Janet Jendron, SC Assistive Technology Program, Assistive Technology AdvisoryCommittee (ATAC)Janet.Jendron@uscmed.sc.edu

Web Accessibility

Evaluating Web Accessibility: Developing a Program with Real AT Users

SC Assistive Technology Advisory Committee

Who’s Your Buddy?

Who’s Your Buddy?

SC Vocational Rehabilitation Department

SC State Library SC Lieutenant Governor's Office on

Aging SC Commission for the Blind SC School for the Deaf and the Blind University of South Carolina SC.gov Midlands Technical College SC Department of Health and

Environmental Control Florence Darlington Technical College

SC Department of Employment and Workforce

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New/Activated Members

•SC ETV•USC Student Disability Services•SC Department of Revenue•SC Department of Education•SC Access to Justice Commission, SC Bar Association•USC Center for Excellence

Buddies share …

Questionnaire Training Resources Report Template Web Resources

related to the Questionnaire

Exporting the programto others

Our Basic Approach

Avoid techie arrogance. Feed “techie lust.” “You can do it; we can help.”Don’t use the law as a blunt instrument “It’s the right thing to do.” “It’s good

business.” Include everyone, especially end users.Have fun! People need it desperately.

Working Together

Joint Committees / Workgroups

Include

•Those who actually do the work

•Different levels of expertise

•Different types of disabilities

•Different types of agencies/higher learning institutions

•People with a passion

•People who know people

http://accessibility.sc.gov/

Communicating with State Agencies

SC Web Access Listserv• News• Recent developments• New resources• Constantly recruit ATAC members

Don’t be shy and use who you know to get in the door

• State IT Directors Meetings• State IT Conferences• State ADA Summits• Assistive Technology Trainings• Higher education conferences

• Show and tell with at least one Web Tester• Legal implications – speak softly but carry a big stick

Door prizes….

Name two software products that magnify items on the screen.

Name two of the best-known screen reading software programs used to access the Internet.

If a person has deafness and blindness, how would he or she surf the Web using the computer?

If you can't use a mouse, what built-in Microsoft Accessibility Option is available to you?

Signing icons on name tags

Finding Testers

Four ListservsSC Vocational RehabilitationSC Department of Disabilities and Special

Needs Independent Living CentersSC Advisory CouncilExisting Testers!

Finding Testers: Wish listWe are looking for people who

Are able to effectively use assistive technology to access web pages. We need people who use different screen readers (JAWS, Window-Eyes, Dolphin Guide, Kurzweil, etc.) and different screen enlargers or magnifiers (ZoomText, Windows Accessibility Options, MAGic). We also need people who use AT for mobility impairments, such as the Headmouse, Eye Gaze, head and mouthsticks, touchscreens, etc.)

Have some experience in web design (whether or not they use AT) and accessibility issues

Wish List (continued)

We are looking for people whoAre able to participate in several online trainings Have the ability to learn and apply accessibility and usability principles to web pages

Are able to express themselves effectively in writing Might be available to demonstrate, in person, the use

of assistive technology to access web pages, including accessibility and usability issues

Wish List (continued)

“Not every tester needs to fit all of the above requirements, but training participation and

writing ability are musts. If you know a South Carolinian who might fit this program, please send contact information (email address and any other details). Thanks for much for your

help with this. It has been an exciting program and has the potential for a great

impact in our state.”“We’re in this together …”

Promoting Our Testers Learn about our Web Testers Common challenges reported by Web Testers in accessing e

lectronic information Responses from testers and agencies to the Web Testers pr

ogram

David AbleUniversity of South CarolinaStudent

Clay JeffcoatSC School for the Deaf and the Blind

“Reality checks”

What is your disability and what is its origin? What assistive technology do you use to

access the Internet? What’s been the impact of the Web on your life

– work, education, government services, etc? What are the top three things you appreciate in

a web site? What are your top three pet peeves about web

sites?

