WASEEM HASSAN AKOULAH

Mobile: +971-55-1059806

Email: waseem.akoulah@infofort.com

Abu Dhabi (UAE)

Career Objective

A career with a progressive organization that use my education, leadership, strategies, planning and business development skills, abilities and experience in an executive capacity, where I can effectively contribute to maintain and develop high level of organization quality

Personal Profile

A creative and energetic Operations Supervisor Senior who, has 7+ years' experience in both

the private and governments sectors, Accomplished, a wide experiences in technical support that

I can provide it professionally as required with the ability and skills set to provide creative,

innovative, enthusiastic and forward-thinking. Leadership in a team environment focused on

achieving continuous, improved business performance in addition to good communication skills

with professional customer service skills.

Strengths and skills:-

Overall 7 years of experience in Physical Records Managements (PRM), Electronic

Records Management (ERM) which is includes managing of medium and high scale

scanning and imaging projects.

Duties and responsibilities include requirement analysis, project planning and process

designing, implementation, Resource planning and allotment, providing guidelines to

operations teams on improvements and accessing performance and evaluation.

Preparing Project Proposals, SOP (Standard Operating Procedure) & SLA (Service

Level Agreement) documents for clients.

A good Team builder with excellent interpersonal.

Proficient in Records and Information Management Solutions, EDMS Applications

PROJECT MANAGEMENT EXPERIENCE

Client: Abu Dhabi Municipality

Position: Operations Supervisor Senior

Project Name: Digitizing Project – [May 2014 –up to date]

Volume: 10.5 Million Pages Project

Role & Responsibilities:

• This project involved, file scanning and linking the images to the client’s data. • Project management, planning and implementation • Project planning, analysis and resource allotment • Planned, drafted and designed the process flow for the project

Client: Abu Dhabi Police Project

Position: Operations Supervisor Senior

Project Name: Digitizing Project – [October 2009 – Ongoing]

Volume: 500,000 Images Monthly

Role & Responsibilities:

• This project involves scanning Abu Dhabi police files and transferring the same to their server to

process them. • Supported the solutions team in creating a customized tool for AUH-Police • Planned, drafted and designed the process flow for the project • Helped in finalizing the SLA and SOP • Suggested mechanisms to reduce rescan requests • We are managing all 10 sites along with 31 departments.

Client: Department of Transport

Position: Operations Supervisor Senior

Project Name: Digitizing Project – [Jan 2015 – up to date]

Volume: 1,000,000 images Project

Role & Responsibilities:

• This project involved, file scanning and linking the images to the client’s data. Web

based search tool provided to the bank. • Part of the requirement gathering and solution building team. • Project planning, analysis and resource allotment • Driving the core implementation team and assisting and supporting them in the setup. • Reviewing training methods and techniques for the new hire. • Providing guidelines to the software team for the development of tools, reports and MIS as

per client’s requirements. • Reviewing of SOP & SLA documentation. • Preparing Project Flow and formulating targets and responsibilities of teams. • Performing project appraisals.

Company: Docman Limited

Position: Operation Supervisor

Project Name: Electronic Conversion of three type of documents-(April 2010 – Ongoing)

Volume: 240,000 images annually

Role & Responsibilities: • This project involved scanning, indexing and linking of the documents. • Solution designing where the customized tool was used to handle multiple document types /

multi departments • Operational setup and implementation plan • Performing periodic quality reviews

Company: Al Ain Municipality

Position: Operations Supervisor Senior

Project Name: Digital Conversion of Security and HR Files - (July 2013 – Sep 2014) Volume:

1 Million Images

Role & Responsibilities:

• This project involved scanning and indexing of Security and HR files with document

classification • The scanned data and images were released and uploaded to DMS system

EDUCATIONAL QUALIFICATION

Professional Project Management Program (PMP).

Secondary School Certificate Year of passing 2002.

Computer Diploma in MS Office.

Internet and other major Microsoft applications.

Windows XP and VISTA Operating System.

TRAININGS:

• Kofax Capture 8.0,9.0 Technical Training

• Kofax Express 2.5,3.0&3.1

• O’Neil Operation

• Abby Capture & Other Major Application

Responsibilities:

• Quality checking, Scanning, Cropping, Annotation, Bar-coding &Indexing.

• Supporting Customer Service

• Importing and exporting of data from the Database.

• Preparing Daily Production Report & Monthly Invoice Supporting for Account.

Security Cheques and deposit slips controlling.

• File verification and Warehouse storage assisting.

• Handling 35+ projects with more than 65 team members that belong to Abu Dhabi.

• Managing all the monthly invoices & project agreements, contracts for all the projects.

• Following up with Client finance department.

• Attending all the meetings with the client management.

• Responding to IT issues of all the projects and solve it.

• Project implementation.

• Daily and monthly production reports.

Reference: Rafat Khoury – Operation Manager – 050-2282890

Personal Profile:-

Nationality : Syrian

Religion : Islam

Gender : Male

Date of Birth : August 1988

Visa Status : Residence Visa

Driving License : Valid Driving License

Marital Status

: Married

Languages Known:-

English : Excellent Written and Spoken

Arabic : Excellent Written and Spoken

Yours faithfully,

Waseem Hassan Akoulah ******