

An explanation is given but it explains non-specific involvement of team members generally with no recognisable relevance to improving performance and/or to meeting objectives

At least one way to involve team members in identifying ways to improve performance to meet objectives is explained, although the explanation may be limited

A thorough and detailed explanation is given of a range of techniques to involve team members to improve performance to meet objectives

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