“Reality checks”

Online Interviews of our Testers

Experiences in College

Feedback from agencies and testers

Things they appreciate

Sites and Testing - Evolved

Web Testers Pilot ProgramWeb Testers ProgramAgencies by Request“Quickie” questions

Pilot Program Stages and Sites

Stage 1 Department of Motor Vehicles Department of Disabilities and Special Needs Lt. Governor’s Office on Aging  Stage 2 SC Department of Transportation (DOT) SC Ethics Commission (SCEC) University of South Carolina (USC) SC Department of Revenue (DOR) Stage 3 South Carolina State Election Commission (SCSEC) - Voter Registration SC State Government, Division of State Information Technology (DSIT) SC Governor's Office, Office of Executive Policy and Programs (OEPP)

SC Commission for the Blind (SCCB)

Web Tester Program Stages and Sites

Stage 1 Center for Disability Resources Library – TECS SC Department of Employment and Workforce

Stage 2 SC State Library – Talking Book Services South Carolina State Government Stage 3 DHEC – Bureau of Air Quality South Carolina Assistive Technology Program

Pilot Program Budget 2008-2009

Administrative Expenses:Pilot Program Administrator (25%) $ 11,250

Web Tester Payment: Stage 1: 10 web pages x 30 testers @ $10 per page 3,000Stage 2: 10 web pages x 20 testers @ $10 per page 2,000Stage 3: 10 web pages x 20 testers @ $10 per page 2,000

$ 7,000Web Testers and Trainers travel $ 4,500ConsultingOnline Testing Application DevelopmentServer Hosting: $ 7,000TOTAL $ 29,850

Web Testers Pilot Program In-Kind

Pilot Program Director time: $ 7,800 Benefits 28% = 2,180

Pilot Program Administrator: time not covered in MOU $ 4,500 Benefits - time covered and not covered in MOU – 28% 4,410

SCATP Director $ 1,200 Benefits 28% 336

SCATP Administrative Assistant $ 1,500 Benefits 28% 420

Web Tester Program Budget 2010-2011 April 2010 – July 2011

Administrative Expenses:

Web Tester Program Administrator at SCATP (15%) $8,100 (Benefits not included)

Consultant Fees (help with reports) 6 sites x 1 consultant @ $150 each $ 900

Web Tester Payment: 6 sites x 5 testers (five testers each site) @ $150 per test $6,400 TOTAL $15, 400

Training Expenses

Training at SCCB lab, testers carpooling

Online training hosted by SCCB – Talking Communities

Web Testers Program In-Kind

SCATP:

Web Testers Program Administrator: time not covered in MOU $ 8,100 Benefits for time covered and not covered in MOU - 28% = $ 4,536

SCATP Director $ 1,200 Benefits 28% 336

SCATP Administrative Assistant $ 1,500 Benefits 28% 420

Other SCATP Employee $ 3,510

Total $19,602Training locations free (SCATP, e.g., Fast Forward, Midlands and Greenville Tech, Clemson,

College of Charleston).

Training (time and travel) support from ATAC and Web Accessibility Committee members provided by their agencies.

Administrative costs (Printing, phone, and travel expenses not covered provided by SCATP.

 

Training Materials and Tools

Web Accessibility Toolbar and the Tutorial

Web Developer Toolbar

Chrome

WAVE

WebAIM - Note their side bar on usability: learnability, memorability, effectiveness, efficiency, satisfaction.

AccessIT - AccessIT Knowledge Base

WC3: How People with Disabilities Use the Web:

Dey Alexander Consulting's People With Disabilities - links to show how people with disabilities experience the web.

EASI Equal Access to Software and Information - mailing list announcing free and fee-based trainings and webinars.

Adding Achecker, Funtional Accessibility Eval, Juicy Studio contrast analyzer

Tester Trainings

Free locationsSCATPSouth Carolina Commission for the BlindTechnical CollegesFuture: SC Technical College System

Webinar: “Talking Communities” with SC Commission for the Blind

Online PowerPoint with Resources

Tester Trainings

Task -oriented

Mini EvaluationsRequested by Agencies and shared later

SC Department of Agriculture

SC Department of Employment and Workforce

Mini Tutorials between testing stages as problems are identified

Trainings in the Future …

More training by testersTutoring, mentoring for new testers by

experienced testersBeginners and advanced trainingsMore trainers trained for specific issuesMore free webinars by othersWebinars with outside trainers

Test Planning with State Agencies

Which State Agency rep?What pages to test?What tasks?What content of the sitewould be of particular interest or use to people with disabilities?Involve testers in decision makingSteer them to our web page that explains, question by question, in lay termsTry to get a date for the presentation to agency representatives

Evolution of the Testing Process

Old ModelAutomated, online databaseMultiple choice answers7-10 pages, individually evaluated

New Model5-6 key pages2-3 real tasksTesters summarize answers into one questionnaire with specific examples

The Questionnaire!

Questionnaire Online

Web Accessibilty Evaluation Resources page

20 questions, reader-friendly, based on 508 with more usability

Guidance to Testers

Avoid YES and NO; give a little detailBe specific, be positive, be polite!Take the opportunity to “teach people”

about how your assistive technology works.

Help the reader experience it with youRemember their target audience

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Assigned tasks

Describe your experience (positive and negative) in the assigned task for this web site.

Remember that the reader probably won’t understand much about the assistive technology you use (if any). Tell how much time it took you to complete the task (or before you gave up).

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General QuestionsWhat are some things you liked about the web

pages you tested?What were your challenges in accessing the

web pages?Describe, briefly, your experience, negative

and positive, but do it in a positive way. Do you have any other suggestions for

improving the web pages you tested?

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Q – Site Navigation

Generally, were you able to navigate the site successfully and efficiently? Why or why not? Is the site designed in a way that you can remember the navigation and use it more effectively when you return to the site?

Look for clear, consistent, simple navigation. If you’re a sighted tester, try to remember the navigation without looking at the screen.

Examples are important! Let the reader “feel” your experience. Make suggestions for things that would make the site easier for you.

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Q – Written Language

Was the information written in a way that is clear and understandable to the target audience? (Note: this question is about the language and terminology used, not about how the page is organized)

Think about the target audience; their literacy levels, their computer skills (e.g., older users might not be as intuitive on the Internet).

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Reports - Format

IntroductionTesters: AT, automated tools, browsers

used (with hotlinks)Explanation of differences among testers

using the same technologyLinks to demonstrations of how people use

AT on the web

Testing Assignment – pages and tasks

Reports - Format

Summary of Responses by QuestionSometimes I separate different tester responses, identifying the AT used. Sometimes I facilitate a resolution of “different responses” by testers via email.Screen shots to demonstrateEach Q response includes a short explanation of the question; what it really means to AT usersIncludes a list of online resources for each issue

Reports - Goals

Results that are meaningful to agencies (not techie jargon)

Results that give them resources for remediation

Ongoing education for agencies and testersBasic Report FormDHEC Air Quality reportTask report – “Take a Break from Exhaust”

Besides the written report.. In-person demonstrations to agenciesAttending: HR people, legal people, content

writers, web designers, CIOsA picture is worth a thousand wordsAha momentsBenefits to testers who have demonstratedThe future may hold videos of a tester

accessing the web site

A Happy Tale ….

South Carolina

Legal Services

LawHelp InteractiveTechnology Initiative Grant

by the Legal Services Corporation

Divorce Filing Packet

Self Represented Litigants

A Happy Tale ….

SC Legal Services SC Court Administration SC Bar Association Foundation South Carolina Bar Association SC Access to Justice Commission SCATP/ATAC South Carolina Judicial Department

Imagine what we’d accomplish if we didn’t care who got the credit?

A Happy Tale …

FLASH!

A Happy Tale …

Testers Task Summary Report Show and Tell Demonstration of

Forms! Extra Resources SC Court Systems

Forms Law Interns Ripple Effect!

What’s ahead in testing?

A more definitive process of testing (e.g., what tool to use initially)

A more efficient process for each tester

Mini-tests (tasks)Testers paid by agenciesCollaborative TestingTesters on their own, sending reports to

our program

What’s ahead?

Funding – Grants! (Higher Education) State and Local Trainings Exporting to agencies (statewide training) Follow up with agencies to measure impact Continued state agency commitment to

Grant writing resources Training locations and presenters ATAC participation Web presence and social media communication

Trainings in the Future …

More training by testers Tutoring, mentoring for new testers by

experienced testers Beginners and advanced trainings More trainers trained for specific issues More free webinars by others Fewer outside trainers New testing tools Recruit anyone for the trainings

What’s ahead?

SC Technical College SystemWebinars/ATAC meetings with outside

expertsAMAC, Georgia, George Mason UBosma.org

SC Court System meetings/demoSC.gov – before launching their new web

siteHASCI Waiver web site

Success Stories!

SC Court SystemsSC Court Systems

You can do it - we can help

Janet Jendron, SC Assistive Technology Program, Assistive Technology AdvisoryCommittee (ATAC)

Janet.Jendron@uscmed.sc.edu

http://accessibility.sc.gov/

www.sc.edu/scatp

Web Accessibility